Nuolawigs Arvostelua 

I am the biggest fan of this company and have been a returning customer for five years now. I have ordered 6 wigs so far and they have all exceeded my expectations. Top notch quality and customer service.

Canterbury, which required a two-hour drive, and unfortunately it was not worth the money or the effort. The experience did not match what was advertised on their website.

The consultation was not private at all—there were other people in the room working on their laptops—so it didn’t feel like a studio setting, unlike how it was presented online. While the staff member was polite and tried to be helpful, there were very limited options available and the information provided was minimal.

I had high expectations based on the advertising, so this was a real disappointment. Perhaps the branch in Canada offers a different experience, but this location did not meet the standards that were promoted.

Where do I start with this company ???
Empathy?? What’s that. I’m an alopecia patient that is completely bald and have been since the age of 5. Hair to a woman is just as important as the outfit she is wearing.
It took Nuola 5-6 months to make my personalised full hd lace wig where the guidelines was 4 months. I finally collected it and when I say it lasted 3 weeks this is no joke ! The hair at the nape had fallen out you could fully see the cap where the two adjustable straps meet. Posted to company back which even that was a fight as got to b glue was used (even on the first appointment when fadzi styled it ) makes the warranty of “6months” invalid as “glue has been used.”
The lace is super thin and tears easily which you don’t expect to happen to a system that’s cost you 1400 pound. After the system had been corrected, guess what? My wig had got lost in the post. They sent me out a new one in a day which was the only good part. I’ve had this wig back no more than 3 months and it’s basically dead. When I asked for a quote they refused to serve me again as a member or the public. Distrusting humans how can you refuse to have a paying customer ??? Don’t even take into consideration the condition or the emotional pain they have put me through. Never ever will I recommend Nuola to my alopecia society ever. DONT WASTE YOUR MONEY.
The biggest laughing matter is I still get PROMOTING EMAIL TO REALLY PUT SALT IN THE WOND. I cannot express enough how shocking this company is. The manager is rude and never on premises and if you want to speak to her expect to use fadzis mobile whilst the owner is away in Canada using our money she has falsely advertised with the warranty.

This is our third wig purchase from Nuola for our daughter and the best one yet! The colour was nice and bright and the hair feels lovely. My daughter is very comfortable wearing it and confident that nobody can tell it's a wig. We are about to order our fourth one! Very happy with our experience with Nuola.

I am so delighted with my Nuola Wig.
It has surpassed my expectation. I had a long wait for my full lace cap order but it was so worth it. The hairline is amazing and the fit perfect.. secure ( even with no adhesive )and so comfortable and light . I ve finally found a wig I can tie up off my face without it looking unrealistic and ‘wiggy’! I’m just about to place my next order ! Thank you Nuola 🙏

I ordered a wig a year ago, the hair kept matting was frazzled and snapping like crazy was gutted cause the amount of money I spent, they agreed for me to send back which I then had to go get a hair replacement system fitted as I didn’t have a back up without my wig till this mess was fixed. So eventually they said there sending me a new wig which they did I had my hair replacement taking out a few months ago and thought il go back to my new wig to wear and within days again matting at the back and the hair again frazzling and snapping!! Absolutely devastated people with hair loss are dealing with enough without dealing with these kinds of problems!! This wig is supposed to make me feel better about myself and all it’s done since I first ordered is make me feel worse. Never ever order from this company believe me people!!

This is the third time ordering from Nuola wigs and I have never been disappointed. The hairlines are incredible and give the most realistic look! Giving me so much more confidence. Thank you so much! 🤩

My fave wig company! Tried so many wigs now and always go back to Nuola as nothing beats their wigs. Made so beautifully well and the colours are on point. The customer service is great too, very responsive and helpful. Much quicker turnaround time also. Don’t have to wait that long to receive a customised wig compared to other companies. Just about to order my 5th wig and I can’t wait to receive it!

I am very pleased with this site.No öne understands that ı am wearing a wig.the most important thing for me is naturalness

I’ve been following Nuola Wigs for a long time and always wanted to purchase one of their wigs. I waited for a special occasion, and since I’m getting married in October, I finally decided to order the Ciara wig.

Before placing my order, I had a short consultation with them and exchanged many emails to make sure I was getting the right wig. They even sent me extra pictures of the Ciara, and it looked exactly like what I wanted.

When the wig arrived, I had mixed feelings. Let me start with the positives: I have a very small head, so I ordered an XS cap. I was worried it would still be too big, but it fits perfectly. The cap itself is really well made. The length is good as well. The hair looks nice at first glance, although I haven’t washed it yet, so I’ll leave another review once I see how it behaves after washing.

Now to the disappointments: The Ciara wig I received has visible layers, even though I specifically checked with them before shipping and was told Ciara does not have layers. On their official videos and photos, the Ciara wig also appears straight and without layering, and it also looks fuller at the bottom than the one I received, which makes this even more confusing.

The color also doesn’t match what was shown on your official photos and videos. The Ciara wig there has a softer, lighter chocolate-brown root that gradually blends into warm, golden tones toward the ends. The wig I received, however, has a much darker root, and instead of a smooth golden balayage it looks more like cool-toned streaks. The highlights appear almost white or ashy, which gives the overall look a more neutral, cooler tone rather than the warm, soft blonde I was expecting.

From what I understand, Nuola takes blonde wigs and custom-colors them before shipping. That means their main responsibility is to get the color right – but unfortunately, in my case, they didn’t. Considering this wig is one of the pricier options on their website, I really didn’t expect such a mistake, especially since I ordered it for my wedding.

To be fair, the wig doesn’t look bad – it’s just not what I ordered.

UPDATE:

I was given the option to return this wig and receive a new one, but by now I’ve completely lost trust. There is no guarantee that the replacement would have the right color, and I’m terrified it wouldn’t even arrive before my wedding.

I can’t explain how hurt I feel – I cry every time I look at this wig, because all I can think about is that I paid nearly $2000 and ended up with something I never wanted. Before ordering, I had a consultation with them, I checked everything, I asked so many questions over email to make sure it would be right. They knew it was for my wedding, and still it was delivered wrong.

They call themselves hair specialists, but I honestly don’t understand how such a mistake could happen. Instead of making me feel beautiful and confident, they have only added more insecurity on top of everything else I already struggle with.

Now I need to pay also hair colorist to fix it, but only white parta could be fixed, the dark parts are too dark for any coloring.

If anyone would ever like to see photos of what I received compared to what was advertised, I’d be more than happy to share them.

I purchased a wig from Nuolawigs and at first all seemed well with Fadzai and others responding to queries in a very timely manner. After purchase, I was sent a wig with roots that were over-bleeched so looked like I had dandruff when worn. Sent pictures and they agreed to replace wig after I sent the wig back to them, which I did promptly many months ago and after initially agreeing to send out another wig, to date they have not sent a replacement wig or refunded my $1700+ I paid in early April. I have sent many emails chasing this up and after initially saying they would get back to me, they have now ghosted me and are not replying back to any of my messages for a refund. Absolutely terrible customer service and fraudulent behaviour. 0/5 stars

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Reply for below: Ade thanks for partially refunding my order after my review here. To be clear the most recent email chasing up a resolution was 9 days before your response, but the ones I sent before were also ignored so overall I was waiting more than 9days. Can you also let me know why the order wasn’t fully refunded and you withheld $120 when the initial product you sent out was faulty?

I lost my hair due to my battle with cancer and when I receive my wig I was so happy I cried, it was the first time in months I actually felt like myself. I made a few custom requests to my wig which were followed to a T. I have recommended to a couple other friends and they have ordered as well!

I suffer from alopecia and I’m very happy with your wigs. They feel and look reel and have given me my self confidence back. I have bought 2 wigs now and is about to order my 3.
The customer support is really good, they answer quick and hold their word.

Had a consultation and got exactly what I wanted. They offered me an express service as I needed my wig asap and it was delivered on time and they styled the hair and cut the lace for me, the wig has changed my life, I’m so thankful to Nuolawigs. I couldn’t be happier. Great service, amazing hair. Will definitely be ordering more soon

I really don’t like to write negative reviews!
3 stars because I was initially extremely happy with my wig and because they tried to resolve it but I just can’t send my wig back without a replacement.
I lost all my hair very quickly last year due to alopecia universalis. I anticipated losing all of my hair so I had ordered in advance.
When my wig arrived it was beautiful and thick.
Fast forward to roughly 6 months later, I was having terrible issues with the back of the wig matting and constantly sticking out from my head.
I did contact them and they kindly offered for me to send it back even though it was past the 6 month warranty.
Sadly I cannot send it back as I don’t have another wig yet.
I only wear my wig to work 3 days a week at home I don’t wear it.
I’ve been very careful withy wig, I’m a hairstylist and try my best to look after my wig Because it was such an expensive purchase but a very necessary purchase.
I’m so disappointed with the shedding in the back and from what Ive researched it shouldn’t shed this much so soon.
The back is really balding and it gives me severe anxiety because I already lost all of my hair now I’m worried my wig is losing hair.

Again they did offer for me to send it back but it’s just not possible for me to do that.
So I’m pretty upset and hoping to find a less expensive wig here in the US.

5 stars isn't enough for this wig! 😍 I'm OBSESSED! 💁‍♀️ I was a bit skeptical at first, but this wig has genuinely exceeded my expectations in every way.The quality is top-notch - the fibers look and feel like real hair, and the construction is so comfortable. I've worn it for hours on end without any discomfort or irritation. The styling options are endless, and it's incredibly easy to work with.The color and style I chose are perfect, and the wig has helped me feel more confident and expressive. I've received so many compliments on it! 😊If you're thinking of trying a wig, I say go for it! This one has been a game-changer for me, and I'm sure it could be for you too.

If you are experiencing medical hair loss, I urge you to stay away from this company!
What should have been a supportive, compassionate experience turned into one of the most emotionally draining and stressful situations I've ever faced as a customer. When you're already dealing with the vulnerability of medical hair loss, the last thing you need is to be dismissed, gaslit, and left fighting for basic accountability.

I received a product that was far from what was promised—wrong specifications, poor quality—and when I raised concerns, I was met with cold, evasive communication, delays, and a total lack of empathy. They were far more interested in protecting their image and funds than doing right by a medically vulnerable customer.

This process has been taxing not just financially, but mentally and emotionally. No one should have to go through this, least of all those already dealing with the complexities of medical conditions.

If you paid through PayPal and they don’t side with you, know that you can still contact your bank and file a chargeback — and you should also report the situation to the European Consumer Centre, Action Fraud UK, and similar regulatory bodies.

There are other companies out there that treat their clients with dignity and compassion. Please protect your peace and look elsewhere.

EDIT: Your response is a textbook example of gaslighting — evasive, patronizing, and strategically dishonest.

Citing platform guidelines to silence a follow-up review is disingenuous. Trustpilot allows updates when situations develop — and this has clearly escalated, from a PayPal ruling to legal action and your refusal to resolve the matter with integrity.

You weaponize the fact that I’m a returning customer, as if prior purchases should disqualify my right to complain. That logic is absurd. If anything, the betrayal hits harder when it comes from a business I once trusted. Your claim that I never raised concerns about previous wigs is a flat-out lie. I have the emails to prove it. Pretending otherwise is not only dishonest — it’s insulting.

You say you “did your best to accommodate me.” No, you didn’t. You refused a refund, denied any fault, offered a half-hearted exchange only after I escalated — and even then, wouldn’t cover return shipping or take proper accountability. You hid behind policy while I dealt with a faulty product and the emotional fallout. This wasn’t an inconvenience — it was an ordeal that sent me to the doctor due to stress-related symptoms. To call it “frustrating” is a gross and offensive understatement.

The wig I received was not what I expected based on my previous order and the sudden €700 price hike. Lace frontals are cheaper and easier to produce — so why the dramatic increase without explanation or improvement? The answer is obvious, and it’s not flattering to your business. You misrepresented the product, then gaslit me into thinking I misunderstood. Besides, the wig arrived visibly stripped, uneven, and splotchy in color — a clear failure of quality control that has nothing to do with the lace frontal structure, and everything to do with the poor condition in which the unit was delivered. Instead of taking accountability, you continue to deflect by focusing on technicalities, while ignoring the actual issue: you sent out a subpar, visibly flawed product! Unacceptable for a 2000€ price-point.

As for your return policy — stating it clearly doesn’t make it ethical. Cutting lace is a standard prep step, not a customization. Many reputable sellers allow returns regardless. You exploit this detail as a technicality to avoid accountability. That’s not policy — that’s a trap.

And let’s not pretend your request to close the PayPal case was to “expedite” an exchange. You said in your own words it negatively affects your account and comes with fees. This wasn’t about helping me — it was about protecting your profit margin. Period.

Finally, you claim you're still “open” to resolution — but that’s another lie. I offered a fair, structured proposal. You rejected it, then told me to wait for responses from regulatory bodies that can take weeks or months. That’s not openness — it’s avoidance.

You talk about a 'fair and accurate representation of events' — and that’s exactly what this is. The only difference is I’m telling the truth, while you’re scrambling to rewrite it. Every word I’ve shared is backed by receipts — and the fallout you’re now facing is nothing more than the cost of your own dishonesty and disregard.

I’ve ordered 3 Jordan wigs from Nuolawigs in the past few years and I can’t wait to get another one! They are absolutely flawless, so so so realistically looking! I recommend them to anyone who
is looking for a wig which is gorgeous and undetectable.

I've always thought nuolawigs were fantastic! I had the experience of purchasing a wig, and meeting the staff in person at the Toronto pop-up store! Ordering another wig and trying something different thrills me!