Richer sounds in Gidea Park are great. I wanted a tv for a visually impaired relative with a voice controlled remote so it was good to actually be able to speak to someone to discuss options. The TV r... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I went to buy a new record deck but was undecided on which one to buy, all my questions were answered by the shop manager. All the discounts were taken off the purchase price without asking and we wer... Näytä lisää
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What can I say .....Richer sounds have been absolutely amazing! I'd never heard of them before & my brother recommended them to me & I'm so pleased that he did 😀 Service was second to none , very fri... Näytä lisää
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Good company .I’m not a hi fi purist ,that means I have a Ltd budget for equipment , but I try and buy quality for what I can afford . They offer good advice ,quality and value imho.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Yhteystiedot
73 Main Road, RM2 5EL, Romford, Yhdistynyt kuningaskunta
- 0333 900 0041
4,9
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The Romford branch were excellent
The Romford branch were excellent, quick delivery and great advice.
Speakers superb.
15. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thank you for your wonderful feedback
Always great to use a shop that have…
Always great to use a shop that have great knowledgeable staff. Bought many items over 40 years. Prices as well.
10. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer sounds in Gidea Park are great
Richer sounds in Gidea Park are great. I wanted a tv for a visually impaired relative with a voice controlled remote so it was good to actually be able to speak to someone to discuss options. The TV recommended is perfect. I would urge anyone after Tv Hi Fi etc to go have a chat rather than blindly order on the internet. You will be really impressed with the range of goods and knowledge of staff.
3. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thanks for your great feedback and for supporting local business.
Bought a pro-ject turntable and it had…
Bought a brand new pro-ject turntable and when the box was opened it had a badly creased felt mat that when used made every vinyl record look warped, when spoke to a sales representative 2 hours after purchase I was told to iron it or leave it under a weight for a while, alternatively buy a new cork one available instore. Not the answer I should expect from a sales representative at a high end store (admittedly the store manager who sold me the item was not around at the time) however I am not happy, yes it’s only a mat but it should have been replaced immediately without hesitation. 5 stars for the manager who sold me the turntable and minus 5 stars for the guy I stroke to for his after sales service… NOT!!!
14. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
I was genuinely concerned to read your feedback and offer my sincere apologies. Having investigated, and listened to the call in question, I agree it should have been handled a lot differently.
The colleague concerned is indeed a long serving one, with a good record, but your issues highlight that even with the best will in the world we can still get things wrong. I have since spoken to them directly and, along with the store manager, will ensure lessons are learnt as well as raising the issue of the creased mat directly with the supplier.
Having since spoken to resolve this I’d like to thank you publicly for your understanding and patience and offer our sincere apologies once again.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Good company .I’m not a hi fi purist…
Good company .I’m not a hi fi purist ,that means I have a Ltd budget for equipment , but I try and buy quality for what I can afford . They offer good advice ,quality and value imho.
14. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Been using Richer Sounds for years
Been using Richer Sounds for years. Always good advice when needed and listened to also.
Well chuffed with the service.
14. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thank you for your 5 star review!
Romford store accolade
Visited the Romford/Gidea Park store for advice on a replacement CD player for our music appreciation group based at Hornchurch Library and as expected I received excellent service and good advice bearing in mind our limited financial budget. Thanks to Graham for his friendly and competent advice and assistance in the store.
7. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thank you for your 5 star review, it’s lovely to read your comments.
Purchased one day delivered the next, excellent.
I went to buy a new record deck but was undecided on which one to buy, all my questions were answered by the shop manager. All the discounts were taken off the purchase price without asking and we were told it could be 4 to 5 days for delivery. Delivery came the next day, the shop staff were very helpful and extremely efficient.
12. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thank you for your 5 star review!
Vastaus yritykseltä Richer Sounds - Romford
Thank you for your 5 star review!
Always helpful and efficient at Gidea…
Always helpful and efficient at Gidea Park Branch, with a wealth of experience and knowledge
4. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thank you for your 5 star review, it’s lovely to read your comments.
Always good advice,that's why people…
Always good advice,that's why people like me go back again and again
3. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thank you for your 5 star review, it’s lovely to read your comments.
Good advice and good product.
1. toukokuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable member of staff
Knowledgeable member of staff. Really pleased with items purchased. Disappointed the items were not available to take away but were instead delivered the next day free of charge including some cable free of charge. Had to remind the salesman to deduct £10 for being a V.I.P. member.
1. toukokuuta 2026
Very helpful member of staff
Very helpful member of staff, had the item sent to me direct from another branch.
18. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
First Class Friendly Service as always.
28. huhtikuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thanks for your kind review, we look forward to your next visit.
All way you guys treating your…
All way you guys treating your customers with open arms specially Steve and his team
Thanks again
27. huhtikuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thank you for your 5 star review, it’s lovely to read your comments.
Very helpful staff
Very helpful staff. Excellent knowledge.
Even offered free delivery, then explained its best to accept because if the product is damaged in transit, it’s down to them.
27. huhtikuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thanks for your 5 star review, we look forward to seeing you again next time
Great customer care online team that went…
Great customer care team that went beyond the usual expectations. Good priced product with long warranty. Delivery service was reliable and kept us informed of the delivery time
24. huhtikuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Vastaus yritykseltä Richer Sounds - Romford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great value, fast delivery and working perfectly
Delighted with this purchase. Really great price versus the wider market and delivered really quickly and works perfectly. Thank you
23. huhtikuuta 2026
Vastaus yritykseltä Richer Sounds - Romford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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