Protyre Autocare - Durham Arvostelua 

I always take my cars to these guys, being modified they take a bit more patience to pass emissions on the mot, the tester did exactly this and the car was given a fresh 12 months mot.

Great customer service
Excellent prices, cheapest around for premium tyres

As a woman coming to get her car serviced on her own I found 3 men stood around the reception desk a bit intimidating. Communication about what needed doing etc was great. A wash/valet would have been nice too 😉

Simon and his team have been super helpful to me, went above and beyond to get my issue resolved.
Really appreciate it!
Thanks

Great staff who explained the process all the way

My name is Andrew Farmer and I went to the Durham branch of Protyre this is my experience.

On Friday I had four all season tyres fitted on Good Friday 3/4/26 I do not drive much due to my health conditions. Unfortunately on Easter Sunday one of the tyres went flat so this morning I called them expecting co-operation and understanding to replace it.

The person Simon was most abrupt he could remember my order without looking at the system and knew that it had to be my fault that there were issues with the tyres. He was not interested in anything that I had to say . When I choose any firm it’s on the basis of price, reliability of the product and satisfaction that when all said and done things are done competently.

In fact of the tyres that has the issue now was the same one where it caused me to consider replacing my tyres.

Simon’s attitude stank he was abrupt, rude, lacking empathy and understanding and felt not valued as a customer.

The details you have requested have already been forwarded to customer relations department. It’s my Vauxhall Corsa WV62DZU in the name Andrew Farmer .

Despite all good intentions from this company the many departments nothing more than a cover up but no action.

It’s not my integrity or competence that is in question but Protyre. Maybe their processes for dealing and valuing customers need to be re examined. I had an email saying the way that I had spoken with the manager was in appropriate I would very much like to listen to that call. If a client has chosen a garage then their competence has to come into question. If fobbing off customers by not taking any sense of responsibility how does this make any right minded person. Angry , annoyed frustrated. I have received no call from them, no senior manager taking ownership of the situation because at the forefront customer satisfaction isn’t their concern. I do hope that I can prevent others from using this company because they do not give a damn.

I had previously used this garage some years ago for 4 wheel alignment and the service was superb. Unfortunately on this occasion it was less so. Notwithstanding a cancellation (and discount) I felt that the technical side of the work was not clearly explained and sadly the alignment display that used to be visible in reception seems to be no longer in use.

Detailed service schedule and regular booking system

Excellent service and all completed in the allocated time slot. Very competitive pricing. Will carry on using
this service.

Great customer service and very helpful.

Was very happy with the staff every thing was expanded to be with recommend to
anyone

Staff are very friendly and welcoming

Easy to book on line lads did a good job

Easy appointment, friendly professional service.

Great service, friendly people and great customer care.
Kept me informed about my tyres, were prompt and professional. All at a very reasonable price

Replacement battery fitted at stated time and good value for money

Car was Bookied for MOT and test was carried efficiently and completed on time.

Prompt and courteous

Everything went as promised, very happy. Fitted my car service in the following day.

Swift to get my car in and sorted for me .thank you.