Richer Sounds - Romford Arvostelua 

2 579
TrustScore 5/5 tähteä

4,9

73 Main Road, RM2 5EL Romford, GB


Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Honest advice when needed, even when the item was not the most expensive. Listened to my requirements and guided me through the options. Delivery was good as DPD was there chosen service. Also upon re... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

My Samsung super dooper TV broke down after 184 days. Because of the process going through Samsung repair I was without a TV. Thanks to Steve at Romford he loaned me a small one so I could continue wa... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Had difficulty paying because your system was down but was able to pay by debit card so placed my order ok and got excellent delivery service the next day. Having the named day service is very usefu... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I went to Richer Sounds looking for a speaker cable for my '90s hi-fi. The gentleman who served me (whose name I've already forgotten!) was very knowledgeable, and showed me several options, outlining... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Hifi-myymälä
  2. Elektroniikkaliike
  3. TV-myymälä

Yrityksen kirjoittama

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Yhteystiedot

  • 73 Main Road, RM2 5EL, Romford, Yhdistynyt kuningaskunta

  • 0333 900 0041

4,9

Erinomainen

TrustScore 5/5 tähteä

3 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,9

Kaikki arvostelut

(2 579)

24 272 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Friendly and knowledgeable

Friendly and knowledgeable, staff where more then happy to help, explain and demo anything. They arranged for our order to be sent straight to our house once it was in stock, which made it even easier.

6. kesäkuuta 2026
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thanks for your 5 star review, we look forward to seeing you again next time

Saanut 5/5 tähteä

The help i relieved was great

The help i relieved was great, I had a lot of help in which tv to buy, I returned a couple of times with small problems and manger and staff was very helpful, after this experience I will return for my electrical goods rather then go to currys

10. kesäkuuta 2026
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Saanut 5/5 tähteä

Very professional service and Manager…

Very professional service and Manager spent a lot of time with me answering several HiFi questions.
This level of service is why I shop at Richer Sounds.

9. kesäkuuta 2026
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Saanut 5/5 tähteä

Fantastic.

Very knowledgeable and great service.

9. kesäkuuta 2026
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Saanut 4/5 tähteä

Great in store service

Great in store service, staff knowledgeable and friendly and Competitive pricing.

8. kesäkuuta 2026
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thanks for taking the time to leave us such a positive review. I’m really pleased the team provided the type of service we're known for, and that the price was what you expected.

We really appreciate the feedback and hope we can earn that fifth star next time.

Many thanks

The Richer Sounds team

Saanut 5/5 tähteä

Great service and knowledge as always

Great service and knowledge as always, Richer Sounds Romford a great experience...Thanks Guys. Thanks Richard, got just what i wanted.

6. kesäkuuta 2026
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thank you for your 5 star review!

Saanut 5/5 tähteä

Excellent customer service from start…

Excellent customer service from start to finish. The staff were friendly, knowledgeable, and took the time to answer all my questions without making me feel pressured to buy. They gave honest advice and helped me choose the right product for my needs. The whole experience was smooth, and I really appreciated their professionalism and attention to detail. I would definitely recommend Richer Sounds to anyone looking for great products backed by outstanding customer service. I'll happily shop here again.

5. kesäkuuta 2026
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Saanut 4/5 tähteä

Efficiency and effectiveness of the…

Efficiency and effectiveness of the order process was good. Staff were helpful. Product was good but the screen is quite dark, so you have to adjust to a non eco friendly setting.

1. kesäkuuta 2026
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thanks for taking the time to leave your review. It’s great to hear the ordering process and service worked well, although I’m sorry the screen hasn’t quite met your expectations out of the box.

If you would like to discuss that issue further of course do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

The Richer Sounds team

Saanut 5/5 tähteä

Buying experiences at Richer Sounds

I have always found all of the Richer Sounds staff to be very efficient and very helpful. They all treat their customers with courtesy and good advice and's are never pushy. If you have a query they are always pleased to help you and have a technical person at each shop ready to help. Richer Sounds make your buying experience an enjoyable one with a good warranty and fair prices. They also have a good selection of products available and an efficient delivery service.

30. toukokuuta 2026
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Saanut 5/5 tähteä

Knowledgeable & friendly staff able to…

Knowledgeable & friendly staff able to listen and the ability to guide potential customers through the various options available when deciding to upgrade to a new TV.

27. toukokuuta 2026
Oma-aloitteinen arvostelu
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

Saanut 5/5 tähteä

Cannot fault the service

I had to exchange the product twice as products faulty, and the third time I had to go back to the shop as the rubber feet were missing from the TV stand. Plenty of apologies but I’d hoped I would have had some tiny offer of compensation for my inconvenience. Richer Sounds will always have me as a customer though as they dealt with the issues in a friendly and effective way. Thanks. Edit: The store manager, Steve, got in contact with me and gave me some compensation and profuse apologies for the inconvenience. I really do appreciate it. I do hope the supplier takes note and improve their quality control procedures.

27. toukokuuta 2026
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thanks for taking the time to leave your review. I’m sorry for the inconvenience caused by the faults and missing parts however and appreciate that this took multiple visits to resolve.

I understand the store has since been in touch to arrange a goodwill gesture, and we will also raise these issues with the supplier. I hope this helps put things right, please do get in touch it you would like to discuss anything further..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience

Saanut 5/5 tähteä

Great shop and service.

The service I received was brilliant. Joel in the Romford store has amazing product knowledge and guided me to a fantastic TV within my budget. He kept an eye on my order and the delivery service was on point with the driver keeping in contact with me.

25. toukokuuta 2026
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Saanut 5/5 tähteä

As always

As always, it’s a delight to shop at Richer Sounds. I’ve been a customer of theirs for over 20 years! Speakers, sub and now a new Sony TA AN100. Thank you!

26. toukokuuta 2026
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thank you for your 5 star review!

Saanut 5/5 tähteä

Great experiance!!

Great experiance!!
Saw an offer online and Rang them the next day to ask if the offer was still on and they were as great as can be. answered right away, knew exactly what to do , got back to me right away and sorted everything out , so glad I found RicherSounds , they beat all others and are exactly what is needed in an online world or slow answers and AI chat Bots these guys do exactly what everyone needs, Will recommend to everyone.
Spoke to Ash from Romford , cant compliment him enough ,
wish he also worked for my GP surgery.

1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Saanut 5/5 tähteä

Always excellent service

Excellent service from Dave at the Romford store. Item delivered speedily too. I have bought through Richer Sounds for many years and the experience is always reliable and top notch.

24. toukokuuta 2026
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thanks for your great feedback and for supporting local business.

Saanut 5/5 tähteä

TV for the garden

The experience of buying and even a demo of the tv were excellent as we wanted a tv for outdoors and viewing angles were important. I have bought many items from RS over the years and would definitely buy again. The staff in particular are always very knowledgable and helpful.

23. toukokuuta 2026
Richer Sounds - Romford-logo

Vastaus yritykseltä Richer Sounds - Romford

Thanks for your kind review, we look forward to your next visit.

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