Nzcouriers Arvostelua 

The ethos of this company can be summed up as "no one in senior management gives a shit". I feel sorry for the people at the coal face who must face an amount of unwarranted abuse every day because the company would rather pay dividends to their shareholders than invest in improving things for their customers. Their so called "track and trace" system cannot track anything unless it is in the correct place which is when you need it the least. It hasn't improved in 30 years. Managed to get through to some guy called Clayton at the Freightways Head office today. He obviously thought that the best way to deal with a customer's legitimate complaint was to hang up on me. Sums it all up really.

Missed delivery card. No name on it there are six businesses here i wonder who it belongs to. And the friggin code doesn't work it invalid. And you cant get any help on their idiotic site.

A parcel arrived in Auckland and 8 days later it still hasn't arrived in Wellington!!! An absolutely terrible company. It appears that they are viaing with Aramex for the worst courier position.

got an email lastg thursday saying fedex parcel from overseas was being handed to rural delivery and would be delivered to me by end of thursday. Friday i got an email saying it was delivered. but nothing there, called them and was told its at the rural depot (wtf are you emailing sayhing it is 'delivered' then?) Monday comes and the rural courier delivered a different parcel but this one still not arrived. Called NZC and asked them to pick up the phone and call the courier to find out why they had not delivered it here with the other parcel they dropped off. hours later no call back from that. Called the rural delivery company (NZ Post) who said the tracking number I had was no use and I needed to get the NZ Post number that NZ couriers would have been given when they dropped it at the rural depot. Called NZ Couriers back again who had to put me on hold to 'locate' the number. Got a number, called NZ post back and was told it's not a valid number and in the wrong format. Item cost me almost $700, sender is probably going to struggle to get compensation as the tracking status says 'delivered' and neither company have any idea where my item is. what a complete shit show and mockery of parcel tracking being any use this is. It took a couple of days to get to nz from china and 4-5 days later neither of the courier companies can find the thing. f#$#king useless. Check out duckrescuenz ticktok in a day or two as I'm going to post all the recordings I have of the numerous phone calls to both companies there if they sort sort this mess out

I used Kiwi Express Oversize who simply pass the consignment on to NZ Couriers. This is supposed to be an "overnight" service but it's now four working days and when Kiwi Express contacted the NZ Couriers depot, apparently nobody could even be bothered to go look for the consignment. The item is required for a video-shoot and I allowed a couple of extra days for "contingencies" but now I'm facing significant costs because I have booked people for a specific date and am unable to proceed until the consignment is delivered. A *HUGE* fail on the part of NZ Couriers it would appear -- although Kiwi Express must also carry some of the blame for outsourcing to NZ Couriers. I can recommend neither company in light of my recent experience.

What a piece of shit company. I posted a parcel for overnight delivery and it said delivered but never showed. Stuck in the warehouse 100 km away. I enquired why wasnt it delivered. They said no one home. But I said drop it off an no signature required. They found it 6 days later and said they will return it to me. Hello,,,,, you have to drive past the delivery driveway, drop it off. 2 days later an we dont know where it is.
Shocking company and after reading the reviews should never have put my faith in them. Now I am a point of trying to find the package 10 days later.

Terrible service!

They can’t read the address on the package and deliver them wherever they like…

Will be avoiding this mob from now on! Thankfully I`m only $20 bucks out of pocket,the item was only $12 the other $8 went to these clowns. Did not know how bad this outfit was until I read all the negative reviews.
How are they still in business?,I certainly won`t be one of there customers going forward! OUTRAGEOUS!

Someone needs to tell the courier driver how to read the label. Delivered to the wrong address even though the right address was printed clearly on the front. It was delivered the next street over. As soon as I saw the photo of the mailbox in my email, I knew where it was. Has happened a few too many times.
Funnily enough, I'm starting to get to know the occupants of the other house where my parcels keep going. NZ Couriers themselves don't give a crap where anything goes. As long as it's out of their hands.

Negative stars are not possible, so one star will have to substitute.

Medical overnight courier with 4 days delayed sitting as “picked up”. Called customer service twice, and on second call it’s apparently sitting at an unmanned depot and I’ll need to wait the entire weekend (if delivered Monday, this is 6 days for “overnight”).
No update on tracking information. Will be communicating with shipper that I will not use their service again unless the provide alternative shipping options.

Every single package handled by NZ couriers has been delayed, misplaced, redirected, or not delivered with a call notice in the mailbox when I have been home all day (WFH).

I know this review is futile and unlikely to change anything - they get the money regardless and clearly do deals with companies to lower their expenses. Best advice to anyone reading this is to check with retailers of who they use, and refuse to purchase if New Zealand Couriers is their only option. Best way we can collectively highlight the shortfalls of a company that fails to meet the basic requirements of their core service.

I’m surprised this hasn’t been picked up in consumer rights or a lawsuit to force action or change service expectations- if any other company offered a service they couldn’t fulfil at this scale, you would expect serious consequences.

I came in to say my piece but the reviews say it all for me.

Ordered another box of plants from Hawke’s Bay, instead of arriving the next day. The driver decided the box was damaged and left it at the depot.
By the following day I really started worrying were my plants were and logged an enquiry. Apparently, they left a note on the tracking number that the package was being held as the box was damaged. I looked up the tracking number (because i had been checking every few hours and I never saw notes) and no- there are no notes about my package being held. They never rung or emailed either.

I told them I'll come pick up my plants then and they told me (once I arrived) if I take them away they forfeit any damages. Thing is - I explain- I'm not going to know if you've killed my plants for at least a few days to weeks from now.
"I understand that" she said.

...took my plants home and decided to never ever EVER use these people again. I will request sellers use another courier for any item I buy online too.

Why are you holding onto customers goods without notifying them?!

We are sending quite a number of parcels through NZC, generally a good service.
BUT this time, an important parcel for our client, because of importance, we collected at Airport from DHL (400km drive for us), collected parcel and moved it to NZC Auckland, Wiri, at 4:30pm for standard overnight delivery to Wellington.
Unbelievable, the parcel sat around and did not move until a day later.
Just teaches you, you try to help your client and do everything right and then you have an incapable company doing a s.... job, and it is the easiest.

My recent delivery process has been a mess. I’ve ordered items from Wish but the tracker said it’s been held at depot due to incorrect address, I’ve contacted them to confirm that my address was correct. The next day, the courier arrived and did not ring, only left the card without warning,

This keeps happening. I receive an update from eBay at the beginning of the day informing me that my parcel is 'Out For Delivery'... BUT IT DOES NOT GET DELIVERED!. I phone NZ Couriers who are supposed to be delivering it and they inform me they gave my parcel to Post Haste to deliver (the only thing more useless than NZ Couriers is their buddy Post Haste). And when I tell them "Post Haste has not delivered my parcel" NZ Couriers tell me in their usual unhelpful way that it has nothing to do with them (even though they are supposed to be the final mile carrier in NZ!) and that I must contact Post Haste to find out why my parcel was not delivered.
So... as the second day of non "delivery" passes by what I am now going to do is get hold of eBay and inform them of what is constantly happening when their parcels fall into the hands of New Zealand's two most useless courier outfits. The sooner NZ Couriers and Post Haste go out of business the better for every customer who is forced to tolerate their unacceptable service!

I left my Niki bag with Minelab headphones at a friend’s who arranged overnight delivery. They never arrived and now I am out of pocket $353.00. I will not bother my friend who is extremely busy to try and put a claim through as that is not fair on him. I am told that I cannot organise the claim as I am the receiver. I am really unhappy with this and would like to warn others that this service is not to be trusted and totally unacceptable

Taken a week and several phone calls to track my parcel down.now suppose to be coming in the morning. Bad handling and sorting this parcel. Not happy.

Management need to take a good hard look at themselves. Redundancies occurring, should be you lot.

NZ Courier need to apologise and be accountable for the inconveniences they cause for undelivered parcels.

Expecting people to pick them up or deliver the parcels 3 days later is not acceptable.

Sick of the mishaps

One of our suppliers uses this company. They simply just will not deliver to our address which is literally 1km from their Highbrook warehouse. We have to chase them up and then go ourselves and collect from their Hub in Highbrook or Manukau. Clearly their drivers are just too lazy and dont care about customer service which is highlighted by their abysmal rating on Trustpilot. Why anyone uses this company is beyond me

Tbh i would preffer this company over others the other compnies throw your passel in the nearest place lol