Virgin Voyages Arvostelua 1 333

I just returned from the "French Riviera, Spain & Ibiza Overnight" itinerary sailing June 14–21, 2026, aboard the Valiant Lady out of Barcelona, and it was absolute perfection from start to finish. As a three-time Virgin Voyages sailor, I can confidently say they just keep getting better. Both embarkation and disembarkation days were entirely seamless.

During this trip, I stayed in a Sea View room, which was excellent. It was spacious, well laid out, and had great lighting throughout. The room also featured strong air conditioning, which was perfect after a long day in the sun, and the bathroom had fantastic water pressure with plenty of hot and cold water.

The Valiant Lady recently underwent dry dock, and the top-notch renovations are immediately noticeable. They’ve added a lot more comfortable lounge seating across the common spaces, making the modern, well-designed ship feel even more inviting. The food onboard remains unmatched, and the biggest highlight of the refresh is the new Ariya restaurant, which serves an absolutely delicious, modern spin on Indian cuisine. Ariya, along with the flawless steaks at The Wake and the incredible upscale Mexican dishes at Pink Agave, were my absolute restaurant standouts. Combined with the genuinely top-notch, friendly service from the crew, you are pampered the entire week.

The itinerary itself was a fantastic lineup of iconic cities, including Barcelona, Mallorca, Valencia, Cannes, and Ibiza, with great excursion options at every stop. Having an overnight in Ibiza is a game-changer. Onboard, the entertainment continues to improve and evolve. The new addition of the a cappella group The Magnets blew everyone away, while Kennedi and the Groove and The Miss Behave Show were absolute highlights that kept the energy amazing.

I traveled solo this time, and Virgin Voyages makes it incredibly easy to connect with other solo sailors. What I love most about this cruise line is that they make it easy to make the vacation whatever you want it to be, whether that is a relaxing, recharging getaway or a social, adventurous cruise, and everything in between. I highly recommend Virgin Voyages and will definitely be back for cruise number four.

Need better quality food and food choices, better entertainment / musicals. Bigger ships. Better accountability, when your contacted tour operator leaves a guest behind, take accountability for that, don't blame the guest.

Virgin Cruise lines has a very different cruise agenda. The restaurants were fantastic and the choices were very good. The Market (a glorified buffet) had different choices that were just ok. The entertainment was terrible!!! The shows were childish although the crew was talented. Just not used to their potential. There was not great choices for places to listen to great music or place to dance to the bands. Which was fine because the bands did not play music that would be danceable to anyway. The soloists and duets played music that put you to sleep. Choices of events during sea days were lacking unless you wanted to go do yoga or trivia. The staff, room attendants, restaurant staff, bartenders were fantastic. Just not a cruise for all. We were happy this was a free cruise for us because if we would have had to pay for it we would have not been happy!

Fue muy bueno pero pudiera ser mejor. No sabia que habia que hacer check in rapido para poder tener entrada lo mas temprano posible. Hacer fila por rato con calor no es la mejor forma de empezar las vacaciones. Entiendo que dan el beneficio de salir “tarde” del crucero al desembarcar pero me gustaria que la embarcación fuera mas cómoda y mejor para los tripulantes. La comida estuvo buena pero siento que en los restaurantes el servicio debería ser mejor, se toman tiempo para traer la comida y no estaba lo suficientemente caliente para disfrutar. Me gustaron las opciones pero siento que pudieran mejorar el servicio. El helado y los postres fueron demasiado espectaculares y el desayuno en la habitación excelente! Las habitaciones muy cómodas y la hamaca ufff, excelente! El entretenimiento muy muy bueno pero quisiera volver en grupo para disfrutarlo al máximo, y debieran mejorar la selección de música se hace un poco repetitiva con los días. Aunque el staff y bailarines wao, hacen que uno tenga una buena y divertida experiencia! Y la playa de Bimini y el beach club 10/10 nos gustó mucho. Ah y un gran plus, tener y poder ver los juegos del mundial en la habitación y en los bares!! Excelente thank you Virgin!

I love Virgin Voyages for the kid free ships great food and the Scarlet Night

The staff are phenomenal. The ship is amazing.

My best breakfast in memory was at the Wake and I do breakfast out a lot. The food was very good at every location.

Some names: Vee our steward 10222A was great; also, Sharmaine in food-service (everywhere) and Marcia in RazzleDazzle. Too many to remember...GMA
George M. Allman Pompano Beach, FL

Super from start to finish! Highly recommend a central sea terrace cabin. Food super, bar choices super the crew super. No complaints only compliments, highly recommend Virgin Voyages. We loved our first time on Virgin so much we booked on board for next year.

Ship's officers are ROBOTS. My arm was injured by a defective door on deck 15. All they did is provide medical service and phone calls. Even though I was unable to leave the ship at all ports and had to wear a sling, they would not even discuss compensation. Our cabin was also entered by maintenance personal without our knowledge and consent, who trampled all over the bedding with their shoes and equipment. Virgin staff AGAIN, did not appologize or offer compensation. We cancelled a future cruise with them and will NEVER, EVER, consider Virgin again.

Ik was wat sceptisch, maar het is mij zogoed bevallen, het klopte gewoon. Het personeel is fantastisch, de restaurants verschillen van goed tot zeer goed. Virgin probeert het voor iedereen naar hun zin te maken en dat is voor ons gelukt. Zin in feest? Dat kan, maar wil je rustig aan doen dan kan dat ook. Nooit het gevoel gehad dat ik met zoveel mensen op een boot zat, het was intiem en gezellig. De sport ruimtes zijn de mooiste plekken om te sporten. Nogmaals het klopt

Worst experience when boarding. We were there at 1 PM and they said come back at 3.45 PM due to our set boarding time. I could see many different Qs and people were getting distresse. We came back at 3 PM and people were still waiting in the sun, at 3.30 PM they asked us to wait in a very long queues again. We waited another hour in horrendous Q going through security etc. No water or drinks were offered! People could hardly stand any more and I got heat stroke. I was sick for the next two days on the ship. Our holiday was wasted. I have been on many cruises world wide and never ever experienced anything like this before! All other cruises I done so far if you come early, they always let you on board to enjoy the ship facilities and later you can go to your cabin when it's ready but not this one! During boarding people were treated like cattle without their age or health consideration!
To make matters worst during the cruise there was no food for vegetarians worth eating, it was so bland and inedible except for one Indian restaurant on board which we booked after four days of eating rubbish! Even the veg burgers awailable on deck 15 were sickning. The soups most days were meat and when we asked for vegetarian soups the answer was sorry no veg soup today! Also being a diabetic there were vertually no suger free options! So vegetarians and diabetics and people with health issues please be warned to stay away from Virgin Cruises if you value your health! Even the toast and bread that they serve you is like cardboard.

The design and modern lay out of all public spaces was superb.
The food in all but one of the restaurants was exquisite, the only disappointment was The Wake. Food was ordinary and not very hot, the service was poor, especially when we ordered our desserts and they didn't appear so we walked out. The rockstar cabin 11009A was narrow and wasn't as spacious as the cabins either side of us.
The staff in the restaurants with the exception of The Wake were fantastic, their professionalism, manners, friendliness and attention were spot on. The galley served far too much fast food, obviously to appease their American sailors. I went to the whisky tasting event, which was a complete and utter waste of time, the host had no idea about whisky, waste of $25.00.
Our cabin stewards were great and nothing was too much trouble. They were cheerful and very polite. Our rockstar rep, Berenice, was brilliant and again nothing was too much trouble.
The stops we had during the cruise were very good and the tours were well organised. Santorini was beautiful. The only real issue was at Athens airport for the flight home. The airport was severely overcrowded and being asked to show our passports and boarding passes 7 times from check in to boarding the aircraft was unnecessary and time consuming.

As a Virgin customer across the board, Voyages really let the team down.

This was my first time booking a cruise ever. I was making multiple bookings and according to virgin my first mistake was booking someone else’s room before my own. In doing this, it merged someone else’s details with my account. Virgin struggled to reverse this effect and blamed me for the issue. It doesn’t state clearly on the website that you must make your own bookings before anyone else. When I called customer service, they wantedto speak to the person who details merged on my booking but I explained that they are profoundly deaf and it is actually my booking and my account not theirs. as you can imagine this then became a very difficult process and very long-winded. I did not appreciate being blamed for system error.

I raised the complaint in relation to this issue and haven’t to the state received a satisfactory response.

It’s not a process or experience I would recommend to others.

The crew on board were excellent. They definitely contributed to the ‘lighter’ feel of the ship in comparison to some of the other cruise companies I’ve sailed with. Particular mention goes to Saffrone, a young Australian lady who tended the bar at On the Rocks. I was a solo traveller and her genuine enthusiasm and thoughtfulness really contributed to the success of my cruise. Marcel and Rico, my servers/chefs at the Guanjoy Korean BBQ restaurant had a great sense of humour which really elevated the dining experience of everyone at my table. I was in cabin 12214A and unfortunately cannot remember the name of my cabin staff. She was very sweet and attentive to whatever I may have needed.
Virgin stepped away from the chaos of the usual cruise ship buffet with ‘The Galley’. Numerous separate eating areas such as the Bento Baby, the Diner, Burger Bar and numerous other eateries all on the same level, offered very good food that was creative but also provided the old favourites that everyone enjoys. This September, Virgin is trialling a repositioning cruise that includes stops in Greenland and ends in New York. I was very interested in this cruise but unfortunately learned about it a little too late to make a booking. Hopefully, it is repeated next year.
My first Virgin Voyages cruise was a great experience and I am looking forward to my next sailing.

Scarlet lady was awesome. We enjoyed very very much. Never gonna forget this lovely trip and the vip treatment offered by the crew ❤️

I had a horrible experience, they do not honor the lock it in rate. A former friend was the primary sailor and they let her remove me from the booking and did not refund me when I called my bank. Do not trust this company,

Customer service is the worst of any cruise line that I've sailed. If calling by phone they say they will send a message to the appropriate team. It is rare that you will receive a response. If you send a message it is usually ignored. Then if you send a message to the CEO it will be ignored also. It seems like ignore and it will probably go away is their philosophy. On board it is about the same, messages are sent to appropriate teams and their it dies.
The mattresses are the worst at 4" thick on a steel grid which makes them uncomfortable at best and painful if it is an older mattress.
I experienced that on my transatlantic crossing in April 2026. I did request a mattress topper on embarkation day but found out the next day it was only a mattress pad which doesn't provide any cushioning. It was a horrible night sleep. I did ask for a topper again but was told there are none available. The pillows were also flat and hard. After the second night the pain was unbearable and I complained at customer service and was told I need to tell my cabin steward, I insisted on speaking to a manager of customer service or housekeeping but said the cabin steward would have to contact the manager. Cabin steward said he couldn't do that and I need to go to customer service. I went directly back to customer service this time insisting on speaking to a manager. They were very reluctant almost scared(possibly a punishment for disturbing a manager). The housekeeping manager finally came to the cabin. I told her I can no longer tolerate the pain and having a difficult time even moving after a night on the mattress. The mattress had a visible indentation for the hip area. Alledgedly the mattresses were replaced on Scarlet Lady in November 2024 during its refurbishment. I showed her the tags on the mattresses, October 2019 and pillows August 2019. Obviously these mattresses and pillows were not replaced. The manager became very short and said nothing can be done. I told her my cabin could be changed or the mattresses changed with better ones from the empty cabins on the ship. She refused and left. Once departing Miami there are 8 consecutive sea days. I tried sleeping the mattress on the floor which was slightly better because you didn't have the steel rods poking you but the hard flat surface of the floor was still hard. Pillow life is 1 year and 4" mattress life is 2-4 years per Google. Florida Law would consider this elder abuse. There is definite ageism in play and possible racism.
I did send a message to customer service once the cruise was finished since onboard customer service was of no assistance but no response as usual. My travel agent called his contact at VV and told nothing can be done because the cruise is completed. Nothing can be done onboard and nothing can be done when off the ship. Win win for VV.
I did send a message to the CEO and no response 2 weeks later.
How do you market yourself as a premium/luxury cruise line when your mattresses aren't even cruise standard of 9"? I know Princess are the most comfortable at 11".
The food is good but when you are tired and in pain because because of bad sleeping accommodations it doesn't even matter. The bad truly outweighs the good in this instance.
How a manager can adamantly refuse to remedy the situation especially when it would be easy to do is pretty much outright abuse.
I was on a previous VV cruise on a newer ship and over a year ago. I did not have this issue because the mattresses would have only been about 2 years old or less and still had sufficient cushioning.
You don't pay thousands of dollars to have an old camper mattress.

Unless customer service. Tech issues checking in and solution im told is pitch up to the terminal and check in there.

So risk this?

In the heat in a tent when all you want to do is get onboard?

No thanks.

Useless customer service and no help whatsoever. Log a case and resolve.

Im now more stressed than ever for what should be a relaxing holiday!!!

Where do I start i have never been on a cruise before and all I can say is it met every experience I could imagine from the staff to the food to getting off at each country and then some it was worth the money paid sometimes you don't know you are moving along the water it's so smooth I would definitely tell anyone to definitely book your self or with a few people or partner it's a trip you will want to do again like myself

The music on board never stops and is loud. You can only escape it in your cabin. In addition, the excursions are very poorly handled and signage/directions on how to get to them is almost nonexistent. One of the excursions on Bimini Island, the culture and heritage tour was a joke. I really expected a bunch of historic facts, and to learn something other than about the Viagra-like organ inside the conch animal. I will never take a Virgin cruise again. I will return to Viking cruises - where they know how to handle big groups smoothly and take people to where they need to be. They also provide real cultural experiences and know all about the history of wherever they go.
The Uber fiasco upon disembarking would never have happened on Viking. I did give the cruise two stars because the room was nice and clean and the food was excellent. The service on the ship was excellent!

I paid $3,500 for what was supposed to be a celebratory cruise. Two health and safety failures occurred onboard that Virgin Voyages has refused to compensate me for.

At the Gunbae restaurant, the cook abandoned an actively cooking grill. The buildup of smoke was dangerous enough that another staff member had to intervene. That same staff member then redistributed drinks already consumed by guests at our table to other guests, at the same table..... a direct food sanitation violation.

I reported both incidents promptly during and after the voyage. What followed was weeks of templated delay responses, requests to reconfirm information I had already provided, and deliberate stalling. When I escalated directly to their executive team, their Executive Resolutions representative confirmed in writing that a $250 future cruise credit was their "maximum compensation." I will never sail with them again so a future credit is worthless to me and they knew that.

I filed complaints with the Florida Attorney General's Office and the Better Business Bureau. Virgin Voyages told the BBB they would not respond further and closed the case.

They are not interested in accountability. Book elsewhere.