Ordered front brakes for my BMW. Delivery was quick and the parts were exactly right. I've got non-standard wheels so the fitment wasn't obvious, but the support team sorted the order out for me befor... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I was in such a mess trying to find the correct part for my Skoda Kodiaq. Having been quoted a large amount by the main dealer, i found these via google. Once I submitted my order they confirmed my re... Näytä lisää
Yritys on vastannut
Really happy with the service from Online Automotive. Ordered some parts through their website and everything was really straightforward. Customer service was great and really helpful when I nee... Näytä lisää
Yritys on vastannut
I ordered a Seat Ibiza 1.4L BOSCH Rear Brake Shoe Pre-assembled which I found from putting my number plate in and seeing it was compatible for my car and they sent me a kit for a Mercedes Sprinter a... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Massive Range Of Car Exhausts, Full Exhaust Systems, Catalytic Converters, Rear & Central Silencers, Brakes, Car Parts All At Discounted Prices! Looking for top-quality automotive parts with reliable service? At Online Automotive, we make it simple to find and order the exact components you need, ensuring a seamless experience from start to finish. Whether you're searching for replacement parts, or essential maintenance items, we offer a vast selection at competitive prices. Customer satisfaction is at the heart of everything we do. With a user-friendly website, secure transactions, and swift delivery, we strive to provide a hassle-free shopping experience. Our expert customer service team is always on hand to assist with inquiries, making sure you find the right part for your vehicle. We understand how important it is to receive the correct part quickly, which is why we prioritize fast and efficient dispatch. Many of our customers appreciate our reliable delivery service, ensuring they get back on the road without unnecessary delays. Trust is essential when shopping for car parts online, and we’re proud of our positive reviews on Trustpilot. Your feedback helps us continue providing excellent service. If you've had a great experience with Online Automotive, we’d love for you to share it on our Trustpilot page. Thank you for choosing us—your trusted online automotive partner!
Yhteystiedot
Unit 6 Minton Business Centre, NN4 8ES, Northampton, Yhdistynyt kuningaskunta
- 01604666711
- sales@onlineautomotive.co.uk
- www.onlineautomotive.co.uk
4,3
Erinomainen
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 89 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
General customer service and delivery…
General customer service and delivery was good. Let down because of 2 Exhaust Rubber mounts not included in the order. After chasing this query, I was just pointed to the web page where I could order the items. After spending over £700 on my order, the least I would expect would be for me to pay the extra cost and then for the items to be shipped to me and to not incur further postage costs
30. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there,
Thank you for your feedback, and apologies for the frustration caused regarding the exhaust rubber mounts and additional postage costs.
We understand your point, especially given the value of your order. We have passed your feedback on to the relevant team and will take this on board to help improve our service going forward.
Best regards,
Online Automotive
Customers service was top-notch
Customers service was top-notch, and the product was genuine. all fitting was correct.
6. elokuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi,
Thank you for your fantastic review! We're delighted to hear you were pleased with our customer service and that you received a genuine product with the correct fitment. Your feedback means a lot to us, and we look forward to helping you again in the future.
Regards
Online Automotive
Great customer service
29. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi David
Thank you for your kind review! We're delighted to hear you received great customer service. We really appreciate your support and look forward to helping you again in the future.
Regards
Online Automotive
🤠 DO NOT USE ❌
website told me part was suitable for my car so I ordered… got no confirmation rang them about 4 days later asking for a update I expected to have received the order by now.. but they told me part doesn’t fit my car and wanted about £300 extra so I cancelled… chased them multiple times for a refund wasn’t happening had to get a refund through my bank which took weeks!
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Online Automotive Ltd
Hi James,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
Our vehicle compatibility checker is intended as a guide, and in some cases additional checks are needed to ensure the correct part is supplied. We understand how frustrating it is when this leads to delays or unexpected changes.
We're also sorry to hear about the difficulties you experienced with your refund. That's certainly not the level of service we aim to provide. We'd appreciate the opportunity to look into what happened and learn from it. If you could contact us directly with your order details at customercare@onlineautomotive.co.uk for us to review as we are not able to see any reference numbers
We value all feedback and are always working to improve both our communication and our service.
Regards
Online Automotive
WILL NEVER BEEN USING THIS COMPANY…
WILL NEVER BEEN USING THIS COMPANY AGAIN!!!!!
My dad placed an order for a part (15th July 2026) he received a phone call saying “that the part ordered wouldn’t fit his vehicle” and that he would have to pay an extra £300 for the right part, this includes £312 for the part he ordered.
My dad didn’t want the part and cancelled the order.
He never received an email of confirmation for the order or the part in question.
Ever since this we have been chasing for the refund 3 phone calls up to now.
I asked to be put through to a complains teams and was told they don’t have one.
They gave me a website to email them but that would just the customer services team.
AVOID this company especially when it comes to getting your money back.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Online Automotive Ltd
Hi Sam,
Thank you for taking the time to leave your feedback. We're sorry to hear about your dad's experience and understand how frustrating this situation must have been.
Our priority is always to ensure customers receive the correct part for their vehicle, and if we identify that an ordered part isn't suitable, we'll contact the customer before dispatch rather than knowingly sending an incorrect item.
We're disappointed to hear about the delays and communication issues surrounding the refund, as this isn't the level of service we aim to provide. We also apologise if our complaints process wasn't explained clearly.
If this matter hasn't already been fully resolved, we'd appreciate the opportunity to investigate. Please contact us directly with the order details at customercare@onlineautomotive.co.uk so we can review what happened and address any outstanding concerns.
Regards
Online Automotive
Very helpful when I called to see…
Very helpful when I called to see transaction had gone trough very nice lady sorted thing out and also fast delivery
20. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi Marcus,
Thank you for your lovely review! We're so pleased to hear that our team was able to help you quickly and that your order arrived fast. We'll be sure to pass your kind words on to our customer service team. We really appreciate your support and look forward to serving you again!
Regards
Online Automotive
Really quick delivery.
28. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi Levente,
Thank you for your review! We're delighted to hear you were happy with the quick delivery. We really appreciate your support and look forward to serving you again soon!
Regards
Online Automotive
No complaints…
No complaints…. I phoned just to double check the rear silencer would fit then it arrived two days later ..fitted in 15 minutes job done!
31. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi John,
Thank you for your fantastic review! We're glad we could help confirm the correct rear silencer before you ordered, and it's great to hear it arrived quickly and fitted perfectly in just 15 minutes. We really appreciate your feedback and look forward to helping you again in the future!
Regards
Online Automotive
Very reasonable prices with super fast…
Very reasonable prices with super fast delivery
24. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi Mr Smith,
Thank you for your great review! We're delighted to hear you were happy with our competitive prices and super-fast delivery. We really appreciate your support and look forward to serving you again soon!
Regards
Online Automotive
I ordered by phone for personal…
I ordered by phone for personal reasons. The lady on the phone was so helpful. the delivery was on time and fitted as it should.
24. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi Kevin,
Thank you for your wonderful review! We're delighted to hear our team was able to help you over the phone and that your order arrived on time and fitted perfectly. We really appreciate your kind words and look forward to helping you again in the future!
Regards
Online Automotive
Vastaus yritykseltä Online Automotive Ltd
Hi Ivan,
Thank you for your great review! We're pleased to hear your order arrived on time and that you were happy with the product, We really appreciate your support and look forward to serving you again!
Regards
Online Automotive
Great customer service very thorough…
Great customer service very thorough and will definitely be using again Nicky who helped me was amazing on the phone thanks again
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Online Automotive Ltd
Hi Aaron,
Thank you for your fantastic review! We're delighted to hear you received such great customer service and that Nicky was able to help you so thoroughly. We'll be sure to pass on your kind words to her. Thank you for your support, and we look forward to helping you again in the future!
Regards
Online Automotive
Purchased new exhaust was a couple of…
Purchased new exhaust was a couple of days late but staff was very helpful
And product arrived in good condition
And what was advertised.
23. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi
Thank you for your review! We're really pleased to hear that, despite the slight delay, our team was able to help and that your exhaust arrived in good condition and exactly as described. We appreciate your patience and your feedback, and we hope to have the opportunity to serve you again in the future.
Regards
Online Automotive
Great website
Great website, very helpful search function, recommends parts which are compatible with your reg plate. Will definitely use again, thanks
10. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi Jordan,
Thank you so much for your fantastic review! We're delighted to hear that you found our website easy to use and that the registration lookup helped you find the right compatible parts. It's great to know you had a positive experience, and we really appreciate your recommendation. We look forward to helping you again next time. Thanks for choosing us!
Regards
Online Automotive
Wrong part delivered
Wrong part delivered, even though clarification sort on the part. When called back to get correct part was told the customer service would be in touch to arrange a return ,which I would have to pay for , not best impressed
23. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi,
Thank you for your feedback. We're sorry to hear that you received the wrong part despite seeking clarification before placing your order. We understand how disappointing and inconvenient this must have been.
If the incorrect part was supplied following advice from our team, we would certainly want to investigate this further. In such cases, we aim to resolve the issue as fairly and quickly as possible. We're also sorry to hear about the confusion regarding the return process and any costs discussed.
Please contact us with your order details if this hasn't already been resolved, and we'll be happy to review the case and work towards the appropriate resolution. We appreciate your feedback and the opportunity to improve our service.
Regards
Online Automotive
Great customer service
Great customer service, they prevented me from buying the wrong part for my car. Very quick delivery and well packaged.
18. huhtikuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi Perry
Thank you for your wonderful review! We're so pleased to hear that our team was able to help you avoid ordering the wrong part for your vehicle. Ensuring our customers receive the correct parts is always our priority. It's also great to know your order arrived quickly and was well packaged. We really appreciate your feedback and look forward to helping you again in the future!
Regards
Online Automotive
Quick delivery and good price
Needed some new calipers which they miraculously had in stock despite it being a 26 year old car. Thank you Online
29. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi
Thank you for your fantastic review! We're delighted we were able to help keep your 26-year-old car on the road by having the brake calipers you needed in stock. We know how difficult it can be to source parts for older vehicles, so it's great to hear we could help. Thank you for choosing Online Automotive—we really appreciate your support and look forward to helping you again in the future!
Regards
Online Automotive
Scoda fabia back box
The item i ordered was despatched in a timely manner,and received two working days later. Unfortunately it was delivered to the billing address, not the delivery address, which was 150 miles away. This cost me financially,and time wise.
However the part was good and exactly what I ordered.
I am now getting repeat reminders to order parts that I do not require.
17. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi Mr Davies
Thank you for your feedback. We're really pleased to hear that your order was dispatched promptly, arrived within two working days, and that the part was exactly what you needed.
We're very sorry to learn that your order was delivered to the billing address rather than the delivery address you specified. We completely understand how frustrating this must have been, especially given the additional time and expense it caused.
Regarding the reminder emails, we're sorry if they've become a nuisance. You can unsubscribe at any time using the link included in the emails, or our team can help if you need any assistance.
Thank you again for your honest feedback—we truly value it and hope we'll have the opportunity to provide you with a much better experience in the future.
Regards
Online Automotive
Poor warranty process and support
Had to purchase replacement exhaust back box as previous item failed under warranty. Warranty process is far too long (currently 4 weeks and waiting with no resolution) with vehicle unusable during this time due to exhaust failure. E-mails go unanswered and need to call through every time I need to try to get an update.
Staff are friendly and helpful and cannot fault fast delivery. Would have been 5 stars if warranty process was not so slow.
27. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi Andrew,
Thank you for taking the time to share your feedback. We're pleased to hear that you found our team friendly and helpful, and that your replacement exhaust was delivered quickly.
We're genuinely sorry to hear about your experience with the warranty process. We completely understand how frustrating it is to be without your vehicle while waiting for a resolution, and we apologise that the communication hasn't met your expectations. Warranty claims can sometimes require additional assessment, but we appreciate that four weeks is a significant amount of time to be waiting.
Your feedback is invaluable, and we'll use it to improve both our communication and warranty handling process. We hope we have the opportunity to restore your confidence in us.
Regards
Online Automotive
Excellent service.
Excellent service.
Made my order on a Friday evening and received my part first thing Tuesday morning.
21. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi,
Thank you for your great review! We're delighted to hear your order arrived so quickly after being placed on Friday evening. It's fantastic to know we could get your part to you first thing on Tuesday morning. We really appreciate your support and look forward to helping you again in the future!
Regards
Online Automotive
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