I have been a user for several months. I am unfortunately only learning the trade at a slow pace. Doing this alongside Octa has been a great experience so far. Real account and the practice account. G... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
User Friendly, Beginner Friendly, Service Fast & Best, i used last 4years through different accounts, not any problem till now. Im fully satisfied and happy with this broker, even i recommend to my fr... Näytä lisää
Yritys on vastannut
Title: Great Trading Experience I have had a very good experience with Octa Broker. The platform is easy to use, deposits and withdrawals are smooth, and the customer support team is helpful and re... Näytä lisää
Yritys on vastannut
It has been one week that I'm sent the all details twice .and you say, another department is investigating the problem before two days. Is your investigation done yet? Why your company is irrespons... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Octa Broker
Yrityksen kirjoittama
Octa is a global brokerage brand that prioritises transparent trading, fast withdrawals, and reliable access to services.
Key facts about Octa:
Offering easy-to-use analytical tools and guidance for traders of all experience levels, Octa provides high-quality trading services and transparent, advantageous trading conditions:
Key facts about Octa:
- 15 years on the market
- 28 mln+ traders' accounts
- 3 trading platforms: OctaTrader, MT4, and MT5
- 280+ trading instruments
- 90+ industry awards.
Offering easy-to-use analytical tools and guidance for traders of all experience levels, Octa provides high-quality trading services and transparent, advantageous trading conditions:
- low spreads
- quick deposits and withdrawals
- 0% commission
- no swaps
- 50% deposit bonus.
Yhteystiedot
Yhdistynyt kuningaskunta
- www.octabroker.com
3,7
Keskitasoinen
10 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
My deposit not credited
My deposit gone after sucessfull upi payment they are not responding
utrno:022856379735
Account id 125665733
They are not ignoring by sending same emails human agent chat is not available for repetative trys
Deposit received today
Thanks for ur reply
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
Thank you for sharing your concerns, and we sincerely apologize for the delay and frustration you experienced.
Upon review, we can confirm that your case has now been successfully resolved. We regret that the process took longer than expected and appreciate your patience throughout. Your feedback has been noted and shared with the relevant team to help us improve our service.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re always here to help.
Kind regards,
Octa Rep.
octa blocked account and never returned even my initial deposits .
this is a worst broker ever I find . I am fed up within its services and it takes a lot**Rating: ★☆☆☆☆ (1/5)**
I am posting this review in the hope that Octa's senior compliance team will review my case fairly.
I am **Vishal Kumar Meena**, and I traded manually on my MT4 account using the trading conditions, spreads, and leverage provided by Octa.
During a routine compliance review, Octa requested enhanced KYC verification, including a selfie with my ID and proof of the source of my deposits. I cooperated with the process, informed them that I was preparing the required documents, and submitted the requested verification within the timeframe they had provided.
After the review, my account was permanently blocked.
Initially, Octa relied on clause 3.10 of the Customer Agreement without giving any specific reason. Later, they informed me that my trading allegedly involved misuse of the Negative Balance Protection feature under clause 8.2.
However, **my trading account never went into a negative balance.** I traded manually and simply used the leverage that Octa itself made available on its platform.
I repeatedly requested:
* The specific trade tickets allegedly considered abusive.
* The factual basis for concluding that I misused Negative Balance Protection.
* The calculation used to cancel my trading results.
* A complete reconciliation of my account.
* The return of my remaining deposited funds and any balance not connected with the alleged abusive activity.
Unfortunately, I received only general responses, and Octa ultimately stated that they would not entertain any further refund requests.
Another point that concerns me is that my deposited funds have not been returned. I also note that Octa referred to clause 8.2, which states that "**the profit and/or loss gained with this advantage may be cancelled**." My overall trading history reflected approximately **USD 50,000 in trading losses**, yet I have not received any explanation of how this clause was applied to my account or how my final balance was calculated.
I am **not asking for special treatment**. I am asking for transparency, a trade-by-trade explanation, a complete account reconciliation, and a fair resolution supported by evidence.
If a member of Octa's senior Compliance or Legal team is willing to review my case, I am ready to provide all correspondence, trading history, deposit records, and KYC documents.
I sincerely hope Octa will reconsider my case and resolve it fairly.my mail id I am waiting for hear from octa side and .thanks
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
We’re truly sorry to hear about your concerns and understand how frustrating this situation must be for you.
Upon review, our relevant team has already sent you an email with detailed information regarding your case. We can confirm that access to your account has been restricted in accordance with section 3.10 of the Customer Agreement. Our team identified an activity involving the Negative Balance Protection feature at Octa that doesn’t align with its intended use. This feature is designed to support clients in specific situations, not to generate additional profit.
For any further clarification, we kindly recommend contacting our KYC department, as they have the necessary expertise and full access to assist you with this matter in detail.
Thank you for your understanding.
Kind regards,
Octa Rep.
Paid compensation in 2023, denied identical claim in 2024 — server log request refused under their own Clause 17.1
Octa paid me USD 12,888.07 compensation for a stop-out in December 2023, then denied all compensation for a structurally identical stop-out in July 2024 on the same account — losing USD 13,782.27 — without ever explaining the specific difference between the two cases. Their own agent confirmed in writing that no margin call notification records exist. When I formally requested server log disclosure under Clause 17.1 of their own Customer Agreement — the clause they designate as the authoritative dispute record — they refused to answer and sent identical copy-pasted responses across four different agents (Daphne, Erwin, Aztek, Jeremy). Two stated 'senior dedicated team reviews' produced the same copy-paste response with no specific explanation. Account: 47950307.
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
We're sorry to hear that you're dissatisfied with the outcome of your case.
After reviewing your account, we can confirm that Customer Support Team has already provided you with a detailed explanation, both recently and during the original investigation in 2024. After carefully analysing the available data, we found no issues with our application or servers.
Regarding your Stop Out, we can confirm that it was executed in accordance with the prevailing market conditions and the applicable deposit bonus conditions. While you refer to a previous case, it is important to note that the two events occurred under different market conditions and were assessed independently. Therefore, the outcome of one case does not determine the outcome of another.
We understand that this outcome may be disappointing, and we appreciate the time and effort you put into sharing your concerns. Please be assured that the matter was reviewed carefully, and our position remains unchanged.
Kind regards,
Octa Rep.
I deposited some money and it was…
I deposited some money and it was perfectly processed
But it’s still not credited to my trading account. Its been 7 days for now.
No proper response from Octa team, they are just asking me to wait and they even don’t know how long i have to wait.
Poor customer service
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
We're sorry for the delay and understand how frustrating this situation has been.
Please be assured that it was never our intention to delay your deposit. We can confirm that your case is being handled by our team, and we're doing everything possible to have the funds credited to your trading account as quickly as possible.
We sincerely appreciate your patience and understanding.
Kind regards,
Octa Rep.
After a long delay with my withdrawal…
After a long delay with my withdrawal saying my account was under review, I finally was paid out.
I got worried, but none the less, they are a great broker.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
Thank you for taking the time to update your review and for your continued trust in Octa.
We're sorry for the delay you experienced and understand the concern it caused. We're glad to hear that your withdrawal has now been completed successfully. Your feedback is valuable to us as we continue working to improve our services and provide a smoother experience for all our clients.
Kind regards,
Octa Rep.
لديه مشكله في حسابي طلبات سحبيات ومرت…
لديه مشكله في حسابي طلبات سحبيات ومرت عليهم كثير الي 11 يوم ولم يصل هاذ رقم حسابي التدوال 63089609 شاكرين تعاونكم واتمناء تسريع السحب لان هاذ الشي مقلق بالنسبه لي
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
After reviewing your account, it appears that all of your withdrawal requests have already been completed.
If you're referring to a particular transaction, please share the relevant withdrawal ID with Customer Support Team. We'll be happy to review the case and assist you further.
Kind regards,
Octa Rep.
Deposit fund is not credited
I have made a deposit on 2nd July. 5 days passed and it is not credited to my trading account. I have sent several emails to customer care,
Tried to connect with customer care via chat several times. But the bot is answering and keeping me waiting for some time and closing the chat without connecting to customer care executive.
Fed up with octabroker. On sending email to them, standard automated email is received.
Very bad customer care and poor service to the customers.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
We're sorry for the delay and understand how frustrating this experience has been.
We located your request and can confirm that your case has been escalated to the relevant team for further review. Our specialists are doing their best to resolve the issue as quickly as possible.
We also apologise if our AI assistant was unable to address your enquiry—we're continuously improving it to better provide clients with the support and assistance they need.
We appreciate your patience and understanding.
Kind regards,
Octa Rep.
I deposited 40000 but it's could…
I deposited 40000 but it's could reflect in my account , but the team do superb job to help me
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
Thank you for your high rating and for your trust in Octa. We truly appreciate your kind words about our team.
We can confirm that we've received your request and our specialists are currently looking into it. We're doing our best to complete the process as quickly as possible and appreciate your patience in the meantime.
Kind regards,
Octa Rep.
very bad experience I was deposited …
very bad experience I was deposited 30 June still not credit. I has chat talk to agent 100 times didn't connect I send mail more than 50 times no response I share all data proof but they didn't credit my money still send AI assistance msg how can I help you I was so angry that AI answer worst customer support octa I was deposited correctly but you hold my money around 1 week
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
Thank you for reaching out, and we're sorry for the inconvenience this has caused.
After reviewing your case, we can confirm that the deposit has not yet been credited. Our team has completed an initial check but was unable to locate the funds. To help us continue the investigation, please send us a detailed bank statement in PDF format showing all account details and transactions from 30 June 2026 to the present.
Once we receive it, we'll look into this further as quickly as possible.
Kind regards,
Octa Rep.
i deposited 20000 indian rupees via UPI…
i deposited 20000 indian rupees via UPI PAYMENT APP on 1 july 2026 its been more than 5 days my deposit not credited yet into my trading acount. and when i try to connect human agent its everyday unavailble. i sent many email to support of octa no response. i will not recommend octa broker to any trader worse broker and scammer please stay away
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
We're sorry to hear about your experience and understand how frustrating this situation must be.
We can confirm that we've received your request, and our team is currently investigating the delayed deposit. Please be assured that we're doing everything possible to resolve the matter as quickly as we can.
We appreciate your patience during the investigation. If any additional information is required, Customer Support Team will contact you directly via email.
Kind regards,
Octa Rep.
Raden good agent help me with my case…
Raden good agent help me with my case ,explain everything i was need to know i hope resolve it
thank you
octafx good broker i suggest to all i have many years with this broker
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
Thank you for your wonderful review and for your trust in Octa over the years.
We're delighted to hear that Raden was able to assist you and provide the information you needed. Your kind words will be shared with the team.
Thank you for recommending Octa—we truly value your continued support.
Kind regards,
Octa Rep.
Vastaus yritykseltä Octa Broker
Hello!
Thank you for your 5-star rating and your kind words.
We're delighted to know you've had a great experience with Octa. Your support means a lot to us, and we'll continue working hard to provide you with the best possible service.
Kind regards,
Octa Rep.
Dear Octa Support Team,I am writing to…
Dear Octa Support Team,I am writing to formally log a complaint regarding my pending withdrawal request, which has now been stuck for 7 days with zero communication. Furthermore, your live chat and email support channels have been entirely unresponsive for the past 3 days.
UPDATE: The broker reached out via email and requested a full bank statement from the date of deposit to the present day. I sent the official PDF statement immediately. Since sending the documents, support has gone completely silent again, and my withdrawal remains stuck. This feels like an intentional delay tactic.
FINAL UPDATE: Following my public dispute and regulatory escalation, an Octa human agent named Maddie reviewed my bank statements and fully approved my account. Both of my pending withdrawals have now successfully cleared into my Nigerian bank account. The issue is 100% resolved.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
We're sorry for the delay and understand your concern.
After reviewing your case, we can see that additional verification is required before we can proceed with your withdrawal. Our team emailed you on 1 July 2026, requesting an original, unlocked PDF bank statement from your bank, covering the period from 29 June 2026 to the present and showing your deposits to our platform.
Once we receive the requested document, we'll continue the review and process your withdrawal as quickly as possible.
Kind regards,
Octa Rep.
10 June ko deposit kiya tha 4000 ka aj…
10 June ko deposit kiya tha 4000 ka aj tak nahi aya refund bhi nahi derhe hai
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
We're sorry to hear about your experience and understand your concern.
After reviewing your case, we can see that our team emailed you on 12 June 2026 with the next steps. We kindly ask that you first check with your bank to confirm whether the transfer was returned.
If there was no bounce-back, please reply to our email with your bank statement in PDF format covering the period from the transaction date to the present. Once we receive the requested information, we'll continue the investigation as quickly as possible.
Kind regards,
Octa Rep.
They are scammers
They are scammers. I deposited money, but it has not been added to my wallet. They are also not responding to my messages. This is a scam stay away from them.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
We're sorry to hear about your experience and understand your frustration.
We can confirm that Customer Support Team has received your request and is currently investigating it. Based on the initial review, this appears to be a batch transaction rather than a wallet-to-wallet transfer, which is probably why it wasn't credited automatically.
Our team is continuing the investigation and will keep you updated via email. We appreciate your patience while we work to clarify the transaction details.
Kind regards,
Octa Rep.
I Been using OctaGlobal for years
I Been using OctaGlobal for years. Withdrawals usually do go through, although there were times payouts took far too long while they suddenly requested bank statements and extra verification for a bank account they’ve already had for years.
My biggest issue is the leverage changes. I’ve repeatedly noticed my leverage being changed whenever my account is performing well or getting close to bonus targets. That completely affects risk management, trade sizing, margin, and overall trading consistency.
When leverage changes unexpectedly, it throws traders off rhythm, disrupts strategy execution, and can lead to unnecessary losses. Consistency is critical in trading, and constantly changing trading conditions damages trader confidence and performance. never have a
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
Thank you for taking the time to share your feedback and for being with us for the past few years.
We're sorry for the inconvenience you've experienced. Requests for additional documentation are a standard part of our procedures and help us comply with applicable AML requirements, protecting both our clients and our platform.
Regarding leverage, adjustments may be made in accordance with our policies and current market conditions. These measures are applied to support responsible risk management and maintain stable trading conditions.
We appreciate your feedback, as it helps us continue improving our services.
Kind regards,
Octa Rep.
PAID FINALLY!!!
Company is good , payed me after 1 week , due to long time taken for deposit and my inconvenience I am going to give you 4 stars.
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
Thank you for your patience while we worked on your case.
We're glad to confirm that the issue has now been resolved. We understand how frustrating the delay must have been and appreciate your understanding throughout the process.
If you have any further questions or need assistance, please don't hesitate to reach out to our Customer Support team.
Kind regards,
Octa Rep.
Good 👍👍👍👍👍👍
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
We appreciate your feedback a lot. If you have any ideas or recommendations for improving our trading app and earning a 5-star rating, you're more than welcome to write to us at support@octaassist.com.
We'd love to hear from you!
Kind regards,
Octa Rep.
Ok very good
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
Thank you for taking the time to rate our app and for your high score.
Kind regards,
Octa Rep.
I want to file a complaint regarding a…
I want to file a complaint regarding a very serious issue I faced with Octa. I deposited LTC to the wallet address provided in my Octa account, but the funds never arrived in my Octa wallet. After noticing the issue, I contacted customer support for help, but instead of properly resolving the matter, they only gave vague replies like “we will check the issue” and asked me to send an email.
What is even more concerning is that when I checked the LTC deposit address again in my Octa account, the address had suddenly changed. This is extremely suspicious and unacceptable because I deposited LTC to the address shown by the app at that time, and now the address is different while my funds are missing. This has caused me financial loss, stress, and a complete loss of trust in the platform.
I request an immediate investigation into this matter, proper tracking of my LTC deposit, and a full resolution as soon as possible. Users should not have to suffer because of wallet/address issues and poor customer support. My experience with this app has been very bad, and I would strongly warn others to be careful before using it.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octa Broker
Hello!
We understand your concern and thank you for providing feedback.
Please note that a change of a wallet address is a part of the internal process. Every new deposit shall be initiated from the deposit page to ensure the usage of the relevant details. The process is in place solely to support the availability of payment options, and we're sorry it raised suspicion.
We would be happy to assist you with this matter if you could kindly provide your trading account number. Alternatively, Customer Support team will let you know once the case is resolved.
Kind regards,
Octa Rep.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.