We had our Golden Retriever, Jake, insured with Purely Pets for the last five years of his life. We had many visits to the vets unfortunately and not once did they quibble with a claim and were very e... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I already had one pet registered with Purely so it made sense to register my second. Easy to use website and it automatically added my second policy to my account, keeping everything in one easy to ac... Näytä lisää
Yritys on vastannut
Insured my dog for over 5 years with Purely Pets. Good competitive monthly price. I needed to claim for a new illness, hospital and medication expenses. The claim form was easy to summit, it was pr... Näytä lisää
Yritys on vastannut
My Staffordshire bull terrier is only 3 years old but has had 2 bouts of really bad diarrhoea and bleeding badly, he had to be hospitalised! The insurance company was great, I couldn’t believe how qui... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Purely Pets Insurance
Yrityksen kirjoittama
Protect your furry friend's well-being with Purely Pets, pet insurance specialists
At Purely Pets, we’re pet insurance specialists dedicated to helping you protect your furry family members. We provide comprehensive pet health insurance for cats and dogs, giving you confidence that your pet will receive the best care when it matters most.
Why Pet Insurance Matters
Pet insurance can provide protection against unexpected veterinary expenses for your furry friend. It helps cover the cost of vet bills: including accidents, illnesses, and injuries, so your pet gets the care they need without breaking the bank.
Expert Vet Care with Joii
We’re excited to have teamed up with Joii to offer you stress-free expert vet care, whenever you need it. Joii puts expert vet care in the palm of your hand with 24/7, 365 days a year access at your fingertips, in the comfort of your own home. Empowering you to access advice and treatment with qualified vets whenever you need them.
Why choose Purely Pets?
- ✅ 15 levels of lifetime cover – tailored to suit your pet and your budget
- ✅ Up to £15,000 lifetime cover
- ✅ No upper age limit – because every pet deserves protection
- ✅ 24/7 video calls with a vet – expert advice anytime, anywhere
- ✅ Manage claims online – quick, easy, stress-free
- ✅ Interest-free Direct Debit
- ✅ We can pay vets direct – so you can focus on your pet, not the paperwork
The Purely Pets Promise
Your pet’s health and happiness are at the heart of everything we do. From unexpected accidents to illnesses, we’re here to help you provide the care they deserve, so they can get back to wagging tails, sofa snuggles, and all the mischief that makes them special.
How to switch to paperless:
1. Log in to your portal using your usual details. 2. Go to ‘Document Preferences’ in your account settings. 3. Select ‘Digital Only’ and confirm your choice. 4. You’re done! Your next documents will be available online
Yhteystiedot
Lakeside North Harbour, 2nd Floor 5000, Western Road, PO6 3EN, Portsmouth, Yhdistynyt kuningaskunta
- 0330 102 5748
- customerqueries@purelypetsinsurance.co.uk
- www.purelypetsinsurance.co.uk
3,9
Hyvä
19 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The lady was lovely and friendly on the…
The lady was lovely and friendly on the phone,my problem is that even though you have never claimed anything in all the time with them your bill still goes up i don’t think i will renew next year.
1. elokuuta 2026
Vastaus yritykseltä Purely Pets Insurance
Good morning
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you.
Thank you,
Jemma
The Purely Pets Team
I have been with purely pets for 5…
I have been with purely pets for 5 years, when I get the reminder for renewal I always take out a new policy as this year it was about £50 cheaper than my renewal quote, I don't know why insurance companies do this, they should think about loyalty wiith their customers, this refers to all types of insurance
26. heinäkuuta 2026
Vastaus yritykseltä Purely Pets Insurance
Good morning
Thank you for taking the time to leave a review.
I appreciate that it may be frustrating when a new policy is cheaper than your renewal, this may be for a number of reasons.
A new policy will contain a waiting period before your cover starts and will often exclude any conditions that occurred prior to the policy starting. At renewal, our policy would look to cover conditions that may have been present in the previous term providing there are no breaks in cover.
Purely Pets offer a range of policies you can switch between so if you are looking to reduce your premium, but keep existing conditions covered, please do not hesitate to contact our team on 0330 102 5748
Thank you,
Jemma
The Purley pets team
until you have to claim it is very hard to…
untilyou have to claim it is very hard to see with insurance how good they will be buying product was of course easy and straightforward. hopeully the restof the experiance willbe the same.
1. elokuuta 2026
Vastaus yritykseltä Purely Pets Insurance
We appreciate your feedback regarding the ease of purchasing. We understand your concerns about the insurance process and hope your future experiences with us are just as smooth.
Kind regards
Jemma
The Purely Pets Team 🐾
Vastaus yritykseltä Purely Pets Insurance
We're glad to hear about your quick claim response. We appreciate your positive feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Vastaus yritykseltä Purely Pets Insurance
We're so pleased to hear you found our prices great and our website easy to use. Thank you for your wonderful feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Claims made due to an ongoing illness…
Claims made due to an ongoing illness have been dealt with promptly and directly to our vet
24. heinäkuuta 2026
Vastaus yritykseltä Purely Pets Insurance
We're so glad to hear that your claims for your pet's illness were handled promptly and directly.
Kind regards
Jemma
The Purely Pets Team 🐾
Easy set up and good value for money…
Easy set up and good value for money for a good policy.
25. heinäkuuta 2026
Vastaus yritykseltä Purely Pets Insurance
We are so pleased to hear that setting up your policy was easy and that you found it to be good value. Thank you for your positive feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Never recommend Purely Pets
The price increase to loyal customers year on year is becoming more obscene and more offensive. You know how affection of your pet overpowers all costs and they use this to hold customers to ransom with massive price increases every year. To add insult to injury, Purely opened a complaint on my behalf without me asking them to, and then I received a condescending, patronising, degrading and insulting response treating me like a four year old child with their explanation. I’m tied to them because of my dog’s lifetime policy but they are shameful and immoral in their treatment & attitude to customers. I’m utterly disgusted with them. My policy has more than doubled in the last two renewals. So next year will be horrific.
1. heinäkuuta 2026
Vastaus yritykseltä Purely Pets Insurance
Good Afternoon
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you.
Thank you,
Jemma
The Purely Pets Team
Poor
Poor. Did not cover my pet properly when this was needed. Would not recommend Purely Pets Insurance to anyone else. In fact, the worse Pet Insurance company I have been with.
31. heinäkuuta 2026
Vastaus yritykseltä Purely Pets Insurance
Good afternoon
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you.
Thank you, Jemma
The Purely Pets Team
Decent price for our needs
Decent price for our needs, covers all the important
bits
22. heinäkuuta 2026
Vastaus yritykseltä Purely Pets Insurance
We're so glad to hear that our product meets your needs and covers all the important aspects you were looking for. Thank you for your positive feedback!
Kind regards
Jemma
The Purely Pets Team 🐾
Very easy to work out the different…
Very easy to work out the different policies available.
1. elokuuta 2026
Vastaus yritykseltä Purely Pets Insurance
We're happy to hear that our policy options were easy to understand. We appreciate your kind words!
Kind regards
Jemma
The Purely Pets Team 🐾
Brilliant customer service
Purely Pets have been brilliant. They were incredibly sensitive and helpful when our 18 month old dog died suddenly. They handled everything directly with the vets for us. The claim was dealt with swiftly and with no issues.
Whenever I have called them they were quick to answer and deal with my query.
The policies are incredibly reasonable considering the amount of cover provided.
20. maaliskuuta 2026
Vastaus yritykseltä Purely Pets Insurance
We are truly grateful for your kind words and for taking the time to share your experience with us. We understand this was a very difficult time, and we are deeply saddened to hear about the loss of your beloved dog. We are glad we could provide support and handle the claim efficiently, directly with your vets. It means a lot to us that our team was able to assist you with sensitivity and promptness whenever you reached out. We are also pleased that you find our policies to be reasonable given the comprehensive cover we offer. Your feedback is incredibly valuable to us.
Kind regards
Jemma
The Purely Pets Team 🐾
I’ve already got two of my setters…
I’ve already got two of my setters insured with Purely Pets and find them very helpful, prompt with dealing with claims and a good insurance company
31. heinäkuuta 2026
Vastaus yritykseltä Purely Pets Insurance
We're so pleased to hear that you find our service helpful and that we've been prompt in dealing with your claims for your setters. Thank you for your kind words!
Kind regards
Jemma
The Purely Pets Team 🐾
I have already left a review
I have already left a review on how they performed - not well. In fact I have 2 dogs so I have 2 totally different policies and this is probably about the 2nd policy taken out at exactly the same time on the same quote. Had I realised I would have gone elsewhere!
24. heinäkuuta 2026
Vastaus yritykseltä Purely Pets Insurance
Good morning Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you. Thank you, Jemma The Purely Pets Team
I found the service very good
I found the service very good, all my question were answered ,and my claim was dealt with quickly
30. heinäkuuta 2026
Vastaus yritykseltä Purely Pets Insurance
We are so pleased to hear that you found our service very good and that all your questions were answered. It's wonderful to know your claim was handled quickly.
Kind regards
Jemma
The Purely Pets Team 🐾
I had been with Purely Pets for about 5…
I had been with Purely Pets for about 5 years and the amount went up considerably every year. When it came to putting in a claim I put it all down as one claim as my dog had one operation, 2 things done during the same operation. 2 days later had to take her to emergency vets twice during the weekend due to complications of the operation and had to put her to sleep due to her being very unwell. She wasn't going to get better. Purely Pets put these claims through as 4 separate claims. I was charged the excess for each one plus as extra 20% excess on each one. I lost quite a lot of money. I was extremely upset about the loss of my dog and had to argue this point with them. I was put through to the complaints team who basically said I dont stand a chance of getting the money back I lost, read the policy thoroughly. I suggest if you are with this company, read your policies carefully and if youre not with them, dont bother. My vets would not deal with the directly like they do with most insurance companies as they took too long to pay out the money to them.
10. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Purely Pets Insurance
Good morning
Thank you for taking the time to leave a review. I am sorry to hear of your loss.
I’m sorry to hear that you are unhappy with the service you have received.
We have requested more information from you to enable us to investigate and resolve your concerns as soon as possible.
Thank you,
Jemma
The Purely Pets Team
Great service received after claiming numerous times.
We've been with purely pets for a few years now. We've been nothing but satisfied. We've claimed a few times as our cat has arthritis. The premium doubled, which was to be expected and I happily paid it as the claims process is so easy. My vet just sends it off and we get a refund after the claims been reviewed, normally around 1-2 months. Our cat also had to go in for an emergency kidney treatment, the bill was £2k. Again Purely pets paid around 75% of that. Really can't complain.
8. maaliskuuta 2026
Vastaus yritykseltä Purely Pets Insurance
We are truly grateful for your continued trust in our services over the past few years. It's wonderful to hear that we have met your expectations, especially with the claims process for your cat's arthritis and emergency kidney treatment. We understand the importance of a smooth and supportive experience during challenging times for your beloved pet, and we are pleased we could provide that. We appreciate you sharing your positive experience with us.
Kind regards
Jemma
The Purely Pets Team 🐾
Such an easy process at very stressful…
Such an easy process at very stressful times…. Fantastic
30. heinäkuuta 2026
Vastaus yritykseltä Purely Pets Insurance
We're so glad we could make a stressful time a bit easier for you. Your positive feedback is truly appreciated.
Kind regards
Jemma
The Purely Pets Team 🐾
33% price increase despite never having…
33% price increase despite never having had a claim
23. heinäkuuta 2026
Vastaus yritykseltä Purely Pets Insurance
Good morning
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you.
Thank you,
Jemma
The Purely Pets Team
High increase
Never had to make a claim. Been with the company for years Never in all this time have we been given a discount for no claims. Increased greatly this year but due to illness had to let it run see what happens next year
30. heinäkuuta 2026
Vastaus yritykseltä Purely Pets Insurance
Good morning
Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with the service you have received. We have arranged for an agent to contact you.
Thank you,
Jemma
The Purely Pets Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.