I am very happy with my order! The pillows are excellent and provide exactly the firm support that was advertised. Sometimes it's hard to tell if a pillow will actually be firm, but these are spot on.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered a replacement mattress delivery took 2 weeks to arrive. The mattress came with a dirty mark on it although it had been packaged well . There were lots of loose threads which hadn't been... Näytä lisää
Yritys on vastannut
Very easy to buy online, we already knew what we wanted. Communication was excellent and delivery and removal of old mattress was punctual. Love the mattress too and consider it to be good value for m... Näytä lisää
Yritys on vastannut
So far, so great! Despite delivery being a little longer than the standard two weeks - which was clearly stated before purchase - I cannot fault the service. The bed was delivered within the time fram... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Silentnight
Yrityksen kirjoittama
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Yhteystiedot
Long Ing Business Park, BB18 6BJ, Barnoldswick, Yhdistynyt kuningaskunta
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4,1
Hyvä
9 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Top class service as usual
Top class service as usual. From booking to delivery every thing went to plan.
The mattress is excellent quality
3. heinäkuuta 2026
To order on the website was easy
To order on the website was easy. The items arrived as stated.
26. kesäkuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Great product at a good price
Great product at a good price, speedy delivery and communication
3. heinäkuuta 2026
Vastaus yritykseltä Silentnight
We are so pleased to hear that you are happy with both the product and the price, and that our delivery and communication met your expectations. Thank you for your feedback Chris.
Kind regards, Louise at Silentnight Brands
Pillows that were described as Firm and are indeed firm not soft!
I am very happy with my order! The pillows are excellent and provide exactly the firm support that was advertised. Sometimes it's hard to tell if a pillow will actually be firm, but these are spot on. Great product and a totally seamless experience.
8. tammikuuta 2026
Vastaus yritykseltä Silentnight
We're so happy to hear you're delighted with your pillow order! It's wonderful to know they provide the firm support you were looking for and that you had such a smooth experience. Thank you for your kind words.
Kind regards, Louise at Silentnight Brands
Excellent experience
Very easy to buy online, we already knew what we wanted. Communication was excellent and delivery and removal of old mattress was punctual. Love the mattress too and consider it to be good value for money
25. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We're delighted to hear that your online buying experience was easy and that our communication was excellent. It's wonderful to know you love your new mattress
Kind regards, Louise at Silentnight Brands
Quality product with great support…
Quality product with great support network - the young gentlemen who delivered our mattress where so helpful
2. heinäkuuta 2026
Vastaus yritykseltä Silentnight
We're so happy to hear you're pleased with the quality of your product and that our delivery team provided such helpful service!
Thanks, Louise at Silentnight Brands
The first topper I purchased off you…
The first topper I purchased off you this year is heavenly the most recent one purchased was for my daughter and she is having better nights sleep now.
2. heinäkuuta 2026
Vastaus yritykseltä Silentnight
It's wonderful to hear that both your toppers have brought such comfort and improved sleep. We're so pleased to know your daughter is also experiencing better nights now!
Kind regards, Sam at Silentnight Brands
Very fast service
Very fast service. Easy to use website.
Bonus that you deliver to the Channel Islands.
2. heinäkuuta 2026
Vastaus yritykseltä Silentnight
We're delighted to hear your feedback Kathleen. We're also thrilled that our delivery to the Channel Islands was a bonus for you!
Kind regards, Sam at Silentnight Brands
Helped me sleep in the heatwave
Helped me sleep in the heatwave, though I used it under my back rather than head. It does get warm after a while, so I used bought a second one and swapped out when needed.
1. heinäkuuta 2026
Vastaus yritykseltä Silentnight
We appreciate your creative use and your feedback Angela.
Kind regards, Sam at Silentnight Brands
Comfortable medium soft mattress
I ordered a replacement mattress delivery took 2 weeks to arrive.
The mattress came with a dirty mark on it although it had been packaged well .
There were lots of loose threads which hadn't been trimmed.
The mattress wasn't cheap by any standards but is comfortable.
I placed a report about the dirty mark and awaiting silent nights response
29. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We appreciate you taking the time to share your feedback regarding your recent mattress delivery. We are truly sorry to hear about the issues. . We are actively reviewing your report and will ensure the CX team get back to you directly asap.
Kind regards, Louise at Silentnight Brands
Very prompt delivery and easy to order
23. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We are so happy to hear that your ordering process was easy and that your delivery was prompt. Thank you for your wonderful feedback Samantha
Kind regards, Louise at Silentnight Brands
Vastaus yritykseltä Silentnight
We appreciate you taking the time to share your feedback. We're happy that you found our company reliable and great quality.
Kind regards, Louise at Silentnight Brands
Mattress not delivered and when I…
Mattress not delivered and when I contacted to check when it would be delivered I was then advised they couldn’t/wouldn’t ship to me in Northern Ireland. Which is still part of the UK……. No solution offered apart from refund
29. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We sincerely apologise for the delivery issue with a rolled mattress and the frustration this caused. We understand your disappointment and are reviewing this further with our courier partners.
Best regards, Sam at Silentnight Brands
Lovely comfortable Silentnight…
Lovely comfortable Silentnight mattress. Friendly delivery men, even offered to place mattress on bed. Very happy.
28. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We're so happy to hear you're very pleased with your new mattress and that the delivery team provided excellent service!
Sam at Silentnight Brands
I still haven’t received my item nearly…
I still haven’t received my item nearly a month after ordering!!
28. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We are truly sorry to hear your order has not arrived. We are looking into this with the couriers for you and our CX team have reached out to you directly to get this resolved asap.
Kind regards, Sam at Silentnight Brands
Sleeping better
Arrived quicker than I thought it would. And it is so good, I've used it every night and can sleep in this hot weather.
28. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We are so pleased to hear that your order arrived quickly and that you are enjoying a good night's sleep in the recent hot weather!
Kind regards, Sam at Silentnight Brands
Vastaus yritykseltä Silentnight
We're happy to hear that your mattress topper is providing you with such comfort! Thank you for sharing Ann.
All the best, Sam at Silentnight Brands
Superb Service
The website is very informative and clear. I had a silentnight diamond natural 1400 pocket mattress from 2015 which has been very good so I bought the current equivalent. This is a great mattress with top grade ingredients. The delivery was excellent, I was well informed and it was completed exactly as ordered, with delivery to room of my choice and removal of old mattress.
28. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We are so pleased to hear that our website was clear for you Neil. It's wonderful to know that your new mattress, an equivalent to your long-standing Silentnight one, is meeting your expectations. Thank you for your kind words and for choosing us again!
Sam at Silentnight Brands
Lovely mattress
Lovely mattress. Super communication all the way through. Very pleased.
20. kesäkuuta 2026
Vastaus yritykseltä Silentnight
We are so pleased to hear you are very happy with your mattress Andrea!
Kind regards, Sam at Silentnight Brands
Vastaus yritykseltä Silentnight
We're pleased to hear that the duvet met your requirements. Thank you for your feedback!
Kind regards, Sam at Silentnight Brands
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