As a travel agent, it is always a joy to get friendly and knowledgeable assistance from a company. I always get that with Railbookers! Today I had the privilege of working with Dorian who helped me... Näytä lisää
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RAILBOOKERS ITINERARY Yesterday my husband & phoned Railbookers & spoke with Hillary. We are scheduled for a train trip through 4 countries. We were missing two train tickets that were not in our dow... Näytä lisää
Yritys on vastannut
My sincere thanks to Victoria Peterson at Railbookers for her kindness, patience and professionalism with respect to the itinerary created for me today. Victoria's expertise booking train links and h... Näytä lisää
Yritys on vastannut
Railbookers made 2 large errors on my client's booking. I called to get it taken care of and Alison Foley went out of her way to ensure a refund was processed properly to keep the client happy. She wa... Näytä lisää
Yritys on vastannut
4,5
Erinomainen
92 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Top notch assistance
As a travel agent, it is always a joy to get friendly and knowledgeable assistance from a company. I always get that with Railbookers! Today I had the privilege of working with Dorian who helped me salvage a trip for my clients. The original cruise we had booked them on was cancelled, which meant that the Railbookers trip we had booked post cruise was also impacted. Once we got their new cruise and dates set up, Dorian carefully crafted a new itinerary that perfectly suited their wishes. High Five to the Railbookers team for all they do to assist their customers. It is much appreciated!
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
It is great to hear that Dorian was able to rework your clients’ plans following the cruise cancellation and create a new itinerary that suited their needs. We truly value your continued trust in Railbookers and will be sure to share your kind recognition with Dorian and the team.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Good Company
I book a lot of travel through Railbookers and Hilary Klein is awesome to deal with. She was fast and efficient with lots of knowledge.
23. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Alana,
It’s wonderful to hear that our team was helpful throughout your experience. We truly appreciate your continued trust in Railbookers and will be sure to share your kind words with Hilary.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Great to work with
Great to work with. All staff very helpful. Many thanks to Kasia for your latest assistance.
22. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Joanne,
We’re delighted to hear that our team was helpful throughout your experience. Kasia will be especially pleased to receive your kind recognition. We look forward to assisting with your future travels.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
RAILBOOKERS ITINERARY
RAILBOOKERS ITINERARY
Yesterday my husband & phoned Railbookers & spoke with Hillary. We are scheduled for a train trip through 4 countries. We were missing two train tickets that were not in our downloads & there was also a day we were questioning with connections that didn't seem right. Also, the train tickets are in different languages. Hillary recommended that we download the Google App for translating & hover over the ticket it will translate for us & she said it works great on translating menu's. She had the connections issue changed & added the two tickets that were missing & had a corrected itinerary emailed to us while we were talking. She was very pleasant & efficient. She is a great asset for thier company.
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Vicki,
We’re glad Hillary was able to resolve the connection concern, provide the missing tickets, and send your corrected itinerary so promptly. Her helpful guidance and efficient service are exactly what we strive to provide. We appreciate your kind recognition and wish you and your husband a fantastic journey through all four countries.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
My sincere thanks to Victoria Peterson…
My sincere thanks to Victoria Peterson at Railbookers for her kindness, patience and professionalism with respect to the itinerary created for me today. Victoria's expertise booking train links and hotels across Italy, Switzerland and France genuinely left me in awe. Railbookers is always my go to company for such holidays. I look forward to this and all future train journeys with you. Thank you once again Victoria. Diolch
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Delyth & Rod,
Victoria’s kindness, patience, and expertise clearly made a lasting impression. We are pleased she created an itinerary that has you excited to explore Italy, Switzerland, and France by rail. Your thoughtful recognition will be shared with her, and we look forward to assisting with this journey and many more in the future.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Allison was very helpful!
Allison was very helpful in explaining the details of my trip, and also taking time to look a few details up to get me all my answers.
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Debbie,
We’re pleased to hear Allison provided clear, attentive assistance and took the extra time to find the information you needed. We’ll be sure to share your thoughtful feedback with her.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Sammi is great to work with
Sammi is great to work with. She is patient and works to get every detail right. I appreciate her!
10. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Alisa,
We’re pleased to hear that Sammi’s patience, attention to detail, and dedication made her such a pleasure to work with. Your thoughtful recognition will be shared with her, and we truly appreciate your support.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Thank you Sammi Cain of Railbookers for…
Thank you Sammi Cain of Railbookers for your personal care, dedication to exceptional service, and implementing empathy! You took the time to ensure my clients request due to an unexpected circumstance was resolved. You went above and beyond and that isn't typical in the retail or travel world.
I'll put you on speed dial with any future bookings!
9. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Sammi will be thrilled to receive your kind recognition. Her personal care, empathy, and dedication to finding a resolution truly reflect the service we strive to provide. We look forward to assisting with your future bookings!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Alison Foley did a great job helping to correct an issue - very helpful
Railbookers made 2 large errors on my client's booking. I called to get it taken care of and Alison Foley went out of her way to ensure a refund was processed properly to keep the client happy. She was empathetic, efficient and kept calm under pressure. Great job!
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Patrice,
It is great to hear that Alison provided such empathetic and efficient support while ensuring the refund was processed properly. Her calm approach and commitment to keeping your client happy are truly appreciated. We’ll be sure to share your kind recognition with her!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
no happy with rail bookers
starting with my reservation, I book the first class on the Jacobite train one year before my trip as I knew it would book up fast, only to find out two months before my trip and after they received my final payment I might add, that the first class was not available, this also happened to another couple I met on the same trip they also booked with rail bookers, 2. there was no one to meet us at Inverness, I waited for a driver that never showed up I eventually called the number that was provided and the driver said he would be there in 20 min, I actually waited in the rain for 40 min before someone showed up. 3. my last day in Edinburgh I went to the hotel Malmaison hotel on Andrews square, and they said I have no booking under your name here, again yet another screw up by rail bookers, they said I was booked at another of there hotels outside the city, when I showed them you documents they said they would see if they had a room and to see if they could move me to this hotel, they said there might be an added cost, at this stage I said ill pay im not moving. they were able to get me a room and cancel the other and there was no extra charge, I can't say enough how well the staff at the hotel took care of this mess up by rail bookers. this is my 3rd time using rail bookers and on every trip there has been some mistakes I will not recommend rail bookers because of there incompetency also I will not book with them again
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Harry,
Thank you for taking the time to share your experience. We appreciate the opportunity to address the concerns you raised regarding your Scotland vacation.
Regarding the Jacobite Steam Train, we understand that First Class was an important part of your trip. Our team booked your seats as soon as tickets were released, but unfortunately, First Class had already sold out due to high demand. We secured Standard Class seating so you could still enjoy the Jacobite experience, issued a $94.54 refund for the fare difference, and provided an additional $150.00 goodwill refund in recognition of the disappointment.
At Fort William Station, we understand the difficulty you experienced locating your driver, particularly while waiting in the rain. Your travel documents included both the driver’s contact information and our emergency assistance number, which are available to help coordinate the meeting location upon arrival. We understand that you ultimately contacted the provided number and waited for the driver to arrive, and we recognize the inconvenience this caused.
Regarding the Malmaison Edinburgh City on August 10, we appreciate you speaking with us and confirming that the hotel was ultimately able to accommodate you at the St. Andrews Square location without any additional payment. We apologize for the confusion you experienced when initially checking in and appreciate your patience while the reservation was resolved.
We appreciate your feedback and the opportunity to provide clarification. Your comments are valuable as we continue to review our processes and identify opportunities to improve the overall experience for our guests.
Kind regards,
Christine Mynear
Service Recovery Specialist
Railbookers Group
Sammi was great to work with and…
Sammi was great to work with and assisted me swiftly with a last minute change to the reservation. She is very knowledgable and pleasant to work with.
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Heather,
It’s wonderful to hear that Sammi provided prompt, knowledgeable assistance with your last-minute reservation change. We’ll be sure to share your kind feedback with her!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Hilary was very helpful
Hilary was very helpful. She walked me through checking in & walked me through the entire process.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Margonia,
Having someone guide you through each step can make all the difference. It’s wonderful to know Hilary provided the helpful support you needed.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Hilary saved the day (again)
Hilary saved the day (again). When ops had the wrong hotel (hours away) for a client pick up, and ops didn't have the ferry tickets, Super Hilary to the rescue!
She always demonstrates professionalism and excellence.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Having Hilary there to resolve the hotel pickup and ferry ticket concerns clearly made all the difference. Her consistent professionalism and commitment to excellence are qualities we greatly value, and we’ll be happy to share your kind words with her.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Alaska Rail Trip
I called Hillary with concerns about my upcoming rail trip in Alaska, and she was very helpful and provided answers to all of my questions.
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Phil,
Hilary will be delighted to know that her guidance helped you feel prepared for your upcoming Alaska rail journey. We hope you have a truly memorable trip.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Careless in booking
Careless in booking
Surname wrongly spelt
Date of birth wrong
although both were correctly given
The errors cost us money and Railbookers (Scot Leslie) have not responded to messages
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Andrew,
We are sorry to hear about the errors in your booking details and the resulting expense, as well as the difficulty you have experienced receiving a response.
We would welcome the opportunity to review this more closely and connect with you directly. Please feel free to contact us at your convenience at 1-800-268-7252 or socialmediasupport@railbookers.com so we can investigate your concerns and assist further.
We hope you’ll allow us the opportunity to review your concerns.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Railbookers: 1-888-829-3040
Amtrak Vacations: 1-800-268-7252
Sammi was the bearer of great news
Sammi was the bearer of great news! She worked very hard to get a refund for my clients when their transfers didn't work out in Dublin. Thank you so much for going above and beyond!
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Thank you for sharing your experience. We’re delighted that Sammi went above and beyond to secure a refund for your clients following the transfer issues in Dublin. We’ll be sure to share your kind words with her and truly appreciate your continued partnership.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Hilary was great to work with
Hilary was great to work with. My clients had an issue with the train tickets. They originally wanted to travel from Rotterdam to Amsterdam but then realized it was actually from Hilversum to Amsterdam. Hilary was quick to make the change. SO HELPFUL. Greatly appreciated.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Kris,
It’s wonderful to know Hilary was able to assist promptly with your clients’ ticket change from Hilversum to Amsterdam. We truly appreciate your thoughtful feedback!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Allison was so very friendly and…
Allison was so very friendly and patient! She answered and verified my questions wonderfully.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Amy,
We’re delighted to hear that Allison provided such a friendly and patient experience! It’s wonderful to know she took the time to answer your questions and verify everything for you. We truly appreciate you sharing your experience and will be happy to pass along your kind words to Allison!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Wonderful customer service
Wonderful customer service. Knowledgeable representatives. Great trips.
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Suzy,
We’re so glad to hear you’ve had such a wonderful experience with our team! It’s great to know our knowledgeable representatives and memorable trips have made such a positive impression. We look forward to helping you plan your next adventure!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Exceptional customer service experience
I recently called railbookers with some questions about an upcoming trip in Canada. I was fortunate enough to have an associate, Hilary Klein, answer the phone. Hilary was exceptionally helpful, she answered all my questions and then some. She was very upbeat and really made me excited for my trip. A big shout out to Hilary! Thanks
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers
Hello Barbara,
Thank you for sharing your wonderful experience with Hilary! We’re delighted to hear that she answered all your questions and brought such enthusiasm to the conversation. We’ll be sure to pass along your big shout-out to her. We hope you have an incredible time exploring Canada!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
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