Niantic Arvostelua 

Brukte penger på raid pass ble kastet ut av raide å mistet passe og det går ikke ann å komnisere med dem å få pase tilbake

Ignoble ! Aucun humain juste des réponses automatiques

The absolute worst customer service I have seen period. Frankly I don’t even know if the “people/agents” are even real of if they’re just Ai or Bots cause their responses are certainly indicative of such. Cold robotic unfeeling responses with absolutely no genuine car or regard for the customer. Years ago they used to be more helpful but nowadays not so much.

My son and I are absolutely furious and devastated by Niantic’s complete disregard for their players! For days now, we have been endlessly trying to log into our old Pokémon GO account. We invested years of our lives, immense effort, and built a massive collection—thousands of Pokémon—that my child and I gathered together!

We have tried literally every possible login method: Google, Pokémon Trainer Club (PTC), and every linked service. Every single time, we get the same infuriating error: 'There is no account associated with this username.' Are you serious?! The account just vanished into thin air as if we never existed!

My child is heartbroken, and our years of hard-won progress have been completely wiped out. Support is useless, the login system is utterly broken, and the developers clearly do not care about loyal players who supported their game for years.

This isn't just a technical glitch; it's total negligence and disrespect towards your customers. Restore access to our account and fix your broken authentication system! Terrible service and a complete disappointment!

My account of ten years has been permanently banned. It was hacked and linked to a new email and I can’t speak to a real person to recover this. Ten years and hundreds of pounds down the drain.

Entrei em contato para recuperar uma conta comprometida. Enviei evidências, mas recebi apenas respostas automáticas que não tratavam do meu problema. Quando pedi uma análise humana, meu ticket foi encerrado sem resolver a situação. Minha experiência com o suporte foi muito ruim.

30 day account ban for using features within the app. Absolutely ridiculous.

Niantic has completely ruined the 10th Anniversary and GO Fest 2026. The new Mega Mewtwo raid mechanics are completely broken. Requiring all 10 remote players to actively Mega Evolve just to break shields means one troll or game crash completely ruins the raid and wastes your expensive Remote Pass.On top of that, Niantic gave exclusive 100% IV Mewtwos to rich influencers while treating loyal, paying players like trash. They completely ignore community feedback because they only care about farming your GPS data, not delivering a working game. Avoid spending money on this company.

During Road of Legends week (less than half way through at the moment) my phone crashed immediately after the raids about 75-80% of the time leading me to be completely unable to have boss encounters when using remote raid passes and heavily impacting my overall gameplay when raiding gyms in person. I contacted support over 20 times with proof of no encounter from journal screenshots and every single time they replied tat they could see I finished my raid and I would not be reimbursed. The issue was not being able to finish the raid, it was the immediate crashing of the app and being unable to re-enter remote gyms after the crash. I spent over $200usd on raid passes for this event and the fact that they are doing NOTHING AT ALL to reimburse for the raids with no boss encounters is completely unfair. They are STEALING from their customers and bots are the ones interacting with the complaints. This is a terrible business model and more needs to be done to get it fixed.

no reaction from niantic when reporting a cheater (spoofer) fortunately I have never spent 'real' money on that game, and I will not do so in the future

useless, pokemon go is a joke now and this is the crappy company charging for "exclusive items" in the game

Zeer slecht bugs worden niet opgelost in pokémon GO krijgt steeds de melding gyms are under contructions niantic geeft niets om spelers geld wolven ook is de support waardeloos het enigste wat je krijgt is ai nooit echte mensen

Niantic offers a customer anti-service. They will happily take payments from you and when there is an issue they will simply close the the case.

Never buy from them, they steal you mooney, and never gove anyrhing bacl!

Only scam!

Aufpassen mal wird richtig abgezockt und wenn mal Hilfe will wird gesagt mal kann da nichts machen habe keine gute Erfahrung gemacht also passt gut auf und lasst auch nicht abzocken und an alle Eltern die das lesen last eure Kinder besser so ein Spiel nicht spielen

Just the worse customer support, nothing but automated replies that resolve nothing and sends you round in circles. I'd rather talk to a loaded gun.

Customer service is non existent. Chatbot is pointless! Had an email account hacked, which then got shut down. Trying to recover my Pokemon account for my kids to play but after 4 years they expect me to remember how many coins I had, what items my character had, what month and year my account opened. Surely must be other ways to place a new email address onto the account. This is also an account that had real money spent on it.

Ich fühle mich sozial ausgegrenzt, da ich ohne teure kostenpflichtige raid-Pässe nicht an gemeinschaftlichen raids teilnehmen kann. Ein einziger täglicher Raid-pass ist viel zu wenig. Es raubt mir sehr viel Freude am Spiel, weil Niantic damit soziale Interaktion hinter eine Paywall packt. Vielleicht gibt es auch einen Trick, den ich noch nicht kenne . Ich kann zwar Münzen Farmen - aber dann fehlt mir Budget für item- oder Pokémon- Speicherplatz. Der ingame - Chat funktioniert nicht.

0 stars is too many for Niantic lost access to 9 year old account . But couldn't prove it was mine even with purchase history login details . Route submissions etc etc they would rather some hacker keeps your account than you get it back.

The support is some of the worst I have ever tried.
Lost access to my 10 year old account and they wont do anything to help out.
When ever you try to get help you just talk to a bot..
No real persons is helping you.

Play something ells dont waste your time on this, if you need help in the future and you wasted alot of money and time they can just close your account and wont help.