Orange Ways Arvostelua 

We were notified that our Zagreb-Budapest bus was cancelled less than a day before departure due to "technical reasons", and was given the option of either taking another one of their buses the day after. That was impossible so we bought a new ticket. I requested for a refund but received no reply.

Two weeks later, I requested a refund again and received an email stating this.
"The operator shall compensate passengers holding pre-purchased tickets for any confirmed damage or loss resulting from delay or cancelled service, if caused intentionally or through wilful negligence by the carrier.
The basis of compensation is the actually incurred and confirmed damage or loss, but the maximum compensation is the fare paid by the passenger.”

Your request has been sent to the competent colleague. The ticket price will be refunded to the same bank account from where the payment was made"

That was one month ago & I have not received anything yet.

We were notified by sms for the cancellation of the Bus. The company orangeways sent us an sms the night before notifying that our departure from vienna would be at delayed at 7pm (arriving on 11 pm). But 12 hours later they sent us another sms notifying that also the bus from budapest was going to be changed from afternoon to morning at 7 am. I asked for a refund because it is not normal to spend in total 6 hours on a bus just to spend the night there !! Still no answer. If i get a response in will update the review

Orangeways cancelled my reservation and notified me the cancellation by an email one day before the departure. The email also informed me that they will refund the bus fare. 3 month passed and I still did'nt get the refund. I sent 3 emails asking to refund but they have not replied. They should never be allowed to do business in Europe or anywhere else.

I had to travel with my friend to Cluj-Napocca from roumania (round trip), and I am waiting for the refound of money ! I was 2 mounths ago.
I am starting to think it is a scam ? They cancel all buses, they make money by stealing their customers ??
I will delete this notice if they refound me !

Worst money refund service for the cancelled trip!!!

I bought tickets 9 months ago. They sent me message about they cancelled that bus. If we want we could go another time. And i cancelled ticket complately becouse of the time problem. They still haven't sent my money. Its already 9 months. Everytime when i asked by e mail , they reply me ' in a few weeks we will send'

I don't often write reviews, let alone give the lowest rating possible, but with Orangeways I had to make an exception for both.

Our experience with the bus service, between Vienna and Budapest, has been the worst with any transportation company we have ever used, and that's including south-east Asia.

Firstly, on our trip from Vienna (city center) to Budapest, we had a bus driver who decided to block off the first four rows of seats despite many people having specifically reserved seats in this area. When I made it clear that one of us suffered from motion sickness, which is why we had booked seats at the front, he merely shrugged and pointed to the plastic bag I was using to carry some of our possessions. Moreover, these front rows were the only seats reached by the breeze coming from the open window by the driver.

The air-conditioning was hardly working, which led to a string of complaints from several passengers, including ourselves, to which the only response was that we should write a complaint to this email address (from which you will never get a reply, trust me, we've tried), as the bus driver refused to open the hatch in the middle of the bus that would have given us some respite in the oven-on-wheels that the bus became. Towards the end of the trip it was a cloudless, 32 degrees Celsius outside and who knows how warm inside. We were all sweating and one passenger stripped down to his underwear. One elderly woman sitting across the aisle from us looked like she was about to faint. I'm sure this isn't the only email they received from passengers on this trip, but I'm also pretty certain none of us were deemed worthy enough of a reply (11:30, 29/08/2016 Vienna --> Budapest).

Furthermore, before we knew about the atrocious (customer) service, we had already booked the return journey directly to Wien-Schwechat Airport from Budapest (11:30 departure, 31/08/2016). We were looking forward to this trip as it would give us plenty of time at the airport and was going to hopefully give us a different impression of the service. Sadly we never got to experience this, as less than an hour before departure (50 odd minutes) we received a text message from Orangeways saying that the bus would be delayed by over 4 hours due to unspecified "technical errors". This meant we had to spend over 60 euros on train tickets and were nervous throughout our trip back to Vienna. To delay a trip to an airport by that much time without a reasonable explanation is just taking free money and had we not left enough time for us to handle any delays, we would have certainly missed our flight.

El autobus nos lo cancelaron 2 dias antes, aunque nos ofrecieron otro 5horas mas tarde, el autobus no tenía aire acondicionado en pleno agosto, los servicios del autobus estaban cerrados y olían mal desde fuera. Huid de esta compañía.

Do not waste your time or money with this company. It regularly cancels bus service with no recourse for passengers, and their refund policy is laughable (i.e., 20% of the ticket value at least 72 hours in advance). But they conveniently play dumb even when the details of your reservation are already in your email request for the refund, and then they don't respond when you send it to them again. Even when I had a Hungarian friend call them, they didn't pick up until the 11th attempt, and then the employee said she doesn't handle refunds and hung up. They still haven't returned any emails I've sent, so I'm disputing the charge with my credit card company. I hope my credit card company blocks any future transactions anyone tries to make with Orangeways (Pivot Consulting Kft on my credit card).

This is by far one of the worst companies to do business with. I bought a round trip ticket to Budapest. For the one way to Budapest, they cancelled the bus and told me I would get a refund for the one way there. Then when I wanted to return home with the bus, the bus never showed up. They never sent an email notification, nothing. Again, they said they would refund me the money for the tickets but they have not done so. They also stopped answering my emails.
Instead I took the train back, which is a bit more expensive but a way better option. I am pretty disappointed with this company because they have really gone down hill over the years. Please, please do not ride with them. I would suggest any other option but them.

Bought ticket from Vienna to Budapest months in advance and they cancelled the day before (not unusual if you read other reviews). Asked for a refund, they eventually replied to my email saying it would take two weeks (Why?). 3 weeks later and still waiting. Is this a scam? Either way we took a Flixbus who were modern friendly and efficient. My advice, avoid Orangeways at all costs!

I bought a ticket from Vienna to Györ for 22nd July 2016. The bus didn´t stop in Györ and when I told it to the driver, she´s just stopped the bus on the highway and let me out. I had to go on the highway back to the gas station (which also is the bus station) on foot. The driver told me there were only passengers travelling to Budapest on her list.

It's absolutely unacceptable to buy a ticket online and, 4 days before, they cancel one week distance all buses planned to leave from Budapest to Transylvania daily.
Needless to say, I am daily sending them e-mails regarding the refund ticket value procedure, and I receive no answer.
It's a wonder how come this company still operates in EU.
Regards,

As many others I, too, haven't seen the bizzare reviews of this company up until I googled where the station is and had already booked everything, so it was a bit too late. Naïve as I am, I actually went for it and, given all the reviews, wasn't surprised when bus didn't turn up - maybe it did at some point, but after few hours of waiting, I just gave up, there was no point standing there in the rain for 12 hours straight, hoping for a miracle. Funny enough, no one at the station knew anything about it, they just said that "some days the bus shows up, other days it doesn't, no one really knows anything about it, just that they are extremely unserious". Well, nothing to add here; this company is a darn hell hole, NEVER book with them - I had two bookings, the only thing that happened is that 30 euros went out the window and I, preventatively, booked another bus instead of the other ride I am supposed to have with this shithole company, because I am not taking anymore chances and because I have a very strong feeling the other bus won't turn up.
The thing that bothers me the most? These people see the reviews and don't do absolutely anything to try and fix the problem.

Short story for 17.7.2016.
Bus should have depart at 17.30 from Zagreb.
Without any information to Info service, they came at 18.40, and left Zagreb at 19.00.
First we thought the reason for being so late and for such an OLD BUS are crowded roads because of tourists returning from seaside or some kind of technical issue on original bus; but it turned out that there was no any traffic jam and that the OLD bus that arrive is the one they use on regular line.
That wasn't all, Orangeways sold 4 tickets more than available seats in bus, so 4 passengers had to sit, lie during whole trip.
First stop was in Hungary, aprox. 120km from Budapest at 22.40. The bus drivers had a Pause for 45 minutes (really).
We finally arrive to Budapest-nepliget at 00.30.

The longest and most uncomfortable trip ever.

The worst experiance ever. We were suppose to go in 6 in the morning to Zagreb/Ljubljana. Bus came on time but when menager arrived he and one of the driver had wrist fight in the bus. Afther that police came, and 10 min later driver and bus went away. Nobody told us anything, actuallny they told us that bus is coming any minute. This menager was the worst lier ever, he was really ashole. He was keep telling us that bus is coming in a few minutes, he was looking us in our eyes and lying all the time. So we were waiting for 6 hours!!!!!!! 6 hours on the street, untill 12 o'clock when they finally gave us back our money and cancelled the bus. Horrible experiance!

I booked 2 tickets in March 2016 (€21 each) traveling from Budapest to Ljubljana on the 6am bus.
On the day of travel (4 May 2016), at 1am, I received a text message from the company that the "bus is cancelled due to technical reasons".
Today, I am still waiting for the fare refund.

I booked my ticket from Budapest to Prague (friday morning trip scheduled 7am-2:30pm) BEFORE reading all the reviews. I was shocked to read so many horror stories and was expecting to not get to Prague at all or very badly delayed. Anyways I had a little trouble finding the bus stop this morning nevertheless it was my fault as I just went by the signs that take you to the Voltanbusz and Eurolines terminal rather than actually looking on a map which would've guided me to the right bus stop right away.
There were two orangeways busses there this morning. The first one going to Vienna, the second one going to Prague. The Vienna one left before us because apparently there was a problem with the bus.
The driver seemed sorry and got it fixed within 67 minutes. We left 8:07. The bus was not the newest but it was clean and comfy, I got a good few hours of sleep.
We arrived in Prague 3:55 pm which means a 1 hr 25 minute delay.
The bus driver helped with the luggage and we had the right amount and length of breaks.

I'm positively surprised and just wanted to let people know that.

It was the worst bus company that I´ve booked in my life.

The bus from Prague to Budapest was too old, with the toiled broke and grumpys drivers. I was think it was something wrong because just me was on the bus.

I bought a ticket from Budapest to Krakow and the company cancelled the bus. They didn´t notice me in advance.

I lost the bus, my money, my hotel that i was booked and also spent 100 euro in a ticket train.

Never more!

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