Ordered front brakes for my BMW. Delivery was quick and the parts were exactly right. I've got non-standard wheels so the fitment wasn't obvious, but the support team sorted the order out for me befor... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I was in such a mess trying to find the correct part for my Skoda Kodiaq. Having been quoted a large amount by the main dealer, i found these via google. Once I submitted my order they confirmed my re... Näytä lisää
Yritys on vastannut
Really happy with the service from Online Automotive. Ordered some parts through their website and everything was really straightforward. Customer service was great and really helpful when I nee... Näytä lisää
Yritys on vastannut
I ordered a Seat Ibiza 1.4L BOSCH Rear Brake Shoe Pre-assembled which I found from putting my number plate in and seeing it was compatible for my car and they sent me a kit for a Mercedes Sprinter a... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Massive Range Of Car Exhausts, Full Exhaust Systems, Catalytic Converters, Rear & Central Silencers, Brakes, Car Parts All At Discounted Prices! Looking for top-quality automotive parts with reliable service? At Online Automotive, we make it simple to find and order the exact components you need, ensuring a seamless experience from start to finish. Whether you're searching for replacement parts, or essential maintenance items, we offer a vast selection at competitive prices. Customer satisfaction is at the heart of everything we do. With a user-friendly website, secure transactions, and swift delivery, we strive to provide a hassle-free shopping experience. Our expert customer service team is always on hand to assist with inquiries, making sure you find the right part for your vehicle. We understand how important it is to receive the correct part quickly, which is why we prioritize fast and efficient dispatch. Many of our customers appreciate our reliable delivery service, ensuring they get back on the road without unnecessary delays. Trust is essential when shopping for car parts online, and we’re proud of our positive reviews on Trustpilot. Your feedback helps us continue providing excellent service. If you've had a great experience with Online Automotive, we’d love for you to share it on our Trustpilot page. Thank you for choosing us—your trusted online automotive partner!
Yhteystiedot
Unit 6 Minton Business Centre, NN4 8ES, Northampton, Yhdistynyt kuningaskunta
- 01604666711
- sales@onlineautomotive.co.uk
- www.onlineautomotive.co.uk
4,3
Erinomainen
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 89 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
VW Cat replacement
Immediate customer phone response.
Helpful customer service
But felt need to check dispatch when no tracking update received on the day that had been expected. Goods dispatched the following day.
10. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi Christoff,
Thank you for your feedback. We're pleased to hear that you found our customer service team helpful and that your call was answered promptly.
We're sorry that you had to contact us to check on your order after not receiving a tracking update when expected. We understand how important it is to be kept informed, and we apologise for any uncertainty this caused. We'll take your comments on board as we continue working to improve our dispatch communication.
We appreciate you taking the time to share your experience and hope to provide an even smoother service next time.
Regards
Online Automotive
Amazing customer service and the only…
Amazing customer service and the only place I could find the part I needed for my old proton, amazing. First place I will be looking from now on
22. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi Thomas,
Thank you so much for your fantastic review! We're delighted we could help you find the part for your Proton, especially when it was proving difficult to source elsewhere. It's wonderful to hear that our customer service made such a positive impression, and knowing we'll be your first choice in the future means a great deal to us. We truly appreciate your support and look forward to helping you again whenever you need us!
Regards
Online Automotive
Very helpful
Very helpful , let down by other supplier and online automotive sorted me an alternator they arrived next day . communication superb . Will defo use again for my motoring needs 5 star service
24. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi Colin,
Thank you so much for your fantastic review! We're delighted we could step in and help after you were let down elsewhere. It's great to hear your alternator arrived the very next day and that you were pleased with our communication throughout. Your kind words mean a lot to the team, and we're thrilled to know we'll be your first choice for your motoring needs in the future. We look forward to helping you again!
Regards
Online Automotive
Unprofessional and dismissive to the Customer
After speaking with an agent and giving the registration of my vehicle I received parts for an urgent repair for my MOT. Upon receiving the parts they were clearly wrong, I ordered for a Mitsubishi and these were Mercedes stamped part, different size, length and needed. I started an email conversation asking for the part to be replaced at the cost of the company. Firstly I was totally dismissed as it being a customer error but after emailing they them 18 times with pictures of the wrong and picture of the correct parts (as I had to order from another motor factor due to Online automotives complete disregard that they were incorrect). Online automotive eventually and some what reluctantly admitted that they has review the phone log and they had used the incorrect registration. At this point I did not need the parts and asked for full refund including the additional shipping charge, after many more emails they sent a Royal Mail return slip and the postman dutifully picked up the package. I waited a number of week and emailed to find out if my refund has been issued.... No response, I had to email a further 10+ times before getting a definitive answer. That answer was sorry we dont have the returned parts so unless you have tracking for the parcel, nothing we can do !!! So in summary, they very unprofessionally fought with my that it was my fault the wrong parts were sent, until they checked their records and seen their error, have refused a refunded due to some issue in the return process they arrange and I completed. Never use them if you expect correct parts and them to honour their returns policy.
Update from initial review:
Basically washing their hands of it.
Below is a summary of facts regarding my case:
- Online Automotive made a mistake and shipped the wrong parts.
- Online Automotive argued with the customer, making them send endless emails to prove the wrong parts were sent.
- Online Automotive eventually after many many emails admitted to fault.
- Online Automotive issued a return label, which they had control over.
- Online Automotive did not check the status of the return for over a month.
- Online Automotive did not contact me to ask had package been sent, so they could track.
- Online Automotive are now stating, they are unethically not willing to refund.
So I do not have the goods nor do I have the money reimbursed for the goods, I am not sure where I stand legally?
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Online Automotive Ltd
Hi Karl,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the issues you encountered and understand how frustrating this must have been, particularly given the urgency of your MOT repair.
We sincerely apologise for the initial registration error and for the delays in resolving your concerns. This is not the level of service we aim to provide. We also appreciate your feedback regarding our communication and the handling of your return and refund.
We'd like the opportunity to investigate this matter fully and work towards a resolution. If you're still awaiting a refund or this remains unresolved, please contact us directly on customercare@onlineautomotive.co.uk with your order details and any available information regarding the return so we can review the case with our returns team. We value your feedback, as it helps us identify where we need to improve, and we're sorry that we fell short of your expectations on this occasion.
Regards
Online Automotive
Very good company.
24. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your review!
We're pleased to hear you had a positive experience. We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
excellent service
excellent service, very polite and delivered quickly. highly recommend and wouldn’t go anywhere else.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your fantastic review!
We're pleased to hear you were happy with the service, found our team polite, and that your order was delivered quickly. We really appreciate your recommendation and look forward to helping you again in the future.
Best regards,
Online Automotive
Did not receive part of my order then…
Did not receive part of my order then got no reply after I sent an email to find out what happened
24. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Hi, we're sorry to hear about your experience.
Thank you for bringing this to our attention.
We couldn't find any emails from you regarding this order, so we're sorry if your message didn't reach us. We can confirm that the outstanding part has now been delivered as requested.
If there's anything further we can help with, please don't hesitate to get in touch.
Best regards,
Online Automotive
Having bought an exhaust back box
I respond to online response to my review:
I have just seen your response to my trustpilot review.
I see you said -
Unfortunately, minor cosmetic marks or slight distortion can occasionally occur with aftermarket
Firstly this wasn’t slight distortion one of the exhaust pipes is bent and the box it arrived in was damaged !! and as the condition of my car is excellent why would I wish to put on a part that is physically damaged.
Secondly you talk about a goodwill payment. You are offering to refund the carriage which is £12ish. I don’t see this as goodwill it’s a no brainer as the product was damaged in transit, how is this goodwill!!
It would be far better if you just acted professionally as refunded accordingly as you web site says you would!!
Having bought an exhaust back box, it arrived damaged. Having spoken to Online about the damage I bought another the same day assuming that they would act professionally and allow me to return the damaged goods for a full refund. Having chased for 3 weeks I was amazed to receive an email that stated that they wouldn’t accept the exhaust back due to it being only Cosmetic damage and it wouldn’t effect performance and my mechanic could probably straighten it out. So now I am stuck with an extra damaged exhaust and being out of pocket. My advice would be if that is how they behave don’t buy from them as they obviously don’t understand their obligation under the sale of goods act !! Completely unprofessional approach to customer care.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Online Automotive Ltd
Hi there,
We're sorry to hear you were disappointed with your experience.
We apologise that your exhaust arrived with cosmetic damage. Unfortunately, minor cosmetic marks or slight distortion can occasionally occur with aftermarket exhausts during handling and transport and do not affect the fit or performance of the part.
We appreciate that this was not the outcome you were hoping for, which is why we also offered a goodwill payment as a gesture of goodwill. We're sorry we weren't able to resolve this matter to your satisfaction and appreciate your feedback.
Best regards,
Online Automotive
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thanks for your review!
We're pleased to hear you were happy with our service. We appreciate your support and look forward to helping you again.
Besy regards,
Online Automotive
I had a very bad experience with this…
I had a very bad experience with this company. Very bad customer service who are not very helpful. I sent in all evidence to prove the legitimate of the buyer, yet they refuse to post what I bought. I asked for a refund, this is taking over 5 days now and still not receive my refund.
8. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Hi, we're sorry to hear you were unhappy with your experience.
As this was a high-value order with different billing and delivery addresses, additional verification was required as part of our fraud prevention procedures. Unfortunately, we were unable to dispatch the order until the required verification had been completed. These checks are in place to help protect both our customers and our business from fraudulent transactions.
Escort 1989 exhaust system
Exhaust system not straight forward as
For a 37 year old car. Had problems getting from other suppliers but online Automotive got it right 👌.
Easy process to order and delivery
Quick. Well done 👍
19. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your great review!
We're delighted we could help you find the correct exhaust system for your 1989 Escort when others couldn't. It's great to hear the ordering process was easy and your delivery was quick.
We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
Excellent ,would be happy to recommend…
Excellent ,would be happy to recommend this garage thanks for your work ..5 star ..mokka gearbox bearings
13. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your 5-star review!
We're delighted to hear you were happy with the service and that we could help with the gearbox bearings for your Mokka. We really appreciate your recommendation and look forward to helping you again in the future.
Best regards,
Online Automotive
Vastaus yritykseltä Online Automotive Ltd
Thank you for your review!
We're pleased to hear your order arrived quickly and that the part was exactly what you needed. We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
Arrived on time and very easy to order
17. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thank you for your review!
We're pleased to hear your order arrived on time and that you found our website easy to use. We appreciate your feedback and look forward to helping you again in the future.
Great service, would use this company again
I ordered new brake pads for my Audi. Unfortunately I didnt order the correct parts. The sales team at Online Automotive took the time to check the details of my vehicle and identified the correct parts. They called me to advise that the correct parts were being dispatched. Excellent service, thank you.
29. kesäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thank you for your fantastic review!
We're delighted our team was able to identify the correct brake pads for your Audi before dispatch and save you the hassle of receiving the wrong parts. It's great to hear you were happy with the service, and we really appreciate your kind words.
We look forward to helping you again in the future.
Delivered on time.
17. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your 5-star review!
We're pleased to hear your order arrived on time. We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
Placed my order
Placed my order, money was taken only to be told 'the compatible part is not yet available on the aftermarket'
Why is it on your website?
It is a part from 2015 so I imagine it is available on the aftermarket.
But fine, cancel my order and refund me.
Two weeks later, still no refund.
So you've had my money for two weeks and I have received neither goods nor services in that time. Disgraceful, money can be moved in seconds so there are no excuses for this.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Online Automotive Ltd
Hi there,
We're sorry for your experience.
Unfortunately, after your order was placed, we confirmed that the compatible aftermarket part was not available to supply, so we contacted you to advise you and cancelled the order.
We also apologise for the delay in receiving your refund. Your refund has now been processed, and we're sorry it took longer than expected.
We appreciate your feedback and apologise for the inconvenience caused.
Best regards,
Online Automotive
The wrong part was sent
The wrong part was sent. Eventually they accepted a return at my expense. After many phone calls promising a refund, I still have not received a penny. A very poor company. I will never use again. Luckily I used PayPal and a case is open.
17. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
We're sorry to hear you were disappointed with your experience.
Once a PayPal case is opened, any refund must be completed through the PayPal Resolution Centre rather than through our normal refund process. Your refund has been submitted through PayPal, but it requires acceptance within the case before it can be completed.
Appologise again for the inconvenience
If you need any help with this, please get in touch and we'll be happy to assist.
Best regards,
Online Automotive
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your review!
We're pleased to hear you found our prices competitive and the ordering process straightforward. We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
Online Automotive’s delivery provider (DX) were usless.
Dealing with Online Automotive couldn’t have been better. They were helpful and efficient. Their email system was faulty, no emails could be sent by them however, telephone conversations helped get round this.
The delivery firm (DX)they used was horrendous. Twice they said they’d tried to deliver and had left a card. They hadn’t tried to deliver as we were in both times and they didn’t leave a card either time. When the package, an exhaust was delivered it was just left outside the front door without knocking or ringing the bell. I suspect there was no attempted delivery otherwise they’d have just left the package outside the door as happened anyway. There were no cards left which again points to no attempt.
When parts are needed to get a vehicle. Ack on the road this is not the type of service that is needed.
6. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your feedback, and we're sorry to hear about your delivery experience.
We understand how frustrating this must have been, especially when you're waiting on parts to get your vehicle back on the road. While we're pleased your order was eventually delivered, we're sorry the service provided by the courier fell short of expectations.
We appreciate you bringing this to our attention and will ensure your feedback is passed on to the courier to help improve their service.
Best regards,
Online Automotive
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