Kingkabs Arvostelua 

Message said taxi would be with us in 4 mins bang on-time. 20 mins later taxi still hadn't arrived. Next i ger a message taxi had been cancelled. A new driver phones me and says he has just got the booking but would be 20mins getting to me so 45 mins late. I phone king kabs office to say this is too late as my train will have departed. There response you should have allowed more time. Dreadful service won't use them again

Would give zero stars if possible. Will charge you for canceled rides even when the drivers do not move for minutes. Very ridiculous and irresponsible

App is useless. Spend ages waiting to get a cab and then they two taxis and charge me for both even though only booked and needed one. Requested a refund and got an automated response saying not eligible. The low trustpilot score is not surprising and I will no tuse again. Avoid at all costs

Worst company to work for use too be very good no anymore greedy owner keep hire driver and no jobs driver struggles to make national minimum wages and all the airport job gone due to them have office in other city close to airport no school run no customer every few week change drivers app and customers app no one can catch up with all the changes since been bought out 1000 changes been made all to worst and worst every change lost 1000 customers!!

Used KingKabs for years with minimal issues, but this experience was unacceptable.

I searched “KingKabs” in the app as usual. The only option that came up was a Foregate address labelled as KingKabs. This did not raise concern at the time because historically, when searching “KingKabs”, the main Bridge Street office has always been the only option shown. There was nothing to indicate this was a different site, and “Abbey Taxis” was never mentioned or made clear at any point, nor was importantly the main and original Bridge Street office offered as an alternative at all.

My driver marked themselves as arrived but was nowhere to be seen and did not answer my call. When I asked for help, I was told to cancel the booking (costing me £5) as it had supposedly been allocated to Abbey Taxis.

I then rebooked correctly to Bridge Street, only to be told by staff, who were literally facing away from me and clearly uninterested, that even when my prepaid taxi arrived they would prioritise the queue and that I should cancel again and walk elsewhere to book.

Rude, dismissive, and unprofessional service. After years of using them, I left and used Uber instead. Management needs to address both the booking system and staff conduct.

They decide to turn up, then cancel the taxi "at my request" despite me being on the door step, and drive off. Paid in advance with my card. Had to order another taxi, resulting in my son being late for work. They refused a refund. Absolute con artists. It wouldnt have happened if I chose pay by cash. Easy way for them to make money out of you. AVOID! Not the first time ive had issues with them. Will be the last though because I wont be using them again.

Pre booked an 8 seater taxi to take 6 of us to restaurant. After waiting10 minutes after due arrival time I contacted KingKab, only ti be told they were busy due to rain. Told they’d now need to send 2x4 seater taxi and would be another 15 mins. No apology.
Cancelled taxis and ordered Uber on line arrived in 6 minutes - valuable lesson learned never using Kingjab again.

Booked a wheelchair taxi 3 weeks prior for Christmas Day.
Arrived on time but not a wheelchair taxi. Didn't have one to replace it.
No empathy or apology from the office.
Avoid this company. The stress and upset on Christmas day when my mother was faced with the possibility of not seeing dad at his care home was unbelievable. Thankfully we managed to sort it but in no way thanks to kingkabs who couldn't have cared any less if they tried.

Driver arrived late, despite me pre booking and pre paying. No apology, just a blase: oh it doesn’t matter.

Can’t trust them to pick you up on time, what good are they?

Review for KingKabs Chester
Rating: 1/5

“Utterly disorganised — ruined the start of our holiday and proved that pre-booking means nothing with this company.”

We booked a taxi with KingKabs Chester on 4th August 2025 — six weeks in advance — for a journey to Manchester Airport on 16th September at 12pm. We arranged both the outward and return journeys and felt confident after confirming everything several times over the phone. We were quoted £97 each way. I paid the return fare online in advance and was told to pay the driver cash for the outward journey.

The night before our trip, I called to reconfirm the booking. At first, they couldn’t find it due to a new system being installed, but after checking their old system, they located our booking and confirmed everything was fine.

Still, something didn’t feel right, so I called again at 10am the next morning to double-check that a minibus would be collecting us all at 12pm. Once again, they couldn’t find the booking until I reminded them to check the old system. Eventually, they found it and confirmed the details — six adults (two of whom are in their 80s), a toddler, a six-month-old baby, several suitcases, and a pram — and reassured me that a taxi would arrive at 12pm.

Unfortunately, 12pm came and went — and no taxi arrived. When I rang again, they said our booking wasn’t showing at all. I was passed from person to person, as the company is now owned by a London-based group that manages all Chester private hire firms. They told me to ring the Chester office directly, which I did, but got no answer. When I called back, understandably frustrated, I was told my booking might be cancelled altogether. They eventually admitted that no taxi had been dispatched and that there were no minibuses available.

After insisting they find a solution, they told me they had located a driver who would arrive within 15 minutes — only to call back again to say that had been cancelled too, as the vehicle was only a seven-seater. At this point, I said, “I don’t care how you get us there — just send multiple cars if needed.” But they had no available vehicles at all.

Eventually, and luckily for us, a driver had just signed on with an 8-seater minibus and could get to us by 12:45pm. However, the trip would now cost £120 instead of £97, and we had no choice but to accept due to the urgency.

Our driver Stuart was absolutely superb — polite, professional, and clearly not to blame for the chaos. He quickly loaded all our luggage and got us to the airport as fast as he could. Thanks to him, we made it — but the incompetence of KingKabs caused huge stress and meant we had to rush through check-in and security.

We had also pre-booked and paid for the Escape Lounge to enjoy a relaxed start to our holiday, but this was completely wasted. By the time we reached the lounge, we barely had time to grab a quick drink before heading straight to the gate — not easy with elderly relatives and a toddler in tow. What should have been a calm start to our family holiday turned into a stressful scramble.

Overall, it seems there’s little point in pre-booking with KingKabs, as they clearly don’t allocate a driver in advance — a shocking way to run a business. The lack of organisation and communication was appalling and deeply disappointing.

I will never use this company again.

We have used them before for local trips and have been let down on several occasions, but decided to give them another chance because they’re the biggest fleet in Chester. We assumed that pre-booking six weeks in advance for an airport transfer would guarantee reliability. How wrong we were.

KingKabs are now owned by CityFleet Networks Limited, part of the larger Comfort DelGro Group, who also own Abbey Taxis in Chester. If this is how they operate, I fear they’ll be responsible for their own downfall. When customers can’t rely on the basics — like showing up — business will inevitably suffer.

In future, I’ll book taxis directly with independent drivers rather than through any private hire firm in Chester, as they’re all under the same ownership now anyway.

In summary:
➡️ Unreliable, disorganised, and stressful. Fine for short, local, low-stakes trips — but for anything important (especially airport transfers), avoid them completely and book directly with trusted local drivers or black cabs instead.

Ordered a can. Driver went to wrong place and refuse to drive 400yrds to our location. Changed from uber to KingKabs… went. Back to under and all done at half the price

Friends and I stayed at Premier Inn by train station. As one of our friends needs a walking stick we used this taxi firm on 4 occasions into the centre and back to hotel. Each driver super friendly, very courteous and knowledgeable to help us! I’d recommend to anyone. 5 Stars. I would add that Premier Inn did recommend Kings Cabs.

Taxi drivers should not be allowed to cancel rides after already accepting. Taxi was 6m away then lazy driver cancelled. We must eradicate the gig economy from this country as it's harmful to both employees and customers

Getting more and more expensive, Saturday night 8pm, 9 pound 50 for a 2mile journey, no wonder my friends use uber, time to download there app,

Took me the longest route, won’t take a KK again

"Your driver is 4m away" then suddenly the driver cancelled because too lazy for morning traffic. Why are they allowed to do this? They never used to be! Then your driver is 6 minutes away. The problem is with a driver supposedly on the way I can't arrange alternative transport. You can wait 30m for a taxi sometimes and not know if a taxi is around the corner or if they'll be the 5th cancellation of the day. It's not like I live in some hard to get to place. It's really not hard. The traffic happens every morning, if your drivers are so upset by it then maybe they shouldn't be taxi drivers!

Kings cab Marshal near Teaco Fordsham street chester city center sucks. The person seems old and habitual rude talker and talks non sense. First he asked me where I need to go? I said Hoole he said he doesnt know which place is it?mThen why ask? Book the cab and let driver deal with us. This has happened two three times. Other times he ask do we have cab booked or he needs to book in rude manner. The man does not understand the way he speaks not all feel it as audible and understandable. I ask your company to replace the man from such public service post. He is not fit to deal with public. No one cares about his attitude and non sense. Hope not to see the non sense creator again. We need friendly people around not utter dumb and arrogant people as cab marshal.Shameless person and third class service.

Dropped my phone in cab.
Felt I was held ransom by kingkabs. Quoting 30 to return phone I agreed, when called to enquire where driver was; advised he was now on WIRRAL AND COST WOULD BE 58 pounds to return.
Waited 4 hours multiple calls to kingkabs , then told driver has gone home.
Call the next morning and advised he is at home, advised to call back after 1pm.
Advised that driver is self employed and has no responsibility to return phone I dropped.

Absolutely awful useless company.. what is the point of booking a taxi in advance for them to send automated call to say it’s delayed then don’t turn up! Idiotic waste of space . My daughter had had to walk in a horrendous rain storm from work to try and collect her 7 yr old son from after school with limited time span.. just ridiculous, never use this company they just don’t care!

If it was possible to put zero stars then I would ! Three times I have booked a taxi for my husband's hospital appointment and 3 times it has not turned up ! The taxis are always filthy and drivers don't know the meaning of being courteous. As of today I am removing the app from my phone. Disgusting service and just getting worse.