PDPAOLA Arvostelua 

Cheap items, do not last longer than 6 months. 3 years warranty is false as does not cover issues within that time so what’s the point in that! Will not buy anything else from them and will not recommend them again either. Don’t imagine they will last very long with cheap products and poor service especially towards loyal returning customers!

Max was really helpful and took care o everything. It was my mistake. Thanks!

Ho ordinato un paio di orecchini con l'avventurina e l'anello corrispondente facendo un bel completo. Le minuscole pietre che erano attaccate agli orecchini quasi subito si sono staccate e non so nemmeno con che cosa erano attaccate. Non ho potuto fare il reso perché era scaduto il tempo. Oggi si è staccata anche la pietra dell'anello, premetto che non l'ho portato tanto perché mi stava grande quindi ancora peggio degli orecchini. Visto quanto costano credevo fossero di qualità come i gioielli di Breil p.e. per fare un paragone con una dita che fa i gioielli in acciaio come loro. Bel design ma qualità pessima.

Ich habe von meinem Mann 185€ Ohrringe zu Weihnachten geschenkt bekommen. Die waren für besondere Anlässe. Nach dem ersten Mal tragen waren meine Ohrlöcher komplett schwarz. Ich dachte vielleicht ist es nur beim ersten Mal. Jetzt beim zweiten Mal sind meine Ohrlöcher wieder komplett schwarz angelaufen. Ich bezweifle das es gute Qualität ist.. sogar 20€ Ohrringe die „vergoldet“ sind tun das nicht.

I put items worth £259 into a basket, the transaction was not confirmed and authorised and the money came off my account. Immediately I contacted the company to ask to cancel. After many emails and website messages I got a reponse from Karina who confirmed that the value is being refunded and that the warehouse will not send the items. The very next day I received the items when I am going online to return, bearing in mind that I had not opened, on the website it’s says that all the items are non-returnable. How desperate was this company to make money.Usually I would need to confirm money moving from my account in this case it did not happen. I want to send the unopened package back. How do I do this? Be careful with this company!

J'ai échangé avec Max à propos de la garantie d'un bijou. Max a été très aimable et a répondu favorablement à ma demande.

Ho acquistato spesso dalla mia gioielleria di fiducia…inizialmente un buon prodotto!! Qualsiasi problema io avessi mi è stato sempre risolto tramite lo store…considerando che per quello che costano i prodotti non dovrebbero essere incollati o scolorire nel tempo… la mia gioielleria sempre disponibile mi ha spiegato che da qualche mese è impossibile mettersi in contatto sia con l’azienda che con il nuovo rappresentante…ad oggi è un mese che ho mandato un mio anello in assistenza, con la garanzia di ricevere un buono acquisto da consumare sul sito ufficiale…ma ad oggi non ho ricevuto nulla. Pessimo servizio soprattutto per tutti i soldi spesi

Ho acquistato un orecchino in store a Bari, dopo nemmeno qualche mese mi è saltata una pietra e sono tornata in negozio in quanto avevo la garanzia. Sono 2 mesi che aspetto la mail da parte di PDPAOLA per un buono acquisto, perché il mio gioiello è fuori produzione. Le ragazze dello store sono state gentilissime a darmi queste info… attendiamo ancora! Sicuramente non acquisterò più questi gioielli! La garanzia dovrebbe essere uno dei punti forti di un’azienda, invece questa è una grandissima pecca!

It was all very professional. Very nice experience from ordering to talking to the client service.

Ook ik heb twee ringen besteld hier, maar bij beide ringen viel de steen eruit binnen een paar maanden. Ik heb er niets bijzonders mee gedaan, stapte uit de auto, liep en vervolgens lag de steen in stukken op de grond.

Vervolgens mail ik hen erover, word ik gevraagd een foto op te sturen, en ontvang ik direct een afwijzing, omdat het op basis van mijn ingestuurde foto geen manufacturing defect is, maar de uitkomst van de analyse is dat IK onvoorzichtig ben geweest. Wat een maximaal armoedig zooitje dit bedrijf. Heel treurig. Ik kan niets meer met de ring, steen in stukken.

Ik vraag geen geld terug, maar het zou leuk zijn als ik vaker dan een handjevol keren de ring kan dragen die bepaald niet gratis was, en dan op z’n minst op een eerlijke manier een oplossing aangeboden krijg voor deze slechte kwaliteit, maar in plaats daarvan wordt mij verteld dat ik damage heb veroorzaakt.

Kennelijk valt lopen onder damage veroorzaken, dus als je iets koopt van dit merk, mag je het niet dragen.

Ik zie meer van deze zeer negatieve reviews, het blijkt een bekend fenomeen bij dit bedrijf. En dan volgt er een respons van hen onder ieders negatief bericht met een blabla verhaal. Ik wacht met spanning.

I have had a very disappointing experience with PDPAOLA.

A little over a month ago I bought a bracelet with charm that suddenly broke at the clasp, without me doing anything unusual with it. I have always worn the bracelet carefully, so to me this feels like a quality issue. Especially since after the bracelet was broken I did some research and learned that more people that purchased a similar piece experienced the same complaint. That is why I filed a warranty claim. However, they rejected my claim based on the assumption of "improper use." Because I disagree with their decision, I contacted their customer service, but that was also very disappointing. It was mainly automated, and when I finally spoke to someone, I only received a standard response stating that the decision was "final" and could not be reviewed (twice). Before I could respond, I was again transferred to a virtual assistant. I understand that PDPAOLA cannot (re)evaluate every complaint, but they can at least try to give the feeling they carefully consider the complaint rather than give me the same standard answer 3 times. Especially since it turnes out more people have the same complaint so this does seem to be a quality issue. All together, this really contributed to a bad customer experience and is not in line with what I expected from them.

What makes it even worse is that I bought the bracelet as a reference to the recent birth of my baby, so it has an emotional value to me. Now I can no longer wear the charm either.

I've always liked their jewelry and have several pieces of it so I had expected much better quality in this case as well and also much better service. But this has completely changed my opinion and I will never buy an item again.

Buongiorno, ho acquistato da un concessionario della mia città di Bari un gioiello PD Paola a distanza di mesi la collana si è rotta. Mi sono affacciata di nuovo al negozio da cui l’avevo comprata ma la commessa mi ha riferito a suo malgrado che non avrebbe potuto aggiustarmela, sostituirmela, perché l’azienda è diventata diretta PD Paola concessionari non era più il loro problema per me sembrava tutt’alquanto assurdo visto il prezzo esorbitante che ho speso per l’articolo in questo caso mi chiedo a chi si fa riferimento o si chiede rimborso dell’articolo. Avevo una buona idea dell’azienda ma dopo quello che è successo dubito che acquisterò altro. Spero che qualcuno si muove perlomeno o si interessi pure a noi clienti che compriamo dai negozi in zona.

I had a small issue with the delivery location through UPS and Karina was extremely responsive to help solve the issue within a day. Super happy with my order!

Well, I must say that I very much love this brand.
My first order was made last year, a lovely little necklace with lots of colorful stones " La Palette Necklace". Since then, I also bought the charm necklace and lots of charms to attach to it. I can't get enough of them :).
Anyway, recently I discovered that for this particular necklace, one of the small stones was missing ... and I remebered that PDPAOLA offers 3 years warranty. I did not know if it would make sense to write them about this, but in the end I did, and their feedback was beyond my expectations. Their team is very prompt in answering and solving client's issues (or whatsoever), and I must say Karina was very helpful and sweet through the whole process.
Thank you again Karina, and thank you all PDPAOLA team. 🌸🍭

You make a great job and absolutely wonderful jewelry.

❤️🧡💛

Muy descontento con la joyería de este lugar. Anillo de plata que deja de brillar en tres meses, nunca puesto para hacer deporte ni para la ducha.
Cuando envías las fotos para la garantía, te la deniegan por el desgaste normal del tiempo (la compré el
7 de enero de 2026). No volveré a comprar nada de PDDEPAOLA.
Saludos.

Received defective earrings twice. Replacement also faulty. Company refused refund and ignored ECC mediation. Very disappointing customer service.

No volveré. Tuve un problema con una pulsera que me habían regalado y al no tener tiquet se desentendieron.NO VOLVERÉ

Ho riscontrato un problema con la procedura di reso. Bianca, del servizio clienti, è stata efficiente, rapida e risolutiva. Grazie

Tenía una duda sobre un producto y recibí una respuesta de Karina al día siguiente. Fue muy amable. Al final resultó ser una confusión por mi parte y pude hacer el pedido sin problemas.

Mi hanno aiutato con un anello rotto e sono stati veramente rapidi e cordiali, si è risolto tutto nel giro di poco tempo. Bianca, la ragazza che mi ha seguito, è stata molto gentile e disponibile. Esperienza ottima