Radisson Arvostelua 

… eller jeg kan sagtens forestille mig, at et Radisson i Rusland ville svare sine kunder!

Jeg har boet på mange Radisson Blu hoteller i udlandet - altid god og vedkommende service. Men nu, hvor jeg forsøger at booke et værelse i København (Radisson Blu Scandinavia), er det fuldstændig umuligt at komme i kontakt med hotellet.

Som medlem vil jeg rigtig gerne have medlemsprisen i Radisson App’en. Denne fejler imidlertid ved betalings-steppet. Hvis jeg forsøger at booke via nettet og logge ind, får jeg en højere pris, hvilket jeg selvfølgelig ikke er interesseret i .

Derfor forsøgte jeg at ringe til det angivne danske nummer. Ved brug af dette, bliver du desværre viderestillet til et indisk Call center. Virkelig gakkelak, at jeg som bosiddende i Danmark og med ønske om at booke et værelse i eget land, skal stave mig igennem en masse gøgl ved hjælp af det fonetiske alfabet med en kunderservicemedarbejder på den anden side af kloden.

Jeg har forsøgt at sende en mail til Radisson Blu Scandinavia 2 gange med to døgns mellemrum. Intet svar.

Radisson vil vist ikke sælge et dyrt superior værelse i Danmark. Jeg har opgivet. Uprofessionelt, useriøst og uengageret.

Ich wollte 2 Zimmer für jeweils 4 Tage in einem Hotel über die App buchen. Der Preis pro Tag/ pro Zimmer lag je nach Tag zwischen 62,90 und 64,64 Euro inklusive aller Gebühren. Ich rechnete mit Kosten von ca. 500 Euro. Die Summe betrug dann 676,48. (Jedes Zimmer 294,68 und 86,76 Steuern und Gebühren). Das ist ein um 170 Euro höherer Preis! Einziger Kommentar des Kundenservice: Preise ändern sich ständig. Auf den Einwand, dass das auch am nächsten Tag und mehrere Tage später genauso war (die Preise sich also nicht geändert haben) gab es trotz zweimaligem Nachfragen beim Kundenservice per Email keine Reaktion mehr. Ich habe einen VIP-Status bei Radisson und frage mich, wie es dann Kunden ohne Status geht.

Absolutely disgraceful customer service. Wanted to book an expensive hotel in Rome but had a query about Radisson points so rang their main booking line. The man (in the foreign call centre) was so unbelievably rude to me. I tried to clarify in a polite way what he meant and he eventually put the phone down on me! I consequently booked another fantastic hotel in Rome - NOT, and never again, Radisson .

Simply outstanding experience.
Why?

Lobby was very nice.
I had two minor issues with the room.
What really annoyed me was that I cut my finger on a damaged cup, which I did not see and blood drained on the bed linen.
Next morning I had a flight and went.

What follows now is a showcase of truly outstanding guest relations management in hospitality industry which could easily be adopted by all those big chains out there :

I wrote an email (yes I was provided a real enail adress connected to the hotel in question !) expressing my annoyance and clearly expected no response or some automated bullsh** responder.

INSTEAD I got an instant answer from a Mrs/Mr Mariel (hope I may state the Name here !) - a real person a human being working inside the respective hotel and not sitting in a low budget centers elsewhere.

I got an apology that felt good because it definitely had no intent of playing it down or refusing responsibility.

To make sure they believed me and did not get fooled I sent a picture from my harmed finger.

AGAIN I got an instant apology from the same person PLUS a 50% refund of my room charge.
I rubbed my eyes, couldnt believe it.

Someone took my experience and my feedback serious and responded to it showing such great respect !?

Unbelievable.
Simply outstanding as my 30 years in tourism industry tought me otherwise so many times.

So what can I say ?

First of all. Thank you !
I hope that you share this case with all your staff and establish such a real highly valuable guest relations work all over your locations worldwide. Maybe you should engage the very person involved in this matter to support you with this.

Please also read the other sadly mostly negative comments here. It is not too difficult and surely to your advantage if you would really care as Mrs/Mr Mariel did for you.

People simply expect honesty and respect.

I am pretty much sure same as youself !

Still missing points and stays on the reward app. No response from emails, online submissions and telephone calls.
They used to be very responsive but not any more

Stayed at Park Plaza booked through Radisson website. Points and activity didn't appear on my account, even after some weeks. Used the missing points service. Email back 2 weeks later asking for the invoice (which surely they would have been able to check...) Sent invoice. A further week later, nothing has appeared on my account. If you really want points and activity to be added to your account, you have to check that every stay has been added, and then be prepared to put in the hours when they mess it up. Happens frequently with Radisson partners.

Horrible, went at the hotel to book a room, they sent us away and asked us to book the room online through booking.com, and that they won’t let us in before. We asked to book directly with them and they refused. Horrible service! Very rude

Good Morning
I was at the Salga Disaster Indaba from the 25 th to the 26th February 2025.
My Colleagues and I were extremely impressed by the service by your Chef Shan who ensured for our Halaal provisions to be catered as per our dietary requirements.
She was a real star with her total commitment and dedication.
Well done and keep up your excellence attitude
Councillor Mohamed Saleem Abdool
Endumeni Local Municipality
Kwazulu Natal

There are several reasons why I have rated this hotel as one star. I had booked to stay at the hotel for a week, seven nights. As they say, first impressions are lasting impressions.
Firstly, I can't fault the beauty of the grounds at the Radisson (Grenada - Caribbean). It's well kept and the entertainment was excellent. Secondly, the hotel is in a prime location and convenient to amenities. Most of the staff were friendly and helpful but making a continous complaint appeared to somewhat annoy for some staff members. In regards to Housekeeping, it left a lot to be desired. During my stay, I actually moved to 4 different rooms. FIRST ROOM - In the first instance, the bedhead was dirty, with a toffee looking substance stuck to it. I requested for this to be cleaned. I waited over two hours for this to be done. I returned to my room only to find that it had not be done adequately, with remnants of the toffee looking stuff still apparent. It was evenually rectified later that night. However, getting a wifi signal was a major issue. The hotel agreed to add an external router which didn't make much difference. The person, whilst moving the bureau, in order to find the plug, to see why the t.v signal kept dropping, revealed drywood termite droppings on the floor, which I thought was sand, which happened to be also present in the draws, where I had unfortunately placed my clothes. I requested my clothes be laundered, which they did quite quickly the following day. They also moved me to another room. SECOND ROOM.- Now this was nightmare. I returned to the room in the evening only to find winged termites everywhere. They were clustered on the floor, on the bed, beneath the covers, in the corner of the room, on my clothes, everywhere. I immediately called the reception who sent some one in to help. He just took photos. Interestingly, the staff member who came, knew exactly where to look, uncovering the duvet cover and only to reveal the winged termites. By this time, I was distressed and felt scorned by the experience. They moved me, yet again, to another room. Each time, I had to keep repacking, Bearing in mind, I'm a disabled person, so this whole situation was extremely exhaustive. Now THIRD ROOM - On the wall, next to the bedhead, was, to my suprise, something pubating. (A video recording was taken). I had no choice but to kill the insect. The next day, I arranged to meet the Acting manager, whereby I showed him the video of the insect, who questioned what the insect was, since he himself didn't appear to know. I was far from happy. So much so, I actually wanted to leave. I was extremely distressed, anxious, uncomfortable and had had enough. So, again, I was moved to a FOURTH ROOM, a beach front view, whereby I experienced an army of earwigs crawling into my room beneath the door. Also on the extra bed were droppings, which appeared to be termite droppings.
I again approached the Acting Manager again, who was reluctant to refund my money. He clearly stated, having been moved to a beachfront view, was he thought, an upgrade and he considered that it made up for the inconvenience. It didn't and it couldn't. I was more than happy to leave when the final day arrived. I will not be staying at the Radissons again.

One star shouldnt even be put here with the nightmare of an experience we had, So we went and stayed for 2 nights at the raddison on the ennis road, my brother has gotten bed bugs from the bed or carpet or furniture. The treatment from staff was horrendous! We have been treated so poorly and that's putting it politely, there was no understanding of emotion. When talking to a manager, The general manager was so appalling he came over and said to the other manager i was talking to at the time to go away from 'that' (me) instead of even her, so i couldn't talk about situation, he was so degrading the way he spoke to us really made us feel so so small, then told us he was not aloud see the report, the staff have been so degrading it's disgusting. The level of upset this has caused it just so so unreal.. also have photos of everything and videos. Just don't have the option to put them up. We waited in lobby for several hours as we were would not leave unless we saw report from pest control and we were told she was waiting on it.. we were then told by the general manager we were not aloud to see it, i strongly don't believe they even got pest control to the hotel. I feel I need to slap myself in the face, I feel like I'm dreaming with all of this.

Unbelievably appalling experience. Tried to make a booking online through their website. Payment taken, no reservation made. Impossible to contact by phone. Impossible to contact by any other means. £102 stolen.

Nessun servizio in camera, nessun comfort richiedibile, si fa come dicono loro e non c’è possibilità dirichiedere un servizio personalizzato.

A spa break booked for myself and a friend.
Suw to scheduling issues we didn't receive one of our treatments and though refunded it was the main reason for the trip. On arrival our room wasn't ready but that was ok ..but we got roomie room it wasn't set for two beds are booked weeks before. Has to wait awhile they had staff sort it.
Off to the pool...poolside the chairs are directly under heating vents which keep you warm but make the pool absolutely freezing to get into. Also the hot tub was broken and apparently had been for many weeks.
Back to the room relax. TV is outdated and nothing but cable channels.
We decided our package meal allowance at the bar...having not used all the allowance for the food we were stil for the juice with we had to drink. Seemed a bit petty.
The morning for breakfast was a buffet filled with a variety of cereals, yogurt fruit and full English. Being vegetarian I could have egg toast as there were no hot alternatives for sausage and bacon.
Spa treatment time. Lovely spa treatment but when going back tomorrow room at 1130 we were locked out. We go to reception and told it is valid until 12 but it was only 1130. It is revalidated and we go up to shower and pack as we had till 1pm late check out. The cleaning staff let themselves in while I was drying my hair.
After checkout I'm told I'll get my £50 hold back in a few days!
We pack the car and come back for our afternoon tea which was included in the packages but asked several times about it. Which took the joy of the tea away.
In all, a disappointing visit. I didn't feel taken care of my staff, my concerns swept under the rug and the memories on the room needed updating. Underwhelming and not the experience we made quite a lot for.

Right now we are at the Radisson Blu Resort Cam Ranh. We paid 2200 dollars for 10 nights in a villa. Every door here is broken, cupboards are broken, lights don't work. The pool has been cleaned 0 times in 9 days - it is full of rotting leaves. All the carpets are covered in dust. Soft furniture and cushions are stained. Under our bed is someone's potatoes and layers of dirt and dust. I have been talking about these problems since the first day of our stay. Managers make surprised faces, apologize and promise to fix everything. But for 10 days we only changed the bed and brought water. The dirt where there was, there and remained. The food is a separate conversation - everything we ordered was simply impossible to eat. And breakfasts are the worst I have seen in hotels. I can send two dozen photos and videos on the subject. Is it a Radisson? Is that a five-star? It's a disgrace.

Nytårsaften i Ballroom var skuffende.
De 4 retter var for små, og elendige.
Sur spansk rødvin, men selve bøffen var i orden.
Lyd teknikker ville ikke høre på at folk synes der var alt for meget bas på, så man ikke kunne tale sammen.
Jeg måtte heller ikke have min 'rollator' med ind til bordet.
Der er ingen handicap parkering, og ParkZone og Easypark virker ikke sammen...
Måske lige i overkanten at tage 1700 kroner for vær. 727.
Kommer ikke igen mere...

I've stayed in quite a few Radisson hotels and have always been happy with the service.
Last year I had trouble booking up on the website, but eventually got sorted and had a great weekend in the Radisson blu in leeds.
I received an email today offering 30% off bookings and intended booking the same hotel again.
When I put the same dates in for this year I found that even with the discount the cost is over 50% more expensive than last year.
I appreciate overheads have increased and expected some increase but not to this level.
Unfortunately it looks like we'll be booking another hotel.
We usually come to Leeds for a weekend once or twice a year and have stayed at the Radisson Blu multiple times, but this price increase is just too much
**Just had another look at the dates in August. Booking.com price is £320 and Radisson members price is £316.57. Some sale this is, less than £4 saving.

A fraudulent booking was made for this hotel on my Expedia account using by bank card and then cancelled. This meant that nearly £300 was taken from my account, I have contacted the hotel who said that they have a no refund policy. This booking was made for December 2025, I have not made it and they are refusing a refund. Avoid

They have Radisson rewards which customer service is one of the worst in the world. They don’t care about their customers and defend the company line without any compromise.
They didn’t give a damn about my case and refused to help so this is what I promised I would do.
1. They don’t have a dedicated person to a customer case. Thus I get a different person whenever I reply and the person doesn’t know the history.
2. They change rules without telling the customer. I was supposed to get VIP at the end of the year and they reset the calculator in October due some new policy. I didn’t get my VIP and they don’t care.
3. The nights ARE NOT AUTOMATICALLY RECORDED. I had to fight and show the booking even though it was clearly in my app booking history.
4. Did I mention they don’t even bother to remember or address my name properly?
If you stay with them, don’t bother about their rewards program. It’s very hard to get points - almost a scam. Just stay and enjoy the hotel.

Hotel in Euston Square was very noisy- Reception at check in was not very friendly

Customer care/services.
Made a telephone call to Customer Service’s Radisson Hotel to ask whether I’d paid for My accommodation or if was I expecting to pay when I arrived. It was nearly 1 to 2 months ago that I booked it to be told it’s a different department. I asked for somebody to ring me back a week later nobody rung me back . I told him I was going to write the review about them didn’t phase them at all. Stay away from Radisson Hotels if you want any customer care or Customer Service I put it down to Egypt or is it the South Africa call center? 🤷‍♂️