Once again, excellent service from Railbookers. Thank you very much Hilary for arranging yet another European rail break for us. Most appreciative of your expertise and guidance. Diolch.
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I wanted to book a short break to Bruges for my husband and myself to celebrate his 60th birthday, so contacted Railbookers to discuss rail options. I spoke with Anthony initially, but then... Näytä lisää
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Switzerland has been on my & Diana's bucket list for years. So today, we decided to reserve it. Thank goodness we were fortunate enough to get Claudio Marin on the line! Seats on the Glacier Express w... Näytä lisää
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This was my FIRST Railbookers trip for 8 people, 10 days in ITALY! WOW - Cyrus Younkin made this experience seamless. He was so helpful and patient as we made changes. I cannot say enough about how pl... Näytä lisää
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Railbookers is a leading independent rail vacation specialist, helping travelers explore the world by train with customized itineraries designed around their interests, schedule, and travel style. Whether you're planning a luxury journey aboard the Venice Simplon-Orient-Express, a scenic adventure through the Swiss Alps, a multi-city European vacation, or a coast-to-coast rail trip across the USA or Canada, Railbookers makes independent train travel simple and seamless. What makes Railbookers different is our flexibility. Every rail vacation can be personalized with additional hotel nights, extra destinations, sightseeing tours, private excursions, rail upgrades, and unique experiences to create a trip that's truly your own. Our rail travel experts work with customers to tailor each itinerary, from short city breaks to once-in-a-lifetime journeys spanning multiple countries and continents. With access to thousands of routes across Europe, North America, Asia, Australia, and beyond, Railbookers offers expertly planned rail vacations that combine the freedom of independent travel with the confidence of professional support. If you're looking for a customized train vacation, scenic rail journey, or luxury rail experience, Railbookers helps turn travel dreams into unforgettable adventures.
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1-2, Bolt Court, EC4A 3DQ, London, Yhdistynyt kuningaskunta
- www.railbookers.co.uk
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740 arvostelua
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Once again
Once again, excellent service from Railbookers. Thank you very much Hilary for arranging yet another European rail break for us. Most appreciative of your expertise and guidance. Diolch.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Delyth & Rod,
Your continued trust in Railbookers means so much to us. Hilary’s expertise and thoughtful guidance make her a wonderful asset to our team, and we will be sure to share your kind words with her. We hope you enjoy another memorable European rail adventure.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
My husband and I planned a vacation…
My husband and I planned a vacation using a travel agent and Railbookers. We requested the highest tiers and levels throughout the trip, as stated in the itinerary and led us to believe we were paying for this level. However, when we received the final itinerary, we were informed that we had been given the higher status for only half of our trip. As a result, we will never use Railbookers again and will actively warn others about their misleading and overcharging practices.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Maria,
We’re sorry to hear that your experience did not meet your expectations. Although uncommon, availability can change during the booking process, and we sincerely apologize for any inconvenience this may have caused. Our records indicate that the availability of Prestige service, along with possible alternative options, was discussed with and approved by your Travel Agent before your departure date. Nevertheless, we regret that the final arrangements left you disappointed. We appreciate you taking the time to share your feedback, as it helps us improve the experience we provide.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Beautiful Bruges
I wanted to book a short break to Bruges for my husband and myself to celebrate his 60th birthday, so contacted Railbookers to discuss rail options.
I spoke with Anthony initially, but then a family illness cropped up and I had an upcoming holiday booked so couldn’t concentrate on anything else at that time. Anthony was very patient and we agreed to put the Bruges trip on hold as I took time to navigate through family illness. Today we’ve got to a point where I’m happy with the holiday offered.
I would like to thank Anthony for his non-intrusive telephone calls, his professionalism and his patience while I worked through family health issues.
Looking forward to the Battlefield Tour and seeing Bruges. Cheers Anthony!
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Sharon,
Thank you for sharing your experience. We’re delighted Anthony provided patient, professional support while giving you the time and space you needed. We’ll be sure to pass along your kind words. Wishing your husband a very happy 60th birthday and both of you a wonderful time exploring Bruges and experiencing the Battlefield Tour.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Switzerland and Canada
I first used Railbookers to organise a trip to Switzerland in March 2026, Asheca was brilliant both on the phone and via emails. I have now organised a trip to Canada for July 2027 through Railbookers, who have made the experience so easy and pleasant. Due to me wishing to change the flight schedules from the original itinerary, I have had contact both by email, and telephone with members of Railbookers staff. All have been courteous, understanding, and professional in catering for my changes. Thanks Asheca, Mia, Katherine and Carley.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
We're delighted to hear that you've chosen Railbookers for another adventure! Thank you for trusting us with both your Switzerland trip and your upcoming Canada journey. It's wonderful to know that Asheca, Mia, Katherine, and Carley made the planning process easy and enjoyable, and that each member of our team provided courteous, professional support while helping with your itinerary changes. We'll be sure to share your kind words with them. We truly appreciate your continued confidence in Railbookers and hope you have an incredible trip to Canada next year!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Thanks to Anthony for a very enjoyable…
Thanks to Anthony for a very enjoyable phone session and talking us through our trip to Trieste and back to London via 3 special scenic routes. Brilliant, so straightforward and confirmed everything at the call end. Excellent service.
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Phil,
We're so pleased to hear about your positive experience with Anthony! Providing clear, personalized service is what we strive for, and we're glad he helped make planning your scenic rail journey simple and enjoyable. Thank you for your kind feedback, and we wish you an amazing trip to Trieste and back to London!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
I wanted to take a moment to recognize…
I wanted to take a moment to recognize the outstanding customer service I’ve received from the Railbookers team.
Over the course of working with two different clients, I had the opportunity to speak with Samantha, Maxwell, Davis, and finally Kelli Lundquist. Every single interaction was professional, friendly, and incredibly knowledgeable. It’s rare to call customer service multiple times and consistently receive that level of service from everyone you speak with.
I especially want to recognize Kelli Lundquist. I called to make a payment and also needed to change a hotel room from one bed to two beds. Not only did she immediately know the available options, but she also explained them in a way that gave me complete confidence in her recommendations. She found another hotel that not only met my client’s needs with two beds, but actually saved them money. Even more impressive, she took the time to explain why she preferred that property, noting it was in a much better location with restaurants and attractions within walking distance, while the original hotel was more isolated and would have required transportation to get into town.
Listening to Kelli describe Alaska, it honestly sounded like someone who had been there many times. That kind of firsthand knowledge and genuine enthusiasm is invaluable when you’re helping clients plan a vacation.
As a travel advisor, outstanding supplier partners make all the difference, and the Railbookers team has certainly earned my confidence. Thank you to Samantha, Maxwell, Davis, and especially Kelli for making every interaction a positive one. Please pass along my appreciation—they’re a tremendous asset to your company.
Thanks again for taking such great care of my clients and making my job easier. It’s truly appreciated.
Tony Matrisciano
Travel Advisor
4Ever Young Travel LLC
An Independent Agency in the Avoya Travel Network
16. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Tony,
We truly appreciate you taking the time to share such thoughtful feedback about your experience with our team.
It’s wonderful to hear that Samantha, Maxwell, Davis, and Kelli consistently provided the knowledgeable, friendly, and professional service that we strive to deliver. We know how important it is for travel advisors to have trusted partners, and we're delighted to know we've earned your confidence.
We especially appreciate your kind recognition of Kelli. Her dedication to finding the best solution for your clients while sharing her knowledge and expertise is exactly the level of service we aim to provide. We will be sure to pass along your comments to Kelli, as well as to Samantha, Maxwell, and Davis. They will be thrilled to know their efforts made such a positive impact.
Thank you again for your partnership and for trusting Railbookers with your clients' travel plans. We look forward to continuing to support you and your clients on many more memorable journeys.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Less support than I expected
I think i could have bought my train tickets and Hotel accommodation direct and it wouldn't have been any harder and would have saved me money but if you feel less confident then Railbookers is probably a good option.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Anne,
Thank you, Anne, for taking the time to speak with me. We appreciate the opportunity to discuss your experience and better understand what occurred.
We are also glad we had the opportunity to review your concerns together and explain the circumstances surrounding the issues you encountered. We understand how concerning it can be when a driver is not immediately located upon arrival, and we appreciate the opportunity to clarify the situation.
As discussed, the designated meeting point for the private transfer was clearly outlined in the detailed itinerary included with the Travel Documents. In the event the driver could not be located, both the local transfer provider's contact information and Railbookers' 24-hour emergency assistance numbers were also provided so immediate assistance could be arranged.
We regret the delay in locating the driver and appreciate you bringing your concerns to our attention. We are pleased the transfer was ultimately completed successfully and hope you enjoyed the remainder of your journey.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Kelli Lundquist was amazing
Kelli Lundquist was amazing. She was very helpful planning out my first trip as a travel agent. Made it seem like a piece of cake. Lifted so much pressure off of me. She had myself and my members laughing the whole time.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Kristy,
It means so much to hear that Kelli helped make your first trip planning experience such a success! We're delighted she was able to guide you through the process, ease the stress, and create a fun atmosphere for you and your members. We'll be sure to pass along your wonderful feedback. We look forward to working with you again!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Just booked a trip to Edinburgh today
Just booked a trip to Edinburgh today, connected with the advisorAnthony Casingena to booked exactly what we wanted. The whole process from quote to booking was straightforward, he helped us tailor parts of the trip to suit my husband and I.
We can't wait for our adventure.
Thank you
Clare & Craig, Manchester UK
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Clare,
Thank you for your kind feedback! We're thrilled to hear Anthony Casingena helped you customize your Edinburgh vacation and made the journey from quote to booking so seamless. We'll be sure to recognize Anthony for his outstanding service. We appreciate you choosing Railbookers and wish you and your husband an incredible trip filled with lasting memories!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
I worked with Kelli Lundquist on an Amtrak Itinerary.
I worked with Kelli Lundquist on a recent Amtrak booking. Her personality and customer service skills are outstanding. She is very thorough, knowledgeable and speedy with her responses. Outstanding service!
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Amanda,
We’re thrilled to hear that Kelli provided such outstanding service during your Amtrak booking. Her thoroughness, expertise, and prompt communication are qualities we’re proud to have on our team. Thank you for taking the time to share your experience, and we hope you have a wonderful trip!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Great Solution for Rail Trips!
I knew nothing about Railbookers until I contacted Kelli Lundquist. She immediately explained everything, and her expertise helped me to feel completely at ease. I will definitely contact Kelli again for client bookings!
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Derek,
We're so glad Kelli was able to make your introduction to Railbookers such a positive experience! Providing clear guidance and expert support is exactly what we strive for, and we're delighted to hear she helped you feel completely at ease. We truly appreciate your kind words and look forward to assisting you and your clients again in the future!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
This was my FIRST Railbookers trip for…
This was my FIRST Railbookers trip for 8 people, 10 days in ITALY! WOW - Cyrus Younkin made this experience seamless. He was so helpful and patient as we made changes. I cannot say enough about how pleasant and easy this trip planning was. THANK YOU THANK YOU Booking process was seamless, Cyrus was GREAT -Service Exceptional
26. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Ann,
What a wonderful review—thank you for sharing it! We’re thrilled your 10-day Italy trip for your group was such a great experience from the very beginning. It’s especially rewarding to hear that Cyrus provided exceptional service and made the booking process smooth, flexible, and enjoyable. We’ll be sure to recognize him for his outstanding work. We look forward to helping you plan your next Railbookers adventure!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Disappointed Customer
this is my third time booking with railbookers my first trip was Switzerland it was an amazing trip however as I was there I was checking my rail tickets and I was missing my last train I was able to contact them and they faxed over my ticket to the hotel with just minuets to spare, my next trip was last year in Canada again a great tip however they included a trip up to a sky resort from Lake Louise however there was no transportation from the hotel to the sky resort so I never got to go, I was about to attempt a walk it was about 2 miles however the hotel said no there are wild animals around and wouldn't recumbent it. my third and most defiantly last trip is coming up in August 2026 to Scotland I booked this trip last year May 2025 because I wanted to get the Harry Potter train first class which they confirmed last year, and just now a month before the trip they told me it was not available so I would be in standard class. this was very upsetting many because im a single traveler they bumped me for a couple I will never know the reason, so this is definitely my last trip with them.
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Harry,
We appreciate you taking the time to share your experience. It's disappointing to hear that, after enjoying your Switzerland vacation in 2018, your more recent experiences have left you feeling let down. While we're sorry your travels didn't unfold as you had hoped, we'd like to provide some additional context.
Regarding your Switzerland trip, we sincerely apologize that one of your rail tickets was inadvertently omitted from your travel documents. Thankfully, the missing ticket was provided before it affected your journey, allowing your travel plans to continue without interruption.
We're also sorry to hear about the transportation challenges you encountered in Canada. While the gondola excursion was included in your itinerary, transportation to and from the attraction was not part of the package. As outlined in the travel documents, some hotels may offer complimentary shuttle service, and guests are encouraged to check with the hotel directly regarding availability. Had we been made aware of the issue while you were traveling, we would have been happy to assist by contacting the hotel to help determine what options were available. Although transportation was outside the scope of your package, we were still pleased to extend a goodwill gesture in recognition of your disappointment.
We also understand your frustration regarding the Jacobite Steam Train on your upcoming Scotland vacation. This season was particularly challenging, as the operator delayed the start of service, resulting in an exceptionally high volume of guests attempting to secure reservations once tickets were released. Our team booked your seats as soon as inventory became available; however, First Class had already sold out. Rather than have you miss this iconic experience altogether, we secured Standard Class seating, adjusted your reservation to reflect the fare difference, and provided an additional goodwill gesture in acknowledgment of your disappointment.
We never want a guest to feel that their concerns have gone unheard. While some aspects of travel are outside of our control, we remain committed to being transparent, finding solutions whenever possible, and supporting our guests every step of the way. We appreciate your feedback, and we will continue using it to improve the experience we provide to future travelers.
Kind regards,
Christine Mynear
Service Recovery Specialist
Railbookers Group
Charlotte & Alyssa were Amazing to work…
Charlotte & Alyssa were Amazing to work with!!
They were so prompt & knowledgeable to answered all my questions, & there were many!
They were so professional & Friendly to assist with customizing the booking.
I would definitely book with them again.
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Kerri,
Creating a seamless and personalized booking experience is what we strive for, and we are delighted to hear that Charlotte and Alyssa delivered exactly that. Their professionalism, friendliness, and attention to detail helped make the planning process easy and enjoyable. We appreciate you taking the time to recognize their efforts and look forward to assisting with your future travel plans.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Claudio was fantastic to work with
I had the pleasure of working with Claudio to create a custom Itinerary for a client. Claudio took the time to understand exactly what my client was looking and helped curate an itinerary that perfectly matched my clients interests and travel style. He offered valuable suggestions and answered all my and my clients questions.
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Carol,
We’re thrilled to hear about your positive experience working with Claudio. It’s wonderful to know that he took the time to understand your client’s unique interests and travel style, helping to create a custom itinerary that perfectly matched their expectations. We’re also pleased that his thoughtful recommendations and responsiveness helped answer all of your and your client’s questions along the way. We’ll be sure to share your recognition with Claudio. Thank you for choosing Railbookers, and we look forward to helping you create many more exceptional travel experiences for your clients.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
I’ve had the pleasure of working with a…
I’ve had the pleasure of working with a few different members of the team with rail bookers and each one has been so so helpful. I had a transfer issue with a client tonight and Hillary was so quickly on the case and sorted this out for me. I look forward to working and making many more bookings with railbookers in the future
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Harriet,
Hearing feedback like this means so much to our team. We’re delighted to know that your experiences with Railbookers have been consistently positive and that Hillary was able to provide quick assistance when your client needed support. We truly value your partnership and are excited to continue working together on future travel experiences.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
As an agent
As an agent, Railbookers is my go-to supplier for any custom rail trip I curate for my clients. Their inventory for rail, hotels, and excursions are far superior to others in the industry. My trusted Account Executive, Claudio Marin, truly is a mastermind - there is no trip too small or complex in which he doesn't come out the hero. His timeliness, attention to detail, and overall passion for travel comes through with every itinerary we collaborate on.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Aimee,
We sincerely appreciate your wonderful feedback and your partnership with Railbookers. It’s fantastic to hear that our rail, hotel, and excursion offerings continue to stand out within the industry. Claudio will be especially grateful for your recognition — his dedication to crafting seamless and personalized itineraries is something we value greatly. Thank you for allowing us to be part of creating memorable journeys for your clients.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
twice bitten!
This is the 2nd poor review i have posted about this company....we (my wife as a 70th birthday surprise) booked a very expensive trip but i was then sadly hospitalised before our departure...all we wanted to do was postpone but there was zero customer service apart from "please see out T & C's"...i then emailed the CEO's office but nothing!..so 100% loss!
Stop Press..my disappointment was picked up by customer services whose response was highly professional and has restored my faith … thank you
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Michael,
Thank you for updating your review. We were sorry to hear about the circumstances surrounding your trip and the disappointment you experienced during such a difficult time.
We appreciate you giving us the opportunity to review your concerns, and we are pleased that our Customer Service team was able to assist and help restore your confidence in us. Thank you as well for your kind words about the support you received.
We wish you all the very best and look forward to assisting you on your upcoming journey.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Anita Brooks fixed it!
Anita Brooks was able to make a correction to my clients Itinerary that no one has been able to make in several tries over the past six months.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Julie,
Thank you for sharing your experience. We are so pleased to hear that Anita Brooks was able to successfully make the correction to your client’s itinerary after so many previous attempts over the past several months. Anita’s persistence, attention to detail, and dedication to finding a solution are qualities we truly value, and we will be sure to share your kind recognition with her. Thank you again for taking the time to acknowledge her efforts.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Anita was wonderful
Anita was wonderful, patient, and knowledgable
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Greta,
We’re so happy to hear Anita provided such a wonderful experience for you! Her patience, knowledge, and commitment to helping our guests truly make a difference, and we’ll be sure to share your feedback with her. Thank you for taking the time to recognize her efforts!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
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