The soft and firm pillows have proved themselves . Supplied with the quilted pillow sips/ protectors we have found they , like staying in a Premier In. Enhance our sleep both quality and length. Great... Näytä lisää
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Having ordered numerous items at different stages over the past few months. Everything was perfect for quality,price,and the delivery service through DHL. however the delivery by EVRI was something t... Näytä lisää
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Excellent delivery. We were kept up to date about when the mattress would arrive and the guys who brought it in were really polite and helpful. Even negotiated our very steep stairs and tight corners... Näytä lisää
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We bought the mattress based on our experience of sleeping on premier inn mattresses. However it has been just over a month now and the mattress has already become sunken where we both sleep, there is... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Yrityksen kirjoittama
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4,5
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Second time ordered from Premier Inn
Second time ordered from Premier Inn,
Both times have been perfect . This company delivers what it promises.
The delivery guys who delivered our new mattress bundle were both very polite and carried out both the delivery and taking our old mattress away so efficiently. Well done guys .
Would definitely recommend this company .
Nice to find a company that does what it advertises.
Mattress so comfortable.
Well done all
12. kesäkuuta 2026
Vastaus yritykseltä Premier Inn At Home
It's wonderful to hear that your experience with us has been perfect on both occasions! We're so pleased that our delivery team provided such efficient and polite service. We're also delighted that you're finding your new mattress so comfortable. Thanks Carole.
All the best, Sam at Premier Inn At Home
Easy to order
Easy to order. Delivery not good using Evri (mislaid parcel so arrived later than expected) Good quality have bought bedding a few times now
7. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're glad to hear you appreciate the quality of our bedding and found ordering easy. We're concerned about the delivery delay you experienced and will note this with our delivery partner.
Kind regards, Sam at Premier Inn At Home
Good bed
Good bed . Supportive and soft on top . Very unpleasant chemical smell for first 3 days. Very good so far
7. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're so glad to hear you're enjoying the comfort and support of your new bed! We appreciate you letting us know about the initial new product smell, and we're happy it dissipated quickly.
Kind regards, Sam at Premier Inn At Home
Love the mattress it’s very…
Love the mattress it’s very comfortable, delivery was not the best, they were hesitant to take the mattress upstairs and there was a mix up regarding taking away old mattress which was sorted out eventually but regard a reluctant call to their head office.
31. heinäkuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're glad you're enjoying your comfortable mattress! We're sorry to hear about the delivery issues and the old mattress removal mix-up. We are reviewing our delivery procedures to prevent similar situations.
Claire
Premier Inn At Home
Vastaus yritykseltä Premier Inn At Home
We are so happy to hear that our team was helpful with your order. We appreciate your kind words.
Claire
Premier Inn At Home
Lovely pillows come with pillow…
Lovely pillows come with pillow protectors...Sadly the delivery was late because the first set "went missing" after the delivery company DHL "lost" them. BUT they were quickly replaced and then delivered OK. ...All's well that ends well........
6. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're truly sorry to hear about the initial delivery issue with your pillows. We understand how frustrating delays can be, and we appreciate your patience as we worked to resolve it. We're glad the replacements arrived safely and that you're happy with the lovely pillows and protectors.
Claire
Premier Inn At Home
Vastaus yritykseltä Premier Inn At Home
We're so glad to hear your delivery was good and that you're enjoying a restful night's sleep! We appreciate your feedback.
Claire
Premier Inn At Home
Worst service ever
Made online booking for Plymouth as I have many times. I was unaware that owing to Firework Championship taking place premier not keen on accepting booking for night before and one night of championship, Got all the way through booking (although my account kept using my spouses name not mine) after paying had message stating problem pls phone. so phoned. Took 20 minutes to get through. Then informed that the room had been booked to someone else (over the fireworks at higher rate !!) no alternative available. Clearly disinterested person on phone. Luckily found Invicata hotel who could teach Premier inn how it should be done. Used premier for years - not any more
10. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
Can we please ask you to move your review to the Hotel page Jim, that way you can be sure the correct teams pick this up.
Kind regards, Sam at Premier Inn at Home
We were so pleased with the ease of…
We were so pleased with the ease of ordering and paying. Had choice of delivery dates, and was kept informed of delivery time. Guys were polite tidy and very quick in unpacking the goods and setting them up.
6. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're so pleased to hear that ordering and payment were easy for you, and that you were kept informed about your delivery. It's wonderful that our team was polite, tidy, and quick!
Claire
Premier Inn At Home
Vastaus yritykseltä Premier Inn At Home
We have pleased to hear that you are happy with the service provided.
Claire
Premier Inn At Home
Every aspect of the product and…
Every aspect of the product and delivery was excellent. The mattress quality is superb and exactly as I experienced in Premier Inn, Gloucester Quays, the staff at which were very helpful in pointing me in the right direction to be able to buy it from your website so easily
6. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're delighted to hear that you had such a positive experience with both our product and delivery. It's wonderful to know that the mattress quality is superb and that our team , were so helpful. We appreciate you sharing your feedback!
Claire
Premier Inn At Home
Love the bedding
Love the bedding, not sure what else I can order as I have everything!
20. helmikuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're so happy to hear how much you love our bedding! It's wonderful to know you're enjoying your purchases.
Kind regards, Louise at Premier Inn At Home
Fantastic pillows best I’ve ever bought…
Fantastic pillows best I’ve ever bought and I’ve tried a lot I find they keep there shape well
5. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We are so happy to hear you find our pillows to be the best you've ever bought and that they keep their shape so well! Thanks
Kind regards, Louise at Premier Inn At Home
We have found the mattress very…
We have found the mattress very uncomfortable and have had to purchase a mattress topper as it is very firm, nothing like the ones we have slept on in the hotels.
13. syyskuuta 2025
Vastaus yritykseltä Premier Inn At Home
We're truly sorry to hear that your mattress has been uncomfortable and that you've had to purchase a topper. We do hope you are allowing time for the mattress to settle and relax, and also for your own body to get used to the new support.
Best regards, Louise at Premier Inn At Home
Vastaus yritykseltä Premier Inn At Home
We're so pleased to hear your positive feedback Yvonne.
Kind regards, Louise at Premier Inn At Home
Bought a lightweight duvet for the…
Bought a lightweight duvet for the summer. Excellent quality, feels comfy and light.
29. heinäkuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're so pleased to hear you're enjoying your new summer duvet Debbie. It's wonderful to know you find it comfortable and light, and that the quality is excellent.
Kind regards, Louise at Premier Inn At Home
Good product good price
28. heinäkuuta 2026
Vastaus yritykseltä Premier Inn At Home
Thanks for your feedback Alan,
All the best, Louise at Premier Inn at Home
I love my new Premier Inn firm pillows
I love my new Premier Inn firm pillows. They were delivered quickly in a protective bag and even came in pillow protectors. Would highly recommend them.
5. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're so pleased to hear you love your new firm pillows and that they arrived quickly and well-protected. It's wonderful to hear your recommendation.
Kind regards, Sam at Premier Inn At Home
Disappointed. Soft shouldn't mean non existant.
I have ordered the soft pillows before but the quality doesn't seem the same. After only a few weeks the pillows have lost their plumpness and my head leaves a hole in the middle by the morning. Will not order again as the price doesn't warrant it. Sorry!
5. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We are sorry to hear that the pillows did not meet your expectations this time. We appreciate you bringing this to our attention, as we are always striving to improve.
Kind regards, Sam at Premier Inn At Home
Excellent service matress delivered 2…
Excellent service matress delivered 2 days after I ordered it despite being told it would take two weeks pleasant surprise. Delivery team were helpful also left it in the required room. Excellent quality mattress and bedding will buy again.
29. heinäkuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're so happy to hear about your pleasant surprise with the quick delivery of your mattress! It's wonderful that our delivery team was helpful and that you're enjoying the excellent quality of your mattress and bedding.
Kind regards, Sam at Premier Inn At Home
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