Railbookers Arvostelua 

On April 26th, I contacted Amtrak Vacations to book a trip to Charleston, and luckily received the pleasure of having Railbooker Dom Lamour to assist me. Dom was so personable and professional. He went above and beyond to make sure that a great vacation package was planned for me. I booked this trip as a birthday getaway for my husband , and had never traveled with Amtrak vacations. Dom took his time to explain all aspects of the travel package, making sure the hotel,tours, etc. we're secured and that we were satisfied with all aspects of the trip. He even suggested future travels for us to take and sent the links with further information. As, I stated he was extremely patient,personable, professional, and extremely knowledgeable about Amtrak Vacations. Dom's customer focus and customer satisfaction makes him a definite asset to your company! It's not very often that you receive such excellent customer satisfaction. I will definitely keep Dom's email info in contacts so that I can always reach out to him to book future Amtrak Vacations!

What went wrong-did. First of all: information on the trip was only sent to 1 of the 2 people traveling this trip - even though they lived in different states. The one had to relay all information to the other since RB did not acknowledge the second traveler. Why? Tour: Day 1: Starting with the first hotel. RB said it was the Hotel Piccalilli (Manchester)- on X street (no street address on info). Well, there is no hotel named the Picalilli - it’s a Marriott - which we found out after walking the city for 2 hrs. AND it was a 40 pound drive from the airport, since they don’t provide transport. Day 2: We had a tour to Wales, but pickup was out at the airport (?), so another 40 pound taxi drive - and even though we started out 1 hr before the tour was to begin, the morning traffic was so heavy we arrived 1 minute late (yes, one minute) at the gate - and there was no tour bus. Thus we had to book a train to see Wales. Another 50 pounds spent for rail. Day 3: Our train to Edinburgh was cancelled a half hour before it was scheduled to leave. We had to travel on 3 trains to get to Edinburgh- no first class accommodations - like we were booked on the scheduled train straight to Edinburgh. Since our train was cancelled and we had no information on when we would arrive in Edinburgh- the driver from the train station could not be contacted. We lost out on that reservation (and money to book). And there was no time to tour around the city since we spent the day on the train. Day 4 Finally we were able to get on one booked tour in Scotland. Our tour leader was very good and the day finally went the way it was planned. Day 5 Back to Manchester where we found our hotel. It was a nice change not to have anything go wrong. Day 7 Planned on our own - it went great. Home next day. We would like reimbursed for everything paid for, but not delivered.

Hilary was able to answer my questions and went over everything that concerned me regarding our trip. She was able to send me a new itinerary for our trip.

Hilary Klein was easy to work with on an existing rail journey. Very helpful, informative and knowledgeable on the destination and itinerary. Wonderful customer service!

Sammi of Railbookers assisted me with a complicated trip initially involving a dad and two adult sons that had rail, 3 destinations, etc. Sadly, the two adult sons had work requirements interfere with vacation plans. The dad decided to still go on trip, and wanted to have his wife to join him. Sammi got the two adult sons carved off, cancelled their air, rebooked hotels for dad and wife (moving from triple to double) and had to change a couple of hotels as earlier ones no longer available 17 days prior to trip. She got it all done efficiently and professionally, and got wife rail booked too. And somehow, she managed all these changes for a nominal amount. She is awesome.

Victoria was wonderful. She was able to make my changes very efficiently. She is an asset to your Team.
I enjoy working with her.

Allison Foley is an amazing agent! Allison is very knowledgeable, Allison is service excellent!

Very helpful, positive and kind. I’m enjoyed talking to her.

Hilary Klein was great. She was able to work out what I had been told was a problem when the first 2 people did not.

Hilary was incredible to work with and made sure everything was ready for my clients future vacation!

I had a great experience working with Don Rogers. I booked a Trip to Ireland to see Metallica. We are staying 2 weeks and he put together the perfect trip!! I'm very please and price is great!!

Hillary was incredibly helpful to me. She was pleasant and researched my request completely. She managed to get me an extra night in the same hotel and room I was originally booked, and I received my updated itinerary right away.

Everyone at Railbookers is so great to work with! Hilary, Maxwell, and the whole team are so patient & friendly. They take time to help me create the perfect itinerary for my clients.

Unfortunately I had to cancel a booking very last minute, but Hilary was empathetic and made sure everything was in order for my clients to send an insurance claim through. As a travel agent, I always appreciate finding a kindred spirit in the inudstry and Hilary certainly was that! Would love to work with her again anytime - hopefully in a more positive situation for my clients.

Sammie was absolutely wonderful to work with. There was a problem with our itinerary. I spoke with Sammie. She was able to fix our problem & was able to not charge us for the change. Friendly, professional & efficient. Was definitely pleased with the service.

Sammi Cain went above and beyond with helping me fix something on our booking. I really appreciate her help. We also had Chris Coburn assisting us with this booking and he accommodated all of changes until we were ready to book. Thank you both for all your help!

Allison Foley & Megan Sullivan have made my collaboration with Railbookers so easy. If an issue arises, they have both been there to make sure it is resolved effortlessly. Their attention to customer satisfaction is above par. I highly recommend them to any travel agent looking for the best in the Railbookers team.

When our airline was delayed and we missed our connecting flight Sammi, Victoria and Dorian came to our rescue. They arranged quickly train tickets to get us to our final destination. While the start of our vacation had become very stressful, they brought the calm back. So professional and sympathetic it put our minds at ease. We went to three destinations by train with railbookers. The hotels they chose were amazing.

Hillary was a pleasure to work with & provided much needed help

Hilary and Tristin have been wonderful to work with on the customer service side. They even follow up to make sure all is well. Nate Hancock is also wonderful on the booking side. I've been more than pleasantly surprised with the great trips they put together and help is just a quick phone call away!