Exhaust system not straight forward as For a 37 year old car. Had problems getting from other suppliers but online Automotive got it right 👌. Easy process to order and delivery Quick. Well done 👍... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered new brake pads for my Audi. Unfortunately I didnt order the correct parts. The sales team at Online Automotive took the time to check the details of my vehicle and identified the correct pa... Näytä lisää
Yritys on vastannut
3 weeks after this company cancelled my order due to them not having the correct part and I am still waiting for them to refund me. Despite numerous emails and phone calls they keep fobbing me off, te... Näytä lisää
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Ordered in afternoon, delivered next morning = brilliant. Phoned them to check exact measurements of rear exhaust for an old vehicle (Toyota Spacecruiser). Spot on. very reasonable price incl gasket
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Yrityksen tiedot
Yrityksen kirjoittama
Massive Range Of Car Exhausts, Full Exhaust Systems, Catalytic Converters, Rear & Central Silencers, Brakes, Car Parts All At Discounted Prices! Looking for top-quality automotive parts with reliable service? At Online Automotive, we make it simple to find and order the exact components you need, ensuring a seamless experience from start to finish. Whether you're searching for replacement parts, or essential maintenance items, we offer a vast selection at competitive prices. Customer satisfaction is at the heart of everything we do. With a user-friendly website, secure transactions, and swift delivery, we strive to provide a hassle-free shopping experience. Our expert customer service team is always on hand to assist with inquiries, making sure you find the right part for your vehicle. We understand how important it is to receive the correct part quickly, which is why we prioritize fast and efficient dispatch. Many of our customers appreciate our reliable delivery service, ensuring they get back on the road without unnecessary delays. Trust is essential when shopping for car parts online, and we’re proud of our positive reviews on Trustpilot. Your feedback helps us continue providing excellent service. If you've had a great experience with Online Automotive, we’d love for you to share it on our Trustpilot page. Thank you for choosing us—your trusted online automotive partner!
Yhteystiedot
Unit 6 Minton Business Centre, NN4 8ES, Northampton, Yhdistynyt kuningaskunta
- 01604666711
- sales@onlineautomotive.co.uk
- www.onlineautomotive.co.uk
4,3
Erinomainen
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 91 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very good company.
24. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your review!
We're pleased to hear you had a positive experience. We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
excellent service
excellent service, very polite and delivered quickly. highly recommend and wouldn’t go anywhere else.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your fantastic review!
We're pleased to hear you were happy with the service, found our team polite, and that your order was delivered quickly. We really appreciate your recommendation and look forward to helping you again in the future.
Best regards,
Online Automotive
Did not receive part of my order then…
Did not receive part of my order then got no reply after I sent an email to find out what happened
24. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Hi, we're sorry to hear about your experience.
Thank you for bringing this to our attention.
We couldn't find any emails from you regarding this order, so we're sorry if your message didn't reach us. We can confirm that the outstanding part has now been delivered as requested.
If there's anything further we can help with, please don't hesitate to get in touch.
Best regards,
Online Automotive
Having bought an exhaust back box
I respond to online response to my review:
I have just seen your response to my trustpilot review.
I see you said -
Unfortunately, minor cosmetic marks or slight distortion can occasionally occur with aftermarket
Firstly this wasn’t slight distortion one of the exhaust pipes is bent and the box it arrived in was damaged !! and as the condition of my car is excellent why would I wish to put on a part that is physically damaged.
Secondly you talk about a goodwill payment. You are offering to refund the carriage which is £12ish. I don’t see this as goodwill it’s a no brainer as the product was damaged in transit, how is this goodwill!!
It would be far better if you just acted professionally as refunded accordingly as you web site says you would!!
Having bought an exhaust back box, it arrived damaged. Having spoken to Online about the damage I bought another the same day assuming that they would act professionally and allow me to return the damaged goods for a full refund. Having chased for 3 weeks I was amazed to receive an email that stated that they wouldn’t accept the exhaust back due to it being only Cosmetic damage and it wouldn’t effect performance and my mechanic could probably straighten it out. So now I am stuck with an extra damaged exhaust and being out of pocket. My advice would be if that is how they behave don’t buy from them as they obviously don’t understand their obligation under the sale of goods act !! Completely unprofessional approach to customer care.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Online Automotive Ltd
Hi there,
We're sorry to hear you were disappointed with your experience.
We apologise that your exhaust arrived with cosmetic damage. Unfortunately, minor cosmetic marks or slight distortion can occasionally occur with aftermarket exhausts during handling and transport and do not affect the fit or performance of the part.
We appreciate that this was not the outcome you were hoping for, which is why we also offered a goodwill payment as a gesture of goodwill. We're sorry we weren't able to resolve this matter to your satisfaction and appreciate your feedback.
Best regards,
Online Automotive
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thanks for your review!
We're pleased to hear you were happy with our service. We appreciate your support and look forward to helping you again.
Besy regards,
Online Automotive
I had a very bad experience with this…
I had a very bad experience with this company. Very bad customer service who are not very helpful. I sent in all evidence to prove the legitimate of the buyer, yet they refuse to post what I bought. I asked for a refund, this is taking over 5 days now and still not receive my refund.
8. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Hi, we're sorry to hear you were unhappy with your experience.
As this was a high-value order with different billing and delivery addresses, additional verification was required as part of our fraud prevention procedures. Unfortunately, we were unable to dispatch the order until the required verification had been completed. These checks are in place to help protect both our customers and our business from fraudulent transactions.
Escort 1989 exhaust system
Exhaust system not straight forward as
For a 37 year old car. Had problems getting from other suppliers but online Automotive got it right 👌.
Easy process to order and delivery
Quick. Well done 👍
19. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your great review!
We're delighted we could help you find the correct exhaust system for your 1989 Escort when others couldn't. It's great to hear the ordering process was easy and your delivery was quick.
We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
Excellent ,would be happy to recommend…
Excellent ,would be happy to recommend this garage thanks for your work ..5 star ..mokka gearbox bearings
13. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your 5-star review!
We're delighted to hear you were happy with the service and that we could help with the gearbox bearings for your Mokka. We really appreciate your recommendation and look forward to helping you again in the future.
Best regards,
Online Automotive
Vastaus yritykseltä Online Automotive Ltd
Thank you for your review!
We're pleased to hear your order arrived quickly and that the part was exactly what you needed. We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
Arrived on time and very easy to order
17. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thank you for your review!
We're pleased to hear your order arrived on time and that you found our website easy to use. We appreciate your feedback and look forward to helping you again in the future.
Great service, would use this company again
I ordered new brake pads for my Audi. Unfortunately I didnt order the correct parts. The sales team at Online Automotive took the time to check the details of my vehicle and identified the correct parts. They called me to advise that the correct parts were being dispatched. Excellent service, thank you.
29. kesäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thank you for your fantastic review!
We're delighted our team was able to identify the correct brake pads for your Audi before dispatch and save you the hassle of receiving the wrong parts. It's great to hear you were happy with the service, and we really appreciate your kind words.
We look forward to helping you again in the future.
Delivered on time.
17. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your 5-star review!
We're pleased to hear your order arrived on time. We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
Placed my order
Placed my order, money was taken only to be told 'the compatible part is not yet available on the aftermarket'
Why is it on your website?
It is a part from 2015 so I imagine it is available on the aftermarket.
But fine, cancel my order and refund me.
Two weeks later, still no refund.
So you've had my money for two weeks and I have received neither goods nor services in that time. Disgraceful, money can be moved in seconds so there are no excuses for this.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Online Automotive Ltd
Hi there,
We're sorry for your experience.
Unfortunately, after your order was placed, we confirmed that the compatible aftermarket part was not available to supply, so we contacted you to advise you and cancelled the order.
We also apologise for the delay in receiving your refund. Your refund has now been processed, and we're sorry it took longer than expected.
We appreciate your feedback and apologise for the inconvenience caused.
Best regards,
Online Automotive
The wrong part was sent
The wrong part was sent. Eventually they accepted a return at my expense. After many phone calls promising a refund, I still have not received a penny. A very poor company. I will never use again. Luckily I used PayPal and a case is open.
17. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
We're sorry to hear you were disappointed with your experience.
Once a PayPal case is opened, any refund must be completed through the PayPal Resolution Centre rather than through our normal refund process. Your refund has been submitted through PayPal, but it requires acceptance within the case before it can be completed.
Appologise again for the inconvenience
If you need any help with this, please get in touch and we'll be happy to assist.
Best regards,
Online Automotive
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your review!
We're pleased to hear you found our prices competitive and the ordering process straightforward. We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Online Automotive
Online Automotive’s delivery provider (DX) were usless.
Dealing with Online Automotive couldn’t have been better. They were helpful and efficient. Their email system was faulty, no emails could be sent by them however, telephone conversations helped get round this.
The delivery firm (DX)they used was horrendous. Twice they said they’d tried to deliver and had left a card. They hadn’t tried to deliver as we were in both times and they didn’t leave a card either time. When the package, an exhaust was delivered it was just left outside the front door without knocking or ringing the bell. I suspect there was no attempted delivery otherwise they’d have just left the package outside the door as happened anyway. There were no cards left which again points to no attempt.
When parts are needed to get a vehicle. Ack on the road this is not the type of service that is needed.
6. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your feedback, and we're sorry to hear about your delivery experience.
We understand how frustrating this must have been, especially when you're waiting on parts to get your vehicle back on the road. While we're pleased your order was eventually delivered, we're sorry the service provided by the courier fell short of expectations.
We appreciate you bringing this to our attention and will ensure your feedback is passed on to the courier to help improve their service.
Best regards,
Online Automotive
3 weeks after this company cancelled my…
3 weeks after this company cancelled my order due to them not having the correct part and I am still waiting for them to refund me. Despite numerous emails and phone calls they keep fobbing me off, telling me it’s marked as priority and that they refund had apparently been actioned but still nothing! No other company takes this long to send a refund
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Online Automotive Ltd
Hi there,
We're sorry to hear you were disappointed with your experience.
Your order was cancelled after we confirmed we were unable to supply the correct part. We understand your frustration regarding the refund delay.
As a chargeback was raised with your bank, the refund is now being handled through that process. We accepted the chargeback, and the funds have already been returned to your bank. If they have not yet appeared in your account, we would recommend contacting your bank for an update, as they are now responsible for completing the process.
We apologise for the inconvenience caused and appreciate your patience.
Best regards,
Online Automotive
Vastaus yritykseltä Online Automotive Ltd
Thank you for your review!
We're pleased our team could help you find the correct part and that your order arrived quickly. We appreciate your feedback and look forward to helping you again in the future.
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're glad you're happy with the item, the packaging, the value, and the delivery. We appreciate your feedback and hope to see you again soon.
Good communication good correspondance…
Good communication good correspondance and a decent price 2nd time I have used this company. All fixings and parts excellent and well packaged.
18. kesäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're pleased to hear you've used us again and were happy with our communication, pricing, and the quality of the parts and packaging. We appreciate your continued support and look forward to helping you again.
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