Ordered front brakes for my BMW. Delivery was quick and the parts were exactly right. I've got non-standard wheels so the fitment wasn't obvious, but the support team sorted the order out for me befor... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I was in such a mess trying to find the correct part for my Skoda Kodiaq. Having been quoted a large amount by the main dealer, i found these via google. Once I submitted my order they confirmed my re... Näytä lisää
Yritys on vastannut
Really happy with the service from Online Automotive. Ordered some parts through their website and everything was really straightforward. Customer service was great and really helpful when I nee... Näytä lisää
Yritys on vastannut
I ordered a Seat Ibiza 1.4L BOSCH Rear Brake Shoe Pre-assembled which I found from putting my number plate in and seeing it was compatible for my car and they sent me a kit for a Mercedes Sprinter a... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Massive Range Of Car Exhausts, Full Exhaust Systems, Catalytic Converters, Rear & Central Silencers, Brakes, Car Parts All At Discounted Prices! Looking for top-quality automotive parts with reliable service? At Online Automotive, we make it simple to find and order the exact components you need, ensuring a seamless experience from start to finish. Whether you're searching for replacement parts, or essential maintenance items, we offer a vast selection at competitive prices. Customer satisfaction is at the heart of everything we do. With a user-friendly website, secure transactions, and swift delivery, we strive to provide a hassle-free shopping experience. Our expert customer service team is always on hand to assist with inquiries, making sure you find the right part for your vehicle. We understand how important it is to receive the correct part quickly, which is why we prioritize fast and efficient dispatch. Many of our customers appreciate our reliable delivery service, ensuring they get back on the road without unnecessary delays. Trust is essential when shopping for car parts online, and we’re proud of our positive reviews on Trustpilot. Your feedback helps us continue providing excellent service. If you've had a great experience with Online Automotive, we’d love for you to share it on our Trustpilot page. Thank you for choosing us—your trusted online automotive partner!
Yhteystiedot
Unit 6 Minton Business Centre, NN4 8ES, Northampton, Yhdistynyt kuningaskunta
- 01604666711
- sales@onlineautomotive.co.uk
- www.onlineautomotive.co.uk
4,3
Erinomainen
6 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 89 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
3 weeks after this company cancelled my…
3 weeks after this company cancelled my order due to them not having the correct part and I am still waiting for them to refund me. Despite numerous emails and phone calls they keep fobbing me off, telling me it’s marked as priority and that they refund had apparently been actioned but still nothing! No other company takes this long to send a refund
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Online Automotive Ltd
Hi there,
We're sorry to hear you were disappointed with your experience.
Your order was cancelled after we confirmed we were unable to supply the correct part. We understand your frustration regarding the refund delay.
As a chargeback was raised with your bank, the refund is now being handled through that process. We accepted the chargeback, and the funds have already been returned to your bank. If they have not yet appeared in your account, we would recommend contacting your bank for an update, as they are now responsible for completing the process.
We apologise for the inconvenience caused and appreciate your patience.
Best regards,
Online Automotive
Vastaus yritykseltä Online Automotive Ltd
Thank you for your review!
We're pleased our team could help you find the correct part and that your order arrived quickly. We appreciate your feedback and look forward to helping you again in the future.
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're glad you're happy with the item, the packaging, the value, and the delivery. We appreciate your feedback and hope to see you again soon.
Good communication good correspondance…
Good communication good correspondance and a decent price 2nd time I have used this company. All fixings and parts excellent and well packaged.
18. kesäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're pleased to hear you've used us again and were happy with our communication, pricing, and the quality of the parts and packaging. We appreciate your continued support and look forward to helping you again.
Very simple ordered an exhaust for a…
Very simple ordered an exhaust for a smart car, came two days later perfect fir.
10. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're glad your exhaust arrived quickly and was a perfect fit. Thanks for choosing us, and we look forward to helping you again.
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're pleased to hear you were happy with our customer service. We appreciate your feedback and hope to help you again soon.
Ptomt with the orderd and diliverd on…
Ptomt with the orderd and diliverd on time.SUPERB.
9. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're pleased your order was processed promptly and delivered on time. We appreciate your feedback and hope to see you again soon.
No customer care skills and just not interested in helping
Ordered a kit of Bosch front discs and pads pads, after a delayed delivery and having to ring up and chase my order because of no email communication it eventually turned up nearly a week later, opened and found the pads they have sent are APEC which are a budget pad and not the Bosch ones I ordered, I phoned to discuss this and was told to email customer services to which I did, a prompt reply to my email the next day only to ask have I checked the fitment for some reason (nothing to do with were send you out the correct part) , to which I replied I’m not wasting my time checking the fitment of a something I didn’t order, I then phoned the next day following for customer services and got through to sales and was told they can’t do anything and have made a note on the system to call me and put a urgent note and 5 days later still no reply to my email and no phone call, Issue is still ongoing
6. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Hi there, Thank you for your feedback. We're sorry to hear that your order didn't meet your expectations and that the experience caused frustration.
We appreciate that the incorrect brake pads were initially supplied, and we understand why this was disappointing. Since your review, we've been in contact with you, arranged to exchange the APEC pads for the Bosch pads you originally ordered, and we're pleased we were able to resolve the issue to your satisfaction.
We also apologise for the delays in communication during the process. Your comments have been taken on board, and we're reviewing how we handle customer enquiries to help prevent similar situations in the future.
Thank you for giving us the opportunity to put things right, and we appreciate your business.
Best regards,
Online Automotive
Couldn’t believe they charged me an…
Couldn’t believe they charged me an extra £4 when the website had already told me it was the right part and I had paid for it and it took about 3 days to get back to me saying that one I had spoke to them the part arrived very quickly and was the right one would use again
16. kesäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
We're sorry for the confusion regarding the additional charge. In some cases, our vehicle registration lookup can identify the correct part, but if there are multiple fitment options for a vehicle, we need to manually verify the application to ensure the correct part is supplied. Occasionally, this can mean a different part is required, which may be priced differently.
We appreciate your patience while we confirmed the correct fitment, and we're pleased to hear that once everything was sorted, your part arrived quickly and was the right one.
Thank you for your understanding, and we're glad to hear you'd use us again. We look forward to serving you in the future!
Avoid this COWboys if you respect…
Avoid this COWboys if you respect yourself
Ordered a range rover evoque dpf on Friday
They promised will be delivered at their place on Monday morning, first thing to collect, now they say they haven’t ordered it yet. Avoid avoid avoid. No answer phone calls to get my deposit back
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Online Automotive Ltd
Hi there,
We're sorry to hear that you were disappointed with your experience.
Following our phone conversation, your order was cancelled at your request as you no longer wished to proceed. We apologise that the expected availability changed and understand this was frustrating.
Our team remained available to assist throughout, and your refund was processed following the cancellation. If you'd like to discuss your experience further, please contact us directly and we'll be happy to help and we ask that conversations remain respectful towards our team.
Best regards,
Online Automotive
Got the product in a timely manner
Got the product in a timely manner; however, something was wrong with their emailing system as I never received any and the product I purchased have a few substantial dents in it, which will properly not affect function.
13. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
We'll also investigate the email issue you've highlighted, as order updates are an important part of our service.
Thank you for bringing this to our attention, and we appreciate your understanding.
Great choice of parts and very…
Great choice of parts and very competitive prices plus next day delivery are the reason why I shall continue to use online automotive.
24. kesäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're pleased to hear you were happy with our range of parts, competitive prices, and next day delivery. We really appreciate your continued support and look forward to helping you again.
Great service form the customer service…
Great service form the customer service team. Quick delivery time and great product
10. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're pleased to hear you were happy with our customer service, the quick delivery, and the product. We appreciate your feedback and look forward to helping you again.
Timeous delivery of ordered parts
2. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thank you for your feedback.
We're pleased to hear your order arrived promptly. However, we're sorry that you didn't receive any email updates and that the item arrived with dents.
We understand this isn't the experience you were expecting. We'll also investigate the email issue you've highlighted, as order updates are an important part of our service.
Thank you for bringing this to our attention, and we appreciate your understanding.
Quality parts and service
Easy to navigate site, competitive prices and quality of parts, great delivery service and well packaged so no damage to goods! Even when I ordered the incorrect part got a call to advise of my mistake and rectified my error!
1. kesäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're pleased to hear you found our website easy to use and were happy with our prices, delivery, and the quality of the parts. We're also glad we were able to spot the incorrect part before dispatch and help get the right one to you.
Thanks for your support, and we look forward to helping you again.
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're pleased to hear you were happy with the quick delivery and the advice from our team. We appreciate your feedback and hope to help you again soon.
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're pleased to hear you were happy with the quick delivery and good value. We appreciate your feedback and look forward to serving you again.
Arrived quickly and in great condition
Arrived quickly and in great condition. Fitted perfectly to car, both flanges mating really well.
Very competitive price as well.
30. kesäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're pleased to hear your order arrived quickly, fitted perfectly, and was in great condition. It's great to know you were happy with the quality and our competitive pricing. We appreciate your feedback and hope to serve you again soon.
Easy to order
Easy to order. Competitive pricing. Fast delivery and all parts I have ordered fitted.
1. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're glad you found it easy to order, were happy with our prices, and that your parts arrived quickly and fitted correctly. Thanks for choosing us!
Fast turnaround
Fast turnaround. Cheap. Easy to use. The local motorfactor part was over twice as expensive. 2 day delivery. Will be using again.
1. heinäkuuta 2026
Vastaus yritykseltä Online Automotive Ltd
Thanks for your review!
We're glad you found us easy to use, great value, and that your order arrived quickly. Thanks for choosing us—we look forward to helping you again.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.