very fast, only issue is. i had another account that was not allowing a region change, which i required as my payment option (gcash) was not showing up. i has a paypal with a uk address so maybe there... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Been using PlayAsia for nearly 2 years now and never had a problem. PSN codes receive instantly within minutes or seconds.
이 회사가 잘못 되였다고는 하지 못합니다. 제가 나이가 있고, 이 앱이 너무 생소 하기 때문 입니다. 그리고 영문도 많고 번역을 눌러도 가다가 영어로 나오니 내용과 절차가 너무길어서 계속 진향하기도 어렵지만 이해하는데도 힘이드네요 최근 5년사이에 1억이라는 돈을 커드로 구입해서 송금하기도 했는데 최근 지인의 소개로 이걸로 해볼려고 했드니 포기해야 할것... Näytä lisää
Yritys on vastannut
Easy, simple and Fat. I'm a client from Venezuela and to be able to purchase digital codes easily without obstacles due to my location is great, I discovered Playasia in 2020 and have been a loyal cli... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Videopelikauppa
- ja myös
- Askarteluliike
- Lastentarvikekauppa
- Lelukauppa
- Musiikkiliike
- Pelikauppa
- Pelipalveluntarjoaja
- Tietokonetarvikekauppa
Tietoja yrityksestä Playasia
Yrityksen kirjoittama
Playasia was established in 2002 and is the world-renowned leading independent retailer of video games, toys, soundtracks, and more!
As one of the leading retailers in Asia, Playasia offers global worldwide shipping that accommodates many delivery options to suit the customer's wants and needs. The company also provides various payment methods for customers to choose from and enjoy a great shopping experience.
Our mission is clear: unite gamers across the globe… we're here to provide you with all the products you love. Thanks to the outstanding customer experience, Playasia is THE place if you’re looking for a large variety of genuine products and global fulfillment!
Yhteystiedot
3,5
Keskitasoinen
25 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 89 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service.
Excellent service. Whenever I needed them, they were extremely kind and responded quickly. Great service and excellent prices.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hi Rudy,
We really appreciate you taking the time to share this.
It means a lot to hear that you had a smooth experience with our service and that our team was able to assist you quickly whenever you needed help.
We also truly appreciate your kind words about our pricing and service overall. Feedback like this really encourages the team to keep doing their best.
Thank you again for your support; we look forward to serving you again in the future.
Best Regards,
Playasia Team
never cook again
this was my first order and will be my last....
ordered a game on 29-05-2026 ( game has been out a few year)
''Estimated shipping date: On or before 13-Jun-2026'' but now it has been changed to ''''Estimated shipping date: On or before 19-Jun-2026''
zero communication... why my order has been delayed and why it takes so long to ship...
really frustrated, no matter what i choose ( wait for my order to ship or cancel order) both options involves in me waiting....
this is in unacceptable... i hope i get a compensation orsomething...
my day is ruined and my disappointment is immeasurable
edit: they finally responded to my support ticket...no apologies or anything from them nor compensation..... they could not give me a estimated time when it will be shipped....i cancelled the order..... i hope when i receive refund the exchange rate is the same... otherwise... i will lose money ....
i guess i will import the game myself from japan.
- not a happy customer
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Customer,
We’re really sorry for the frustration and disappointment this has caused you.
We understand how upsetting it is when the estimated shipping date changes and when there isn’t enough clarity during the waiting period.
We’ve already sent you an email with a full explanation regarding what happened with your order, including the delay and cancellation process. Still, we want to acknowledge here as well that we understand why this felt frustrating on your end, and we’re genuinely sorry for the inconvenience this caused.
Your order has now been cancelled, and your refund has already been forwarded to our accounting team for processing.
We appreciate you taking the time to share your feedback, even though the experience wasn’t a positive one. It helps us see where we need to improve, especially in terms of updates and clearer communication during supplier delays.
We’re sorry again that we couldn’t meet your expectations on this occasion.
Best Regards,
Playasia Team
Poor customer service in the event of misdelivery
Play Asia employs sub-par delivery companies to fulfill their orders. In my case, they used “Gofo,” a last mile delivery service, and the driver made the bone-headed mistake of delivering it to my neighbor’s driveway, where it was inevitably stolen. Gofo has a reputation for doing stupid things like this, as well as improperly handling (throwing and kicking) packages.
I took pictures, opened a ticket, got in contact with Play Asia (and Gofo) customer service, and for the first week was told by both parties that the delivery was successful. Realizing I was talking to bots, I requested a human, and finally Play Asia began to understand the situation. They asked that I file a police report and send them a copy. I did. Then Play Asia asked that I obtain proof of mis-delivery from Gofo. I convinced Gofo to investigate my case again, which they did, and Gofo granted me proof of mis-delivery, which I gave to Play Asia. This should have been case closed. But Play Asia promptly forgot the situation, and believed my “local courier” (USPS) was responsible for the mistake, and said they appreciated that I had contacted them to help resolve the matter.
I had to reiterate the situation (something I already had to do several times to this point), to get back on track and, after having to again request a human CS representative, they assured me they had escalated the matter to their service carrier, who they alleged were investigating the matter. A week passes, no word, I write, and they assure me it is still being investigated (never mind that I already have proof from Gofo themselves that I am the wronged party). Another week, another email, more assurance. A final week, and I decided to look into Play Asia. They have a history of this behavior. Stalling, hoping you will give up and continue to use their storefront, despite knowing full well they will not reimburse you if they make a mistake.
I initiated a chargeback. Consequently, despite having done nothing wrong in this situation, they have quietly banned my account. I can sign in, but cannot make purchases. Not that I would, anyway, when each delivery is a crapshoot.
All of this over a $35 game. That’s how little you matter to them as a customer.
I recommend buying off of eBay, even if it means paying a little more—you are likely saving on shipping, time, and have the benefit of not dealing with third-world delivery drivers who cannot discern a porch from a driveway.
One last thing I would like to point out: if you use PayPal as a payment method, you have a 3-month window (from the day of purchase) to be refunded, and 6 months for credit cards. In the event that something goes wrong, Play Asia will try and stall you out of this period. Keep that in mind each time you make a purchase there.
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hi Elna,
We’re really sorry to hear about the experience and the frustration this situation has caused.
We understand how disappointing and stressful it must have been to deal with a delivery that didn’t arrive properly, especially after going through multiple steps like reporting the issue, providing photos and documents, and coordinating with both the courier and support. We can also see how exhausting it must have felt having to repeat the situation several times just to get clarity.
We want to sincerely acknowledge your concerns about how the case was handled and the delays in reaching a resolution. We understand why this felt drawn out and frustrating, and we’re truly sorry for the inconvenience this has caused.
At this stage, the case is already being handled by our Dispute Resolution Team, and the chargeback process is currently ongoing with the payment provider. Updates will be shared directly via PayPal as soon as there are developments.
Alternatively, if you prefer, you may consider closing the dispute so we can proceed with the refund directly from our end. This would allow us to process it faster and ensure it is resolved without waiting for the chargeback process to complete.
We appreciate the time and effort taken to follow this through, and we’re sorry again that the experience did not meet expectations.
Best Regards,
Playasia Team
It was a very good experience because…
It was a very good experience because it was so easy and so fast
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hi there Dylan!
Thanks for the review — happy to hear the whole process felt fast and straightforward for you. We know convenience matters a lot, so it’s good to know everything went smoothly on your end.
Appreciate you choosing us, and we hope to see you again next time.
Best Regards,
Playasia Team
not a scam they are legit and they give…
not a scam they are legit and they give really good rpice compared to steam
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hello Christian,
Thanks for leaving a review; we really appreciate it. It’s great to hear you had a positive experience and found our pricing better.
We’ll keep working on making sure our service stays reliable and fairly priced for everyone. Thanks again for your support, and we hope to see you again soon.
Best Regards,
Playasia Team
Great!
Works great! Digital services are instantly fulfilled. I've used them multiple times now!
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hi PRINIɅ,
Really appreciate you taking the time to leave a review. It’s great to hear that everything worked well for you and that our digital services have been delivered instantly as expected.
Thank you as well for coming back multiple times; we truly value your support. If you ever need anything, we’re here to help.
Best Regards,
Playasia Team
I was incredibly anxious that it…
I was incredibly anxious that it wouldn't work, but it actually did. If you are on the edge about getting this, trust me it works.
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hi there Landyn!
Thank you for sharing your experience — we really appreciate it. We’re glad to hear everything worked out for you in the end and helped ease your initial worries.
If you ever need any assistance in the future, feel free to reach out to our support team anytime.
Best Regards,
Playasia Team
Do not buy from them
Do not buy from them, I bought a Roblox from them, I never received my code, they kept asking for more money, eventually I requested a refund, they said it has been processed and I will receive it in 2 business days. It is over a week now, I am still waiting, SCAM!
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Charles,
Thanks for your review; we’re sorry for the frustration this situation has caused.
We’ve checked your case and can confirm that the refund was already processed back to your PayPal account. Since the original payment was made using Bitcoin, the refunded amount was affected by exchange rate fluctuations and conversion fees at the time of processing, which is why there may be a difference compared to what you initially expected.
We understand this can be disappointing, especially when you’re simply expecting a straightforward refund, and we’re sorry for any confusion this may have caused along the way.
From our side, everything has already been completed and the refund has been successfully issued. We appreciate you giving us the chance to clarify this and for your patience while the process was completed.
If there’s anything else you’d like us to check, our support team is here to help.
Best Regards,
Playasia Team
I've used PA a few times with no…
I've used PA a few times with no problems but this time it has been awful. They asked for verification for my credit card and I submitted the only credit card I had. But they are saying it's not the correct one 🤣🤣🤣.
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hi Yoji,
Thank you for taking the time to share your feedback, and we’re sorry for the frustration and inconvenience this has caused.
We’ve checked your case on our end, and the verification step was not accepted because the last four digits associated with the order did not match the last four digits shown on the documents provided. For security reasons, we need to ensure that the card used during checkout matches the one submitted for verification, and the details must align clearly before we can proceed.
We apologize for the inconvenience this verification requirement may have caused. This is a standard security measure we follow to protect both the cardholder and the transaction, especially for digital purchases where additional fraud prevention checks are required.
We understand this can be inconvenient, and we truly appreciate your cooperation throughout the process. If you’re able to provide a matching verification image, our team will be happy to re-check it and continue assisting you with your order.
Best Regards,
Playasia Team
Unprofessional service, dead keys, and manipulated on-site reviews. Avoid for digital codes!
I bought a Minecraft Xbox key from Play-Asia (Order #65723759), expecting a reliable checkout process from a major storefront. Instead, I was instantly delivered a key that Microsoft's servers flagged as "Already Redeemed." The server timestamp proved the code was dead before it ever reached my hands.
When I reached out to customer support immediately, the experience became a bureaucratic nightmare. I was subjected to a cold, rigid interrogation process, forced to hand over an excessive amount of sensitive, full-screen desktop screenshots (complete with Windows taskbar, system clocks, personal order history, and subscription details) just to prove I wasn't lying. Even after complying fully and providing airtight, un-fakeable evidence from Microsoft’s live server log, my case was passed off to a "digital team" with zero resolution timeline, leaving me empty-handed while they hold onto my funds.
To make matters worse, immediately after my purchase, the price of the key dropped on their store pool. More appallingly, I attempted to leave a genuine 1-star product review on Play-Asia's own website to warn others about this batch of codes, and their system actively manipulated the display to ensure the game still showed a perfect 5-star rating.
Play-Asia's customer service operates on a defensive "guilty until proven innocent" model, passing the entire burden of their faulty supply chain onto the paying customer. Their higher-rated competitors on open marketplaces resolve digital code disputes instantly, whereas Play-Asia stalls honest buyers. I will never purchase a digital code from this store again.
7. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Salik,
Thank you for bringing this matter to our attention.
After reviewing your case in detail, we were able to confirm that there was an issue with the Minecraft code you received. We understand how frustrating it must have been to receive a code that could not be redeemed, especially after providing the information requested during the investigation.
As part of our verification process, our team needed to gather sufficient details to determine whether the issue originated from the code itself or from another factor. We appreciate your cooperation throughout this process and recognize that waiting for the outcome was far from ideal.
Following our investigation, we confirmed the fault with the code and have already contacted you via email to offer a full refund. We apologize for the inconvenience and disappointment this situation has caused.
While issues of this nature are uncommon, we take them seriously and have shared the findings with the appropriate team for further review. We kindly ask that you refer to our latest email regarding the refund offer, and we remain available should you have any additional questions.
Best Regards,
Playasia Team
Vastaus yritykseltä Playasia
Dear ÇJ,
Thank you for taking the time to leave your feedback.
We’ve checked this case on our end, and we understand your concern regarding the “region free but not” issue you experienced with the code.
At this point, we’ve requested the initial screenshots from your redemption attempt. Please know that we need these details in order to properly verify what happened during activation and ensure we’re reviewing the correct behavior of the code.
Once the screenshots are provided, we’ll be able to continue the investigation with our team and proceed with a more accurate assessment of the case.
We appreciate your cooperation while we look into this further for you. We apologize for the inconvenience this has caused.
Best Regards,
Playasia Team
Vastaus yritykseltä Playasia
Hi Gergely,
Thank you so much for your feedback!
We’re delighted to hear that you found our prices competitive and our service reliable. It’s wonderful to know that the process felt cheap, fast, and simple for you.
We look forward to serving you again in the future.
Best Regards,
Playasia Team
Da bomb init
Delivery service was prompt. Refund was swift and was informed why my order was cancelled. Have purchased from them repeatedly now and will definitely recommend.
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hi Richie,
Thank you so much for sharing your feedback with us.
We’re delighted to hear that you were satisfied with the prompt delivery service and the swift refund process. We’re also glad that the explanation provided regarding your order cancellation was clear and helpful. Knowing that you’ve chosen to purchase from us repeatedly and would recommend us truly means a lot—it’s the highest compliment we could receive.
Your continued trust and support motivate us to keep improving and delivering the best possible experience for our customers. We look forward to serving you again in the future.
Best Regards,
Playasia Team
Parasını ödediğim ürünler, gönderilmiyor.
Siparişi verdim. Ödememi yaptım. Ama ürünümü göndermiyorlar. Ayrıca ödemeyi yapmamışım gibi, sürekli siparişin için ödeme bekliyoruz mesajı alıyorum. Şikayetimi yazdığım halde cevap alamadım. Ürünlerim elime ulaşıncaya kadar 1 yıldız.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hi Customer,
Thank you for reaching out and sharing your concerns.
First, we want to reassure you that we have successfully received your payment on our end. We sincerely apologize for the confusion caused by the repeated messages indicating that payment was still pending. This issue arose due to a small balance discrepancy caused by currency conversion differences, which can occasionally happen. Please rest assured that this has now been fully resolved.
Regarding the status of your order, we have already sent you an email with detailed information about the items and their shipping progress.
We truly regret the frustration this situation has caused and appreciate your patience as we work to make things right.
If you have any further questions or need additional clarification, please don’t hesitate to let us know—we’re here to help.
Best Regards,
Playasia Team
日本語訳が良い!!
日本語訳がしっかりしていて、商品の説明も親切で分かりやすかったです。
また機会があればよろしくお願いします。
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Kira,
Thank you so much for your kind words!
We’re delighted to hear that the Japanese translation met your expectations and that the product description felt clear and easy to understand.
We truly appreciate your support and are thrilled to know you’d be happy to do business with us again in the future. We look forward to the opportunity to serve you again whenever the need arises.
Best Regards,
Playasia Team
Cancel my order twice. Keep delaying the refund.
The worst place to buy anything. Cancel my order twice. I asked for a refund but they keep on saying that they're gonna do it but it takes time. It's been 3 months since they f-ing promised to refund me. I warn you all if you see this, DO NOT BUY anything from this site.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Dear Customer,
We’re very sorry to hear about the difficulties you’ve experienced with your order and refund. We completely understand how frustrating it must be to have your order cancelled twice and then to wait this long for a refund.
Regarding this matter, we want to let you know that we’ve already sent you an email with more details about the situation and the steps we’re taking to resolve it.
Your feedback is extremely valuable to us, and we’re reviewing our processes to make sure issues like this don’t happen again.
Thank you for bringing this to our attention, and we appreciate your patience while we work to make things right.
Best Regards,
Playasia Team
Excelente página
Gracias a esta página sería he podido comprar juegos desde la tienda de Nintendo dado a que no aceptan Paypal de otros países, entonces por eso les estoy comprando eshop de Nintendo para agregar fondos a mi cuenta. Muchas gracias!
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hi Diana,
Thank you so much for your kind words!
We’re really glad to hear that our service made it possible for you to purchase Nintendo games and add funds to your account, especially with the PayPal limitations in your region. It’s great to know we could help bridge that gap for you.
We truly appreciate your support and trust in us — thank you again for choosing us!
Best Regards,
Playasia Team
I made a purchase and it was fast
I made a purchase and it was fast, easy and they delivered quite quickly, i will keep using playasia in the future for some purchases but for now i would recommend playasia for asian purchases to my aquaintances.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hey jcaleb,
Really appreciate you taking the time to share this.
Glad to hear your purchase was fast, easy, and delivered quickly — that’s exactly the kind of experience we aim for. It also means a lot that you’d recommend us to your friends and consider using us again in the future.
Thanks again for the support, and we’ll be here whenever you need us.
Best Regards,
Playasia Team
Cannot use a gift card code
Cannot use a code. Can I refund?
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hi Sahatsawat,
Sorry to hear you’re having trouble with the code — we know how frustrating that can be.
We’ve already replied to your email with a bit more detail, but just to recap here as well: the Nintendo eShop card you bought is region-locked, which means it can only be redeemed on a New Zealand Nintendo account. If the account region doesn’t match, the code won’t work.
We also asked for a few screenshots in our email so we can take a closer look at what’s happening on your end and help you properly.
If it still doesn’t work after checking the account region, just reply to our email with the details we requested and we’ll jump on it right away and coordinate with the team to investigate the issue.
Best Regards,
Playasia Team
2 PSN Fund Purchases
Two very clean orders, ordered a grand total of 20K ¥ in PS Store funds, first in 5k as a test order, then 15k, both were delivered via email in a matter of minutes and both worked first try, the submitted pictures were very clear and easily readable. High recommendation for this purpose, for sure. Of course, keep in mind the High Markup on these items: The 15k ¥ Card was 17€ above the actual amount of € the ¥ amount was worth, however, i have been unable to find any seller who
1. Was as simple as PlayAsia
2. Had markups that were fundamentally different from those found on PlayAsia.
Thus, even though the extra cost bites heavily into my already tight budget, as this appears to be the norm, i recommend PlayAsia nevertheless.
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Playasia
Hi there,
Thanks a lot for taking the time to leave such a detailed review; we really appreciate it.
Glad to hear both of your PSN fund orders went through smoothly and that the codes were delivered quickly without any issues. It’s also great that everything worked on the first try and that the process felt straightforward on your end.
We also hear you on the pricing concern. We understand it can feel like a big jump, especially when you’re buying larger amounts. The difference you noticed comes down to sourcing and regional pricing variations, which can fluctuate quite a bit. We do our best to keep things as fair and stable as possible.
Really appreciate the honest feedback and the recommendation despite that. It means a lot.
Best Regards,
Playasia Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.