Outdoor Revolution Arvostelua 

Needed a small part for my inflator, sent one out with no cost to me. Excellent service from them from original email I sent.

Luftschlauch an der Schweißnaht undicht nach 3 Jahren! Service gut!

Der Luft-Schlauch ging ebenfalls nach 3 Jahren an der Schweißnaht auf. Urlaub deshalb vorzeitig beendet. Nicht schön mit 2 Kindern im Regen!
Der Hersteller hat mir aber einen kostenlosen Ersatzschlauch zugesendet dafür gibt es 3 Sterne.
Also Service und Kommunikation sind gut!
Der Einbau dauert locker 3 Stunden und macht leider auch keinen Spaß! Bin mal gespannt wie lange es nun wieder hält.
Nach 3 Jahren sollte so was eigentlich nicht passieren.

Update folgt!

Excellent customer service, quick replies and helped me throughout my minor issue. Seems like the only thing better than an Outdoor Revolution tent is their customer service.

Ich habe von diesem Hersteller ein Luftvorzelt für Wohnwagen gekauft. Laut Verkaufsanzeige gibt der Hersteller eine lebenslange Garantie auf den Luftrahmen. Erst wurde das Überdruckventil undicht, laut Hersteller sollte ich das Ventil ausbauen und wieder einbauen, dann sollte der Fehler behoben sein. Das funktionierte aber nicht, da der Ventilsitz eingeklebt ist und dort die Luft ausweicht. Beim letzten Urlaub ist auch noch eine Schweißnaht vom Luftrahmen eingerissen, jetzt ist das Vorzelt nicht mehr zu gebrauchen. Auf Nachfrage nach der Garantie redete sich der Hersteller damit heraus, ich hätte mich registrieren müssen um eine lebenslange Garantie auf den Luftrahmen zu erhalten. Beim Kauf des Vorzeltes wurde ich über eine Registrierung nicht informiert. Jetzt hat das Zelt nur noch Schrottwert, es ist nicht mehr nutzbar. Das Vorzelt habe ich vor 3 Jahren bei Reimo Shop für 1299 Euro gekauft. Der Shop hat für die Garantie keine Verantwortung.

We have a Movilite T3 Air awning and we had problems putting it up. Having spoken to Chris in customer services he offered to test it and did so and it turned out to be user error (us) he then sent me a short video with some tips on how best to blow the awning up. His patience and kindness was above and beyond our expectations. Thank you

I am using the single induction cooker in my small camper van. It is absolutely perfect for the job!

Bought the outdoor revolution rock and roll.king size self inflating mattress which I have to day is one of the most comfortable nights sleep I have had whilst out camping doing my night fishing. I recently mis placed the end stopper for the mattress and counted blue Diamond for a replacement, quick to reply and prompt dispatch, overall a great service thank you

We have a number of products from here and they are superb quality. The pop up wind breaks are amazing and withstand severe winds, they don’t even move if erected properly. There Customer Service is exemplary. I highly recommend the Company and products.

We love our OR driveway awning, but one small rubber pole fastener broke on its first use (due to my mistake). More than a year later, I have contacted them to try to order a replacement piece, plus some spares as they proved a bit delicate. I said I knew it was out of warranty, and said I was asking for info to order and pay for spares, but after a bit of back-and-forth trying to communicate what the broken piece actually was, they FedExed several replacements to me, free of charge! Probably not a big expense on their end, but that kind of customer service is sorely lacking elsewhere these days and goes a long way to make me return to them in the future and sing their praises from the rooftops!

Absolutely terrible experience, bought an item via the Mountain Warehouse site but when the item was wrong item delivered then got told they had to email Outdoor Revolution as it came from them they didnt have a telephone number.
Outdoor Revolution not interested at all in resolving this, has been going on for 2 weeks now.

My Movilite T2 driveaway air awning - which I purchased in 2019 - started deflating slowly when blown up. It would become soft after 24 hours and require re-inflating. I contacted the firm and they were very helpful. They send me a new bladder. Bearing in mind I reside in France - the bladder was sent and it arrived at the stated day/time - which I thought was exceptional. Very good service and will not hesitate to contact them again if I have any other problem.

We’ve had our Airdale 9 about four years now. And although we’ve always got on ok we did find we were having problems getting the shape of it right
Being a man I didn’t really want to ask anyone but eventually I did reach out to the uk help team. They were absolutely superb - sent diagrams of peg orders and a comprehensive list of dos and dont’s. As I type this I’m sitting in our correctly shaped non flappy tent. The quality of the tent itself is fantastic but the after sales Four years after purchase is first class.
Definitely recommend!

Had an unexpected issue with a pole so wrote to Outdoor revolution and explained what had happened. Have to say I received exemplary customer service support, very understanding and very helpful, cant fault them, excellent product and superb aftersales.

I have one of their air tents and I had a problem with the connection on the pump I contacted them and dealt with Chris he sent me a replacement with out charge and I have since purchased the rechargeable pump which is brilliant has I have an injured shoulder what brilliant company to deal with definitely recommend their products and services.

I bought one of these guys awning’s about fifteen years ago years ago. It was great but I hadn’t used it for a while and had lost the instructions.
I wrote to them and almost by return they replied.
Utterly amazing customer service. These guys really look after you.
Simon

The cathrine bott is useless ,can’t actually speak to anyone, unless I offer my email address. Don’t see you need my email to talk to me. I want a tuber that 5 nearest distributors don’t stock. Meanwhile my awning is collapsing

I contacted Customer services due to a faulty pressure gauge for the hand pump supplied with my new awning and even though we are using our awning a hundred and fifty miles away from our home Chris had the part sent to our caravan site immediately. Excellent service.

Amazing products but equally amazing aftercare form the customer service team

Problem with part supplied with a drive away awning. Replacement promised within 24 hours.
Very fast, pleasant and knowledgeable people in customer services.
Why can’t all customer services be like this!

Issue with Cayman Curl air...less than 1yr old. Stitching failed on air boom. Contacted company about bladder and the stitching and how we can resurrect and get tent back up and going. Chris from 'customer services' so unhelpful, offered no meaningful solutions or advise. Constantly deflects questions, and especially trying to apportion blame to us and especially cites specific pegging requirements. If it's that specific where's the dvds, online videos, qr codes or pictorial quick guides with or for it. We had none when we purchased it brand new