Portico Property Arvostelua 1 163

As a landlord Portico are the worst. Every month deductions are made from rental payments with any explanation or prior agreement. Statements are indecipherable. Trying to navigate Portico's opaque processes is like dealing with a deceptive bunch of criminal thieves. They are dishonest and the absolute worst of the worst. I pay 11.5% for management + Premier Service (???) and receive nothing. Reserve funds are held for years with no interest paid?? Total scammers

Paul has been exceptional from start to finish. Sometimes you meet someone who is genuinely kind, sincere, and refreshingly human in a way that is all too rare and Paul is exactly that.

He has struck the perfect balance between professionalism and approachability, always checking in, accommodating short-notice visits so I could measure up, and consistently going above and beyond. His support throughout the process has meant a great deal.

Buying our home through Paul has been an emotional journey, and he has handled it with real care and heart. I couldn’t have asked for a better person to guide us through it.

From my first contact with Claire and the team at Portico Property, I have been impressed by their knowledge of the current market and extensive experience in valuating and marketing my flat. I want to convey special thanks to Claire as well as Caroline and Paul at Portico sales dept, for their constant efforts throughout the process of selling my property. Communication was excellent, as one of the team was always available via email or phone, when needed. All the staff are friendly and showed personal interest. I felt able to trust that they would do their very best for me, even when we encountered some unexpected difficulties. I would highly recommend Portico property, as my confidence in their professional services was rewarded with the satisfactory sale of my property.

Portico, Askew Rd office were great. They kept me informed by email and phone. At all times, during the sales process, I felt supported. Their advice was important. Their calmness, bred of great experience, made what is an inherently a stressful time that much more bearable.

Matt was fantastic, would highly recommend

Huge thanks to Portico Property and Laura Gomes for a highly efficient and personal service as we navigated the difficult task of finding and renting an apartment from Australia. Laura's professionalism, commitment and courtesy throughout the process was most impressive and ensured a very smooth and excellent result for us.
We highly recommend her and Portico Properties.

I had an excellent experience working with Cullen & Portico. From the very beginning, Cullen was incredibly quick and proactive. After taking my details, she immediately shared a video of the flat, which made the whole process much easier and more transparent. She provided all the information I needed, answered every question clearly, and made me feel completely confident and safe in moving forward with an offer.

Throughout the process, she explained each step in a simple and structured way, which made everything smooth and stress-free. She definitely has “get the job done” mentality, and I appreciate that a lot, thank you for making this such a positive and seamless experience.

Matt was incredibly helpful and receptive. Everything was seamless and it was a very smooth experience.

As a landlord I reluctantly pulled out of a letting because I didn't trust the negotiator, who found to be a glib smart @rse.
My suspitions were raise by being told I could skip reading the online contract, which was struggling to download and read, and scroll straight to the signature page.
Whether its a work culture or one rogue employee - but I shall not be using Portico to manage any of my properties in the future.

Sure enough, the commission rates agreed verbally and confirmed by WhatsApp, had been hiked and there was a list of 'optional' extras which I'd said I expected by be included in normal 'management.'

It was a pleasure working with Matt and the team at Portico.
Would highly recommend.

Great service
From initial viewing to move in, Matt made the process so easy. Very professional and friendly. Would highly recommend. Thank you!!

Abbie, Deniz, Jack went over and beyond what I expected. Very impressed with their professionalism and customer service. As well as that, a very friendly team of people and I wish to thank you all for the excellent service and attention you provided us.

Urgent complaints regarding serious black mould ignored for over two years.

Black mould first appeared in our flat in November 2023, initially spreading across the lower area of our kitchen. We took photographs and reported it immediately, yet no action was taken.

Despite this unresolved issue, our rent was later increased. We responded reasonably, agreeing to the increase on the condition that the black mould would be addressed. This never happened -although the rent increase still went ahead.

Fast forward two years to November 2025, and the situation has become severe. The mould has now spread to every room in the flat except one. In the kitchen, the problem is so extreme that the entire ceiling is black with mould.

Since then, I have been persistently emailing with little to no response. Two mould specialists visited in November and were both shocked by the condition of the property. Despite this, nothing has been done. I have also made it clear that I am prepared to involve the Environmental Health / Environmental Hazards Council, yet even this has prompted no action or response.

Communication has been extremely poor. Staff are frequently out of office, phone calls go unanswered, and voicemails are ignored. Attempting to have a productive conversation has been nearly impossible.

If you are considering Portico as your housing agency, think very carefully. Their communication is poor, and their urgency - or lack thereof - when it comes to tenant welfare is even worse.

The only positive experience we’ve had was with Salman, the letting agent who showed us the property. Unfortunately, that has been the sole saving grace in an otherwise unacceptable experience.

1 star is too much.

Dire customer service for landlords. Their utter failure to get reliable tenants, failure to chase rent owning (rent has not been paid on time for five months) and inability to respond to calls or emails is remarkable. You can ring and email and get no response whatsoever. Latest joke is an insistence on filing statutory documents when it suits their income projections while ignoring the property owners requests. Do not touch this company if you wish to maintain any semblance of sanity.

I dealt with Portico last year and have been meaning to write a review for ages. Our landlord dropped Portico so in some ways we got off lightly - but would not go near them now I’m flat-hunting again.
They try to force you to buy their own insurance and push you in to a no deposit scheme very aggressively. The estate agent we dealt with told me that my flatmate had agreed to the no deposit scheme and vice versa - he tried to play us off against each other which was extremely unprofessional. When we made it clear we had never agreed to a no deposit scheme, he told us that was a condition of the offer and the landlord would reconsider our offer. It seemed very unlikely to us that the landlord had made it a requirement (as only Portico benefited) so we asked to speak to someone more senior at Portico. They did manage to sort it out for us but it was such a bad experience and it really did feel like we were being manipulated and scammed every step of the way.

Currently having an awful experience with Portico Battersea Square.

I have rented my current property since May 2021 and notified Portico of my request to process a change of tenant on the 9th of October. The landlord confirmed his agreement to this.

Portico are refusing to progress the change of tenant on the basis that the property does not have a HMO license, putting me in a position where I am unable to exit the tenancy despite the landlord's agreement and the precedent set by previous changeovers, the most recent of which was only last month (September 2025).

The relevant Lambeth licensing requirements have been in place since December 2021, meaning we have been living / renewing our lease on the property for 4 years without a license.

The extremely rude manager has consistently denied any responsibility, despite receiving an update 2 weeks ago saying that “the landlord gave the ok for the Fire Risk Assessment needed for the license application – our licensing team will be in touch with you asap to book one.” I have heard nothing since and the issue is still outstanding - leaving me trapped in my tenancy agreement.

I will be escalating via the council and property ombudsman.

These guys will not stop spamming me with completely irrelevant property listings that I never signed up for. I also block every e-mail and they send them from different accounts.

Fantastic client care from Camden branch - Ieva Sarkovska and Salman Peerally are both fantastic.