very fast, only issue is. i had another account that was not allowing a region change, which i required as my payment option (gcash) was not showing up. i has a paypal with a uk address so maybe there... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
이 회사가 잘못 되였다고는 하지 못합니다. 제가 나이가 있고, 이 앱이 너무 생소 하기 때문 입니다. 그리고 영문도 많고 번역을 눌러도 가다가 영어로 나오니 내용과 절차가 너무길어서 계속 진향하기도 어렵지만 이해하는데도 힘이드네요 최근 5년사이에 1억이라는 돈을 커드로 구입해서 송금하기도 했는데 최근 지인의 소개로 이걸로 해볼려고 했드니 포기해야 할것... Näytä lisää
Yritys on vastannut
Easy, simple and Fat. I'm a client from Venezuela and to be able to purchase digital codes easily without obstacles due to my location is great, I discovered Playasia in 2020 and have been a loyal cli... Näytä lisää
Yritys on vastannut
It was a great price, and it actually didn’t take too long coming from Asia. Customer service was also very polite and helpful as well as accurate. I would definitely buy games from them again.
Yritys on vastannut
Yrityksen tiedot
- Videopelikauppa
- ja myös
- Askarteluliike
- Lastentarvikekauppa
- Lelukauppa
- Musiikkiliike
- Pelikauppa
- Pelipalveluntarjoaja
- Tietokonetarvikekauppa
Tietoja yrityksestä Playasia
Yrityksen kirjoittama
Playasia was established in 2002 and is the world-renowned leading independent retailer of video games, toys, soundtracks, and more!
As one of the leading retailers in Asia, Playasia offers global worldwide shipping that accommodates many delivery options to suit the customer's wants and needs. The company also provides various payment methods for customers to choose from and enjoy a great shopping experience.
Our mission is clear: unite gamers across the globe… we're here to provide you with all the products you love. Thanks to the outstanding customer experience, Playasia is THE place if you’re looking for a large variety of genuine products and global fulfillment!
Yhteystiedot
3,6
Keskitasoinen
25 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 89 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
An excellent experience
The Japanese PSN codes I received were redeemed without any issue whatsoever.
I HIGHLY recommend Play Asia for anyone looking to get Digital Shop codes for other regions like Japan and Malaysia, and Hong Kong amongst others.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear CrimsonDragoon,
Thank you so much for your amazing review and recommendation! We're delighted to hear that your Japanese PSN codes redeemed without any issues.
Your kind words and support mean a lot to us. We truly appreciate your recommendation and look forward to helping you with your future digital code purchases. Happy gaming!
Scammers
I have been using their website for many years but sadly I will never use them anymore. I have spent around $20,000 and sometimes I get incorrect codes. But they never appreciate how much I have spent on their website. I provide the proof they need that the code is incorrect but they always ask me to go above and beyond to prove it to them. In the past week they have scammed me out of $150. Do not buy from them.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Mohammed Al-Halwachi,
Thank you for taking the time to share your feedback.
We are deeply sorry for the inconvenience and frustration this situation has caused you. We truly understand your disappointment, especially as a long-time customer, and we sincerely regret that your recent experience has not met your expectations.
Please be assured that your reported digital code issue has already been escalated to our Digital Team for a thorough investigation.
Rest assured that your case has not been forgotten. We are actively following up on the investigation, and as soon as we receive an update from our Digital Team, we will contact you immediately via email.
We sincerely appreciate your patience and understanding while we work to resolve this matter. Thank you for giving us the opportunity to investigate your case.
Damaged item after 3 months delay + terrible customer service
I ordered the Cosmic Princess Kaguya Official Guide Book for Rp 740.260. The package took nearly 3 months to arrive. When it finally came, the book had visible dents and creases on the spine.
I provided unboxing video + multiple photos as proof. Instead of a proper solution, Playasia repeatedly lowballed me with $3 → $10 → $15 store credit. They kept delaying with “we’re escalating” messages but never gave a fair resolution.
When I asked for full refund without return, they refused and wanted me to pay return shipping myself.
Very poor experience. Bad packaging, extremely slow shipping, and unhelpful customer service. I will never buy from Playasia again.
Order #64578813
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear idk anything,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the disappointment this has caused.
We have carefully reviewed your case and the evidence you provided. Based on our assessment, the issue with the item is considered a minor corner dent that occurred during transit.
As stated in our Return & Refund Policy (Section B (https://www.play-asia.com/en/info/helprefund), damage caused during shipping is not covered under our warranty and is therefore not eligible for a return or refund.
As a gesture of goodwill, we offered a compensation of USD 15, which is approximately half of the product's purchase price.
As we understand that you have declined this resolution, the remaining option we can offer is for you to return the item to us for a refund of the product cost. However, since the reported issue is considered minor shipping damage, the return shipping costs would need to be covered by your end.
We are truly sorry that this resolution did not meet your expectations. While we understand your frustration, we hope you can appreciate that we must handle all claims in accordance with our policies while also trying to provide a goodwill solution whenever possible.
Thank you for your understanding, and please accept our sincere apologies for the inconvenience caused.
Used the site in two separate occasions…
Used the site in two separate occasions to purchase friends gift cards, worked both time
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear RG,
Thank you for sharing your experience with us.
We're pleased to hear that both of your gift card purchases went smoothly and worked exactly as expected.
We appreciate you choosing Playasia for your friends' gifts, and we hope to be part of your future purchases as well.
Kind regards,
Playasia Team
Vastaus yritykseltä Playasia
Dear Kadanae,
Thank you for taking the time to leave us a review!
We're glad to hear you had a positive experience with Playasia. Your support means a lot to our team, and we truly appreciate you choosing to shop with us.
We look forward to serving you again in the future!
Best Regards,
Playasia Team
Söldner X vor Jahren vorbestellt KOMMT NICHT AN
Söldner X vor Jahren vorbestellt. Sollte im Mai 2026 nun endlich kommen. Wurde angeblich wegen falschem Postcode wieder zückgeschickt. Die zweite Bestellung ist nun seit dem 01.06. unterwegs. Tut sich rein gar nichts. Bin sowas von sauer auf Play Asia. Das ware meine letzte Bestellung bei diesem Shop. Nie wieder. Man wird auch nur vertöstet. Das Paket soll aus China kommen obwohl nun da steht Holland. Soll da mal einer durchsteigen. Wie gesagt NIE WIEDER. Und geholfen wird auch keinem.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Frank
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment this experience has caused.
After reviewing your order, we confirmed that the original shipment was returned to us after the carrier encountered an issue related to the postal code during the delivery process. Upon confirmation of the return, a replacement was arranged which was dispatched on June 1 to minimize any further delay.
We understand how concerning it was to see little movement in the tracking updates and how the routing information may have caused additional confusion. While international shipments may transit through different countries depending on the logistics network used by the carrier, we recognize that the lack of visible progress made this a frustrating experience.
According to the latest tracking information, we confirmed that the replacement shipment was successfully delivered on July 7, 2026.
We regret that this order did not meet the standard of service we strive to provide. Please accept our sincere apologies for the inconvenience and the uncertainty you experienced throughout the process.
Kind regards,
Playasia Support Team
excellent service, fast and secure.
As always, excellent service, fast and secure.
A very fast and secure purchase. I bought it for GTA VI, and as always, I trust Playasia. Excellent service, great prices, and I hope never change. I'll definitely keep buying here.
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Semyazza,
Thank you for coming back and shopping with us again!
We’re really glad to hear everything went smoothly with your purchase and that you continue to feel confident buying from us. Seeing customers trust us for big upcoming releases like GTA VI honestly means a lot.
Really appreciate the kind words about our prices and service as well. We’ll do our best to keep providing the experience that keeps you coming back.
Enjoy your purchase, and thanks again for the support!
Best Regards,
Playasia Team
Excellent customer service
Excellent customer service! The support team (Jeff and Ian) was incredibly helpful, polite, and patient while helping me solve a tricky shipping address issue regarding local routing and character limits. They made the process seamless. Very satisfied with the support!
27. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Rafael,
Thank you for taking the time to leave such a nice review!
Shipping address issues, especially with routing details and character limits, can definitely be tricky to sort out, so we’re really glad Jeff and Ian were able to help make everything go smoothly for you. It’s great to hear they were helpful, patient, and able to guide you through the process without added stress.
We’ll be sure to pass your kind words along to them. Feedback like this genuinely means a lot to the team.
Thanks again for your support and for choosing to shop with us.
Best Regards,
Playasia Team
SCAM
SCAM - beware!
Their website didn’t say the product I paid for was out of stock. They couldn’t even tell me when the product will be back in stock.
Now they are ignoring my refund request emails.
7. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Tom,
We are sorry to hear about this experience.
We’d really like to check what happened here, but unfortunately we’re unable to locate the order based on the review information alone. If you could reply with your order number here on Trustpilot, or send it to us through email, we’ll be able to review the order, check the refund request status, and look into the previous support communication properly on our end.
Once we have the details, we’ll coordinate this with the appropriate team for further checking.
Best Regards,
Playasia Team
Excellent store, but the loyalty rewards need improvement
Review
I’ve been shopping at PlayAsia for a long time, and my overall experience has always been excellent. The product selection is outstanding, digital codes are delivered almost instantly, shipping has been reliable, and customer support has been professional whenever I needed assistance. It remains one of the very few stores that I can confidently recommend for importing games and purchasing regional PlayStation Store gift cards.
That said, I would like to mention one area that I believe still deserves improvement: the loyalty rewards program.
I’ve brought this up in previous reviews because I genuinely hope to see the program become more rewarding for loyal customers. Unfortunately, I haven’t noticed any meaningful changes so far.
For example, my recent purchase of a US$50 PlayStation Store gift card cost approximately ¥8,290, but the loyalty reward I received was only about ¥38. While I appreciate that a rewards system exists, the current return is simply too small to make a meaningful difference for customers who shop here regularly.
If increasing the standard reward rate is difficult due to business or profit considerations, I completely understand. In that case, perhaps PlayAsia could consider introducing a loyalty appreciation program instead.
For example, customers who maintain a certain membership level or spend above a certain amount each year could receive a one-time annual bonus of Coins or reward points. Many companies, including my mobile carrier in Japan, successfully use similar long-term loyalty programs to thank their regular customers without significantly increasing their day-to-day reward costs.
I truly enjoy shopping at PlayAsia and will continue to do so because the service is trustworthy and the selection is excellent. My intention is not to complain, but to offer constructive feedback that I hope will help make an already great store even better.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Kei,
Thank you for the thoughtful review and for supporting us for such a long time.
We’re really glad to hear that your overall experience with us has remained positive over the years, especially regarding our game selection, digital delivery speed, shipping reliability, and customer support. Hearing that you still confidently recommend us for imports and regional PSN cards truly means a lot to our team.
We also appreciate you taking the time to explain your thoughts about the loyalty rewards program in such a constructive way. The example you shared regarding the ¥8,290 purchase and the amount of Coins received afterward helps us better understand your perspective, and we completely understand why the current rewards may feel limited for customers who shop with us regularly.
Your feedback and suggestions regarding a long-term loyalty appreciation system have already been forwarded to the appropriate team for further checking and review internally.
While we’re unable to promise immediate changes, feedback like yours is important and genuinely helps when improvements to existing programs are being discussed internally.
Thank you again for your continued trust, support, and for taking the time to share constructive feedback with us.
Best Regards,
Playasia Team
Terrible but with the good ending.
Terrible, the key provided didn't work despite being labeled as global, support sent an email to me after 48 hours but i read it was 24 hours the waiting time. I got the game from other store and worked, I hope I got my refund.
Edited: I got the refund for the product, too bad it didn't work.
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear ElvisTek,
Sorry to hear this happened. We understand why this was frustrating, especially after purchasing a key listed as Global and then finding out it would not activate properly on your end.
We also understand your concern about the response time. Our support team normally aims to answer within 24 hours, so we apologize if your reply took longer than expected and added to the inconvenience.
We’d like to check the issue and refund status further, but we’re currently unable to identify the order from the review alone. Please send us your order number here in reply or contact us by email with the details of the purchase so we can investigate this properly with the relevant team.
We appreciate you taking the time to leave feedback and hope to hear back from you soon.
Best Regards,
Playasia Team
Genial
Genial, muy buenos precios y muy rápida la entrega de los códigos de las tarjetas de regalo.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Oscar,
Thank you for the kind words!
Really glad to hear you had a smooth experience and that the gift card codes arrived quickly. We always try to keep our prices competitive while making delivery as fast as possible, so it’s great to know it worked well for you.
Hope to see you again on your next purchase.
Best Regards,
Playasia Team
Greaaat site
Greaaat site. Was able to get a US Nintendo gift card for use in the US with a non-US card easy.
Code was instantaneous and worked perfectly.
Thanks!
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Joobin,
Thank you for taking the time to leave us a review!
We’re glad everything went smoothly for you and that purchasing a US Nintendo Gift Card with a non-US card was quick and hassle-free. It’s also great to hear the code was delivered instantly and activated without any issues.
Really appreciate the support, and we hope you enjoy your purchase. Thanks again for choosing us!
Best Regards,
Playasia Team
quick and simple
quick and simple, great way to play japan exclusive :)
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Nico,
Thank you so much for your kind review!
We’re really glad to hear the process was quick and simple for you, and even happier that you were able to enjoy a Japan-exclusive game without any hassle.
We truly appreciate your support and hope you continue enjoying your purchase. Looking forward to serving you again soon!
Best Regards,
Playasia Team
Deceptive game descriptions.
Deceptive game descriptions.
Games are region/language locked while the title of the game clearly says otherwise
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Customer,
We’re sorry to hear about your experience and apologize for the frustration caused.
We understand your concern regarding region or language restrictions, especially if the product title gave a different impression before purchase. That’s definitely not the experience we want our customers to have.
We’ve already sent you an email so we can better understand which specific game or code you are referring to and properly review the issue on our side. If there is any incorrect information or problem with the listing, we want to look into it carefully and help resolve it for you.
We look forward to your response and appreciate the opportunity to sort this out with you directly.
Best Regards,
Playasia Team
Súper rápidos en el código y todo…
Súper rápidos en el código y todo perfecto
19. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hello Daniel!
Thanks for the great feedback. We’re happy to hear everything went smoothly and that you received your code quickly without any issues. We know how important fast delivery is, especially when you’re excited to jump straight into your game, so it’s great to know we delivered the experience you expected.
Enjoy, and thanks again for choosing Playasia!
Best Regards,
Playasia Team
I’ve been using Playasia for many years…
I’ve been using Playasia for many years now for import gaming,and it has always been a quick and good experience
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hey Michael!
Thank you for sticking with Playasia through the years. It’s always great to hear from longtime customers who continue to enjoy shopping with us for import gaming titles and collectibles.
We’re really glad that your experiences have remained smooth and fast over time. We truly appreciate your continued trust and support, and we hope to keep being part of your gaming journey for many more years to come!
Best Regards,
Playasia Team
Vastaus yritykseltä Playasia
Hey there Tee!
Thank you for your kind feedback. We’re glad to hear you had a good experience with us. Your support means a lot, and we truly appreciate you taking the time to leave a review.
We look forward to serving you again in the future!
Best Regards,
Playasia Team
Excellent service.
Excellent service. Whenever I needed them, they were extremely kind and responded quickly. Great service and excellent prices.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hi Rudy,
We really appreciate you taking the time to share this.
It means a lot to hear that you had a smooth experience with our service and that our team was able to assist you quickly whenever you needed help.
We also truly appreciate your kind words about our pricing and service overall. Feedback like this really encourages the team to keep doing their best.
Thank you again for your support; we look forward to serving you again in the future.
Best Regards,
Playasia Team
never cook again
this was my first order and will be my last....
ordered a game on 29-05-2026 ( game has been out a few year)
''Estimated shipping date: On or before 13-Jun-2026'' but now it has been changed to ''''Estimated shipping date: On or before 19-Jun-2026''
zero communication... why my order has been delayed and why it takes so long to ship...
really frustrated, no matter what i choose ( wait for my order to ship or cancel order) both options involves in me waiting....
this is in unacceptable... i hope i get a compensation orsomething...
my day is ruined and my disappointment is immeasurable
edit: they finally responded to my support ticket...no apologies or anything from them nor compensation..... they could not give me a estimated time when it will be shipped....i cancelled the order..... i hope when i receive refund the exchange rate is the same... otherwise... i will lose money ....
i guess i will import the game myself from japan.
- not a happy customer
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Customer,
We’re really sorry for the frustration and disappointment this has caused you.
We understand how upsetting it is when the estimated shipping date changes and when there isn’t enough clarity during the waiting period.
We’ve already sent you an email with a full explanation regarding what happened with your order, including the delay and cancellation process. Still, we want to acknowledge here as well that we understand why this felt frustrating on your end, and we’re genuinely sorry for the inconvenience this caused.
Your order has now been cancelled, and your refund has already been forwarded to our accounting team for processing.
We appreciate you taking the time to share your feedback, even though the experience wasn’t a positive one. It helps us see where we need to improve, especially in terms of updates and clearer communication during supplier delays.
We’re sorry again that we couldn’t meet your expectations on this occasion.
Best Regards,
Playasia Team
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