NCP National Car Parks Arvostelua 

Very good to park, new system of parking, had a slight issue of getting payment through but Sam was able to help me process the payment.

I drove through the drop off point at Gatwick by mistake. I contacted customer services and spoke to Hannah who was very helpful and managed to get my charge cancelled

Eric was super helpful.

Had an issue paying for parking but after a few minutes talking with advisor was dealt with easily

Best experience.
Customer Response Advisor, who was extremely helpful and polite, she was able to both explain and resolve the issue. Thank you for super service!

Their customer service chat system really helped me out regarding a double payment, sorted within minutes. Amazing service through and through.

Using the NCP app, I stupidly forgot that the default car was still my former car which I had replaced fairly recently. I only realised I had paid to park this car I no longer owned when the parking confirmation came through. I immediately paid again for my current car. I did wonder if I would be able to reclaim the money. I found the NCP app helpful in directing me how to do so, and within a few days I received a helpful reply from Angel, the customer response adviser, confirming they understood my error and confirming a refund would be forthcoming - which was confirmed in an email which arrived shortly after. The reply also reminded me to change my default vehicle in my app - good advice. I was very impressed with this response.

I spoke to Eric to arrange parking payment over the phone, I tried to do this without assistance, however the for some reason the app would not allow this.

I called the NCP number expecting to speak to a Robot but got Eric! He was so calm and helpful, he sent a link for me to settle the parking fee. I want to say a big thank you to Eric for helping me. We have all been in a situation where we are on hold for ages, but this experience was a breath of fresh air!

Lost my receipt but NCP were great and sent me a copy promptly via email.

Raised an issue regarding the charge on my account and the issue was resolved promptly and brought to a satisfactory conclusion

I spoke with HANNAH, I was very anxious because I drove through the drop-off point instead of going to the correct place on Long stay car park south
I was already very nervous because this was my first single person vacation
And I've never parked at Gatwick South before, I have not used this service previously.
Hannah put me at ease and changed my already an anxious moment to, and feeling better about the whole situation. She provided a solution promptly and everything was sorted out before I even got off the shuttle bus. 10 out of 10 for this customer service representative, she started my holiday pleasantly thank you

I have been made to pay for parking charge at Birmingham airport drop off but could not leave due to traffic. I had collected my passengers in good time, but could not leave. I assume they have created a bottleneck on purpose to trap people inside the collection point so as to then punish them with fines / extra charges. Disgraceful. Why do they hate us?

re Stamford Street car park in Altrincham

I have paid the charge, but I want to warn other motorists about my experience.

I entered this multi-storey car park fully intending to pay using RingGo or PayByPhone, as I normally do. Unfortunately, I struggled to access the apps due to poor mobile connectivity and spent much of my visit trying to reconnect, restarting my phone and attempting to make payment.

What I found particularly frustrating was that I saw no obvious signs on entering or leaving the car park explaining that payment could be made after leaving, or clearly directing motorists to alternative payment methods. Had I known there was another way to pay, I would have done so immediately.

This is a large and very busy multi-storey car park. It took several minutes simply to drive to the top floor and back down again because of the volume of traffic, meaning a significant part of my visit was spent moving through the car park rather than actually parked. The payment kiosks were not obvious to me, and if there were only a limited number available, they certainly weren’t easy to find.

I fully accept that motorists are responsible for paying for parking, and I have paid the charge. However, I feel the signage and payment information could be much clearer. A simple sign at the entrance and another at the exit explaining where payment kiosks are located, what to do if the payment apps cannot be accessed, and whether payment can be made after leaving the site would help prevent other motorists from finding themselves in the same situation.

I hope this feedback is taken constructively, as it could improve the experience for genuine customers who are trying to do the right thing.

Very helpful and considerate phone conversation.

My only complaint on the service was the automated service that could not recognise the letter C. Said as C or spoken as Charlie. Four different people tried to on the same day and always came up P or T this was very frustrating
Other than that all good with the paying system

The car parks were very busy at Birmingham Airport on the day of my visit, so it took quite some time to find a space. The parking payment machine in Car Park 2/3 asks you to scan/photograph the QR code for a receipt, which I wasn't expecting, and the QR code disappeared before I had time to get my phone ready. I therefore had to go online to request a receipt. The receipt did not arrive in the expected timeframe, however the customer service team were very polite, friendly and helpful when I emailed them for support and they emailed the required receipt to me.

I had an issue getting to my pre-booked parking. The issue was delt with efficiency and kindly by Elis in NCP customer services
Thank you

Sky was really helpful after my train was delayed and my stay had expired - quickly sorted things out for me so I could get back on the road. Thanks

Sat, the Customer Response Advisor was extremely polite, patient & kind when dealing with my parking query. Within no time at all my little parking payment dilemma was fully resolved with a professional explanation. Thank you Sat !