We booked our holiday with Phil, who was very helpful and knowledgeable. We emailed the day before actually booking by phone, and had time to think about the options we had.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have booked a Stay/Cruise holiday to Japan. I have been really impressed with the customer service so far. I spoke with Mark who was very helpful and professional with organising my trip and answeri... Näytä lisää
Yritys on vastannut
The whole experience was really good. Staff member Sam took time to explain everything in great detail to help us make our decision. He was enthusiastic about our upcoming 25th wedding anniversary cr... Näytä lisää
Yritys on vastannut
My review is based on the booking experience only as the cruise is not until early next Summer. Phil was a fantastic advisor and worked hard to understand my needs regarding a departure airport close... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Onyx Cruises, cruising isn’t just our specialty—it’s our passion. With over 20 years of experience in the cruise travel industry, we've been helping travellers navigate the seas and create unforgettable holiday experiences tailored to their dreams. As a trusted cruise travel agency, we partner with the world’s leading cruise lines to offer a wide variety of options—from luxury ocean voyages to adventure-filled expeditions and family-friendly getaways. Our team of seasoned cruise specialists brings insider knowledge, personalized service, and expert advice to every booking. What sets us apart? Our senior management team isn't just behind the scenes—they're hands-on, customer-focused, and involved in every part of the business. From sales and service to itinerary planning and client care, they’ve worked in all areas of the agency and bring a wealth of knowledge and passion to everything we do. Their commitment ensures that every client receives the same level of care and attention we’d give to our own families We understand that no two travellers are the same. That’s why we take the time to listen, plan, and match you with the perfect itinerary, cabin, and cruise line—whether you’re a first-time cruiser or a seasoned seafarer. From finding the best deals and perks to handling all the details, we make the planning process as smooth as the voyage itself. Let Onyx Cruises be your compass to the world of cruising. With two decades of experience, countless happy clients, and a deep love for travel, we’re here to help you sail with confidence. Your Cruise Journey Begins Here.
Yhteystiedot
92 Heath Row, CM23 5DG, Bishop's Stortford, Yhdistynyt kuningaskunta
- 02046267000
- customerservices@onyxcruises.co.uk
- www.onyxcruises.co.uk
4,8
Erinomainen
92 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very helpful planning our bucket list…
Very helpful planning our bucket list holiday 😀
25. helmikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your kind words! It was a pleasure helping you plan your bucket list holiday, and we're delighted to hear you found the experience helpful. We look forward to assisting you again in the future!
Warm Regards,
Team @ Onyx Cruises
Love this company
Love this company and Sam was so informative. The holiday was tailored to meet our specific requests, lots of help
23. helmikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your wonderful review!
We’re delighted to hear that you loved your experience with us and that Sam was able to provide such informative and helpful support throughout. Creating tailored holidays that truly match our clients’ specific requests is what we’re all about, so it’s fantastic to know we delivered that for you.
We really appreciate you taking the time to share your feedback and look forward to helping you plan your next adventure! ✨
Warm Regards,
Team @ Onyx Cruises
Fantastic service from Mark
The quick response from Mark was great. I sent him loads of emails with different questions and he replied straight away. Cruising is fairly new to me so I had lots of questions on the phone too and Mark was very patient and nothing was too much trouble.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onyxcruises
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience and that Mark was able to support you every step of the way.
We understand that booking a cruise for the first time can come with lots of questions, so it’s great to know that Mark’s quick responses, patience, and willingness to help made the process easier and more enjoyable for you.
We truly appreciate you taking the time to share your experience and look forward to helping you plan many more amazing cruises in the future.
Kind regards,
Team @ Onyx Cruises
Wonderful service from Mark !
10. helmikuuta 2026
Vastaus yritykseltä Onyxcruises
We truly appreciate your feedback! Mark takes great pride in delivering excellent service, and we’re glad that reflected in your experience. Thank you for choosing us, and we look forward to serving you again.
Best Regards,
Team @ Onyx Cruises
Baltic Cruise
Jamel , the agent was very helpful and the information given very good through the process to allow us to book.
12. helmikuuta 2026
Vastaus yritykseltä Onyxcruises
We sincerely appreciate your feedback. It’s wonderful to know that Jamel guided you through the process with helpful information and made your booking experience smooth. Thank you for choosing us, and we look forward to assisting you again in the future.
Best Regards,
Team @ Onyx Cruises
Vastaus yritykseltä Onyxcruises
Thank you for your review — we’re delighted you were happy with the service overall. Providing a smooth, reliable experience is always our goal, so your feedback is truly valued.
Kind Regards,
Customer Service Team @ Onyx Cruises
Dealt with Mark who had patience and…
Dealt with Mark who had patience and answered all the questions I had in a polite fashion, If the holiday goes smoothly I would use again.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onyxcruises
Thank you for your kind review. We're so pleased to hear that Mark was able to assist you with patience and professionalism — we’ll be sure to pass your feedback on to him.
We’re confident you’ll have a wonderful holiday, and we’ll be here if you need anything at all before you travel. We’d love to help you again in the future.
Kind Regards,
Customer Service Team @ Onyx Cruises
Received excellent service
7. helmikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your kind feedback. We’re delighted to hear you received excellent service — that’s exactly what we strive to provide for every customer. We really appreciate you taking the time to leave a review.
Kind Regards,
Customer Service Team @ Onyx Cruises
It was my first time booking on line…
It was my first time booking on line and my first time on a cruise,i found Gary really friendly and patient with my questions and helping me through the process
31. tammikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your kind comments — we’re thrilled to hear about your first cruise and first online booking experience!
Gary will be especially pleased to know you found him friendly and patient while guiding you through everything. We’ll be sure to pass your lovely feedback on to him.
We hope you had an amazing cruise and look forward to helping you plan the next one!
I am an experienced cruiser with 50+…
I am an experienced cruiser with 50+ trips. The MSC website is not in anyway intuitive. Does not explain the boarding process.
This is not an assessment of Onyx Cruises
Does not give any indication of onboard activities.
So you have a back loaded approach - no problem
29. tammikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for sharing your feedback, and especially for your loyalty as such an experienced cruiser. We’re sorry to hear that our website did not feel intuitive and did not clearly explain the boarding process or onboard activities.
Your comments are very valuable, and we are sharing them with our digital team as we work to improve the planning experience for our guests. Preparing for your cruise should be simple and exciting, and we regret that this wasn’t your experience.
If you ever need assistance with pre-cruise information, our team is always happy to help directly.
Cruise booked
So far I have booked our tour and cruise with Jay at Onyx and he has been so helpful and attentive organising each part of my bespoke itinerary, making sure it all runs smoothly. Excellent service and I will update you on how it all goes later in the year.
24. tammikuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your kind words — we’re so pleased to hear how helpful and attentive Jay has been while arranging your tour and cruise. Creating a smooth, bespoke experience is exactly what we aim for, and your feedback means a lot.
We’ll be sure to share your comments with Jay, and we look forward to hearing all about your trip later in the year. Wishing you an amazing journey ahead!
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