Outdoor Revolution Arvostelua 

Hopeless company. No telephone number available and emails ignored. I just have a simple question about one of their products but cannot get in touch with them.

I have had 3 outdoor revolution awnings in 25yrs, this is my second air awning my 1st had a metal pole so wanted one pole less the only reason for this purchase. My previous O/R air awning is still in fantastic condition after 6yrs use. And I lost the end for inflating my awning, contacted them and they sent me 2 new pipes with the ends. Their after sales care is second to non. I won't buy any other make. I highly recommend them. There prices are very competitive. The quality is excellent 👌

All I can say is best in service. The link light system has been great and after a while the in line switch developed a fault. I wrote to Chris in the hopes he could sell me a part to replace. He wrote back within 24 hours saying they had me covered as the had some odd spare parts and was happy to send one to me. With in 24 hours he had it FedEx to me. Big thank you Chris! amazing service and amazing product

These guys are superb and really generous in the way they're happy to find solutions and help. We only had a small matter (a broken clip on a Nature Calls toilet - great bit of kit btw), but Chris and the team went out of their way to find a replacement. Really appreciated it and felt very well looked after.. thanks

Wow what can I say.. Amazing customer service. They was really understanding and sent out a replacement item for me with no issues.
Thank you 😊
Lyndsey

I spoke to Chris in customer service and I cannot express enough how helpful and patient he was. Very knowledgeable about their products and an absolute pleasure to deal with. It’s rare to find someone in customer service who is obviously happy to help.

Recently, after returning from a camping trip, we found the car socket plug on the lead for our Eco Deep Extreme Compressor Cooler 45L had been smashed.

I tried to replace it but the plugs I could get were unusable.

I contacted Outdoor Revolution to see if a spare cable was avialable...it wasn't.

BUT...Customer Services said they might have one somewhere from a returned unit.

A couple of days later I got an email, they'd found one, provide my address & they'd send it...no cost!!

It arrived & is the business! Now if that's not great service I couldn't say what is!!

Really great...we're very grateful!!

I purchased a T2r drive away awning at the end of March 2024 on a recommendation that it was better quality than the other makes in its price range. The awning was supposed to be very robust and came with a lifetime guarantee, what could go wrong!
After three months the storm straps began to disintegrate and fell apart. I noticed a manufacturing fault on a side zip, the zip didn’t fail but snagged when used. The internal mesh screens began to develop holes. In July I purchased the canopy for the awning, come September the poles began to rust. Shortly after this at the end of September the awning developed a 30cm vertical split on one of the corner uprights, I decided to take down the awning, as I did this the roof developed numerous tears as the material was so friable.
Remembering the lifetime guarantee, I contacted Outdoor Revolution by email with photographs. The reply stated that the poles were not rusting but oxidising, the mesh would repair itself and the disintegrating material was caused by over exposure to UV, they would however send me two new straps.
Conclusion, the lifetime guarantee covers every possible clause for no refund.
I can only suggest that you use your Outdoor Revolution gear when there is no sun, wind or rain, then maybe yours will last longer than six months!

We broke the air pump adapter when raising the awning.
I reached out to OR who were absolutely excellent in response.
I cannot recommend more highly
Thank you Customer service team, you are a credit.
Kind Regards Chris

I am a full time wheelchair user and had a big twin axle caravan before, but this campstar 1200 is like a big bungalow, far easier for me, we have it up in about 30 mins and down in about 45, we have had it 2 seasons now in all sorts of good and bad weather. Its been excellent and made our time away easier and more enjoyable.

Bought an Outdoor Revolution Cayman F/G poled drive away awning this summer. Very pleased with it. However damage was sustained to the poles during a storm on Angelesy on the Aug bank hol weekend [fibreglass poles split and bent in 60 mph gusting wind - not expected to be that bad!]. Phoned customer service and they couldn't have been more helpful in sourcing me a replacement set of poles and getting them to me the day following. Dealt with a subsequent query in a very helpful manner. Can't be faulted. Well done to all at customer services. Apologies I can't recall the names of those I spoke to.

I can’t believe the review score is so low for this company. My only thought is that people are quick to leave bad reviews and haven’t taken the time to put how amazing the customer service actually is. SO PLEASE READ BELOW.

I have recently purchased an Outdooor Revolution Movelight 4 from Outdoor World Direct one of their suppliers and watched many videos available about setting up and taking down. However I encounter some set up problems which I could not find the answers to. I called OutRev requested a callback which I got the same day from a chap called Chris. I sent photos of my setup and we went through the whole lot. What I did right what I did wrong and how I could fix them. If you haven’t heard of Rail Stoppers for your Kador Rail go get them…Also tips like using Fab Seal UV protector that keeps your awning waterproof after exposure to the sun. These things I had never heard of and aren’t items that OutRev supply.

I spent an hour on the phone with Chris who was absolutely amazing and had the patience of a saint.

I can’t recommend the awning and customer service enough.

First thing, if you buy a high end product Outdoor Revolution (OR), when you open it up, tear up their 'LIFETIME GUARANTEE' its worth as much as one sheet of IZAL paper! Bought an Eclipse Pro 330 caravan awning on Oct 23 when on special deal from CampingWorld. Didn't get to use it till June when summer returned and was accommodating extra family. Arrived on site , unrolled it, no pump! Had to drive 60 miles there and back to nearest supplier to inflate. On inflating everything went ok, except for one front zipped window, both zips failed, all others ok. Contacted CampingWorld, who couldn't be more helpful. They had to contact (OR) as it was a warranty issue and so the email exchange began. Had to justify to them (OR)
in an email why it took so long for me to use to use my awning for the first time!! From the site, I had to supply pictures of my pitch method ( they only supply 4 hard pitch pegs, other thin pegs bent, although advertising all pitch awning), I pitched in accordance with an external youtube video, as they don'y provide that online, and having been a previous air tent user. Their guide is a 4 page document printed in China with minimal information. They don't even provide guide on max air pump inflation data. I collapsed the awning as in their words, incorrect install could cause damage! I sent pictures to them, and they stated my install was incorrect, and my caravan did not support that product, albeit I had not given them my caravan make/type!!!! I had prior to purchase checked and it did fit my caravan. If OR can justify how a 330cm awning won't fit a 6m top awning rail??? CampingWorld kindly had the awning returned to them at their expense, they inspected and took pictures themselves which they sent to OR. OR accepted it going back to them for inspection. I subsequently received an email from them stating they did not accept is as a warranty issue and returned it to me unrepaired. Strange how 3 other doorways worked except 1 and its my pitching method!!! So, not even an offer to repair the zip, just sent back, as useless as the company. They won't respond to this review as its negative, if you look back on previous, they only respond to positive reviews. This is my personal review, you make of it what you will, but my recommendation is to steer clear of this customer unfriendly firm. Like I said, tear up their lifetime Guarantee, its worth nothing, as they will dodge responsibility. Their firm is sale only, they have no repair facility, unlike better providers who provide a more comprehensive customer support, 3.9 trustpilot rating, says it all.

In response to OR reply
I wasn't aggressive in my replies, I was a dissatisfied cutomer annoyed you had not supplied a complete, fully working item. If your customer support did not identify that, you may have to work on understanding customers needs for a supportive response, not trying OR to defend a defective item. Please identify in your product documentation that states its the customers responsibility to confirm you have supplied a fully working product within 30 days. Are you admitting that your quality control measures are below standard and require the customer to act as an additional QC measure? You have stated a falsehood, as I did supply you with photo evidence, thats how you stated my pitching was incorrect. You advocate the pillars are pumped up till the safety release valve activates, surely that must put undue pressure on the pillars and sleeves and could cause damage to both, even external youtube users advise a max of 4psi to avoid damage, your manual does not give adequate inflation instructions. When you returned the item I was not made aware of any communication between you both, only you were rerturning the item, unrepaired. I do not accept your comment that it was damage caused by me. If you now state you can supply me with local dealers to rectify your product defect, I have no other course but to accept your offer as you will not accept your product is defective and repair/replace it, but why didn't you offer this after you had inspected it, rather than offering it now?

Update 6 Sep 24 - Customer support, nil. Despite their previoulsy published offer to provide help with a repairer to fix their faulty product, and emailing them to accept their offer, nothing heard.

Chris and Chelsea have been fantastic, customer service has been great both very friendly and happy to help resolve our issue. I purchased a tent via there ebay store which had a couple of issues sadly these things happen, however its how there then dealt with and resolved these guys have been great on both counts. Very happy with both the products and service, have already recommended the company to friends looking to start there camping adventures just like us .. Many thanks Simon

Outdoor revolution camp star 700se DO NOT WASTE YOUR MONEY. I have bought a few tents over the last 40 years and this is absolute rubbish. It collapses and leaks.

What made my experience great, a guy called chris from customer service.
I had a leak on a beam of our new tent when I done a trial run, he talked me through all the ways to get it sorted and when none worked he had me a new beam sent out in no time at all, made the experience simple, easy and drama free 👍 on my next camping trip the pump hose broke, and again Chris to the rescue he has one being sent out to me now, 2 issues sorted straight away, 10/10 customer service right there I’d say wouldn’t you.
I had heard some people saying outdoor revolution are hard work with issues but I am definitely not one of those people I have only glowing reviews from both my experiences, and Chris can take all the credit for this as he’s been a true legend saving our camping breaks :Not All Hero’s Wear Capes 👌

So I brought an outdoor revolution tent 3 years ago, we used it once and it worked fine but on this occasion it was sunny and no rain we then packed the tent away nice and neatly and stored it in our spare room in our house which is always at a good temperature no different then a store you would by the tent from, we then went camping last week and had to come home a day early as the tent wasn’t waterproof at all our daughter slept in a puddle and the water was pouring onto us all night, we emailed them about this hoping they would maybe take the tent off us and fix it or at least check it over to make sure they hadn’t sold us a faulty tent and all they had to say was your out of warranty , we clearly know we are out of warranty but unfortunately most people don't use a 12 man tent every week so we wouldn’t of known it wasn’t water proof, I feel like I’ve been robbed of thousands of pounds as we brought every extra the tent had to offer and now we can’t use it and it’s put my children and partner off camping all together, I will never by an outdoor revolution product again and I also feel like the customer service is terrible they should at least offer us the chance of sending them the tent to at least waterproof it for us, STAY AWAY FROM THEIR PRODUCTS it’s a rip off ! After seeing your reply, I can see what your trying to do here, the tent has been used TWICE and don’t worry I don’t want anything from you as I know your not doing anything about it your just trying to cover your self, if you claim there’s uv damage that’s even worse for you because the tents been used once in the sun so it shows your materials you use is poor and also you say that most of your customers water proof there tents and maintain the tents etc your missing the point the tent was used once why the hell would I need to waterproof it after one use I’d understand if I had used it a dozen times look I’m not after anything from you I just want your potential customers to know that everything you have just replied is completely irrelevant as I’ve used the tent twice it hasn’t done what it’s supposed to it’s not waterproof and it’s a crap tent in general ! Again stay away from outdoor revolution !

There’s nothing immature about my email the tent isn’t waterproof and unfortunately we haven’t used the tent often enough to realise this, again this tent in particular isn’t waterproof it has too many rooms to it where the water can hold, I wouldn’t have written this review if I didn’t have good reason, my daughter was completely soaked through so what would you expect , I understand you have to stick to your warranty so what I would say to customers looking to purchase from you, make sure you set the tent up before using and soak it for a good few hours and make sure your confident before using, I have a 1 man, 2 man , 4 man , hammock , and a 12 man tent as I go wild camping often and all of my other tents are completely fine I’ve been wild camping my hole life on Dartmoor as it’s my thing I like doing and I know what I’m talking about, please don’t make me out to be wrong , the tent isn’t waterproof so if you buy a tent from them just make sure to buy a water proofer and water proof it before use as after the warranty runs out they don’t care for there customers and also accuse you of lying as they’ve clearly said I’ve used the tent more then I actually have, I HAVE ONLY USED THE TENT TWICE.

I’ve set my logo picture as a photo of the flooded tent

Excellent Customer Service. We have a Evora 390
Pro Climate Awning purchased 4 years ago. While on holiday in July we had problems with the Bladder causing the awning to deflate. We did try a repair kit but sadly this did not work so our month holiday was a struggle. We spoke to Chris on the phone on our return who was very helpful and he arranged for a new Bladder to be delivered. As we had purchased at the Manchester Caravan Exhibition he said he would supply the new unit FOC. It arrived promptly it was easy to replace the bladder and next week we are away again using our awning. A big thank you to Chris and the team. Forgot to say Biscuits on their way enjoy.

Fantastic products and well worth the Money, we have purchase 2 caravan awnings sportlite air 320 and the 400, i have 2 Pronto 4 windbreaks and the lumi link tube lighting, and can honestly say they are the best i have come across, never had to contact customer services or had any issues with anything.
only gripe i have is the velcro tabs on the air tubes which allow for fixing of the lumi link lighting is way to short and me having sausage fingers i struggle to get them fixed in place.
Outdoor Revolution top quality and highly recommended.

Bought a windbreak from them through decathlon the driver delivered it into my garden when I was at work when I got home the parcel was gone reported it missing a weekly later decided a drivers photo was enough to prove I recieved it told to phone 101. So now iam £70 out of pocket with no windbreak and a camping holiday this weekend thanks a lot