photoroom.com Arvostelua 195

This service has become unusable now that they moved to a credit system. I have been using for years now and and was on a pro plan that they tried to force an upgrade on a few years ago. Since that didn't work they retroactively added limits to simple batch processing and basic AI edits. Once my term is up I will be leaving them after years of being a loyal customer.

In February, I paid £69.99 for an annual Pro plan. The payment was taken, and I used the service for about a month. After that, I didn’t need to log in much. When I logged in again in April, I saw that my subscription had been cancelled. I received no email or any kind of notification about this.

I contacted customer support, and they said I would receive a response. However, none of my follow-up messages were ever answered. I will be contacting my bank to report this company as fraudulent and request a refund.

I strongly advise others to avoid using this service.

Program locks up. AI generates photos that are not accurate to the description. AI generated photos have strange things in the backgrounds which make them unusable and they charge you for them. You are paying for photos you can not use.

He really ruined the quality of all the photos, messed up the lighting, damaged the lenses (in glasses photos) and in the end I had to fix it by hand in gimp, a waste of €27/month.

They steal 1000s of dollars for u to not be able to use app

Company’s is so greedy it’s disgraceful. I’m already paying £5 a week and now they want me to pay more on top. It’s shameful

I have been a subscriber to this app for 2 years. This year i paid £69.99 on March 12 for 1 year subscription. On 30th March, I was tempted to upgrade to Plus and that is usually £249.99 per year. because I had paid £69.99 previously I was charged 171 for the additional upgrade. After upgrading, I found the Plus did not meet my expectations and Google refunded the 171 additional. I expected the original subscription which I still paid £69.99 for would be reinstated. Instead, it was completely cancelled and I am £69.99 out of pocket. It is very simple billing issue. I contacted the App Dev Photoroom who basically ignored the billing issue and told me to contact Google who have previously told me it is the app developer who must resolve the issue. Photoroom support are now intentionally ignoring my support meddages. I have asked them why they are ignoring me and they continue to ignore in their live chat window, even though the agent is online. For the sake of a billing issue, this company would rather keep my £69.99 than resolve the issue. I have contacted Amex and raised a dispute. Shockingly bad customer service.

Company non responsive

I cancelled my subscription during the free trial period and was billed and have continued to be billed since January. I’ve sent emails about this to the help linked email account on the website and the untimely response I received was “Our support has moved to chat! …We won’t be responding to emails anymore, so please reach out through our chat instead.”

So why have a contact support email address???

I have submitted, as requested, the information in chat monthly and the response I received is “Your request has been forwarded to a team member who can help locate your subscription and process your refund request. We'll do our best to get back to you as soon as possible. This might take a few hours. Thank you so much for your patience”

No one follows up!

I’m sure if the app is what you’re looking for it’s great but honestly if it’s not be prepared to be unable to get out of premium account monthly billing. I’m now filing a dispute with my credit card company and the State Attorney Generals office Consumer division.

This is ridiculous!

PhotoRoom on iPad is fundamentally broken. The batch editor simply does not work: it loads the wrong interface, hides the export button, and traps you in an editor you can’t exit. This isn’t a minor glitch — it makes the app unusable for anyone who needs to process multiple photos efficiently. What’s worse is that this issue has been reported repeatedly, and the developers still haven’t fixed it. Instead of addressing a core workflow failure, they continue releasing new AI features while ignoring the fact that the iPad version can’t perform basic tasks. If you rely on your iPad for your business, look elsewhere. The iPhone version works, but the iPad version feels abandoned. DO NOT WASTE YOUR MONEY OF YOU WORK IN YOUR IPAD.

I have used this app for a couple of years now. All of a sudden, the app does not work! Any updates cause mayhem and on top of that they say they cannot find my subscription. Well, my bank tells me different!

You cannot speak to anyone or find a simple email for customer service. It's impossible to get help.

I feel like I have been totally ripped off this time.

Appauling

Photoroom is suddenly not working at all, its a waste of money and I will be cancelling my subscription and demanding my money back!

It’s a trap. Do not buy. You can not cancel, it makes it almost impossible

A subscriber of PhotoRoom Pro since 2022, in last few months since a large scale update & introduction of new payment plans and limiting of features/ usage, I have experienced issues on a daily basis, with the App crashing, not being able to upload, and if I do upload, not being able to export. There are instances where, images have been exported more than once impacting the number of images exported for the month.

I have contacted the PhotRoom team on numerous occasions (i have sent at least 15 messages). When I have had a response it's always the same, " I understand your frustration.....blah, blah. blah ...we have passed your message to the team and your issue will be looked into". In one such response, I was asked to send screen shots of the issue am having. I did, and I got the same response again, i.e that it's been passed on to look into and someone will get back to me.

There has been no attempt to get back to me with a resolve. i've even requested a refund and that to has been met with radio silence.

Today, I succumbed and decided that I cannot continue to pay a subscription that causes me so much stress, with a complete and utter lack of customer support.

I tried to cancel, but what do you know! That process too, freezes. So, 1) I am unable to get a resolve to my issues, and 2) I am unable to cancel.

I sent 3 more messages today, but no doubt I will never get a response.

I just don't know how a company can operate with no regard for customer care and customer loyalty.

the only reason I have left 2-stars is because in the early days, the App met my purpose.

It’s very expensive I paid A$145 It’s not worth it and this is monthly subscription it’s only last for few days with Ultra AI videos & photos generated 250 limit when it’s generated one time it doesn’t generate what you’ve asked in one go but if you only after background changes it’s probably worth it. I hope it’s a lot cheaper!

THEY STEAL YOUR MONEY, DO NOT ADD YOUR PAYMENT INFO IN THEIR WEBSITE. I have canceled my subscription many times and yet they are charging my card. Even taking money 2 times in a row. If you want to cancel subscription, there is no real button for that and you just have ro read articles of how to do it. I almost canceled it 10 times yet they chaege me. I have contacted help, yet no response. It is a nightmare. I am trying to contact authorities to make a legal complaint otherwise they will be stealing whatever I have in card.

Absolutely disgusted by the predatory subscription model of this app. The cancellation process is intentionally designed to be confusing. I was charged £69.99 without a clear warning and have been fighting with their AI bot for over an hour just to get a refund. Their "support" is just a loop of automated messages denying any help. This is a total scam. If you value your money, do NOT install this app. 1 star is way too high for this kind of business practice.

Imposible to cancel, they won’t let you. Still finding ways, horrible. It’s been 40min

PLEASE DO NOT PAY THEM MONEY. As soon as you subscribe, ALL the amazing features you’ve been using for free get turned off and you have you pay a ton more to get very little. I used the app for free for months and it was incredible. The moment I paid to subscribe, the app became unusable cause they want you to pay more and more and more just to get half the features you got before paying. I’ll be calling my credit card company to dispute the charges. Total scam.

This company is the worst. I've been waiting 3 days to get reconnected to an app they acknowledge I've paid for and is an active subscription, but which for some reason has dropped me. They also changed the terms I subscribed to, partway through my subscription, giving me fewer options. I could go on, but the customer service is quite literally the worst I've ever experienced.

I used PhotoRoom for about two years and subscribed to all available plans and add-ons. However, over the last couple of weeks the background generation quality has dropped to the level of the free V3 version — blurry textures, unclear objects, and generally poor results.

Because of this, I cancelled my MAX subscription about two weeks before the next billing period. Despite that, PhotoRoom immediately disabled my paid subscription and effectively took away the remaining two weeks that I had already paid for.

This feels extremely unprofessional. A company that positions itself as a tool for professionals should treat its paying users much more fairly. Unfortunately, in my experience the service quality has declined significantly and the way they handled the subscription cancellation was very disappointing.