Pa In general are awful at getting any work done inside the property. Even in an emergency having to wait weeks for someone to come out to just look before any work even starts. If you want to make an... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I would like to say a huge thank you to Linda for all her help and support. She was extremely helpful, patient and understanding throughout our conversation. She took the time to listen carefully... Näytä lisää
Yritys on vastannut
I stayed at Kings Mill Hospital PA housing for 2 years. It's been an amazing experience. Both Sharon and Val ( the accomodation officers) were a pleasure to deal with- there wasn't any problem to whic... Näytä lisää
Yritys on vastannut
general updates: * Maintenance seems to have picked up. There’s still some rubbish around, but things have improved. I still don’t quite understand what the high service charge pays for… still... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We manage over 23,000 homes across the Midlands, London and the South East offering a range of solutions
Yhteystiedot
3 Bede Island, LE2 7EA, Leicester, Yhdistynyt kuningaskunta
- 0300 123 2221
- complaints@pahousing.co.uk
- www.pahousing.co.uk
3,6
Keskitasoinen
647 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 72 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Respectful
The contractors were respectful and were clean in their work making sure carpets etc were covered.
Although had some issue with leaks along the way they have came out to repair straight away
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good morning Joleen,
It makes me very happy to read that you were treated respectfully while work and repairs were being completed in your home and that the team were quick to respond to any issues. That's a great thing to hear. Thank you very much for taking the time to let us know, it's very much appreciated.
Kind regards,
PA Housing Communications Team
I am so happy with my new bathroom…
I am so happy with my new bathroom which I had installed recently the materials and finish is of a very high standard and all the contractors where great and so friendly,I am very grateful to everyone at PA housing for organising everything, I am so pleased overall,
20. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good morning,
That's fab news, I'm glad you're happy with your new bathroom and the quality of both the materials and the service you receive during the work! Thank you very much for your lovely feedback, it's much appreciated.
Kind regards,
PA Housing Communications Team
Very happy with the service and staff
Very happy with the service and staff
Helped me through a difficult time
Very good staff
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good morning Javed,
Thank you so much for your kind words about the service you've received from my colleagues at PA. I'm glad to know they were there to provide support to you through this challenging moment in your life. I hope that you're finding things a little bit easier now, but if ever you need any more help, you know where to find us. Thanks again, Javed!
Kind regards,
PA Housing Communications Team
The workmen and women were respectful…
The workmen and women were respectful and efficient. Only on one day did they arrive late. They kept to schedule and kept me informed along the way.
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good afternoon Alexander,
Thank you for sharing your experience of having work completed in your home. It's a shame about that one day, but I'm glad that everything was otherwise on schedule and that you were kept in the loop throughout. The team is hugely grateful for your positive comments, so thanks again.
Kind regards,
PA Housing Communications Teams
New bathroom
We recently had our bathroom fully renovated and we’re so pleased with the results. The quality of the work is excellent, everything was finished to a high standard, and the attention to detail really shows. The whole process was smooth and professional from start to finish.
18. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good afternoon Monika,
It's lovely to hear that your bathroom renovation went so well and that you were pleased with both the quality of the work and the professionalism of everyone involved. Your feedback is much appreciated so thank you very much for sharing it with us.
Kind regards,
PA Housing Communications Team
Re help with my pip form
Kym Hobson helped me with my PIP form application to up my award as my circumstances had changed. I found her very helpful and she went above and beyond to make sure i was successful Thanku so much for your help Kym.
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good morning Louisa,
Thank you for leaving this fab feedback for Kym, I'm sure she'll massively appreciate it. I'm very pleased to hear that she was able to help you to be successful with your PIP claim. I hope the extra award can put your mind at ease. Thanks again, Louisa!
Kind regards,
PA Housing Communications Team
Ayse Cingit
I was lucky enough to have a lady called Ayse Cingit dealing with my anti social behaviour case (neighbour problems).
What a professional!
Cannot thank her enough. Compared to the previous person I had dealing with it the difference is night and day.
Right from the start I could tell she took the case very seriously and had understanding. Simply brilliant.
Request this lady to deal with your case. If you're genuine she'll help you to the correct conclusion.
8. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good afternoon Chris,
Thank you! That's very encouraging to read, and I'm sure Ayse would be very proud to see such glowing feedback, so I'll make sure this gets back to her. I'm sorry you've experienced antisocial behaviour and that you weren't happy with the way your case was dealt with at first. However, I'm pleased that things are looking up with the support Ayse has provided. Your comments are much appreciated, so thanks once again.
Kind regards,
PA Housing Communications Team
Kristie brooker from tenancy team at Walton on Thames
Kristie brooker from tenancy team was an absolute god send and l am very grateful. Nothing was too much for her. Also she was very professional in her approach to my matter. She is a great asset to your team thankyou.
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good morning,
Thank you for your lovely message, your feedback is appreciated massively. I'm very pleased to hear that Kristie showed such professionalism with your query. I'll make sure that your review gets back to her and share this with the business. Thanks again!
Kind regards,
PA Housing Communications Team
Unprofessional
I’ve had multiple concerning experiences with PA Housing that I feel need to be highlighted. Recently, my next-door neighbor had fencing work done, and the contractors entered my garden from the neighbours garden into my garden without any prior notice or permission. Two men contractors were in my garden and I saw them from my kitchen(which overlooks my garden) at this point I didn’t know who they were and I went into a panic it was extremely distressed this had a significant impact on my health and anxiety. I am a single woman on her own and I felt very unsafe . I wasn’t informed beforehand, and it left me feeling shocked and worried. This isn’t the first time either; a few years ago, scaffolding was put up in front of my house without any warning!
I had made a complaint to Pa housing about this in the past which also impacted my anxiety and well-being because the scaffolding wasn’t supposed to be put on my home it was for the neighbours so when men came randomly and start putting up scaffolding I got very distressed
Overall, I find this level of unprofessionalism unacceptable. Residents should always be informed before any work is done on or near their property. I hope that PA Housing takes this feedback seriously and makes improvements in their communication going forward.
I have put this complaint to Pa housing few days ago but had no responses so I’m leaving the complaint on trust pilot so they are aware.
21. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good morning Zulu,
I'm sorry to hear that this situation where operatives have cut through your garden has now happened on multiple occasions and that it has made you feel unsafe and anxious. I've been in contact with our Repairs and Operations Manager, who have assured me that they will take this into consideration for future repairs near you. I hope this makes you feel more at ease.
Kind regards,
PA Housing Communications Team
Gurprit You are a Star
Gurprit You are a Star
Gurprit | Customer Services Co-ordinator
You are a star , while there are some colleagues of yours in PA housing association who I am speechless about their conducts. Is a shame that I had to make complaints about them. BUT Gurprit continue to be professional and exactly like your promises in your job interview. May God be with you at all times. Amen
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good morning Mohammad,
Thank you so much for your feedback, I'm sure Gurprit will be pleased to read your kind words for the professionalism he showed. I'm sorry things haven't always gone to plan but with more experiences like Gurprit's customer service, I hope you can continue to think of us as a housing provider you can rely on.
Kind regards,
PA Housing Communications Team
Aisha Karim was absolutely amazing and…
Aisha Karim was absolutely amazing and very quick at responding she is very hard worker kind & professional thankyou 😊
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good morning AJ,
That's lovely to hear! Thank you for your kind words to Aisha, I'm glad she was able to provide you with quick and professional service. I'll make sure to post your review somewhere she can see it -- I'm sure she'll be delighted to read your feedback.
Kind regards,
PA Housing Communications Team
Sugey has nice work with pa team and…
Sugey has nice work with pa team and with tanaat people she always listened what problems I hv she do tell pa as well I thank sugey she great 👍
4. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good morning Fatima,
That's fab to hear, thank you so much for your positive feedback and your shout out to Sugey, I bet she'll appreciate it very much. It's great that you feel listened to, and I hope that this has gone some way towards getting any problems you've had solved. Thanks again, Fatima!
Kind regards,
PA Housing Communications Team
Deeply Disappointed and Mistrustful
Deeply Disappointed and Mistrustful
Absolutely disappointed with this company. Rent charges are unclear, with unreasonable increases and no response to repeated enquiries. The complete lack of transparency is genuinely worrying.
If I had the choice, I would avoid dealing with them altogether — sadly, it's too late for that now.
31. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good afternoon Ric,
I'm sorry to hear that you're disappointed with us an organisation, particularly around your rent charges. We always strive to be transparent with you around what you're paying for and providing value for money so I'm personally disappointed that you feel this is not the case. Please call us on 0300 123 2221 and ask to speak to our Income Team for more clarity on this.
If you still feel like you're not getting satisfactory answers or transparency, you can submit an official complaint to us at the address below:
www.pahousing.co.uk/contact-us/making-a-complaint/
Kind regards,
PA Housing Communications Team
PA's behaviour lost us the sale of our late father's flat
My father passed away last year and we are now trying to sell his shared ownership flat. We were warned that it would be slow due to PA Housing's terrible communications.
A buyer was found and has now pulled out as they have had such issues getting answers from PA and do not want to do business with them. We are left with a flat that we continue to have to pay bills and service charges on, while dealing with the grief of losing a family member. The estate agent has said they are struggling to sell any PA Housing shared ownership flats due to the terrible reputation of PA.
30. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good morning,
I'm sorry to hear about your father passing, I wish you and your family all the best in this time. I also apologise that the sale has fallen through due to the issues experienced by the potential buyer. The situation you now find yourself in, still paying bills, is a regretful one and I hope there's some way we can help.
If you haven't done so already, I'd recommend submitting an official complaint to us at the address below so we can investigate what has gone wrong.
www.pahousing.co.uk/contact-us/making-a-complaint/
Kind regards,
PA Housing Communications Team
Excellent progress with kitchen works…
Excellent progress with kitchen works from Pilon work was done very well, and on time
I am very happy
29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good afternoon Qaiser,
Thank you very much for your feedback about how your kitchen is coming along. I'm really pleased PiLON have been doing a good job for you and appreciate your good review. I'll make sure to pass on your feedback to the team at PA. Thanks again, Qaiser!
Kind regards,
PA Housing Communications Team
P.A. Asra
P.A. Housing / Asra,
12 no-shows since April just to replace a kitchen sink. No updates. No accountability. Just silence.
Do you even care about your tenants? Because right now, you’re acting like you don’t.
You are a complete failure of a housing association. Useless. Unreliable. A total joke.
24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Our block here on 86 Cottimore Lane…
Our block here on 86 Cottimore Lane suffered a communal area ceiling collapse due to faulty ballcock on the main water tank located above. Despite being warned well in advance that there was a major issue with it. This happened well over three months ago. We have elderly and young children in the block which makes it quite an urgent repair you would have thought. Yet today I have once again had to negotiate this hazard to get to my front door. The service is absolutely disgraceful no sense on urgency to repair or thought for the impact on residents. I would add photos here but unfortunately am not able to. If anybody has a choice I would advise not taking a residency or leasehold with this particular HA. They claim they are not for profit, if this is the case then where is the money going too, as it is not being reinvested into the properties.
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good afternoon Paul,
I'm sorry to hear about the situation at Cottimore Lane where the ceiling has collapsed and you've perceived a lack of urgency on our part to resolve this issue. We must do better and are always striving to improve our repairs service so I appreciate you challenging us on this. I've contacted our Director of Responsive Repairs to make him aware of the situation and hope that a resolution can be reached for you and all the residents as soon as possible,
Kind regards,
PA Housing Communications Team
Very happy with my new bathroom
Very happy with my new bathroom , had a leak under the sink but somebody came out and fixed it straight the way , the workers was very nice and friendly absolutely in love with my new bathroom
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good morning Alicia,
Thank you very much for your feedback on your new bathroom - it's great to hear that you're so happy with how it turned out and the service from our contractors as they carried out the work. I'm also glad the leak was resolved so quickly. Thanks again for taking the time to let us know.
Kind regards,
PA Housing Communications Team
Very trustworthy
Very trustworthy, kind and patient man. Efficient and helpful
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good morning Latisha,
Thank you so much for your kind words about the service you received - as a team, we're very grateful for your feedback. I'm very pleased my colleague was able to help and support you so well. Have a great day!
Kind regards,
PA Housing Communications Team
Avoid PA Housing at all costs
After extensive discussions with various professionals from Surrey Council and Elmbridge, I've learned that many share my sentiments regarding the challenges presented by PA housing.
As a tenant living in a second-floor flat, I am faced with significant difficulties, especially as I have an autistic child who currently sleeps in the living room due to safety concerns. He is at a high risk of attempting to climb the balcony, which has been a constant source of anxiety for our family. Despite providing medical grounds for our urgent need to relocate, PA Housing has been unresponsive to our situation for the past five months.
I feel compelled to take this matter to the Housing Ombudsman as I believe our safety and well-being should be the priority, rather than PA's financial considerations.
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä PA Housing
Good afternoon Meghan,
I'm very sorry to hear your concerns about your son's safety in your home due to how it's set up with the balcony and that you've felt we've been unresponsive to them. I've been in conversation with our Head of Home Moves today, and he has let me know that your situation has been discussed and reviewed extensively, but unfortunately, the team haven't reached your desired outcome.
However, he has also informed me that we'll be sending a Handyman over to you to improve the security around your balcony and make it safer for your son. I hope this makes you feel more at ease in your home.
Kind regards,
PA Housing Communications Team
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