We booked our holiday with Phil, who was very helpful and knowledgeable. We emailed the day before actually booking by phone, and had time to think about the options we had.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I have booked a Stay/Cruise holiday to Japan. I have been really impressed with the customer service so far. I spoke with Mark who was very helpful and professional with organising my trip and answeri... Näytä lisää
Yritys on vastannut
The whole experience was really good. Staff member Sam took time to explain everything in great detail to help us make our decision. He was enthusiastic about our upcoming 25th wedding anniversary cr... Näytä lisää
Yritys on vastannut
My review is based on the booking experience only as the cruise is not until early next Summer. Phil was a fantastic advisor and worked hard to understand my needs regarding a departure airport close... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At Onyx Cruises, cruising isn’t just our specialty—it’s our passion. With over 20 years of experience in the cruise travel industry, we've been helping travellers navigate the seas and create unforgettable holiday experiences tailored to their dreams. As a trusted cruise travel agency, we partner with the world’s leading cruise lines to offer a wide variety of options—from luxury ocean voyages to adventure-filled expeditions and family-friendly getaways. Our team of seasoned cruise specialists brings insider knowledge, personalized service, and expert advice to every booking. What sets us apart? Our senior management team isn't just behind the scenes—they're hands-on, customer-focused, and involved in every part of the business. From sales and service to itinerary planning and client care, they’ve worked in all areas of the agency and bring a wealth of knowledge and passion to everything we do. Their commitment ensures that every client receives the same level of care and attention we’d give to our own families We understand that no two travellers are the same. That’s why we take the time to listen, plan, and match you with the perfect itinerary, cabin, and cruise line—whether you’re a first-time cruiser or a seasoned seafarer. From finding the best deals and perks to handling all the details, we make the planning process as smooth as the voyage itself. Let Onyx Cruises be your compass to the world of cruising. With two decades of experience, countless happy clients, and a deep love for travel, we’re here to help you sail with confidence. Your Cruise Journey Begins Here.
Yhteystiedot
92 Heath Row, CM23 5DG, Bishop's Stortford, Yhdistynyt kuningaskunta
- 02046267000
- customerservices@onyxcruises.co.uk
- www.onyxcruises.co.uk
4,8
Erinomainen
92 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very helpful and knowledgeable
Jamel was Very helpful and knowledgeable and successfully searched for our requirements.
19. kesäkuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your wonderful review! We're delighted to hear that Jamel was able to help you find exactly what you were looking for. We'll be sure to pass along your kind words to him—he'll really appreciate the recognition. Thank you for choosing us, and we look forward to assisting you again in the future!
Warm Regards,
Customer Services Team @ Onyx Cruises
Efficient staff given all information
Efficient staff given all information, great price, everything very smooth would recommend
18. kesäkuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your wonderful review! We're so pleased to hear that you found our team efficient and informative, and that everything went smoothly from start to finish. It's great to know you felt you received excellent value, and we really appreciate your recommendation. We look forward to helping you again in the future!
Warm Regards,
Customer Services Team @ Onyx Cruises
Mark was so helpful
Mark was so helpful. Helping us find our first cruise for our 60th birthday celebrations. Our booking was flawless. I wouldn’t hesitate to use Onyx Cruise in the future. Thank you so much Mark,
15. kesäkuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your wonderful review. It was an absolute pleasure helping you find the perfect cruise to celebrate such a special milestone. We're delighted to hear that the booking process was seamless and that you felt well looked after throughout.
Thank you for trusting Onyx Cruise with your 60th birthday celebrations. We truly appreciate your kind words and look forward to helping you plan many more memorable holidays in the future.
Warm regards,
Customer Services Team @ Onyx Cruises
Phil was very patient with us and so…
Phil was very patient with us and so helpful. We were asking so many questions and asking for alternatives on various issues before deciding to book.
15. kesäkuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your kind review. We're delighted to hear that Phil was able to provide the patience and support you needed throughout the process. We understand that making the right decision often involves exploring different options and asking lots of questions, and we're glad Phil could help guide you through them all. We truly appreciate your trust in us and look forward to assisting you again in the future.
Warm Regards,
Customer Services Team @ Onyx Cruises
Vastaus yritykseltä Onyxcruises
Thank you for your review! We're delighted to hear you had a great experience booking with Phil. We appreciate your feedback and look forward to helping you again in the future.
Warm Regards,
Customer Services Team @ Onyx Cruises
Mark who dealt with my cruise deals…
Mark who dealt with my cruise deals had great customer service answered all my questions and delivered a very good price for our up coming cruise which we are xtremely grateful thanks mark
13. kesäkuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your wonderful review! We're delighted to hear that Mark provided excellent customer service, answered all of your questions, and was able to secure a great price for your upcoming cruise. We'll be sure to pass along your kind words to him. We truly appreciate your feedback and hope you have an amazing time on your cruise. Thank you for choosing us!
Warm Regards,
Customer Services Team @ Onyx Cruises
Azamara cruise
Make a enquiry and Phil got back to me very quickly. Great service all booked within a few hours.
10. kesäkuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your kind review! We're delighted to hear that Phil was able to get back to you so quickly and make the booking process smooth and hassle-free. We really appreciate your feedback and look forward to seeing you soon!
Warm Regards,
Customer Services Team @ Onyx Cruises
A pleasure to book our holiday with…
A pleasure to book our holiday with Onyx Cruises.
Phil guided us through everything and had the answers to all our questions.
We are looking forward to our cruise.
11. kesäkuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your wonderful review! We're delighted to hear you had such a positive booking experience with Onyx Cruises. We'll be sure to pass your kind words on to Phil—he'll be thrilled to know his guidance and knowledge helped make planning your holiday so easy. We hope you have an amazing cruise and look forward to helping you again in the future!
Warm Regards,
Customer Services Team @ Onyx Cruises
Phil was very helpful and patient…
Phil was very helpful and patient throughout the whole process of looking and purchasing our cruise
10. kesäkuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your lovely feedback. We're so pleased to hear that Phil was helpful and patient throughout your cruise booking experience. We'll be sure to pass on your kind words to him. Wishing you a wonderful cruise ahead!
Warm Regards,
Customer Services Team @ Onyx Cruises
Personal and professional service.
Mark was efficient and professional throughout the booking process. First time booking with Onyx and would use again.
9. kesäkuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your wonderful feedback. We're so pleased to hear that Mark made the booking process smooth and professional for you. It means a lot that you chose Onyx for your first booking, and we're delighted to know you'd use us again. We look forward to helping you with your future travel plans.
Warm Regards,
Customer Services Team @ Onyx Cruises
Great service, easy booking process knowledgeably staff
I've wanted to do this journey for my celebration and onyx provided the perfect trip!
Phil the colleague that talked me through the process was excellent.
Have most of the details just wait for documents to support the chat!
Ohhhh lots to read and process will need to check up on some points
6. kesäkuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your wonderful review! We're delighted to hear that we could help make your celebration trip a reality and that Phil provided excellent support throughout the booking process.
We understand there's a lot of information to take in when planning a special journey, and we're glad you've received most of the details already. The supporting documents will help clarify everything, but if you have any questions while reviewing them, please don't hesitate to get in touch. We're always happy to help.
We look forward to being part of your special adventure!
Warm Regards,
Customer Services Team @ Onyx Cruises
Mark sorted an amazing holiday for me
Mark sorted an amazing holiday for me, it was all very straight forward, I'm not easily please so he worked very hard 😁 he kept in touch throughout with calls and email, hope the holiday live up to our expectation's now but I'm very please with Onyx service so far.
2. kesäkuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your kind words! We're thrilled to hear that Mark was able to help find the perfect holiday for you and keep everything running smoothly throughout the booking process. We know finding exactly the right trip can take some work, so we're glad his efforts paid off!
Thank you for choosing Onyx, and we hope you have an amazing holiday that lives up to all your expectations. We can't wait to hear all about it when you return!
Warm Regards
Customer Services Team @ Onyx Cruises
The delight of dealing with phil
Phil was very professional and precise with his information and advice. He actually got us a better cabin than we expected. He gave us options on extra days before and after the cruise and again help with travel choices. The whole business was straight forward and accomplished quickly.
2. kesäkuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your wonderful review! We’re delighted to hear that Phil provided professional guidance and helped make your cruise planning such a smooth and enjoyable experience. Finding you an even better cabin than expected and assisting with pre- and post-cruise travel options is exactly the level of service we strive for. We truly appreciate your trust and look forward to helping you plan your next getaway!
Warm Regards
Customer Services Team @ Onyx Cruises
Great advice and assistance from Jamel
Great advice and assistance from Jamel. Very much appreciated this
1. kesäkuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your lovely feedback! We’re delighted to hear that Jamel provided great advice and assistance in planning your cruise holiday. We truly appreciate your kind words and look forward to helping you again with your future travels.
Warm Regards,
Customer Services Team @ Onyx Cruises
Phil was very helpful and informative.
Phil was very helpful and informative.. it was a delight to deal with him he was very patient and answered all my questions thoroughly
30. toukokuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your kind words! We’re thrilled to hear that Phil provided such helpful and informative service. His patience and dedication to answering questions thoroughly are qualities we truly value, and we’ll be sure to pass along your feedback to him. We appreciate you taking the time to share your experience!
Warm Regards
Customer Services Team @ Onyx Cruises
Great service
Great service, answered all my questions, went and found alternatve deals, was polite and attentive. And followed up with a confirmation email setting out all the itinerary and details.
25. toukokuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your wonderful feedback. It was a pleasure assisting you, and we're really glad we could help answer your questions and find the best possible options for your trip. Providing attentive service and making sure everything is clear and organised is always our priority. We truly appreciate your kind words and look forward to helping you again in the future.
Warm Regards,
Customer Services Team @ Onyx Cruises
Because you ask for call back and you…
Because you ask for call back and you get a call back,some compa ys ignore you!also firzt time i have used tbem ,so far so good!
27. toukokuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your feedback! We're really glad you gave us a try and that your experience has been positive so far. We believe calling customers back when requested is an important part of good service, so it’s great to hear you appreciated that. Thanks again for choosing us — we look forward to helping you again in the future!
Warm Regards,
Customer Services Team @ Onyx Cruises
Mark was fabulous
Mark was fabulous. Only 4* due to a price increase of £300 each after we'd booked which wasn't Mark's fault as he dealt with this professionally.
23. toukokuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you for your feedback and for your kind words about Mark — we’re delighted to hear he looked after you so professionally throughout.
We completely understand your disappointment regarding the price increase after booking, and we appreciate your understanding that this was outside of Mark’s control. We’ll be sure to pass your comments on to him.
Thank you again for your review and for choosing us.
Warm Regards
Customer Services Team @ Onyx Cruises
really helpful and informative
really helpful and informative
made booking our cruise easy
would book with them again thank you
25. toukokuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your lovely feedback!
We’re delighted to hear that you found our team helpful and informative, and that we could make booking your cruise easy and stress-free.
We really appreciate your kind words and look forward to helping you plan another fantastic holiday in the future. Thank you again for choosing us!
Warm Regards
Customer Services Team @ Onyx Cruises
Dealing with Phil at onyx cruises has…
Dealing with Phil at onyx cruises has been nothing but a pleasure. All my inquiries were dealt with in a timely fashion, if he was unsure of something he would go away find out and get back to me without delay.I am organising a safari and cruise package for my 70th birthday along with one of my great friends who is also 70 in the same year. Phil seamlessly married both our packages together without a problem. Onyx and Phil are extremely good at what they do. It’s the first time I have ever used them and it will not be the last.
16. toukokuuta 2026
Vastaus yritykseltä Onyxcruises
Thank you so much for your wonderful review.
It was an absolute pleasure helping you put together such a special safari and cruise celebration for your 70th birthday, and we’re delighted we could seamlessly combine both packages for you and your friend. Phil will be thrilled to hear your kind words regarding his service and attention to detail.
We truly appreciate your trust in Onyx Cruises for your first booking with us, and we’re so pleased to hear the experience has been a positive one from start to finish. We hope you both have an unforgettable birthday adventure and we look forward to helping you plan many more trips in the future.
Warm Regards
Customer Services Team @ Onyx Cruises
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