NCP National Car Parks Arvostelua 

Sam the call handler was very polite and told me the line was bad but he stayed on the line very patient and resolved my problem.

Elis was massively helpful and kind. An absolute life saver!

Lara Mae was so helpful and polite and I finally managed to get Car Park 7 at Birmingham Airport booked successfully albeit I wasn't able to use the Travelodge discount code. We are staying at the Travelodge to attend a show at the NEC (as we did last year) and wish to enter and exit the car park across the 3 days which NCP operators had previously said was impossible and that the car park had no vacancies anyway. That previous adviser was extremely unhelpful I'm sad to say but Lara from your customer services totally made up for it - thank you Lara!

Excellent customer service. My query was handled efficiently and professionally.

Good customer service

Visited the Liverpool NCP car park today, and the payment system didn’t show any amount due while the exit barrier lifted automatically. I was concerned about receiving a parking ticket, but Heidi quickly resolved the issue after I spoke with her. Greatly appreciated her helpful and professional assistance.

Very good to park, new system of parking, had a slight issue of getting payment through but Sam was able to help me process the payment.

I drove through the drop off point at Gatwick by mistake. I contacted customer services and spoke to Hannah who was very helpful and managed to get my charge cancelled

Eric was super helpful.

Had an issue paying for parking but after a few minutes talking with advisor was dealt with easily

Best experience.
Customer Response Advisor, who was extremely helpful and polite, she was able to both explain and resolve the issue. Thank you for super service!

Their customer service chat system really helped me out regarding a double payment, sorted within minutes. Amazing service through and through.

Using the NCP app, I stupidly forgot that the default car was still my former car which I had replaced fairly recently. I only realised I had paid to park this car I no longer owned when the parking confirmation came through. I immediately paid again for my current car. I did wonder if I would be able to reclaim the money. I found the NCP app helpful in directing me how to do so, and within a few days I received a helpful reply from Angel, the customer response adviser, confirming they understood my error and confirming a refund would be forthcoming - which was confirmed in an email which arrived shortly after. The reply also reminded me to change my default vehicle in my app - good advice. I was very impressed with this response.

I spoke to Eric to arrange parking payment over the phone, I tried to do this without assistance, however the for some reason the app would not allow this.

I called the NCP number expecting to speak to a Robot but got Eric! He was so calm and helpful, he sent a link for me to settle the parking fee. I want to say a big thank you to Eric for helping me. We have all been in a situation where we are on hold for ages, but this experience was a breath of fresh air!

Lost my receipt but NCP were great and sent me a copy promptly via email.

Raised an issue regarding the charge on my account and the issue was resolved promptly and brought to a satisfactory conclusion

I spoke with HANNAH, I was very anxious because I drove through the drop-off point instead of going to the correct place on Long stay car park south
I was already very nervous because this was my first single person vacation
And I've never parked at Gatwick South before, I have not used this service previously.
Hannah put me at ease and changed my already an anxious moment to, and feeling better about the whole situation. She provided a solution promptly and everything was sorted out before I even got off the shuttle bus. 10 out of 10 for this customer service representative, she started my holiday pleasantly thank you

I have been made to pay for parking charge at Birmingham airport drop off but could not leave due to traffic. I had collected my passengers in good time, but could not leave. I assume they have created a bottleneck on purpose to trap people inside the collection point so as to then punish them with fines / extra charges. Disgraceful. Why do they hate us?

re Stamford Street car park in Altrincham

I have paid the charge, but I want to warn other motorists about my experience.

I entered this multi-storey car park fully intending to pay using RingGo or PayByPhone, as I normally do. Unfortunately, I struggled to access the apps due to poor mobile connectivity and spent much of my visit trying to reconnect, restarting my phone and attempting to make payment.

What I found particularly frustrating was that I saw no obvious signs on entering or leaving the car park explaining that payment could be made after leaving, or clearly directing motorists to alternative payment methods. Had I known there was another way to pay, I would have done so immediately.

This is a large and very busy multi-storey car park. It took several minutes simply to drive to the top floor and back down again because of the volume of traffic, meaning a significant part of my visit was spent moving through the car park rather than actually parked. The payment kiosks were not obvious to me, and if there were only a limited number available, they certainly weren’t easy to find.

I fully accept that motorists are responsible for paying for parking, and I have paid the charge. However, I feel the signage and payment information could be much clearer. A simple sign at the entrance and another at the exit explaining where payment kiosks are located, what to do if the payment apps cannot be accessed, and whether payment can be made after leaving the site would help prevent other motorists from finding themselves in the same situation.

I hope this feedback is taken constructively, as it could improve the experience for genuine customers who are trying to do the right thing.