New Zealand Post Arvostelua 

Classic lying NZ Post. Been waiting at home all day for an important package that's signature required. It's now 2pm, checked the tracking expecting the Courier to have left a card to call and declared no one home, it's marked as delivered more than an hour ago and that I signed for it. Checked the front door and there it is. Never bothered to even knock. Happy to take more money for a signature, not happy to actually do their jobs and collect that signature. Will lie and say you signed something you didn't, at least say the Courier signed for it and not me, you scumbags. I called in the past and complained about explicitly this and nothing ever changed, so only place you can go is to online reviews.

I have to keep checking the tracking page, as even when I approve to be updated by e-mail, I no longer receive the e-mails, which is a waste of time, asbI don't use apps. Do you know how annoying it is, having a room upstairs, waiting for an e-mail notification, keep refreshing the web page, only to find out something had been delivered an hour before?

Bad service. Even worse customer service. Rude as disgusting behavior! Hung up on me trying to locate my parcel. Would give -5 stars for there bad service . Yet another very rude interaction with nz post twice in one day disgusting people! Terrible service 😑

Due to the fact that they are basically the only option due to other company’s being somehow even worse or to expensive or you can’t choose anything but Nz post when buying something from somewhere they are contuineing to go down hill and become worse.

At minimum they are HORRIBLY understaffed leading to posties not even attempting to deliver package’s due to not having enough time to met quota.

In particular they make you pay extra for overnight then proceed to not deliver on time leading me to suffer as I am usually waiting for them to deliver my medication that I can not pick up as the only place I can get it from is a city un the North Island and I live in the south.

Posties also lack the understanding of doorbells and refuse to use them unless I tape a sign to the door saying I’m home and to ring the door bell.

If you attempt to call them about anything you are met with a exesively long phone tree that doesn’t give you enough time to put in your tracking number. The calls constantly drop. And the robot voice tells you every 30 seconds or so to be kind to staff members. It’s honestly Like the designed the phone tree so you either give up or end up so irritated that you risk it slipping out and taking it out on the staff (I do apologise imeidtly because it’s not Their fault it’s management and who ever makes these choices first)

There is also one specific depo in aulkland that is basically a black hole and it is completely random when your package will actually leave said depo. I have seen other customers report packages being stuck there for 2 weeks and a few mentioned 2 months.

Over all the service is shit and if I could make them refund me for every late package I would be given hundreds at this point.

But I can not stress enough that I don’t actually blame the staff thay aren't part of decision making postal services are taking advantage of is in Nz on the grounds that there is very few people that don’t need to use it at some point

ABSOLUTE DISASTER OF SERVICE.

NZ Post updated my tracking info claiming my parcel (Ref: 00793535000018742932) was delivered to the local Woolworths service desk. Based on their status, I visited the store FIVE TIMES, only to have the store staff confirm there was NEVER any record of it arriving.

To make matters worse, when a completely unrelated Amazon parcel sent via DPD arrived later, NZ Post lazily used that new delivery scan to claim my original lost parcel was "found." They literally confused two entirely different shipments just to close the ticket!

When I called them out and requested an official Proof of Delivery (POD) with a signature/stamp, customer support completely stopped replying and ghosted me.

Misleading information, nonexistent care for customers, and total incompetence. If you can avoid NZ Post, do yourself a favor and use literally anyone else.

(1 star – only because 0 isn't an option)

I paid for delivery, yet I still had to go out of my way to collect my parcel from a collection point last week. What exactly did I pay for?

To make matters worse, when I finally got my hands on it, the packaging was ripped and the item inside was damaged. I've had to sort it out with the sender directly, because NZ Post clearly couldn't be bothered to handle it properly.

If I could give zero stars, I would. One star is more than this service deserves. Utterly pathetic.

Avoid this company at all costs! Throws packages around. Was non stop on ph even wen I yelled out give me a second he drops the card throws my package down back of van and leaves. Im fuming! Its also cost me 10$ in ph calls because they have no 0800 number anymore! Now have to go into city to get my parcel i even paid extra for it to get delivered faster!!! Will also cost me fuel now and parking! Don't deal with NewZealand post

Nah this service is actually cheeks bro. This is about my parcel from 24th of July 2026. I checked the tracking and it said delivery was unsuccessful today cause no one was home, I WAS HOME THEY DID NOT KNOCK OR CALL OUT !!! And they once again left no pamphlet to tell me where my package is. Never pay for express shipping cause they will give you the run around

The Sumner agency does not do international couriers, so if you live out this way you now have to go all the way to Eastgate to send an international package. Thanks NZ Post for this lack of service that used to be available in Sumner. Oh, and in Ferrymead. Oh, and in Woolston :( There's lots of good advertising about your services around though…

I payed to get my package redirected, I literally seen the transaction come out. A few days later I seen it was delivered to the previous address and when I went to look for the transaction or any email of my redirect, there was nothing. I completed the form and everything but somehow it didn't go through on their side and just didn’t tell me. NZPOST services are completely unacceptable and Ive most likely lost my package because of their incompetence. As per usual, customer service was of no help because I was never sent a job booking number which of course I didn’t know I needed. NZPOST needs a serious overhaul because they are actually useless and by the looks of all the other reviews I’m not the only one getting screwed by them.

Tracking is shocking I enter the tracking from my receipt when sending using nz post it keeps popping up not format used by nz post.

Compared to courier services across Southeast Asia, NZ Post falls well below standard. Packages are frequently delivered to the wrong address and consistently delayed by 1 to 2 days. I honestly expected a much higher level of service, but the overall experience has been deeply disappointing

Paid over $250 NZD getting two parcels from Youshop UK, both parcels made it all the way to New Zealand with a half-printed label, then proceeded to be returned to the sender (which was NZ Post btw) without my knowledge before loosing both packages within 35 minutes of me calling to redirect the parcels

Poor service, will not be using either again

Clearance and (non) delivery of an overseas parcel. Have spent over a month trying to progress clearance of an overseas parcel through NZ Post, which has ended up being returned to sender after NZ Post assured me this would not happen!. Appalling, uncommunicative unresponsive service. If I could give zero stars I would.

Nz post have become extremely slow often taking up to a week to deliver between islands even from chch to Nelson is now taking 3-4 days economy courier is not much faster either 3 days between islands and 2 days same island and there priced have skyrocketed

Pathetic 😡
I humbly apologize for not sitting at home the whole day waiting for god NZPOST to decide to deliver my package at a time that's convenient for them and then I apologize further for not cancelling my doctors appointment that I went to at the time god NZPOST did try to deliver my package, how inconsiderate of me, I'm ashamed. Then I apologize further for trying to contact them to get it redilivered seeing that their delivery card had no useful information on it.
Pathetic 😡

My parecel from Temu didn't arrive. Temu sent another one and that didn't arrive too. They said theywere going to investigate. That was as far as it went, Zero follow up.
Then Imy local Post Office was closed and the post boxes were shifted to another location. I went in to register for notification service.No confirmation. Customer Help keep asking me to check my email! They think I would ask them if I had received a confirmation email huh? Matter unresolved.

Customer service, Aria or something similar. Condescending and rude.
I was desperately trying to reorganize my medication to be delivered asap as it is refrigerated and the best option was to wait to call back the next day since I couldnt "find" a card that wasnt there. Unhelpful and when I asked to speak to another rep she said "actually I can hang up since you aren't listening". Rude af. Thanks Nz post.

Totally pissed.
Overnight parcel from Taranaki went north to Auckland instead of south to me in Wellington.
Is now on day 4 sitting in their Wiri sorting centre not moving..
Have they lost it or what?
Meantime my launch is filling with water waiting on the pump :-(

Not at all user friendly. Allowed me to get the code for perfume and add this to the online form but when I got to the NZ Post shop they tell me I can't send perfume. So why let me add it.
When you get to the end screen with the barcode there is no print facility. You can print screen it but why isn't there a print button. THen they ask you to rate the experience but it's not possible to do so.
Truly awful. I worked in IT and it wouldn't have been able to produce a form like this for the general public.