Ich bin bisher wirklich sehr zufrieden mit der unkomplizierten Abwicklung, dem guten Support - hier sind vor allem die Geschwindigkeit und Kompetenz hervorzuheben. Ganz klar volle Punkte!
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Ich hatte ein kleines Problem mit der MyTu Bank, welches von Francesco sehr schnell und unbüokratisch abgearbeitet wurde zu meiner vollsten Zufriedenheit. Ich bin sehr zufrieden mit dieser Bank.
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Good service, but please improve customer service . I encountered a problem with a money transfer. My transfer was pending review for four business days. The transfer amount was 6,450 euros and it was... Näytä lisää
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I received a reply faster than expected on both occasions and got what I asked for, without the need to ask any follow up questions nor go back and forth. I rate both times I've reached out 5/5
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Experience convenient & affordable mobile banking, made for everyone.
Yhteystiedot
Konstitucijos pr. 7, 09307, Vilnius, Liettua
- +37052140121
- support@mytu.co
- www.mytu.co
4,1
Hyvä
475 arvostelua
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Bin auf Betrüger hereingefallen und die…
Bin auf Betrüger hereingefallen und die Bank hat dann das Konto gesperrt, trotz Einreichung aller geforderten Unterlagen weigert sich die Bank das Konto freizugeben und verweist ständig an die örtlichen Behörden. Fazit: Finger weg von myTU, die sind nicht besser als die Betrüger auf welche ich hereingefallen bin und behalte Geld ein
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hi Joachim,
We understand your frustration, however account restrictions are applied strictly in accordance with regulatory requirements and cannot be lifted until the review process is fully completed.
Our team has already provided information regarding your case through our support channels. For security and data protection reasons, we are unable to discuss account-specific details here.
If you require further clarification, please contact us at support@mytu.co
Best regards,
myTU Team.
Account locked for months and eventually unlocked - After Formal complaint
My account has now been unlocked after being locked since January 2026. I have regained access to my funds.
Original review (from 13th April, 2026):
My account was locked for months with my money inside after my residence permit expired. I provided my new permit immediately, but myTU refused to return my funds or give me a bank statement. Customer support sent only generic templates. I submitted a formal complaint and escalated publicly.
What finally worked:
After I posted this review and filed a formal complaint, myTU eventually requested additional documents (self-employment registration with the authorities). Once I provided those, they unlocked my account.
Final verdict:
myTU is a regulated bank that follows compliance rules strictly. If your documentation is not perfect, your account will be locked. Customer support is slow and unhelpful until you escalate. However, they did eventually resolve my case.
If you use myTU, keep your documents perfectly updated and be prepared for long delays if anything goes wrong.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Marcoley,
thank you for reaching out. We have received your formal complaint submitted on April 3rd regarding the restriction on your account and your request for the return of funds.
We apologize for the delay in providing a final resolution following your document update in March. Please be assured that your case is currently being reviewed by our Quality & Complaints department. As a regulated institution, we must complete a mandatory review of account activity whenever there has been a significant gap in documentation validity.
We appreciate your patience while we finalize this process.
myTU Team
Customer service
Good service, but please improve customer service . I encountered a problem with a money transfer. My transfer was pending review for four business days. The transfer amount was 6,450 euros and it was an urgent transfer. However, support responded using templates and didn't provide any precise or reassuring answers about when the transfer would be processed. I was very frustrated. This has never happened before; operators were always polite and tried to resolve the issue as quickly as possible. Please improve customer service.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hi Aleksandrs,
Thank you for your feedback. We’re sorry to hear about the delay and understand how frustrating this situation must have been, especially for an urgent transfer.
We appreciate your comments regarding communication and will use them to improve our service. If you need any further assistance, please contact us at support@mytu.co
Best regards,
myTU Team
Risposta estremamente rapida
Risposta estremamente rapida, cortesia chiarezza nei dettagli nellassistenza inviando anche link con video sull'utilizzo delle app e per ottenere carta bancomat fisica che in italia è ancora indispensabile,prezzi veramente concorrenziali ed economici consiglio vivamente MyTU per il proprio conto personale, bonifici immediati in pochi secondi da qualsiasi altro conto.
Grazie a Albert per la sua consulenza.
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hi Lucia,
Thank you so much for your kind feedback! We’re delighted to hear you had a great experience and that our support was helpful and clear.
We truly appreciate your recommendation and your trust in myTU.
Best regards,
myTU Team
ANCHE ULTIMO PICCOLO PROBLEMA RISOLTO…
ANCHE ULTIMO PICCOLO PROBLEMA RISOLTO IN QUALCHE ORA. STARÒ' PIÙ ATTENTO PROSSIME FRANSAZIONI...
GRAZIE MYTU
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hi,
Thank you for your feedback! We’re glad to hear your issue was resolved quickly.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
Vastaus yritykseltä myTU
Hi Antonio,
Thank you so much for your kind feedback! We’re thrilled to hear you’re fully satisfied with our service.
If you ever need anything, feel free to reach out.
Best regards,
myTU Team
I would recommend it
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hi Renata,
Thank you for your recommendation! We truly appreciate your support and are glad you’re enjoying our service.
If you ever need any assistance, feel free to reach out.
Best regards,
myTU Team
VORSICHT
VORSICHT: myTU hält Gelder trotz Nachweis zurück – Medizinischer Notfall ignoriert!
Ich kann vor dieser Bank nur eindringlich warnen. Hier werden Kundengelder ohne Rechtsgrundlage einbehalten.
Willkürliche Sperrung: Nachdem Ende März/Anfang April 2026 Gelder (seriösen Überweisungen) eingingen und ich die Mittelherkunft lückenlos belegt habe, wurde mein Konto gesperrt. Besonders dreist: Die Sperrung erfolgte erst, nachdem ich mein Konto aufgrund der schlechten Kommunikation gekündigt hatte.
Medizinischer Notfall: myTU hält mehrere hundert Euro zurück, die ich lebensnotwendig für Medikamente benötige. Obwohl die Bank über meine gesundheitliche Notlage informiert wurde, verweist man stur auf eine „interne 30-Tage-Regel“, die klar gegen EU-Zahlungsrichtlinien (PSD2) verstößt. Absurderweise wurden lediglich 0,46 € überwiesen, der Rest wird einbehalten.
Inkompetenz & Vorwände: Als Vorwand für den Einbehalt von Summe XXXX € wird ein Kaufvertrag für ein Auto verlangt – ein Dokument, das in Deutschland erst NACH der Zahlung erstellt wird. Diesen Marktstandard ignoriert die Bank völlig. Durch diese Verzögerung ist mir ein lukratives Geschäft und damit ein erheblicher Gewinn entgangen.
Die Mitarbeiter agieren empathielos, inkompetent und arbeiten mit Textbausteinen, während es um die Gesundheit von Kunden geht. Die litauische Zentralbank (Lietuvos bankas) ist bereits eingeschaltet. Finger weg von dieser Bank!
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Dear Heinz,
Thank you for sharing your feedback. We take all client concerns seriously, especially those involving urgent personal circumstances.
As a licensed Electronic Money Institution regulated by the Bank of Lithuania, myTU is legally required to perform mandatory security and compliance reviews on certain transactions and accounts. These procedures are not arbitrary; they are a strict requirement under EU Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations to ensure the safety of the financial system.
Regarding your specific concerns:
Account Reviews: Our compliance reviews are triggered by automated systems based on regulatory criteria. These reviews are independent of any account closure requests.
Access to Funds: During a standard review, funds are not "seized" or "withheld" without cause. Once a review is completed and the necessary documentation is verified, accounts are restored to active status.
Documentation: We understand that market standards for documentation (such as sales contracts) can vary by country. Our team works to verify all provided information as quickly as possible within the framework of Lithuanian and EU law.
We can confirm that your account review has been completed, and your account is fully active. We have also reached out to you directly via our official support channels to provide a detailed explanation and a resolution to your concerns.
We regret any stress caused by these mandatory regulatory procedures and remain committed to providing a secure service for all our members.
Best regards,
myTU Team
Good
ļoti augstu kvalitāti patreiz tiek man nodrošināt un pakalpojumu esmu apmierināts
27. maaliskuuta 2026
Vastaus yritykseltä myTU
Dear Janis,
Thank you for your great review! We’re very happy to hear that you are satisfied with the quality of our services and that everything is meeting your expectations.
We truly appreciate your trust in myTU!
Kind regards,
myTU Team
Kvalitné a rýchle platby bez problémov
Kvalitné a rýchle platby bez problémov spoľahlivá banka
27. maaliskuuta 2026
Vastaus yritykseltä myTU
Dear Lubomir,
Thank you for your wonderful review! We’re very happy to hear that you find our payments fast, reliable, and problem-free.
We truly appreciate your trust in myTU !
Kind regards,
myTU Team
Vastaus yritykseltä myTU
Dear Andrejs,
Thank you for your great feedback! We’re happy to hear that everything is working well for you !
Kind regards,
myTU Team
Super schnelles unkompliziertes…
Super schnelles unkompliziertes eröffnen eines Kontos. Bin begeistert....
27. maaliskuuta 2026
Vastaus yritykseltä myTU
Dear David,
Thank you for your wonderful review! We’re glad you found the account opening process fast and simple!
Kind regards,
myTU Team
Vastaus yritykseltä myTU
Dear Timmy,
Thank you for your kind words! We’re very happy to hear that you’re satisfied with myTU !
Kind regards,
myTU Team
Ko ts lielisks vis labi ir
27. maaliskuuta 2026
Vastaus yritykseltä myTU
Dear Marcis,
Thank you for your feedback! We’re pleased to hear that everything is going well for you !
Kind regards,
myTU Team
Vastaus yritykseltä myTU
Dear Jaan,
Thank you for your review! We’re glad you appreciate both the privacy and speed of our services !
Kind regards,
myTU Team
Services are ok regardin the fees
Services are ok regardin the fees, BUT free withdrawal and up with some Cash-machine bank charges anyways. 3-5-7-10 EUR on top. Card is no longer Free, 1 EUR month. When something happens (Stolen card, hacked purchases) HELPLINE is impossible to reach and is nearly non existant! Did not meet my expectations
27. maaliskuuta 2026
Vastaus yritykseltä myTU
Hello Gints,
Thank you for your feedback.
We would like to clarify that our card fee has consistently been €1 per month and is clearly communicated at the time of card issuance, as well as in our pricing page. ATM fees may also depend on the operator of the cash machine, which is outside of our control and is disclosed in advance.
Regarding the transactions mentioned, we have previously provided guidance on how to proceed, including the appropriate steps in case of unauthorized activity. However, based on our records, we have not received further communication from you since December.
We remain open to resolving any outstanding matters once we receive the necessary details.
Kind regards,
myTU Team
Support not willing to close an inactive account
I opened an account years ago but never really used it.They keep on sending me emails permanently although I asked their support to stop this and simply close my account. But the support is not helpful and refuses to close the account or stop this emails.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Paul,
We’re sorry to hear about your experience. We would like to review your case in detail and assist you properly.
Please contact us directly through our email support@mytu.co so our team can verify your account and handle your request accordingly. Once we receive your message, we’ll make sure to investigate and provide you with clear guidance regarding the account closure and email preferences.
We look forward to resolving this for you.
Kind regards,
myTU Team
Nice online bank
24. marraskuuta 2025
Vastaus yritykseltä myTU
Dear Vitalijs,
Thank you for your kind review! We’re happy to hear you’re enjoying our online banking services
Kind regards,
myTU Team
Pessimo pessimo sono 5 gg che tento di…
Pessimo pessimo sono 5 gg che tento di recuperare un giroconto fatto da una banca italiana sono disperata fanno domande assurde 0 criterio addiritura chiedono dove spendo i miei soldi è follia mai più veramente vergognoso essere trattata da ladra o peggio da mafiosa questi stanno fuori molto meglio revolut percarità vediamo per quanto ancora dovranno tenersi i miei soldi questi ladri lituani.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Valeria,
We strongly reject the accusations made in this review.
Your transfer was temporarily pending due to SEPA network processing timelines, which are outside of our direct control. In addition, as a regulated financial institution, we are required to perform certain security and compliance checks where necessary. These procedures are standard across the banking industry.
All your transactions have now been completed, and you were informed accordingly.
We understand that delays can be frustrating, especially when funds are needed urgently. However, allegations of criminal behavior or offensive remarks toward our institution are neither accurate nor acceptable.
myTU is a regulated financial institution operating under European financial supervision and strict compliance standards.
If you still have any concerns, we invite you to contact us directly at support@mytu.co so we can assist you further.
Kind regards,
myTU Team
Great assistance
Great assistance. Account is very good. Thank you.
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hi Matteo,
Thank you so much for your kind feedback! We’re really glad to hear you’re enjoying your account and that our assistance met your expectations.
If you ever need anything, feel free to reach out.
Best regards,
myTU Team.
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