Pessima esperienza, bonifico bloccato in uscita verso un’altro conto sempre intestato a me e gia utilizzato per altri movimenti, sono giorni che e’ in lavorazione e l’assistenza da colpa a un problema... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Overall, I highly recommend it. I’ve had it for about two years and haven’t had a single problem—no account blocks or inconsistencies. It’s truly reliable, offers instant SEPA transfers, is secure, an... Näytä lisää
Yritys on vastannut
Добрый день. Хочу выразить огромную благодарность сотруднице Марьяне за помощь по восстановлению к аккаунту после потери телефона и карты. Помогли мне изменить номер телефона и Email чтоб мог занов... Näytä lisää
Yritys on vastannut
Since May their Support started being really helpful! I reached out couple of times regarding my account issues, and they explained it really well. Also, it didn’t take much time waiting to get a re... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Experience convenient & affordable mobile banking, made for everyone.
Yhteystiedot
Konstitucijos pr. 7, 09307, Vilnius, Liettua
- +37052140121
- support@mytu.co
- www.mytu.co
3,9
Hyvä
598 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Is MYtu Bank a scam or they or they are in serious financial difficulties.?
I am very concerned about a situation that happened three weeks ago, where my Mytu personal bank and company account were closed, due to some internal bank audit. I have repeatedly asked for information or feedback about this situation for several weeks, but unfortunately the bank refuses to give me any information, in addition, at first they repeated some kind of bank terms and conditions, but now no one answers anymore. They send me a letter every day from address"noresponse" just when I should answer some questions. I answer them that you have locked my bank so that I can't see anything on my bank page other than that it is gray and locked. I have made all the screenshots to present them to them and if needed ill show those everyone if necessary and I will do so. I have money in the both account, I have repeatedly asked to either transfer it to my other bank or give me the opportunity to answer some questions or help get some answers from the bank, but unfortunately the bank is not cooperating. I believe that these letters that the bank sends as if I should answer some questions are for the purpose of later saying that I was given time to answer but I slept through it. I have already read about this situation in the comments. Please let me know that my account has not received any transactions from clients, I also sent a screenshot of the amounts and transaction information to Mytu Bank, but the bank completely ignores it. People, the situation is bad, and I am very worried and I have already heard that I am not the only one. I also have all the letters and their replies, and I have also sent them screenshots of the situations, but unfortunately they are not cooperating.
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Patrick,
UAB Travel Union (myTU) is a licensed Electronic Money Institution (EMI) authorized and supervised by the Bank of Lithuania. We operate strictly under European financial regulations and Anti-Money Laundering (AML) laws. All customer funds are held in segregated, safeguarded accounts in full compliance with statutory obligations; therefore, any claims regarding financial instability or non-compliance are entirely false and groundless.
Where required by legal and regulatory frameworks, account reviews or restrictions are executed strictly in accordance with our General Terms & Conditions and applicable law. During such reviews, internal procedures and communication follow formal regulatory guidelines. Spamming staff or attempting contact via unauthorized external platforms (such as LinkedIn) will not alter statutory compliance requirements or bypass established review protocols.
Due to strict financial privacy laws and statutory anti-tipping-off prohibitions, we cannot discuss or disclose specific account details or compliance findings in a public forum. Any pending account matters are handled exclusively through our designated official compliance channels.
Sincerely,
myTU Team.
Since May their Support started being…
Since May their Support started being really helpful! I reached out couple of times regarding my account issues, and they explained it really well. Also, it didn’t take much time waiting to get a reply from Support!
But please improve UI of your app, it’s unbelievably odd and basic, looking like as if first year student has done it! So a product needs to spend some time to review it ;)
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Thank you for sharing your feedback. We’re glad to hear that our Support team was able to assist you and provide clear, timely responses.
We also appreciate your comments regarding the app experience. We’re continuously working on improving our product and will make sure your feedback is shared with the relevant team.
Thank you for being a myTU customer.
Excellent customer support from Alejandro
I had a problem accessing my myTU account and was very worried about losing access to my funds. Alejandro from the myTU Customer Support Team was extremely helpful, patient, and professional. He provided clear instructions and helped me successfully regain access to my account.
I am very grateful for his support and assistance. Thank you, Alejandro, for your excellent customer service!
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Thank you for your kind feedback. We’re happy to hear that Alejandro was able to support you and provide clear guidance throughout your experience.
We’ll make sure your appreciation is shared with him and the team. Providing helpful and professional support is always our priority.
Thank you for your kind feedback. We’re happy to hear that Alejandro was able to support you and provide clear guidance throughout your experience.
We’ll make sure your appreciation is shared with him and the team. Providing helpful and professional support is always our priority.
Thank you for choosing myTU
Best regards,
myTU Team
Ho avuto problema è mi e stato risolto
Ho avuto problema è mi e stato risolto
3. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Domenico,
Thank you for your kind feedback! We’re glad to hear that your issue was resolved successfully.
Best regards,
myTU Team
Support members Maryana and Alejandro…
Support members Maryana and Alejandro gave me fast, good and right answers, helping to get my new plastic card and add my virtual card to gpay. Thank You!
30. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Julija,
Thank you very much for your kind feedback! We’re delighted to hear that Maryana and Alejandro provided fast, clear, and helpful support with your new physical card and adding your virtual card to Google Pay.
We will be sure to share your kind words with them.
Best regards,
myTU Team
L'efficienza
L'efficienza
E la competenza
Della signora Maryana
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Salvatore,
Thank you for your kind feedback! We’re pleased to hear that you appreciated Maryana’s efficiency and professionalism. We will be sure to share your comments with her.
Best regards,
myTU Team
Bloqueo sin solución injustificado
Llevo muy poco con esta cuenta, ya que me habían hablado bien de ella. Pero un buen día, sin motivo me han dado un bloqueo por motivos de seguridad me dicen con el que llevo más de 10 días, he hecho todo lo necesario contactando con soporte y me pegan constantemente la misma respuesta sobre las comprobaciones y el asunto de la seguridad y mientras tanto queda tu dinero retenido sin poder hacer uso alguno. Requiero, que me digan qué es lo que ocurre si hay algún problema y desbloqueen mi cuenta ya que sino me veré obligado a emprender acciones legales ya que la paciencia tiene un límite
31. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Dear User,
As a regulated Electronic Money Institution (EMI) supervised by the Bank of Lithuania, UAB "Travel Union" is legally required to apply strict security, anti-money laundering, and verification controls across all accounts.
When security systems flag the need for additional checks, an account may be temporarily restricted while the required review is conducted. Due to legal and data protection requirements, we cannot discuss specific security reviews or disclose internal procedures in public forums.
Official support channels are the only medium through which our team can assist you and provide updates on verification status as permitted by law. If you have already submitted the requested documentation, the relevant department will complete the review following established protocols.
Good bank very good
11. elokuuta 2025
Vastaus yritykseltä myTU
Hello Dairis,
Thank you for your positive feedback! We’re glad to hear that you’re having a good experience with myTU.
Best regards,
myTU Team
Good service 5 stars
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Fabio,
Thank you for your 5-star review! We’re very pleased to hear that you were satisfied with our service.
Best regards,
myTU Team
Excellent count.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Ilarion,
Thank you very much for your kind feedback! We’re delighted to hear that you had an excellent experience with your myTU account.
Best regards,
myTU Team
Soldi scalati senza alcun motivo
Ho fatto un pagamento di 180€ il 21/07
e mi sono stati scalati normalmente 180€
mi sveglio oggi 22/07 e alle 08:20 quel pagamento è diventato senza alcun motivo di 360€ e mi ritrovo il conto in negativo di -180. Non risponde nessuno in live chat ho mandato pure un email ma nessuna risposta… Spero che possiate ritornare il conto in positivo altrimenti andrò avanti per vie legali. cordiali saluti
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Dear Gianluca,
Thank you for reaching out. We would like to confirm that our support team investigated your inquiry and the temporary technical issue regarding your payment has been fully resolved.
Detailed information regarding the resolution was sent to you directly through our official support channels.
If you have any further questions or need additional assistance, please feel free to reach out to our team via customer support.
Best regards,
THANK YOU VERY MUCH
THANK YOU VERY MUCH.
THIS TIME TOO YOU HAVE RESOLVED
MY QUESTION.
YOURS FAITHFULLY
DZ
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Dear Domenico,
Thank you for sharing your feedback.
As a licensed Electronic Money Institution, UAB Travel Union (myTU) is required by regulatory standards to perform routine verification checks on certain transactions.
We can confirm that as soon as the requested supporting documentation was submitted and verified by our Compliance team, your transfer was approved and executed today, July 23, 2026.
We understand that verification procedures can cause frustration when you are waiting for transfers to process, but these checks are essential to ensure security and legal compliance across our network.
Thank you for your cooperation in providing the required documents, and we appreciate your patience while our team completed the review.
Best regards,
myTU Team.
Good serviss and solution
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello,
Thank you for your positive feedback! We’re glad to hear that you were satisfied with our service and the solution provided.
Best regards,
myTU Team
Alejandro and Marjanna were…
Alejandro and Marjanna were exceptional! They supported and reassured me through their emails during a very stressful situation. Losing access to your bank account, especially when you have important transactions to make, is incredibly worrying.
I truly appreciated their professionalism, patience, and dedication in working to restore my account as quickly as possible.
Now I can honestly say that, at first, I was a bit skeptical, but they completely changed my mind. I highly recommend MyTu Bank to everyone!
19. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello,
Thank you so much for your thoughtful and encouraging feedback. We’re very glad that Alejandro and Maryana were able to support and reassure you during such a stressful situation.
Your kind words about their professionalism, patience, and dedication mean a great deal to us, and we will be sure to share them with both team members.
We truly appreciate your trust and recommendation.
Best regards,
myTU Team
Unlawful holding of my funds , wont release
I took a loan week ago friday 3040eur. They put my transaction pending. I answered all the questions and sent loan agreement.
And they still dont release my funds. Started asking about a thing that is not related -why to you send small deposites so frequently with my friend , send us documents. I mean what documents do you need to send money to your friend and he send back???? Customer support is lower than zero , phone dont work , they wont answer-once a day and they wont release youre funds.
Its been a week now , whatt is going on with this bank , so many same bad rewievs.
UPDATE:
Now released my funds , and now cant transfer . Even 30 euros transfer wont go to sepa payment system , everything goes to : proccessing
What kind if bank is that guys seriously ?
Tried to take cash out , says youre withdrawal limit is 0 , bank does everything so you cant get youre funds
UPDATE:
Do not lie in youre answer , you wont let me withdraw 1 euro even.
How can 20 euro withdraw trigger a check control , are you morons??? You are a bad controlling bank , dont use them , i transfer all my funds out of youre bank , good luck in the future
10. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Igor,
Thank you for sharing your feedback. As a licensed electronic money institution, we operate under strict European financial regulations and are required to maintain the highest standards of security and platform integrity.
To help clarify how our systems operate, we would like to outline the standard procedures that apply to all accounts:
Routine Security Reviews: All transactions on our platform are subject to automated and manual security verifications. These routine checks are a mandatory part of our regulatory obligations to ensure the safety of our users' funds. When a transaction triggers these safety parameters, it is temporarily held for review by our compliance team.
Account & Card Limits: To protect accounts and manage risk, transaction and card limits are established across our platform. When these limits are reached or when specific risk-mitigation measures are active, further transfers or card transactions (such as ATM withdrawals) are restricted.
Direct Resolution: Our team works diligently to complete all necessary verifications as quickly as possible. We communicate directly with our clients regarding their account status and any required information throgh our official, secure support channels (such as our in-app chat or email).
We appreciate your cooperation and patience while these standard regulatory procedures are carried out
Sincerely,
myTU Team.
The probleem with the account was solved quickly.
The probleem with the account was solved very quickly. The contact with Mr Albert wanice, good service and he solved it fast.
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Johan,
Thank you very much for your kind feedback! We’re delighted to hear that the issue with your account was resolved quickly and that Albert provided you with good and efficient service.
Best regards,
myTU Team
Teenindus ja lahendamine Kiired…
Teenindus ja lahendamine Kiired ülekanded
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Krista,
Thank you for your kind feedback! We’re happy to hear that you were satisfied with our service, quick resolution, and fast transfers.
Best regards,
myTU Team
Velocità professionalità
Velocità professionalità. Ci puoi contare che il l problema che incontri va risolto.
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Gerardo,
Thank you very much for your kind feedback! We’re delighted to hear that you value our speed and professionalism, and that you can rely on us to help resolve any issue you encounter.
Best regards,
myTU Team
Sehr guter und schneller Service
Sehr guter und schneller Service, vielen Dank
Francesco
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Ludwig,
Thank you very much for your kind feedback! We’re delighted to hear that you were satisfied with the fast and helpful service. We will be sure to share your kind words with Francesco.
Best regards,
myTU Team
Remaining funds from closed account.
Although the process took much longer than expected, the issue was eventually resolved and I received my funds in full. The entire process lasted almost five months, which was frustrating, and communication could have been faster and clearer. However, I appreciate that the matter was ultimately resolved positively. I hope the company can improve its response times and customer support to provide a better experience for future customers.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä myTU
Hello Silver,
Thank you for updating your feedback. We appreciate your acknowledgment that the matter was resolved and that you received your funds in full. We also take your comments on communication and response times seriously and will use them to improve our service.
Best regards,
myTU Team
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