Jigsaw Homes Group Arvostelua 

Why do Jigsaw respond with the same lame response "give us more information "they have all the information they need but still do nothing. Since I made a complaint about my anti social nieghbour I have been subjected to constant harassment by them, right now they are outside my living room window looking through the net curtains and making abusive remarks towards me. No point contacting Jigsaw homes is there!

I spoke to Katie and Yvonne who were really helpful and considerate when dealing with my situation. I found them really friendly and they gave me all the imformation I needed

This housing office is an absolute joke!! I have my mother and father in one of their homes and all
They do it treat them both like rubbish constantly disregarding them my dad had a stroke in 2013 they hang up the phone on him as they thinks he’s drunk all stroke related speech issues the poor man had a 5%survival chance he hasn’t fought for his life to be treated like shit!! My mother has dementia both very vunrable adults now the electric has gone off my dad has called as an emergency and they have 24 hours to respond what kind of housing office does that?? I’ve been on the phone today to make sure that somone goes out within 4 hours this office Ashtonos an absolute disgrace I will be putting ina formal complaint

I am 81 years old - the proerty I lived in was being sold by the owner and potetially I was homeless - Registered wth the local council who advised me I would be housed in emergency housing yes its scary. More scary being the oldest one sat in their offices with a ticket numbered for your turn to speak with receiption and give name address etc.

So started my hunt to find a property.- online housing associations - They are not all equal.viewed one place if I was in a tent I would not have accepted

Luckily I went onto Right Move who advertise assisted living for many sources.

Applied to Jigsaw homes = - YES I found a place went to view gave all the paperwork needed etc now waiting to sign the contract

Firstly recommendation to the site Manager Shelly Townsend for her professionalism and understanding and care. Responce to e mail or telephone call if info needed. Then to their call centres, what wonderful staff, not once felt I was a nuisance the stress of being homeless was dreadful but their kindness and reassutance was greatly appreciated - So a huge thanks to all of them including the staff who assisted with info they needed

I regret being a tenant of this housing provider. Repairs have not been completed to a satisfactory standard, and concerns are often dismissed rather than properly addressed. The workmanship on repairs has been poor, leaving areas looking unfinished and requiring repeated follow-ups. Communication has been frustrating, and I do not feel that tenant concerns are taken seriously. I would not recommend this landlord based on my experience.

My experience has been great with jigsaw homes.Answered all the questions I needed answered.All the staff are really friendly.They have helped so much with everything.

I've been a Tennant of newcherter now jigsaw since 2002 I live on the 1st floor of a block of flats, and used to go to work on my mtb, I left the bike locked up downstairs with no complaints, now im retired and not allowed to keep things in the communal area incase someone trips, you have more chance tripping over a pair of shoes and I myself could trip carrying the bike up and down the communal stairs OH and they say its a fire hazard ah, jigsaws rules are pathetic and should get a grip on Tennants not paying their rent if I could get a flat swop with another landlord I'd leave tomorrow

Ive been a tennant of jigsaw and I imagine you would be frustrated also without a job, it is the rent payers who pay your wages

Due to antisocial behaviour, jigsaw approved a management move, the process was long and a little frustrating because if delays due to works needing to be done on the new flat, but throughout the whole process our housing officer michelle swanson has been an absolute rock, chasing updates and keeping us informed along the way, her transparency took a lot of the difficulty out of it, shes been in our corner the whole time advocating for us, going above and beyond her standard duty to ensure that we were taken care of as the voids team got the flat ready for us. Even though we were waiting a very long time (hence 4 stars) Michelle has been an absolute angel, making the process as painless as possible. We are incredibly thankful for having her as our housing officer, anyone who works with her are lucky indeed.

Not disability confident in the slightest. They do t want proper job done. Managers are protected and things not investigated. Note to files given and you are told that this is not disciplinary. But i can be used against you. They dont like questions or you wanting to learn.they want you to do as your told and dont care for the quality of people jobs or lifestyle. Of there tenants or employees. Once your in a jigsaw home if you complain alot your talked about in the office. Dont work for them. Dont matter how much your change. they make you the issue. They will still find away to protect the hierarchy and lie.

I tried to do all i could and still even with facts they dont want to no.

Rules for one and rules for another. People cant where shorts cause of chemicals but teams who use worst stuff can.

There professional boundaries training is a farce as they say u cant live where you work. But people do. But then u have to move area but some havent. Luke they just make there own rules up. And come together before they try to manipulate situation and just do without question.

They mislead. Dont work for them. They have buildings that havent ben fire safe for over a year. With over 3 floors. And would rather harass tenants that solve the issue of providing bo storage. Yeat they put families in these buildings. And bo what will come. They dont solve there problems. They create more problems and doors.

When they create these issue and ongoing issues. With send formalities around in circles. But thwn its your fault when you get frustrated with all the tenants coming at you cause noone is dealing with the issues. Just passing the book.

They argued for a week over a grid that went to nowhere and who should clean it .

Great so far with jigsaw homes, Kiri was so helpful on the phone and Michelle Swanson has dealt with all my questions, met me at the house for viewing and signed me up for my tenancy, she went through everything and was so helpful thank you Michelle :)

I recently moved from temporary accommodation to my own tenancy all the staff at jigsaw have been amazing in helping me with it all,and supportive through the whole process with help around the property itself,to advice and and guidance and any relevant applications in helping me move in to my new home😁

Firstly Katie was superb with me in all ways.She knew i was not computer savy and did everything for me.The girls at the hub when i phoned where polite and helpfull.I am made up with my little flat and have not been this happy for 28yrs.it will be a while before i sort out and get everything in place as i want it but thats moving home.Anyway i now feel secure in the fact that if i do my duty rent wise etc i can live my life out here. Thanks to Katie and all the staff at Jigsaw homes.Thomas

Dismal incompetent and lazy ; we were advised a smoke alarm was going off in flat - we were not there at the time . Took time off to go inspect and lo and behold it was a 2024 expiry so Jigsaw fault. Not allowed to disconnect it despite ear piercing alarm and was told not on no less than four occasions it was not an emergency. A bunch of jokers masquerading as a housing company.

I’ve had a really positive experience with Jigsaw Homes.

From my first contact with Kiri through to ongoing support from Jamie, everything has been handled in such a supportive and thoughtful way. Jamie in particular has been amazing - really responsive, efficient, and always keeping me updated, which made a big difference.

This has been quite a stressful time for me, and having someone who is understanding, approachable, and genuinely willing to help has meant a lot. It made the whole process feel much more manageable.

I’m really grateful for the support and care shown throughout.

Katie is our new housing officer and when I have approached her she’s dealt with any issues promptly and efficiently.
She’s always quick to answer any questions I have and makes the process a whole lot easier for tenants.

Thank you Katie for all your help :)

Absolutely terrible council when ask to speak to a manager there always on holiday supposed to ring tenements back in 72 hours that rarely ever happen where I live in a jigsaw home myself and half the neighbours have there front &backdoors leaking in water to the extent whee I had to get me floors there a disgrace of a company am now getting a lawyer to look in to this.

I don't live in Manchester- jigsaws homes used to be based in Chorley Lancashire. Since they moved we in chorley area don't exist ! I have taken them to court twice in the past 5 years for disrepair ! They just don't learn the error- of - their - ways. They have too much stock and must be RITCH because the rent is going up yet again. They are really good at taking you're rent . However, they don't do anything for it. They do basic remedial repairs. Some of the workers have potty mouths and are lazy ....

I would like to say a big thank you to Jemma Davey and Debbie (Scheme Coordinator at Orchard Court Carlton) You both have been fantastic from letting me know that the apartment was available for me to view to helping me secure the apartment. I am so happy with the apartment and moving in once the carpets have been fitted and furniture has been delivered the beginning of March. I am really happy to be moving in. Jemma your phone calls and emails with information 1st class service. Thank you to Debbie at Orchard Court Carlton for all the information and for making signing the paperwork a breeze 100% service. I can’t wait to move in.

This should be zero
I have been reporting noise nuisance from my neighbor for seven years with nothing ever being resolved the noise is in the bedroom and goes on till 3am in the morning the other week I banged back and they had the nerve to report it I got a letter from a jigsaw neighbourhood safety officer who arranged a meeting at my address for Thursday 12/02/26 between 10.30 am and 11.30 am I waited till 11.45 but nobody attended my address I have again received a letter today 17/02/26 to say that they had tried to contact me via the phone I have not received any calls from anyone from jigsaw I went to cavendish 249 today to speak to someone about the situation and was told that my phone had kept going to voice mail so I asked the person who was taking some details to ring my phone it connected right away and displayed jigsaw homes on the screen
I provided a list of times and dates of further noise and also photo evidence to prove that my neighbor has a pet in the bedroom as my bedroom smells like a pet shop I have previously contacted my MP who contacted jigsaw on my behalf
I am now on medication for high blood pressure due to the issue this situation can not continue to happen and should have been resolved a long time ago
this proves jigsaw homes are not capable of this seriously even when my health is being affected

Martin

My housing officer Michelle Swanson was absolutely lovely! I can't appreciate enough how much she has helped me, she great from when she offered me the property and viewed and sorted all my paperwork for me. She went above and beyond.