Omlet Arvostelua 

Found exactly what I was looking for and a great price with quick delivery and easy website to navigate

If you buy a dog bolster bed with legs, a base plate will be included to screw the legs into. I bought a bolster bed and legs from the outlet page (£5 less than new). No base plate was sent, and now Omlet want me to pay a further £16 for one!
Also the 10% discount code was not applied to my order, a problem that seems common according to previous reviews.
Customer service not prepared to help, so I shall be requesting a refund for the entire purchase.

Ordered a Guinea-pig enclosure to go around a hutch to get it spring summer ready for when they go back outside. As there are alot of cats in my area I noticed that even though I have dogs they would often venture to the hutch and I didn't feel happy and wanted to make sure Guinea-pigs were safe and comfortable. The order arrived 3 days before estimation which was fantastic. All the boxes arrived at the same time. The instructions were great, laid everything out and got it all together in about 3h. The c clips are a nightmare but after a few attempts, I managed to work out how to use the clips without my hands squeezing so hard. End result it looks amazing and it's better than I thought. The enclosures are pricey but I haven't seen any that are as good as this and if the mesh on the roof is too big for your requirements add a little extra mesh.

Assistenza molto buona, prodotti buoni ma potrebbero migliorare con poco, tempi di consegna pessimi in quanto non trovo corretto che venga data la possibilità di acquistare un nuovo prodotto che non è attualmente disponibile facendo così aspettare mesi per poterlo ricevere e spedire.

Panier arrivé avec plus d'un mois de retard j'ai du racheter un panier pour accueillir mon chiot. Aucun geste commercial de la part d'omlet ne m'a été proposé. Le panier fait avec un tissu résistant testé. Mon chiot qui n'est pourtant pas destructeur est parvenu à faire un trou au bout de 2 mois. Le panier acheté en secours qui était pourtant bon marché ( 40 euros) est quand a lui toujours intacte. Tout comme les peluches de naissance de mon chien. La qualité est déplorable au vu des prix pratiqués. Il est impossible de racheter uniquement la housse il faut racheter le panier complet en cas de trou. A fuir.

After original issues with our original purchase the team were very friendly and helpful. The replacement was perfect and communications throughout could not have been more polite or helpful. Thank you

Je betaalt heeeeeeeel veel en wij hadden hogen verwachtingen we hebben namelijk een stukje hobbelig gras en hadden het kleinen kippenhok gekocht met banden hebben hem nu een jaar en trapje bevestiging is al helemaal kapot (je kan er amper mee rijden als je geen heel recht perceel hebt) verder is het uitmesten wel makkelijk maar nog een minpunt geen duidelijke incructies kortom koop dit alleen als je biljoenair bent anders is het geld NIET WAARD

I am really disappointed with the customer service. After trying to use a valid 10% discount and free shipping code it was not applied to my basket. After emailing the company I got a reply requesting that I send them a screenshot of my basket and the code I was trying to use. There was no response to this but I received another email from them a few days later saying hope everything was resolved when it wasn't.

Ik ben zeer tevreden met de producten en service van Omlet. De klantenservice is uitstekend: ze reageren snel en geven duidelijke antwoorden. Het bedrijf biedt geweldige producten voor dieren, en ik kan het zeker aanraden, vooral voor konijnen. De buizen die ze aanbieden zijn fantastisch, ideaal voor mijn konijn om in te spelen en zich te verstoppen. Een echt topbedrijf

I wanted to share my frustration with the Omlet Cat Tower, which has been a big letdown, especially considering its high price tag and the effort required to assemble it. I had high hopes for this product after seeing glowing reviews on social media, but it has fallen far short of expectations.

The main issue is the wobbliness of the tower. The structure feels unstable, which is concerning given it’s meant for pets. I’ve previously purchased £50 tension-fit cat trees from Amazon that didn’t require any drilling and yet felt far more robust and secure. By comparison, Omlet’s premium pricing and promises of quality have left me deeply disappointed.

What’s particularly upsetting is that even after all the time and effort spent assembling the tree, the poles and platforms continue to rotate. The poles are as tight as they can be, but the fact that this issue persists is disheartening. A product at this price point should not require constant adjustments just to feel safe for use.

The customer service advised me to buy ANOTHER pole to attach to the one I've already bought to stop the pole from moving or having a wall brace mounted (which won't stop the woobliness/rotating movement, but it would make it "less worse").

I didn't see any information about this issue on their website, so I felt prompted to share my negative experience so other cat owners don't go through the same frustrating process.

This experience has been frustrating and disappointing, and it’s hard to justify the cost of a product that fails to meet basic expectations for stability and reliability. I hope Omlet takes this feedback seriously to improve their product.

Update suite à l’e-mail du service client : je rajoute une étoile car c’était généreux d’offrir une nouvelle housse mais devoir attendre deux mois pour la recevoir et bizarrement après avoir relancer le colis est arrivé en 3 jours contre deux mois d’attente.. je suis tout de même reconnaissante du service client pour le geste commercial mais cela n’enlèvera pas ma déception de la marque.
Commande N*1807584 du 22 juin 2024 pour un panier nid douillet large au prix de 124 euros. Un prix donc conséquent que je me suis permise d’offrir à mes chiens pour un panier qui semblait être de bonne qualité et donc durable. Au bout du premier lavage, même pas 2 ou 3 lavage mais bien un lavage en respectant les consignes de lavage, le panier s’est décoloré à plusieurs endroit. Je suis de bonne foi et je précise qu’il n’y avait à laver que la housse déhoussable dans la machine et que je fais un rinçage de machine à chaque linge différent. Estimant que peut être ai-je fait une erreur j’ai laissé tomber. Aujourd’hui au 4 e lavage en 5 mois donc, c’est la fermeture éclair qui a cassé sans même que je l’a manipule. Mon chien s’est seulement installé dans son coussin et un « boudin » du coussin est parti. Pour 124euros c’est franchement très moyen. Pourtant le concept d’une housse en matière recyclé partait d’une bonne idée écologique et était plaisante. Je suis très déçue et pensait racheter un produit chez eux pour ma famille ce ne sera pas le cas.

I purchased the rabbit run and tunnel. Quick delivery, the instructions were clear. I love the system, which means I can extend the run for the summer, as well as giving my girls full choice of their hutch and the outside.

Recently purchased a walk in run for my chickens. They have an Eglu cube. Delivery was good. Instructions were confusing to say the least, 2 people/2 hour build more like 2 people/7 hour build then another 7 hours to complete all the extras, attaching the cube, perches, roof cover etc
Received 11 boxes but you needed to open them all and the instructions weren’t clear as to what order you would need them in.
Husband is an engineer by trade and he struggled so wouldn’t recommend building it with a wife that struggles with knowing her left from right!
Definitely could be divorce material
Now it’s up it’s brilliant the girls love it
Unfortunately Storm Bert ripped the roof cover off but the run is intact, luckily we bought the Omlet screw in ground pegs!

I purchased an auto coop door a few years back which worked for a while but failed due to an error.

Omlet were very understanding of the issues caused by the error and stopped at nothing to immediately resolve the issue and apologise for the outcome. Great customer services - goes a long way to establishing a lot of trust in their brand, and creating a great reputation

my chickens love there run! its perfect

Always a joy to shop with Omlet! My budgie Buddy is definitely an Omlet shopper!

Fantastic customer service. I had a small problem which was resolved instantly. The company has been first class. The products are of the finest quality. Very happy.

The instructions for this cat scratcher are unnecessarily complicated. Despite having assembled numerous products over the years, including those from Omlet, these instructions were by far the most frustrating to follow. While a video guide is provided, the assembler’s hands frequently block the view, making it difficult to understand the steps.

After much effort, I finally got it assembled, and it has been set up for a couple of weeks now. However, my initial impressions were disappointing—the lights are far less vibrant than the images on the Omlet website suggest.

More importantly, our three cats have shown zero interest in using it. Even after spraying catnip to entice them, they were curious but didn’t engage with the scratcher.

At this point, it feels like I’ve wasted £179.

Having eagerly awaited the arrival of our hen fencing, I was so disappointed to open the box and find it was made in China. How on earth can this be right from a carbon footprint perspective and the climate crisis. Come on Omelet find a UK manufacturer, you should be setting an example rather than maximising your profit.

Had an issue with a broken bowl which catches the husks. Had a brand new one the next day. Absolutely sterling service. Professional, helpful staff. Nothing seems to be too much trouble. Rare these days to find excellent customer service

Great customer service and lovely products