New Zealand Post Arvostelua 

Awesome: I cannot speak highly enough of NZ Post. Nice friendly local driver, he knows us by name, that our son lives next door and is quite happy for either of us to sign deliveries. Local depot to our home is always on the very next cycle in under 2 hours every time and overnight to all the major centres.
Over the Christmas break I recently sent a box Auckland to Wellington. I accidentally booked the pickup for Monday the following week, instead of the same day, I phoned in to correct it, got a lovely lady on the phone who said she would alert our courier. It was picked up within two hours. The customer support lady even rang me back to say it would be picked up same day, it was already gone. The parcel arrived at the buyer in Wellington the following day. Also I have a customer who supplies NZ Post return tickets with their products I photograph. Booking the pickup is done on a non-login form, that remembers all my inputs so each time I don’t need to go over it again, just enter the ticket number and click submit, their tracking form is on the home page for goodness sake, how good is that. 5stars And I’ve been using couriers for over 40years.

I booked a nz post courier for pickup just before Christmas and in the collection instructions I wrote please call me on my phone I was waiting and waiting nobody called I phoned nzpost to enquire and the attendant said courier driver doesn't call you I miss out and I wanted to ask if the company driver doesn't call the customer why leaving phone number is an option

Navjot Singh is a lovely man with a professional friendly manner.

He is very approachable in regards to any question I may have. Always gives a smile and we have no issues with his deliveries/pickups.

Great Service

Thrice they have disappointed me.

1. One time I sent a package to my home country, and because I was new to NZ, I didn't know it was much cheaper to make the booking online than in person (which makes no sense as they have the same amount of work - I think they have to type just a couple of extra stuff but it took like 2 minutes? A 20 dollar difference, really?). But this isn't even my complaint! The issued lied on them giving me the smallest sheet of paper I've ever seen to write the details, the computer not being able to read it (because the people in the counter didn't bother to check if everything was ok) so a lot of information was missing because the machine couldn't read the small letters/numbers of the paper! Because of that the customs in my country had to send me an email asking for the remaining information and I had to pay an extra fee of 20 euros (40 dollars) because of the incompetence of NZ post!

2. One time I was expecting a package from my dad to arrive and it was delayed so I went to NZ post to ask for more info. They coldly told me I had to make a complaint online. That's it? My dad went to his local post office and they gave him information of all the places the package had been and they were super helpful and kind. C'mon NZ post! After I made a complaint, it took them over a week to reply... In the meantime the package had arrived. How useless.

3. Just a week ago, They broke my what was inside my package and refused to pay me back even with evidence of how well packaged it was (multiple layers of bubble wrap inside a box). They claimed the box probably was faulty from the get go because and this is stupid. I used paper to surround a portion of the box as it was a bit damaged with ink. And they claim the box was unfit because I used paper and the box wasn't structurally sound. Please.... I used so much wrapping paper. And a box... It had to be mishandled really bad. But no its my fault. They lost a customer over $35

I'm genuinely appalled of how poorly they treated me so far and I don't use them very often. I use other companies. Now I'll avoid them even more!

Hamilton CBD. When I first moved to my apartment complex, I never had an issue with our NZ Post person using the bell to ring us when we have a package. We're not a big complex, the same amount of apartments as a duplex essentially. I've never asked them to come into the building, I always go down and get it within seconds of it being rung. There was unexpected road maintenance that stopped access to our road a bit ago and all of a sudden the courier stopped delivering entirely. Doesn't even attempt to ring the bell, he seems to preemptively write the "sorry we missed you" cards and leaves them in our boxes. I have no car, I'm disabled, and my son is autistic and it's hard to get him to commute to the nearest post pick up location. I don't understand what's changed. I tried to report the change to their customer service, they said they'd talk to the local dispatch that was responsible for his route, but nothing happened and nothing's improved. Now that it's summer, it's especially hard to go to the pick up with how hot it is, or when it's so rainy. Or if a package is weighty, or it's in my spouse's name and he's working during the hours the place is open. I'm home all the time and constantly get the notification that I've missed the package but I've been right here and literally watched the dude's van just.. drive by. Now my son is going to miss his Christmas gifts because my spouse can't pick up the package until the weekend but I was literally here to get it. I don't understand what the difference is from knocking on a door, but judging by others experiences, I suppose this isn't unusual, they just don't care.

Utterly useless sent overnight on the 17th still in kawakawa over night means over night you clowns not 5 days later........

Absolute shocking service from them as many others have said. Waiting 3-4 weeks for a letter and never got it. Had to cancel the card and get another sent for replacement. This is not the first time I have had bad service from them. Had many over the years with lost packages. They clearly don't care about the public or take responsibility for anything. Ideally they shouldn't be operating in my view. Or have a complete overhaul of all there practices. Worst in the world in my opinion

Over night service absolutely useless takes up to 4 days and cost $36 that's a rip off

Booked a Book-A-Pickup for the first time to send an item to the north island.
An easy job: you box up a parcel, write the shipping info, name, and tracking number clearly on the box, the mailman collects the item, prints and slaps a tracking barcode on it, and away it goes.
I used the service for the first time ever, the pickup is a day late, and they manage to LOSE THE PARCEL before it even makes it to the local Depot.
Tracking is un-updated and claims to still be awaiting pickup a week later, despite WATCHING the local courier collecting it. And now not even NZ Post or ANY representative knows where it is, with ONCE-PER-DAY email responses. I've visited the depot, post offices, headquarters, countless calls, emails, and still, they are clueless and have zero idea as to where it is.
Their negligence and failure to carry out such a common task will be the result of a poor kids ruined Christmas.
If you want your item delivered reliably, you're better off hitchhiking the damn item up the country yourself.

Disgusting, appalling service!!!
NZ Post DOES not try to improve its service. These are ongoing issues that never get resolved!!
I have waited TWO days for a NZ Post Courier to pick up a Parcel. They just do not pick up!
To get through to NZ Post takes ages and it is always the same response!!
There is a person waiting for this parcel to be delivered, and they have paid a lot of money for the post.
I have asked how the customers can send feedback
so NZ Post Managers, Supervisors can take NOTICE
and provide an efficient service!!!
I do appreciate the lady who took my call, it is not
her fault. She listened politely and did send a message to the Courier to urgently pick up today.
She also said that she would send feedback to the
management.
It has been my Experience that nothing really changes
when it comes to Management...
If NZ Post refuses to acknowledge that they continue to offer an appalling service, and do not address these concerns, they will continue to receive negative feedback..

We are using NZ courier since long time and when it comes to claim they always rejects it. Always reply standard email rejecting the claim. Useless suppport.

My parcel arrived in Auckland on December 1st ,it is now the 15th and I still have not received it,
This is not good enough,obviously you people are not competent or your management do not have a bloody clue

⭐ 1 STAR – Completely unacceptable service and broken promises
NZ Post has absolutely messed me around and cost me time and income.
My parcel was meant to be delivered on Friday. Instead, it was redirected due to my address on new strert and new house so its not on maps. Me being a genuine guy I contacted customer service and was explicitly told someone would call me on Saturday to resolve this. NZ Post is closed on Saturdays, so that promise was false — and no call ever came.
After chasing this repeatedly, I finally received emails from Sharon – NZ Post Investigations Team, stating the item had been sent back to the main depot and that she would “monitor the tracking” and update me once scanned.
The communication has been misleading, slow, and contradictory. I was given assurances over the phone that were not honoured, and the issue dragged on for days with no accountability. Meanwhile, I am losing income because NZ Post failed to deliver a time-critical parcel.
If NZ Post staff are making promises, they need to actually follow through. This situation shows poor internal communication, poor customer handling, and a complete lack of urgency.
I expect better from a national postal service. This experience has been stressful, avoidable, and unacceptable.

Adding my voice to this overwhelming chorus of complaints. Sent a package to Canada by their courier post service that was picked up November 21st. Still waiting at Auckland Airport December 13. No transparency on where in the 'queue' it is. Useless service. If I'd have known how bad beforehand I'd have NEVER used them.

Driver never delivered parcel, stating "nobody was home" despite husband being home and in lounge. No knocking or anything. When I called up to enquire about it, I was told it was unable to be delivered as "nobody was home". When I corrected them, they just repeated what they said and said It would need to be picked up or I can order a re-delivery. Terrible customer service both the delivery driver and the customer service representative who I spoke to.

Had several letters delivered to our address in error. Contacted NZ Post to give feedback. No reply at all. In fact, I have never had a reply from them from any of my polite enquiries. NZ Post has the worst customer service imaginable.

It took 6 days to deliver after arriving my parcel in Auckland
Very bad experience, it was my passport
Very poor service, won’t recommend to anyone

I purchased item from Trademe. I paid $99.00 to have it shipped from CHCH to Auckland. For $99 it eta was 2-3 days. Ok so 12 days later it is in no man's land and nobody knows where the flaming hell my item is worth $2500 if replacement. Email them, called them, send pics of the actual package, and I asked the big question about the what do I get for $99 of shipping. Deadly silence. Yes I am extremely ticked off. Flipping useless like a comical circus. A 5 year old could come up with a better plan for pickup and delivery. Rubbish rubbish.

Bought a pack of stamps and when I got home I found there were only 6 stamps inside instead of 10.

Useless company. First time this year 2025 they delivered my parcel to the wrong house at the end of my street luckily I eventually got it back after about a month.
This time it was looking good after coming from Auckland it reached Wellington and was sent out with courier at 930am Friday morning. However after waiting all day it never arrived.by 7.08pm it was updated it was ready for courier. So it was out all day and never got delivered and now I have to wait until next week because the useless courier didn't deliver it all day. It's a car part I expected to install over the weekend. Totally useless company