New Zealand Post Arvostelua 

Been waiting of a week for something and they cant even reply or get my item to me the fact it is nz to nz should be faster my aus to nz took 2 days do go thur them useless as tits on a bull

New delivery instructions are terrible.
In front door. Leave on the sun for hours or days, on sports its can be find by someone else and be taking.
Mail box is a bit better option but not all sises parcels are fit.
It was specific options before in a shade, under frin door porch. Possibilities safe places and SMS conformation is excluded.
What the achievement: easy for drivers, missing and lost parcels for castomers, more compensation claims for the company trying to " make life easier for them"?

You’re lucky if it ever gets there !! Worst service iv come across and that’s really saying something for NZ !!

If I could give a minus, I would. One star is too generous. I got an Australia Post tracking email stating that my parcel had been delivered - in NZ - and signed for by me (by name) at a particular time and day when I wasn't home! I couldn't use their tracking site for NZ, so I took a chance and tried the tracking number with NZ Post, and that confirmed it. Then the frustration of trying to reach NZ Post to complain, with the interminable "Press 1 for.." "Sorry, I didn't get that" repeatedly in a loop. Finally, by pressing nothing, someone (of course, a person with a heavy accent) answered. I was asked a number of questions about myself; my address, email address, phone number, etc., and then was told that, due to privacy reasons, I was not able to know what address my parcel had been delivered to because their contract was with the sender! I asked what about the fraud that had been perpetrated by my name being used to sign for the parcel, and I was given heavily accented gobbledegook, and the "broken record" repeated phrase treatment until I gave up trying. It is well known that drivers sign for people themselves when no-one answers the door, but to learn that it even went to the wrong address is insult added to injury.

I sent important original documents from NZ Post’s Westgate branch to India on 11 August. I was assured they should reach their destination within two to five days.
Instead, they misplaced the package and when I enquired about the delay in delivery, they could not locate the package. On 25 August, NZ Post advised me that an internal investigation had begun. After repeated follow-ups, I was finally informed on 2 September (22 days after posting) that the package had now reached the outbound depot and been dispatched to India. Surprisingly, NZ Post did not contact me before dispatching the documents three weeks late.
By then, the deadline for receiving the documents had passed, making them useless for their intended purpose.
A minor international transit delay would have been understandable. However, holding a courier package in New Zealand for approximately three weeks, being unable to account for its whereabouts, and providing only limited updates is unacceptable.
I relied on the delivery timeframe given to me when I paid for the service. There has been no satisfactory explanation of where the package was held, nor any meaningful accountability for this serious service failure.
This experience has caused considerable inconvenience and has left me seriously questioning the reliability and credibility of NZ Post.

I rang customer service and explained my issue and was hung up on straight away. Worst customer service call ive ever experienced.

workers never knock on the door, and i don't even blame them because this greedy company probably influenced them to be this way. Ordered a book, delivery person "couldn't get the parcel to me" when i was at home the entire time waiting. terrible

Barely a one star, the driver just left a card, not ring doorbell not knocking on the door, very bad experience twice. We are at home, I even left a note on the door saying we are at home, what’s the point, still got a card.

Deserves negative stars! Easier I rather go pick up the parcel myself. They should pay back the customers for time and cost to having to make multiple visits to the collection centre and waiting around on the phone.

Literally pathetic service, their customer service team lies and then the another one covering up with the policies and rules where they forgot to inform the customer about sending updates on their packages. This is the first and last time I use this service. Almost 25 days passed and still the parcel not delivered.

What a woeful excuse for a company , I’ve had months of back and forth communication and finally they stop responding. I’m out of pocket by $50 and they really don’t care. If you can, I recommend using any other company for your delivery needs.

Lovely, was he Indian. Dropped off a book. Had A+ attitude. Was very polite. Knew how to show respect. 2:06pm New Zealand; Aotearoa. Delivery service 5/5. Service 5/5. Location 5/5.

Would buy again through NZ Post.

Located 11 Fifth Avenue.

Thank you! ⭐☪️

I post letters all over the world, and two out of five have come back because there was no customs declaration. It is a LETTER not a parcel, and the content are two small photos and some stickers, along with a letter. This is absolutely not what the customs declarations are for. When I made a complaint, citing the above, noting happened.

I had been waiting for this parcel to arrive over the weekend. I was home when I actually watched the courier van drive past my property, only for the tracking to then be updated as “unable to deliver.” My letterbox is brand new, clearly visible on the footpath, and there was no obvious reason the parcel couldn’t have been delivered.

I contacted the 0800 number to find out what had happened. They attempted to contact the courier, but apparently couldn’t get hold of them. I was then told that the sender had provided the wrong address, apparently because I live in a unit and the address includes a “/” (12/c, for example).

This makes very little sense, as I had a photo of the parcel showing the address, and I had received another parcel from the exact same sender to the exact same address, including the “/”, only a week or two earlier without any issue.

The parcel was subsequently marked for redirection and has now been sent all the way back to Auckland, despite the delivery address being in the South Island. As a result of this failed delivery, I missed the opportunity to give the items to the person they were intended for before they left the country.

I also asked whether there was somewhere I could collect the parcel from locally, but unfortunately I never received a clear answer, which left me really confused about what I could actually do to resolve the situation.

I understand that mistakes can happen, but the combination of the failed delivery, conflicting information about the address, inability to contact the courier, the parcel being sent back to Auckland, and the lack of a clear solution has been extremely frustrating.

Terrible "service" if it still qualifies the word. Their "Delivered Duty Paid (DDP)" for outgoing international shipments is a shameless practice which collects foreign import duty /tax upfront from NZ senders/exporters. This essentially shift their own clearance burden to senders under the excuse of "Make international shipping more seamless" It was offered as an "add-on option" but in reality, mandatory for popular destinations like the US and EU. This tiny country need more exports and NZ post is making it harder because they are too lazy to do their own work. They'd better rename to something else -- having "NZ" in their name is an insult to this country

I paid NZ $136 for some documents to be expedited to the US ASAP. Sent direct from a NZ post location in Albany. Was quoted 3-4 days for it to arrive. It has now been delivered 10 days later! WTF, no way to get a refund on this shite service!

sent my passport to blenheim instead of duendin

The couriers do a fabulous job, delivering my parcels quickly and to the right spot, every time. Thank you. 5* service!

I’ve been waiting at home all day because I booked a courier pickup, but nobody showed up. I called them once and they said the courier had come but there was nobody home, so they told me to book another pickup. But nobody came again! I called them again, and this time, the person on the phone just kept blaming me instead of actually offering a solution. They kept saying the courier came but nobody was home, then left me on hold for ages.

Very bad and unreliable service. The “Book a Pickup” service is not working at all. No one came to collect my parcel, and when I contacted NZ Post, no one took responsibility or seemed to know what was happening. Extremely disappointing service.