Mutual of Omaha Mortgage Arvostelua 

My experience so far has been wonderful. I only gave 4 stars because I am still the process. Joey has been very helpful. I just decided on a house so we will see how of the rest of my journey is. When I have completed my sale, this 4 star may be changed to 5.

The gentleman that I dealt with said that I had a lot of open credit which is False. The open credit that I have is for my mortgage and my least vehicle. All of my credit cards are at 0 balance or $20.

I started the conversation off of knowing nothing about how to get a loan or what you need to get a loan and ended the conversation completely confident in buying a house!

Submission process and pre approval letter processing time was great. Closing costs were too high so I went elsewhere. Loan originator gave me a hard time about losing the business and said he felt used. Not very professional. Be more competitive and you'll win the business.

Mark is the best mortgage broker in the business. Best rates and best service,

Mr. Newton is amazing. Any questions or concerns I have had he has answered. He is helping me buy a home and doing everything he can. I truly think he is one of the best people I have ever talked to in the banking world. Thank you Mr. Newton

The VA loan process was actually pretty good. However, the customer service is awful. I had to have knee surgery and this company does not help you what so ever. The process to get any kind of help or assistance, takes 60 days after you have to fill out 9 pages of paperwork. When I did go back to work, I called to see about how to defer my missed payments, and I have gotten three different answers from three different customer service representatives. They don’t communicate with each other, they have no idea what’s going on, and none of them seem to care to help and explain things. I will definitely be advising my fellow veterans to seek a VA loan somewhere else, and I will be seeking a new lender

The customer service rep was personable and a pleasure to talk to.

This is the third time I've chosen to work with Jill Killen for a mortgage. Jill is just excellent. Always on top of it, lovely to work with, gets things done efficiently and effectively. I have no reason to go elsewhere. Thanks Jill!

Jill was very helpful and communicated with me on a regular basis.

I just want to say this work with Mutual of Omaha Mortgage they are very helpful.

I was greatly impressed with the speed in which I received pre approval of a new mortgage. Very prompt,efficient, friendly service.

The people I spoke to were very nice- I want to say that first. Secondly, I have an excellent credit rating. However, when I inquired about information the response was slow- 3-4 days later. When someone did contact me- he said "no problem. I don't see any issues". But, I never did get a pre-approval after several weeks of providing financial information. My first loan officer quit his job and I waited 2 weeks to hear from him before customer service contacted me. Also, his number now said it was disconnected. The guy who took over for him was fine-not as personable and a bit off putting, but again, no pre-approval. I wanted to look at houses so I started looking. The new guy didn't agree with the first guy's recommendations and after providing all the info again and this guy wanting more records (along with dealing with an assistant now)- I just called Rocket mortgage and was pre-approved in 5 minutes. Again, they were all nice- I just didn't get the impression they knew what they were doing. Honestly, I gave the 2 stars just because they were nice. It hurt my credit and I got nowhere as far as my mortgage went.

The loan estimate was sent out quickly. There weren't any back-and-forth unexpected changes. My loan officer Mark Gennusa did a great job.

Paul Morgan was extremely helpful and professional

not responding quicly and luck of good explanation the process.

This was a very quick response with quality information. Professionell!