Q-Park UK Arvostelua 

Danielle at Q Park Liverpool was really understanding when I needed assistance paying for my short stay in the car park. So helpful. Thank you.

A couple of days ago, the system would not let me out of the car park. It failed to recognize either my licence or my QR code. I went to the service booth where there was a sign saying the person was on patrol and I should push the button to call her/him. I did so multiple times. No-one came. After about 40 minutes, I gave up and caught a taxi.

I complained and was told I was pushing the button wrong!

I contacted them and they said my booking was in order. The following day it wouldn’t let me out and I had to go through a whole rigmarole to be let out. On my return it wouldn’t let me in. Again, today it wouldn’t let me out.

The excuse given is that I initially booked with a Canadian licence but entered the car park on a UK licence. Yes, I booked with a Canadian licence and changed it, but that worked for the first week. When I took out another booking using only the UK licence was when the problems started. So customer services are desperately trying to find excuses not to reimburse me.

I wholeheartedly recommend that you avoid qpark as their system and customer service is appalling.

Came back to find my car with additional scratches....they said that they were going to analyse the cctv images of when my car entered the car park...as the could not find evidences of scratches they could not tell if they were there before (so implying that I lied) and because they could not prove they just dismissed my claim!! STAY AWAY FROM THIS COMPANY....I NOW HAVE MY CAR WITH ADDITIONAL SCRATCHES AND THEY ARE WASHING THEIR HANDS FROM ANY RESPONSIBILITY!! NEVER AGAIN! I will make sure to make them pay for my damages! This is not the end of this!

Booked 20:00 - 11:00 the next day online. It said I would have to buy a 24 hour ticket for £26. I thought that was expensive as I'm only staying 15 hours but I would pay anyway and I have the luxury of leaving a bit later if I wanted to.
I left at 12:30 and got an email charging another £6 for 2 hours from 11:00-13:00

I contacted customer services who said although I bought a 24 hour ticket I don't get to use the place for 24 hours. So I've paid for 26 hours of parking and only used 16:30 hours. Q park is an absolute scam!

Paid over £180 to park my car in a secure car park at Soho Q-Park, arrived to collect it and the rear window was smashed. A note was left on the window screen saying your vehicle has been in an incident, NO contact was given and no one informed us via email. We will be pursing legal action as this car park is meant to be secure and covered in cameras. While removing the broken glass and calling the police we was aware of guys riding push bikes on different levels which clearly shows no security is present. One of them came to our car and on seeing us rode of very quickly.
On reading many other reviews this car park at Soho has cars broken into on a daily basis.

Only 1 ticket machine working for departures, long queues to pay, only 1 exit open, the other was closed, queues of cars waiting to exit, the only open barrier seemed faulty as several cars took over 5 minutes each to get the barrier to raise and expensive, almost £2 per hour midweek!!
Go elsewhere to park

Chaucer Street car park - Nottingham. Fiona was so helpful when my 80 year old mother could not locate her pre booking email. Fiona helped her to park on proof of registration and was very patient! Excellent customer service!

Absolutely shocking company, they are okay to take your money when you pre book but then when you have a problem with your booking and need to cancel they won’t refund and are not at all helpful and customer service are horrendous! I would never ever recommend or ever use them again. What a shower of s… of a company. Robbing thieves

Q-Park at Liverpool One. Easy to find off the Strand arriving but went downhill, terrible signage inside to find lifts, wanted to get back on the Strand for the Travelodge. Most lifts not working. Ended up in the shopping centre and long walk round down multiple steps with suitcases.Did find an entrance low level by the Hilton when we were departing but on trying to enter we had no card as prepaid online so door wouldn't open but got in when someone left. Next time IF there is one we will go down the ramp for car exit on the Strand and go round the barriers.

Car window smashed and laptop stolen. Avoid!! After reading reviews this is a common occurrence.

Witnessed people being let into the parking by saying there ticket wasn't working without having to provide any prove they were parked there.

Just another scummy criminal parking company...

APPALING! It is embarrassing that such a company can requiere premium prices for services - £31 - for less than 3 hours - advertising themselves as award winning with super quality services -only to deny any responsibility in regards to their duty of care when the advertised security measures failed. My car was broken into - backpack stolen( mind you it was not in sight) and my window has still not been fixed since the 12th of February. They refused any form of efficient communication - providing me only with standard- automated-like responses - and when I called the number recommended - I was told this is customer support - and since this is a complain - the only way I can communicate would be through emails. They refused to let me know why my parking card was retained at exit - and also to share the CCTV footage with me. They have only advised me to claim any damage with insurance - so that I can deal with the premiums myself later. The way I was treated - appalling! The main answer - was this is a public space - we assume no responsibility - regardless of the cameras or barriers they advertise! Needless to say, I was not the only one with a broken car that night! IT IS ABSOLUTELY HORRIFIC THAT SUCH SERVICE PROVIDES ARE ALLOWED TO ASK PREMIUM SERVICES FOR LOCATIONS THEY ADVERTISE AS PRIVATE AND SECURE - ONLY TO DENY ANY RESPOSABILITY AND REVERT TO "IT'S A PUBLIC SPACE! ACCEPT IT! YOU ARE NOT THE ONLY ONE!"

Absolutely customer service at its best. Kieran was polite, professional and a gentleman. Thank you for your help.

I had my car broken into at Burlington Qpark last May. After taking the company to small claims court, I was awarded full compensation for all damages and losses incurred. However, it took a court warrant to compel them to make the payment. I strongly recommend that anyone else affected by similar issues with this company pursue legal action to recover their losses.

Rip off!! Stay clear! The garage was closed for line painting and they still accepted my booking through the website. Customer service is not responding and no immediate refund. Avoid avoid avoid

Q CAR PARK OXFORD STREET LONDON

Never ever go to Oxford street Q car park! They are scamming and have a inside business running. My car was in there last night as we were out at a concert. Came back and the car was smashed - back window on drivers side. I had some things in the car totally hidden and the horrible scum bags took my bags with all of my belongings. The car park people dont care and thats because they are in on the game. Lost 1000s of pounds of items and damages are being reported. We saw Deliveroo drivers in there and there is no way a take away delivery would be going to a car park! DODGY and I will never go there again. We will be reporting to Trading Standards and the police are aware. The company took my money twice too and they do not help with anything.

Dear Q-Park Management,

I am writing to express my absolute frustration and disappointment with the appalling service I received at your Heathrow Airport parking facility on Tuesday, 4th of March 2025, at 06:30 AM. Upon arrival, I was shocked to find that the toilet facilities were locked. When I kindly asked for the code to access the restroom at the reception desk, I was met with complete disregard and complete ignorance by your staff. Not only was I refused the code, but I was also told that I had "no right" to use the toilet—something I find utterly unacceptable.

To make matters worse, the customer service staff were incredibly rude, dismissive, and unhelpful. I have never encountered such poor service in all my years of travel. The lack of respect and professionalism was shocking and left me feeling deeply disrespected.

This experience has been nothing short of a nightmare, and I strongly urge you to investigate this issue and take appropriate action to ensure that other customers do not have to endure such an unpleasant experience in the future.

I expect a prompt response and a resolution to this matter.

Absolutely amazing customer service by this young guy named Abdiziz Ahmed Ali I was lost and he helped me thank you so much sir

Manchester First Street Q Park. Relatively easy to find the car park and it is convenient for the Palace Theatre. I had booked a VIP package which should come with a VIP Reserved space on Level 1. However, on getting to level 1, I was unable to find a space in the VIP bays. Whether this was due to poor parking in the VIP bays or people using them without paying for the VIP bays I do not know. There did not appear to be an office where I could complain. Consequently I had to park on Level 6 which was the lowest level with an empty bay. The Car park is well lit, clean and all lifts were working so the lack of a VIP bay was of minimal inconvenience but I had booked the VIP option (just over £5 extra) to ensure I had a parking bay. This was the second occasion where no VIP bay was available as the same thing happened on a previous visit on 16/10/2024. I am reluctant to not book the VIP option as I would have no recourse if the car park was full.

Absolutely dismal. I booked the car park for my surgery at the London Clinic. pre-booked Q-park parking for a surgical procedure I was having done and I arrived and the car park was completely shut down for road works? It caused considerable stress. I had to speak to various road workers who didn’t know and it’s took me half an hour and cut me close to missing my check in time. I’m very upset that there wasn’t a heads up that the entirety of the access roads were closed. I never would have spent over 50 pounds to park here had I known. QR codes didn’t work and had to ask for help twice to get in and out of the building. Officially complained and was flat out refused a refund as I did use the booking which is so unfair as I didn’t have another option given how much time was wasted? Never again and I was deeply offended by the refusal to discuss any sort of compensation. Do not use these car parks unless you are absolutely desperate.