Leigh was fantastic after a very traumatic couple of days of dealing with a corporate firm who just kept saying to me ‘the computer said no’ I couldn’t get sense out of anyone. Leigh recognised our fr... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
My Motability car needed repair, of all of the years of me being on Motability this is the first time I have ever been given a hire car that was suited to my needs and disability. The driver who deliv... Näytä lisää
Proximo were quick to get me a wav at short notice and sent me an email with photos of it before I agreed I was happy. Unfortunately my son was struggling to get in and out of the van from his wheelc... Näytä lisää
Yritys on vastannut
The company has always been helpful and supportive to us. Driver Assad was so lovely, very kind and explained everything clearly and kept me updated on his arrival time.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Yrityksen kirjoittama
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Yhteystiedot
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Yhdistynyt kuningaskunta
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Erinomainen
5 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Wheelchair Adapted Vehicle
5th June. Wheelchair adapted vehicle provided by Proximo following our own vehicle being written off after a third party hit it. Proximo provided a vehicle promptly and the process was straight forward and easy.
25th Aug. Wheelchair adapted vehicle collected by Chris Conroy. He phoned to confirm time of arrival. He was friendly and very professional - a credit to Proximo. Cheers
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Simon,
Thank you so much for your kind review. We’re delighted to hear that the process was straightforward and that Chris provided a friendly and professional service. We’ll be sure to pass on your lovely feedback to him.
Kind regards,
Will
Customer Experience
Assad was very friendly and…
Assad was very friendly and knowledgeable and very helpful when he bought my replacement car thank you so much
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Martin,
Thank you for your 5-star review! We’re delighted to hear that Assad was friendly, knowledgeable and helpful throughout the process. We’ll be sure to pass on your kind feedback to him.
Kind regards,
Will
Customer Experience
Good service
Vehicle was dropped off and collected at the end of our lease as agreed. Good communication throughout and all timings precise. Collection driver was Neville but sorry can’t remember drop off driver name
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Dawn,
Thank you for your 5-star review! We’re pleased everything went smoothly and that you received good communication throughout. We’ll be sure to pass your kind words on to Neville and the team.
Kind regards,
Will
Customer Experience
Proximo hire vehicle return
Today I had my hire vehicle collected by Paul Edney.
I knew where he was using the Proximo Driver tracker, but to back that up I received a phone call from Paul around 10am letting me know he would be with me around 11am & that was just about when he arrived.
He let me know he was here & explained he’d need about 20 minutes to do his checks & then a signature from me.
All went very smoothly & would not hesitate to recommend Proximo to other WAV users who need a hire WAV for when their WAV is in for repair, or if a WAV is needed for other reasons.
Very well done.
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Rob,
Thank you so much for your fantastic feedback! We’re delighted Paul provided such a smooth and professional service. We really appreciate your recommendation.
Kind regards,
Will
Customer Experience
Excelent service very fast and hassle…
Excelent service very fast and hassle free
Cristian the delivery driver was very pleasent and helpfull and polite
Would reccomend this service
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Mr Gilliam,
Thank you for the lovely review. We’re pleased to know that Cristian provided such a friendly and helpful service and helped make your delivery experience a positive one. We’ll be sure to share your feedback with him!
Kind regards,
Will
Customer Experience
Colin from Proximo was super friendly…
Colin from Proximo was super friendly and helpful, explained everything clearly and answered any questions I had!
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Good afternoon,
Thank you for your kind words. We’re delighted that Colin was able to make everything clear and straightforward for you. We’ll make sure he knows how much his help was appreciated!
Kind regards,
Will
Customer Experience
Assad was very polite and demonstrated…
Assad was very polite and demonstrated the car very well very knowledgeable.
24. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Mrs Boyle,
Thank you for your fantastic feedback. We’re pleased to hear that Assad was polite, knowledgeable and took the time to demonstrate the car so well. We’ll be sure to pass on your kind words!
Kind regards,
Will
Customer Experience
Vastaus yritykseltä Proximo Group
Hi Ryan,
Thank you for your lovely feedback. We’re delighted to hear that Dawn was so helpful and friendly. We’ll be sure to share your kind words with her!
Kind regards,
Will
Customer Experience
Great service by Proximo who dealt with…
Great service by Proximo who dealt with my hire car when my van was out of action
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Beverley,
Thanks for your feedback. We’re glad that we could provide a smooth and helpful service while your van was out of action.
Kind regards,
Will
Customer Experience
Excellent service from Masoud
Excellent service from Masoud. Arrived at planned time, gave a full tour of the car and how to use the wheelchair access etc. very friendly, yet professional. Happy to answer any questions. Thank you.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Sara,
Thank you for your kind review. We’re pleased Masoud arrived on time, explained everything clearly and provided such friendly and professional service. We'll pass your thanks on to him.
Kind regards,
Will
Customer Experience
Exceptional service from Vee at Proximo
I cannot praise Vee from Proximo highly enough. He delivered my hire WAV and provided, by far, the best experience I have ever had with not only Proximo, but any vehicle hire company I have used.
From the moment he arrived, Vee was extremely professional, kind, empathetic and friendly. His manner immediately made me feel comfortable and completely at ease. I never felt rushed or pressured; instead, I felt safe, listened to and incredibly well looked after.
Vee was exceptionally thorough with both his pre-delivery inspection and the vehicle handover. He took the time to make sure everything was right and that I was comfortable with the vehicle before he left. That level of care and attention really stood out.
What impressed me most was the way Vee treated me as a person, rather than simply as another delivery. He took genuine care of my needs and made me feel as though he was looking after a member of his own family.
Vee is quite simply the gold standard for customer service. If everyone in the vehicle hire industry provided the level of care, professionalism and compassion that Vee does, the customer experience would be transformed.
Proximo should be incredibly proud to have someone like Vee representing the company. He has set an exceptionally high bar, and I would have absolutely no hesitation in recommending him.
Thank you, Vee, for making what could have been a stressful experience feel safe, comfortable and genuinely positive. You were brilliant.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Good morning,
Thank you so much for such wonderful feedback! We’re delighted to hear Vee provided such a caring, professional and reassuring experience. We’ll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience
Great communication
Great communication , i new exactly when the changeover was happening. Very curteous and friendly team.
Thank you Dawn J and David.
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Karen,
Thank you for your feedback. We’re delighted Dawn and David kept you well informed and made the changeover a smooth experience. They'll be very happy to hear this.
Kind regards,
Will
Customer Experience
Good Service from Baldev Singh
Good Service from Baldev Singh. Let us know what time he was due to arrive. Looked over car and friendly and polite.
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Claire,
Thanks for your review. It’s great to hear Baldev kept you informed and provided a polite and friendly service.
Kind regards,
Will
Customer Experience
Had a hire vehicle delivered by a very…
Had a hire vehicle delivered by a very friendly driver explained everything I needed to know. Thank you to mr Luke green.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Good morning,
Thank you for your lovely feedback. We’re glad Luke was friendly and clearly explained everything you needed to know.
Kind regards,
Will
Customer Experience
Balder singh perfect handover
Balder singh perfect handover. Very friendly.
22. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Kelly,
Thank you for your kind words. We’re pleased Baldev provided a friendly and smooth handover.
Kind regards,
Will
Customer Experience
Just wanted to say Thank you to Vee
Just wanted to say Thank you to Vee. You were very helpful and made it easy for us . Many thanks Vee
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Kikey,
Thank you so much for your kind words! We’re delighted to hear that Vee was so helpful and made everything easy for you. We’ll be sure to pass on your thanks!
Kind regards,
Will
Customer Experience
Baldev singh very helpful and friendly…
Baldev singh very helpful and friendly and told me everything I need to know about the car
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Courtney,
Thank you for your lovely review! We’re so pleased to hear that Baldev was helpful, friendly, and made sure you had all the information you needed about the car. We really appreciate your feedback!
Kind regards,
Will
Customer Experience
Colin from.Proximo.was polite and…
Colin from.Proximo.was polite and prompt and took me through all the details very thoroughly.
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Kate,
Thank you for your fantastic review! We’re delighted to hear that Colin provided such a polite, prompt, and thorough service. We'll be sure to let him know.
Kind regards,
Will
Customer Experience
Mo chowdry was good and service good…
Mo chowdry was good and service good and punctual
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Good afternoon,
Thank you for your 5-star review! We’re delighted to read that Mo provided great service and was punctual. He'll be very happy to hear this.
Kind regards,
Will
Customer Experience
Excellent
Assad delivered our car exactly on time. He was extremely polite and couteous and very knowledgeable about the car. I did not feel rushed at all during the handover of the car.
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Denise,
Thank you for your fantastic review! We’re delighted to hear that Assad provided such a professional and informative handover and made sure you felt comfortable and unhurried throughout. We’ll be sure to pass on your kind words!
Kind regards,
Will
Customer Experience
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