Pessima esperienza, bonifico bloccato in uscita verso un’altro conto sempre intestato a me e gia utilizzato per altri movimenti, sono giorni che e’ in lavorazione e l’assistenza da colpa a un problema... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Overall, I highly recommend it. I’ve had it for about two years and haven’t had a single problem—no account blocks or inconsistencies. It’s truly reliable, offers instant SEPA transfers, is secure, an... Näytä lisää
Yritys on vastannut
Добрый день. Хочу выразить огромную благодарность сотруднице Марьяне за помощь по восстановлению к аккаунту после потери телефона и карты. Помогли мне изменить номер телефона и Email чтоб мог занов... Näytä lisää
Yritys on vastannut
Since May their Support started being really helpful! I reached out couple of times regarding my account issues, and they explained it really well. Also, it didn’t take much time waiting to get a re... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Experience convenient & affordable mobile banking, made for everyone.
Yhteystiedot
Konstitucijos pr. 7, 09307, Vilnius, Liettua
- +37052140121
- support@mytu.co
- www.mytu.co
3,9
Hyvä
598 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Super schnelles unkompliziertes…
Super schnelles unkompliziertes eröffnen eines Kontos. Bin begeistert....
27. maaliskuuta 2026
Vastaus yritykseltä myTU
Dear David,
Thank you for your wonderful review! We’re glad you found the account opening process fast and simple!
Kind regards,
myTU Team
Vastaus yritykseltä myTU
Dear Timmy,
Thank you for your kind words! We’re very happy to hear that you’re satisfied with myTU !
Kind regards,
myTU Team
Ko ts lielisks vis labi ir
27. maaliskuuta 2026
Vastaus yritykseltä myTU
Dear Marcis,
Thank you for your feedback! We’re pleased to hear that everything is going well for you !
Kind regards,
myTU Team
Vastaus yritykseltä myTU
Dear Jaan,
Thank you for your review! We’re glad you appreciate both the privacy and speed of our services !
Kind regards,
myTU Team
Services are ok regardin the fees
Services are ok regardin the fees, BUT free withdrawal and up with some Cash-machine bank charges anyways. 3-5-7-10 EUR on top. Card is no longer Free, 1 EUR month. When something happens (Stolen card, hacked purchases) HELPLINE is impossible to reach and is nearly non existant! Did not meet my expectations
27. maaliskuuta 2026
Vastaus yritykseltä myTU
Hello Gints,
Thank you for your feedback.
We would like to clarify that our card fee has consistently been €1 per month and is clearly communicated at the time of card issuance, as well as in our pricing page. ATM fees may also depend on the operator of the cash machine, which is outside of our control and is disclosed in advance.
Regarding the transactions mentioned, we have previously provided guidance on how to proceed, including the appropriate steps in case of unauthorized activity. However, based on our records, we have not received further communication from you since December.
We remain open to resolving any outstanding matters once we receive the necessary details.
Kind regards,
myTU Team
Support not willing to close an inactive account
I opened an account years ago but never really used it.They keep on sending me emails permanently although I asked their support to stop this and simply close my account. But the support is not helpful and refuses to close the account or stop this emails.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Paul,
We’re sorry to hear about your experience. We would like to review your case in detail and assist you properly.
Please contact us directly through our email support@mytu.co so our team can verify your account and handle your request accordingly. Once we receive your message, we’ll make sure to investigate and provide you with clear guidance regarding the account closure and email preferences.
We look forward to resolving this for you.
Kind regards,
myTU Team
Nice online bank
24. marraskuuta 2025
Vastaus yritykseltä myTU
Dear Vitalijs,
Thank you for your kind review! We’re happy to hear you’re enjoying our online banking services
Kind regards,
myTU Team
Pessimo pessimo sono 5 gg che tento di…
Pessimo pessimo sono 5 gg che tento di recuperare un giroconto fatto da una banca italiana sono disperata fanno domande assurde 0 criterio addiritura chiedono dove spendo i miei soldi è follia mai più veramente vergognoso essere trattata da ladra o peggio da mafiosa questi stanno fuori molto meglio revolut percarità vediamo per quanto ancora dovranno tenersi i miei soldi questi ladri lituani.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Valeria,
We strongly reject the accusations made in this review.
Your transfer was temporarily pending due to SEPA network processing timelines, which are outside of our direct control. In addition, as a regulated financial institution, we are required to perform certain security and compliance checks where necessary. These procedures are standard across the banking industry.
All your transactions have now been completed, and you were informed accordingly.
We understand that delays can be frustrating, especially when funds are needed urgently. However, allegations of criminal behavior or offensive remarks toward our institution are neither accurate nor acceptable.
myTU is a regulated financial institution operating under European financial supervision and strict compliance standards.
If you still have any concerns, we invite you to contact us directly at support@mytu.co so we can assist you further.
Kind regards,
myTU Team
Great assistance
Great assistance. Account is very good. Thank you.
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hi Matteo,
Thank you so much for your kind feedback! We’re really glad to hear you’re enjoying your account and that our assistance met your expectations.
If you ever need anything, feel free to reach out.
Best regards,
myTU Team.
Jelena отвечала всегда очень помогла
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Dear Andrejs,
Thank you for your kind feedback! We’re very happy to hear that Jelena was always responsive and helpful. We truly appreciate your support.
Best regards,
myTU Team
myTU is illegally withholding €2,300 of…
"My account is currently restricted, preventing me from accessing €2,100 over a small €178 dispute that I already authorized for refund. Despite providing medical documentation for my mother's urgent needs, the bank refuses to release the excess balance. I have officially involved the Italian Embassy in Vilnius and the Bank of Lithuania (Case 123446). I am simply asking for my funds to be released for medical necessity."
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Dear Salvatore,
We understand this situation is stressful, and we sincerely empathize with the urgency you describe.
However, it is important to clarify that your account restriction is related to a formal SEPA recall procedure. As a regulated financial institution, we are legally required to follow specific regulatory processes and timelines in such cases.
We have been communicating with you through our official support channels and will continue to provide updates as permitted within regulatory constraints.
If you wish to pursue a formal complaint, you are entitled to do so through our official complaints procedure or via the Bank of Lithuania, as previously explained.
We remain committed to resolving the matter in accordance with the law.
Kind regards,
myTU Team.
Easy to use
So far I like using myTu online banking. At first, when I have downloaded an app, it looked a little be weird and confusing. Now, I learnt how to use it. Easy. Customer support is great. Thanks
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Dear Victory,
Thank you for sharing your experience! We’re glad to hear that once you got familiar with the app, it became easy to use — and that our customer support met your expectations. We truly appreciate your kind words.
Best regards,
myTU Team
Vastaus yritykseltä myTU
Dear Andrzej,
Thank you for your kind feedback! We’re happy to hear you’re satisfied. Warm regards to you as well!
Best regards,
myTU Team
Cortesia
Cortesia, gentilezza, professionalitá e rapidità nel risolvere problemi.
Grazie di esistere.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Dear Sandro,
Thank you for your wonderful feedback! We’re delighted to hear you appreciated our courtesy, kindness, and quick support. Your words truly mean a lot to us.
Best regards,
myTU Team
Soddisfatissimo
Ottimo servizio semplice apertura per il conto corrente app intuitiva
10. maaliskuuta 2026
Vastaus yritykseltä myTU
Dear Serri,
Thank you for your kind feedback! We’re glad to hear that you found the account opening process simple and the app intuitive. We truly appreciate your support.
Best regards,
myTU Team
Bellissima
2. maaliskuuta 2026
Vastaus yritykseltä myTU
Dear Pasquale,
Thank you for your feedback! We’re delighted to hear you’re enjoying the service.
Best regards,
myTU Team
Great online banking app although not…
Great online banking app although not very intuitive.
2. maaliskuuta 2026
Vastaus yritykseltä myTU
Dear Jon,
Thank you for your feedback! We’re glad you’re enjoying the app and appreciate your honest comment about usability. Your input helps us continue improving the experience.
Best regards,
myTU Team
Vastaus yritykseltä myTU
Dear Povilas,
Thank you for your feedback! We’re very happy to hear that you’re satisfied with our service.
Best regards,
myTU Team
Vastaus yritykseltä myTU
Dear Mario,
Thank you for your kind words! We’re glad you’re having a fantastic experience with us.
Best regards,
myTU Team
Bonifici bloccati
Ho effettuato un bonifico stamattina per trasferire i fondi su un altro conto, dove mi vengono erogati pagamenti che devo, e il bonifico è in revisione da stamattina, contatto assistenza che mi chiedono documentazioni ecc, le mando e non rispondo, assistenza inesistente, e necessito che arrivi quel bonifico, cambierò la recensione non appena sara risolto questo problema
Aggiornamento, passati oltre due mesi ancora il conto non e stato sbloccato, mi hanno dato una risposta letteralmente dopo 2 mesi dicendomi che potrei essere stato preso di mira da una truffa, rispondo, e ora devo aspettare altri due mesi per avere una risposta o i miei fondi che erano sul conto?
Assistenza zero, sono superati anche i limiti legali di un blocco conto!
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Dear Mikael,
We’re sorry for the inconvenience. As a regulated financial institution, certain transfers may be temporarily placed under review and additional documentation may be requested. These checks are required and help ensure the security of all transactions.
Once the requested documents are received, the review is completed as soon as possible. If you need further assistance, please contact support@mytu.co and our team will be happy to assist you.
Kind regards,
myTU Team
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