Radisson Arvostelua 

Wieder ein gelungener Aufenthalt im Radisson Rostock. Sehr freundliche und kompetente Empfangsdamen, saubere, gepflegte Zimmer, ein reichhaltiges Frühstücksbuffett mit frisch zubereiteten Speisen und netten Servicekräften, welche keine Frühstückswünsche offen ließen. Durch die zentrale Lage in der Innenstadt und dem Blick auf den Stadthafen, war es ein tolles „Basislager“ für einen Kurzurlaub in die Hansestadt.
Vielen Dank, wir kommen sehr gern wieder.

As a consumer I try to make the most informed decisions possible, based on my research of what was on offer I made an INFORMED decision to stay at the Radisson Park Hotel & Spa based on the information provided by the Radisson app and based on The Radisson name.

In general I am shocked and saddened. This was supposed to mark a huge milestone in my life with my partner (our engagement weekend) and The Radisson have ruined the weekend and overall experience. One that we will never be able to get back without attempting to even rectify the issue.

Hotel being advertised as a Spa Hotel but it was not until after I booked that I found that:

There was no working swimming pool (no access to the pool during our stay)

The sauna was not working at time of going to the spa. Tried to find staff to correct problem but no staff at the spa desk.

Fire alarm was intermittently alarming through our stay in both the hotel rooms and in spa - not making for a very relaxing experience.

No mini fridge / bar in room as stated on the site. I am a Type 1 Diabetic so this was a very serious consideration for me as I need quick access to my medication which required refrigeration.

No robes & slippers provided as stated they would be - I told my partner these would be included so not to pack. (Little detail but all adds up given the other problems).

Waited 45 minutes after dinner to be served dessert - had to go to the bar to get our own drinks during the meal. Restaurant only had 3 other tables - not busy at all just inattentive staff.

Bar staff charged different prices for the same order multiple time.

I was advised bar would be open until 6am so we chose to stay at the hotel and not make other arrangements to celebrate our engagement elsewhere - bar staff stopped serving drinks well before 6am.

The general building was like a building site (see attached video). This was our walk to the spa - I felt embarrassed sharing the experience with my partner as I had booked this place.

Room had wallpaper ripped, damp ceilings - not well maintained.

These points are only some of the problems faced over the course of the stay, I have not even detailed everything.

Very poor hotel Southend - didn’t have our booked room available. Gave an excuse to cancel stay - which we would have done anyway. Smelly, scruffy, tired decor. Shining light was the young man on reception (pm 20/11/24). Helpful, apologetic, well mannered & sought solutions to the problem. He deserves to work at a better hotel.

Do not go there! We visited in August and were double-charged. To this day, we haven’t received a refund or any response to our emails. As VIP members, we’ve never experienced customer service this poor. A lot of feedbacks are the same. This is a fraudulent scheme with a rigged machine designed to take your money. It’s impossible to communicate directly with either Radisson Vienna or Radisson Group support. The only option is to submit forms that they just forward to Vienna, with no follow-up. Despite being VIP clients, no one is listening or helping us. Even the call centre for vip members is a fraud, we can never ever make a phone call there. This group is the worst hotel experience I’ve ever encountered.

Radisson au top, je suis VIP. Et j'en suis très content.

Stayed at Raddison Blu Sheffield.

Hotel is was nice and modern, room is good with a lovely shower. Location is decent in the heart of Sheffield.

My issue is that I was overcharged and Radisson doesn't care.

Booked online through the radisson website for £94.50 after VAT. Got to the hotel and was charged £107.60. Was never informed why we were being charged additional or that the price had changed, but we had a booking at £94.50 and had even communicated with the hotel prior to staying.
Tried to chase up with the hotel who refuse to respond to my emails post stay, phoned the Radisson customer service team who said the issue can only be resolved by the Sheffield hotel, who refuse to respond to emails...

Would recommend avoiding on the basis that your online booking price isn't the price you pay when you get to the hotel and they don't respond to customers.

After reading such poor reviews I must commend Manchester Peter Street Manchester. I was given a king bed as a female with my 16 year old son, despite making it known on my status, I understand they are busy. After the first night they gave us a twin room, good result…, it is actually a very nice, comfortable hotel and staff are superb.

Mijn dochter en vriendin verblijven er nu 19 sept 2024. Helaas is mijn dochter ziek geworden en weigert het personeel haar te helpen. In paniek bellen zij mij voor hulp. Het is 3:15 in de ochtend en ze zijn onbereikbaar. Ik probeer al een uur te bellen en te mailen.

Radisson Red Heathrow could do with some improvements. Staying here with my children and husband and the 3 rooms we booked were all on different floors.

I recently stayed at the Radisson Blu Dublin airport and became a Radisson Reward member to ensure a smooth hotel experience as I was travelling with my 81 year old aunt. There was very little savings on an expensive room which was 270 euros one night even after member discount and booking 30 days in advance. However, I booked a superior 2 bed room in good faith to ensure comfort and room mobility for my aunt. However, on checking in at reception paying for the room in full, we went up to our room only to find we were downgraded to a standard room with one bed and a sofa bed. Yes honestly. I went back down to reception to ask why we did not have our 2 bed room, clearly indicated on the hotel booking confirmation only to be told the 2 bed rooms had already sold out prior to our booking. I then asked reception why the hotel website booked and confirmed the 2 bed room when this was not available at the time of booking and why the hotel at any time of the 30 days prior to my arrival at the hotel or even when checking in, I was not told that I had been downgraded from a 2 bed room to a one bed room with a sofa bed. Very little response and no other options offered or discussed. I was not looking for any deal. I was only looking for an explanation as to why Radisson Blu took my good faith booking and did not provide the room I had specifically booked to ensure comfort and mobility for 2 older guests.
So the Radisson rewards are:
Radisson will reward you by confirming an advance good faith booking for a room that they will not provide.offer at the time
Radisson will reward you by not telling you at any time that your confirmed room booking will not be honoured.
Radisson will reward you by blocking any rights or options to change hotel to ensure you have the room you need.
Radisson will reward you by surprising you when you enter your room only to find the room is a downgrade on the room booked and paid for.
Radisson will reward you by taking no account of the needs and health of quests who booked and confirmed room that would meet the needs of the quests.
Radisson will reward you by having no understanding of diversity and that downgraded rooms will be most awkward and uncomfortable for guests will needs.
Radisson will reward you by not taking your complaint about the downgraded room seriously and that Radisson would see no problem in downgrading your room.
Radisson will reward you by downgrading you to a room will one chair to share between
2 elderly guests and that we can take turns sitting down in our room.
Radisson will reward you by offering you what was in effect a 12 euros discount on the evening meal (I did not accept this on principle and paid the full cost of the meal), less than 10% of the price difference between the confirmed and paid for room and the downgraded room they placed us in.
Radisson will reward you by assuming they can change and downgrade your room and that the quality and health of guests do not matter and that we should be grateful for 12 euros.
Radisson will reward you by treating you as if you have no rights, no intelligence and no guest needs and that we are just after getting some discount for no reason.
Radisson will reward you by failing to understand this is not about money, it is about failing to provide the room confirmed and paid for and the impact, discomfort, shock and attitude of hotel reception and management.
Had I not been a Radisson reward member, what room would I have been given? Standard is the lowest room type, maybe the sofas in the hotel lobby?

Was on a 5 day stay in the hotel and forgot my 600 euros brand new sunglasses in the hotel after calling the hotel multiple times after we left we got someone that picked the phone up had to call 9 times before someone picked the phone up after coming in contact with them I got told to call back in 30 min I called back and they said the glasses are not there which is a lie as i had put them on the Tv shelf myself and forgot them while leaving after a couple of days I called again and again they said they didn’t find anything at all which again is a lie as I left some jeans that I didn’t need in the room and they didn’t even name them very disappointed that such a big hotel couldn’t even return some glasses and decided to steal them and lie

This is the most ridiculous hotel experience I ever tried.
1. Elevators are not working optimally. Cards and buttons are not responding and I had to ask for help other guests and stuff multiple times. Stairs are reserved for “evacuation only” and I was not allowed to use them

2. I never seen Welness or Spa with acces for kids. Nothing relaxing about screaming children at Sunday morning in relaxing zone.

3. I didn’t receive a single smile from any of stuff members. I don’t know if it’s hotels politic but it sucks a lot.

4. Around 10:45 I called reception and asked for clean towels because my room was not cleaned. I never received towels nor any explanation and I had to use old towels.

5. My boyfriend asked an umbrella at the reception. The answer was just “no”.

Wow Radisson, I must say that this is the most disappointing hotel experience ever. Your name obligate to some level of quality and service but what we received it’s absurdity, rude stuff and absence of basic items.

Ville bestille et værelse telefonisk. Et fjernt (asiatisk?) kontor betjente mig kun på engelsk. Et værelse i København skulle bestilles, men agenten vidste intet om de to hoteller i København. Det var en lang, alt for lang samtale kun på engelsk - i Danmark! Fuldstændig grotesk kompliceret samtale om en simpelt værelse. Da det endelig lykkedes at få tingene bekræftet over telefon, kom senere en emailbekræftelse - med DET FORKERTE HOTEL i København. Vi annullerede. Rent amatørforetagende. Vi bruger ALDRIG mere Radisson Blue hoteller. Finito!

They take reservation from hotel.com and apparently don't have a phone number and 0 help fixing their crooked partner crime. H8914334

Never allow your Radisson points to expire! We had 640,000 points that, by mistake, had allowed to expire. Phoned customer service and their response was that 'points do expire after a period of inactivity and this policy is consistently applied across our membership. We aim to notify our members well in advance of such occurrences; however, in your case, it seems the notifications were not received, and for that, we sincerely apologize'.
I would have thought a credible company would have at least given us a 'goodwill gesture' of an allocation of points given our extensive use of their hotels over the years. I will never use them again and would not recommend them to anyone.

Nok det ringeste point system de har, man kan ikke komme i kontakt med dem og meget svært at bruge. Jeg fik f.eks en pop up at jeg var igang med at booke noget andet hvilket er en lodret løgn - så jeg kan ikke bruge mine point, så detr bliver Best Western - det virker hver gang

This was our second stay at the Radisson Hotel York. The Hotel is in a super location, the rooms are very comfortable with everything you need for your stay. Customer service was first class. Melanie was very helpful with the parking of our minibus! We will be back - thanks again Radisson Hotel York!

Radisson Blu Limfjordshotel - Aalborg

Fik afvide ved bestilling at der var styr på vegansk morgenmad - det var der desværre bare slet ikke.
Da vi kom ned om morgenen fik vi afvide at der ikke var noget vegansk smør. Så kun tørt brød og frugt samt noget (ikke så lækkert) pålæg og et par pølser. De fik dog fundet noget vegansk smør til sidst (Er i tvivl om det overhovedet var vegansk?)
Vi måtte vente så længe på maden at vi kun nåede at spise lidt af den inden vi skulle nå en bus.

Desuden er det MEGA synd for den rokke (og andre fisk) de har i deres meget lille akvarie :( rokken kunne knap bevæge sig rundt.

Mijn vrouw en onze dochter waren op vakantie in Dubai, in Radisson the Palm.
Onze vakantie is geboekt via Prijsvrij.nl maar, ze hebben via FTI reizen voortgezet en FTI is nu failliet. Bij aankomst in Hotel moesten we met creditcard borg betalen en zou terug betaald worden! Dat is ook gebeurd. Mijn vrouw belde op de luchthaven of het terug is betaald. Toen keek ik er is een bedrag van 407,45 afgeschreven. Mijn vrouw heeft een mail geschreven naar het hotel waar ik ook een bijlage verstuur naar jullie staat in dat ze van FTI geen betaling hebben ontvangen en dat ze zonder ons toestemming mochten afschrijven!! We hebben in Nederland met Juristen en bank gesproken hun conclusie is dat het zonder toestemming niet mag maar ook onder categorie stelen valt. Ik heb Radisson Nederland gebeld en mij werd gezegd dat het inderdaad niet mocht en dat ik het per mail moest reageren en dat het sowieso goed komt. Dat was ook waarom ik Radisson belde omdat het een hele grote naam is die niet zo’n werkwijze kan hebben! Mocht het toch niks worden dan gaan we onze juridische stappen zetten in Dubai. FTI zegt ook dat de hotel van de garantiefonds geld kon krijgen en mij zullen ze niet betalen omdat de hotel buiten de regels in gaan want, we hebben ook geen officiële factuur van het hotel! We hebben ook bij Radisson Nederland gesproken mocht ook niet en als ik via mail reageer dan zouden ze zorgen dat ik mijn geld terug zou krijgen heb ik gedaan. Kreeg een mail zou het regelen en die dag gebeld worden ook niet gebeurd!
We hebben alle hoop dat het door Radisson goed gemaakt wordt!

Absolutely discussed with the way myself and husband have been treated. We visited a Radisson hotel in Nice back in 2018 and had many issues so we wrote a letter outlining our dissatisfaction and was offered a gift voucher for 2 x 1 night accommodation in a standard room only at any Radisson hotel of our choice, the accompanying letter clearly states that there is no expiry date, we used the 1 voucher in 2019 in a London hotel with no issues what so ever, and no extra charge, we have tried to use the remaining voucher at the same London hotel only to be told that we can’t use it because things hsve changed, I have emailed several times and have not received a reply, I have called and slwsys passed onto different department and still not resolved.