Leigh was fantastic after a very traumatic couple of days of dealing with a corporate firm who just kept saying to me ‘the computer said no’ I couldn’t get sense out of anyone. Leigh recognised our fr... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Proximo were quick to get me a wav at short notice and sent me an email with photos of it before I agreed I was happy. Unfortunately my son was struggling to get in and out of the van from his wheelc... Näytä lisää
Yritys on vastannut
The company has always been helpful and supportive to us. Driver Assad was so lovely, very kind and explained everything clearly and kept me updated on his arrival time.
Yritys on vastannut
The guy who delivered the vehicle Masoud was very helpful and went through all the internals of the vehicle especially showing me the safety side of how to use the wheelchair access and how to get in... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Yrityksen kirjoittama
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Yhteystiedot
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Yhdistynyt kuningaskunta
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Erinomainen
5 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Unfortunately ......
Unfortunately the first WAV sent, in a timely manner and with a very helpful driver, did not have good headroom for wheelchair user. Investigation highlighted the vehicle sent had the same interior head height as the wheelchair occupant.
Due to BH weekend it was a further few days before another could be sent. Chris C delivered the second WAV, he too was very thorough and patient whilst I tested the height and fixings etc. Very emphatic to the situation.
Had the first delivery been acceptable the rating woul have been much higher.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Dear ED,
Thank you for taking the time to share your experience and feedback.
Thank you for taking the time to share your experience and feedback.
We're sorry that the first WAV supplied unfortunately did not provide adequate headroom for the wheelchair user, meaning it was not a suitable fit. We understand how disappointing this must have been and appreciate your patience while we worked to find an alternative.
We're pleased to hear that both drivers provided a helpful and professional service.
Thank you for your understanding over the Bank Holiday period and for giving us the opportunity to put things right. We value your feedback and are pleased we were able to provide a more suitable solution.
Kind Regards
Penny
Customer Insight Team
Proximo quickly provided us with a…
Proximo quickly provided us with a wheelchair accessible vehicle when ours needed repairs.
Masoud delivered the car the very next morning. He was friendly, kind and knowledgeable. He walked us through everything efficiently and in a timely manner.
Overall a very positive experience
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Dear Loretta,
Thank you for your wonderful review.
We're delighted to hear that we were able to provide a wheelchair accessible vehicle quickly while your own vehicle was being repaired. It's especially pleasing to know that Masoud delivered the vehicle the very next morning and made the process smooth and straightforward for you.
We'll be sure to pass on your kind comments to Masoud. Providing a friendly, knowledgeable and efficient service is something we pride ourselves on, and we're thrilled that this was reflected in your experience.
Kind Regards,
Penny
Customer Insight Team
Stuart was extremely helpful and…
Stuart was extremely helpful and explained everything I needed to know about the vehicle. Thank you
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Dear Alison,
We're pleased to hear Stuart was so helpful and took the time to explain everything clearly. We'll be sure to pass on your kind feedback to him.
Kind Regards,
Penny
Assad
Assad
Thank you for your help.very good with time and vehicle demonstration.
Thank you proximo
3. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Dear Hakan,
We're delighted to hear you were pleased with the service and vehicle demonstration. Providing a reliable and informative experience is important to us, and it's great to know we met your expectations.
Kind Regards
Penny
Customer Insight Team
WAV experience
Assad gave a thorough demonstration and made sure we could use the vehicle and restraints before leaving. He was very accommodating and friendly. We’re now excited to test this WAV!
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Dear Geoff,
Thank you for your wonderful review.
We're delighted to hear that Assad provided a thorough demonstration and took the time to ensure you were confident using the vehicle and restraints before leaving. We'll be sure to pass on your kind comments to him.
Kind Regards,
Penny
Customer Insight Team
Vastaus yritykseltä Proximo Group
Dear Riky,
We're pleased to hear Assad arrived on time and provided a great service. We'll be sure to pass on your kind feedback to him.
Kind Regards
Penny
Sorry for the late review but thank you…
Sorry for the late review but thank you Neville you were on time and very helpful
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Dear Martina,
There's no need to apologise for the late review. We're delighted to hear Neville was on time and so helpful during your experience. We'll be sure to pass on your kind feedback to him.
Kind Regards,
Penny
Customer Insight Team
Very good delivery service and staff…
Very good delivery service and staff especially neville
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Dear Mr McFerran,
Thank you for your kind review.
We're delighted to hear you were pleased with our delivery service, and especially with the support provided by Neville. We'll be sure to pass on your lovely feedback to him.
Kind Regards,
Penny
Customer Insight Team
Easy process.
The van that was hired has helped immensely, was well presented and as new. The lady who came to collect the vehicle Dawn Joyner kept me well informed over the collection process, very polite knew what she was doing,whole process went easily. Thank you Proximo.
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Dear Gary,
Thank you for your wonderful review.
We're delighted to hear that the WAV has been such a great help and that you found it to be well presented and in excellent condition.
It's also great to know that Dawn kept you informed throughout the collection process and made everything straightforward with her professionalism and friendly approach. We'll be sure to pass on your kind comments to her.
Kind Regards,
Penny
Customer Insight Team
The vehicle was wonderful and perfectly…
The vehicle was wonderful and perfectly suited to my sons needs whom is a full time wheelchair user.
Collection was arranged, Colin messaged me a rough time he would be here to collect the vehicle. Colin was very nice, kind, polite at all times. Colin completed his checks on the vehicle and left. The service was excellent along with a complete understanding of my sons needs whilst also ensuring a quick service completely. Highly recommended.
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Dear Anne-Marie,
Thank you for your lovely review.
We're delighted to hear that the vehicle was perfectly suited to your son's needs and made a positive difference during your hire.
It's also great to know that Colin kept you informed ahead of the collection and provided such a friendly, polite and professional service. We'll be sure to pass on your kind comments to him.
We're pleased that both the vehicle and the service met your expectations, and we wish you and your son all the very best.
Kind Regards,
Penny
Customer Insight Team
Thank you so much to Daniel Molinas
Thank you so much to Daniel Molinas, for an amazing handover with my vehicle hire. Daniel was friendly, professional and so patient. He really took the time to explain things properly, and gave me plenty of time to ask questions. I really appreciated the call ahead of the allocated delivery slot, to let me know when you'd arriving.
Thank you Daniel! 😊
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Dear K Mohamed,
Thank you for your wonderful review.
We're delighted to hear that Daniel provided such a friendly, professional and patient handover experience. Taking the time to explain everything clearly and ensure our customers feel confident with their vehicle is something we greatly value.
We'll be sure to pass on your kind feedback to Daniel, who will be thrilled to hear how much you appreciated his support and communication.
Kind Regards
Penny
Customer Insight Team
Baldev singh great delivery of car very…
Baldev singh great delivery of car very freindly great laugh
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Leon,
Thank you for your lovely feedback! We’re delighted to hear that Baldev made your car delivery such a positive and enjoyable experience. We’ll be sure to pass on your kind comments to him!
Kind regards,
Will
Customer Experience
Hire car delivery
Dawn Joyner at Proximo gave me a courtesy call with an estimated arrival time of my hire vehicle. She arrived in the time that was specified.
Upon arrival, Dawn was extremely polite and courteous. She took the time to advise me of the adaptions fitted to my hire car and provided a full demonstration. She answered all of my questions effectively.
With this, and receiving updates via text, email and phone calls throughout my journey dealing with Proximo, I am so impressed. I am sure anyone who deals with Proximo will have a great experience like I have.
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Carla,
Thank you for your fantastic 5-star review! We’re delighted to hear that Dawn provided such a professional and helpful service, and that our communication throughout your journey made a positive difference. We’ll be sure to pass your kind feedback on to Dawn.
Kind regards,
Will
Customer Experience
I had my car delivered today by Proximo…
I had my car delivered today by Proximo Group, and I would like to say a big thank you to Asad.
Asad knocked on my door, introduced himself, and explained that he was from Proximo Group delivering my car. He was very polite, friendly and helpful, and took the time to explain to me how the ramp worked.
The whole delivery was handled professionally, and I really appreciated Asad’s helpful and respectful manner.
Thank you, Asad, and thank you to Proximo Group for the excellent service!
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Good morning,
Thank you for your wonderful feedback. We’re so pleased Asad provided such a friendly, professional and helpful service. We’ll be sure to share your kind words with him.
Kind regards,
Will
Customer Experience
Prompt service & great communication
Everyone I dealt with did their best to get a suitable WAV as soon as possible, and were sympathetic about our situation. The vehicle was delivered within 24hours by Neville, who took the time to help us get my daughter safely into the van, and didn’t rush us at all. He also acknowledged/spoke to my daughter who is non-verbal (when others wouldn’t). Thank you Neville (&Proximo). You have made it possible for my daughter to go out and about and enjoy the rest of her holiday, and also return to college in Cheltenham if our vehicle is still at garage. The stress, anxiety and logistics of being without a suitable van has been alleviated, and we’re very grateful.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Donna,
Thank you so much for your kind words. We’re delighted to read about Neville's level of customer service during the delivery. We’ll be sure to pass on your lovely feedback to Neville and the team.
Kind regards,
Will
Customer Experience
Assad was very professional when…
Assad was very professional when collecting my hire vehicle. He gave me notice via phone call before setting off to check that the collection time would be suitable for me. The Proximo group are very helpful and as a person with a disability I highly recommend them.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Jade,
Thank you for your kind review and recommendation. We’re delighted to hear that Assad provided a professional and considerate service, and that you found the Proximo team helpful throughout.
Kind regards,
Will
Customer Experience
Very polite lady arrived on time
Very polite lady arrived on time was clean and tidy changeover went very smoothly x
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Lynda,
Thank you for your kind review. We’re delighted to hear that the changeover went smoothly and that you were happy with the service.
Kind regards,
Will
Customer Experience
Wouldn’t use again
Wouldn’t use again . Changed there name to fernstone .
Very poor communication and sit on your paperwork. You need to chase them. So don’t tink they will work hard for you.
Also very poor payoff then they take 35%
Of your suffering damages.
26. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Warren,
We are sorry to hear about your experience. Please note that we are no longer associated with the business referred to in this review, so unfortunately we are unable to comment on or resolve the matters raised.
We would kindly ask that you contact Fernstone Law directly regarding your concerns.
Kind regards,
Will
Customer Experience
Wheelchair Adapted Vehicle
5th June. Wheelchair adapted vehicle provided by Proximo following our own vehicle being written off after a third party hit it. Proximo provided a vehicle promptly and the process was straight forward and easy.
25th Aug. Wheelchair adapted vehicle collected by Chris Conroy. He phoned to confirm time of arrival. He was friendly and very professional - a credit to Proximo. Cheers
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Simon,
Thank you so much for your kind review. We’re delighted to hear that the process was straightforward and that Chris provided a friendly and professional service. We’ll be sure to pass on your lovely feedback to him.
Kind regards,
Will
Customer Experience
Assad was very friendly and…
Assad was very friendly and knowledgeable and very helpful when he bought my replacement car thank you so much
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Martin,
Thank you for your 5-star review! We’re delighted to hear that Assad was friendly, knowledgeable and helpful throughout the process. We’ll be sure to pass on your kind feedback to him.
Kind regards,
Will
Customer Experience
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