Nike Arvostelua 

Terrible customer service. Returned a faulty pair of shoes and was told i will hear back in 6 weeks. 10 weeks later and still haven't heard anything back. I have messaged the live chat twice and both times ive been told to just wait longer

I lost my receipt and the customer service was brilliant I spoke to Arjay via chat online and they sorted my issue straight away will always continue to buy off this site

Your Order Has Arrived (C01111807377)! Wolf Grey Dunk Low. She is a beauty! Lucky to have her! Arrived relatively quickly considering the time of year.

Nov 8th i purchased Air Jordans. They were received Nov 16th MOLDED. I contact chat service and a replacement pair was mailed and received nov 18th (expedited @ no cost to me) but they were also molded. I contact chat, phone and corporate. I have been told NO REFUND and NO REPLACEMENT i have to mail the shoes to nike's claims center (at my cost) and "hope" they refund and replace the items and also get back the cost to me for shipping. i have filed complaints with twitter, facebook, my locals news outlet, bbb and ftc. Nike will not be ripping me off this entire process is unacceptable.

False advertising. Clearly show on your website black Friday 25% off site-wide, I wanted to purchase a pair of Air Force 1 trainers but the code wouldn't work, I had a web chat with Nike and got told the 25% off is not available of them! Why say Site-wide when this is not the case. There is nothing showing in your T&C's that the discount is on selected items only! What a scam!

I have always been a good customer to Nike but recently I’ve had the worst experience with them. I ordered three pairs of trainers for my relatives birthdays. After waiting almost 2 weeks for the delivery, Nike cancelled my order. I complained to customer service who apologised and offered me an extra 10% discount, however when I came to order they would not fulfil their promise and then accused me of cancelling the original order… 😳 the audacity beggars belief 😤

Compre unas zapatillas el dia 6 , el dia que deberia haber recibido el paquete me envian un correo como que el pedido esta atrasado sin fecha de entrega! Diez dias mas tarde sigo sin noticias de mi pedido , he llamado a servicio deatención al cliente , me ha contestado la persona con menos ganas de trabajar del mundo , y no me ha solucionado nada.
Para devolver el dinero tengo que esperar otros 9 dias más.
No comprare nunca mas

Another big company with no care for individuals

Really happy about my order. The person I got it for was really happy as well. Will buy from them again soon.

The Nike flagship stores are beautiful, pleasant to shop in and a great experience all-around. The only think I would complain about is that the inventory or available products are just too few, they refer to checking online for a lot of things but isn't the point of a retail store to be able to see and touch the product that you can't do online?
Anyways I would give it 5 stars if I could just buy the products in store that I'm looking at.

Parcel has been sitting with the local courier for 6 weeks. Nike help line is very unhelpful.

The shoes I received were very different from what I saw. I feel the workmanship is very rough and the bottom of the shoe is very stiff. I feel a little uncomfortable wearing it.

Nike doesn’t respect customers. I have an online order that was supposed to be delivered Oct 27th and was not. Since then trying to have an update and accurate details about it. Spoke via chat and Email at least 8 times. Always receiving the feedback that order would be delivered until EOD. Yesterday an email informing that parcel was lost and that I could choose between refund or replacement order. I’ve requested replacement. No reply again and now got a terrible chat experience and was informed that they didn’t have time to read email sent yesterday morning about it. My order is delayed, I am loosing time contacting Nike several times per day and now she says that they don’t have time to read all emails and that my replacements takes time and probably order will not be delivered this week. How? When I purchased first time delivery estimated was 1 or 2 business day. It’s gone already more than a week waiting for it.
No respect at all for customers
Don’t buy from Nike website! It’s a nightmare

I contacted Nike to return a gift that I received, I was clear that I should not have a refund but a gift card, even the employee gave me this option.
But after 1 week I didn’t received nothing and called to the service that answered that they don’t do this service, just refound. Fallow the conversation with the online support:
Ruth: Thanks for contacting Nike! My name is Ruth, how can I help you?
Jonathan Snyers: I receive some pair of shoes that I really doesn’t like can I change it per another one?
Ruth: I understand you wanted to get a different shoes. Let me check your options here.
Ruth: May I have the order number, email address and phone number on the order please?
Jonathan Snyers: Let me see
Jonathan Snyers: C01067969045
Ruth: Thank you for the details.
Ruth: May I have the email address and phone number on the order?
Jonathan Snyers: 935411148
Jonathan Snyers: e-mail
Ruth: Thank you for the details.
Ruth: Is this for the Nike Air More Uptempo shoes?
Jonathan Snyers: Yes
Jonathan Snyers: 45
Ruth: Thank you. Just to confirm, are you planning to get a different shoes in exchange of this?
Jonathan Snyers: Yes
Ruth: Thank you for confirming.
Jonathan Snyers: This is too pink for me
Ruth: In that case, the best option is return for a refund and reorder as we can only exchange for a different size or colour.
Jonathan Snyers: I receive like a gift
Ruth: Thank you for the information. Can you also verify to me the billing name on the order?
Jonathan Snyers: Marco rosa
Ruth: Thank you.
Ruth: I have here another option for you.
Ruth: I can process a return for a refund in a gift card. This way you will receive a gift card of the same amount which you can use to buy another item. Will that works for you?
Jonathan Snyers: Should be the best
Ruth: Great! May I have your email address so I can send you a return label?
Ruth: And also your complete home address where we can ship the gift card.
Jonathan Snyers: e-mail ….
Ruth: Thank you.
Ruth: May I have your complete shipping address?
Jonathan Snyers: Rua Jacinto….
Jonathan Snyers: Post code 11… Lisboa Portugal
Ruth: Thank you.
Ruth: I have sent you the return label and updated the shipping address for the gift card.
Ruth: Once w e received and inspected the item, the gift card will be sent to you within 3-5 working days.
Jonathan Snyers: Ok
Jonathan Snyers: Thanks
Ruth: You're welcome! I would also like to thank you for being a Nike member!
Ruth: Aside from this, will there be anything else I can assist you with?
Jonathan Snyers: No no
Jonathan Snyers: Was amazing
Ruth: All the best! Thank you for contacting Nike. Again, this is Ruth. Have a wonderful day ahead and keep safe. Bye!

Now I just don’t have my shoes anymore or gift card because they did a warranty that if I should send back could get a gift cart at the same value!

Been Great Buying From Nike🤛🏽, And Quick Shipping.

I recently ordered shoes from the official Nike website. They had them on sale plus there was 20% discount. I don't know why but every time they have something on sale that product doesn't arrive. There is always something going on when at the end they have to cancel my product. I don't know if that is a marketing trick to show great products that they don't have in inventory but how is it possible that the label has been created and the shoes never left the facility...that happened to me 3 times. Every time they have great prices items don't exist. That's how I feel.

Great brand. Happy with the quality of the products.

Bought a pair of Nike mercurial Vapor elite FG 2 months ago and used a handful of times.

The football boot blade has snapped off.

I have tried on numerous occasions to speak to the warranty department but kept on being disconnected and not helpful in resolving the issue.

Me pide ser miembro de nike por la página para recibir el descuento y no me deja aplicarlo, ni hacer envío gratis. La página funciona pésimo, ni si quiera me dejó crear una cuenta con mi rut terminado en k. Mala experiencia.