Mutual of Omaha Mortgage Arvostelua 

I was seeking out a cash-refinance to see what rates I can get from different companies. When I was matched up to a loan officer, we were discussing my needs and wants and well, the numbers seems promising BUT the issue was that the loan officer didn't understand what I am looking for in the cash re-finance. He quoted me on that the mortgage payment would include my other bills which I can decide which ones I want to pay off and such but again he didn't listen to the customer. I would not want to work with them again, as they are aggressive and not considerate to the customers. My loan officer name was James Boisdenghien and yeah he was pushy.

Jennica explain everything and she kept reassuring me that things were going well. She was very easy and reassuring doing this process. She seemed very confident in the process.

I was very satisfied with the diligence and perseverance shown by our loan officer John Briggs. He communicated every step of the process in coordinating the reverse mortgage application through to a successful completion. We understood each step of the process which was fully explained by John throughout the approval process. I rate his knowledge very high and his sincerity outstanding.

I think that it's horrible to have the customer pay $550 for an appraisal up front for a heloc,that was money that I didn't have to begin with,Only to be ghosted by the loan officer. A total waste of time and money. Please read the negative reviews they will give you pause about using this company.

I was looking to refinance to pay off credit card and personal debt. I had a credit score in the low 700’s and a high DTI. I was told by a Mortgage Loan Originator from Mutual of Omaha Mortgage (MOOM), that my home's price range came in between $630,000 and $670,000 and set the estimate at $650,000. I had to pay the appraisal fee of over $500 which I could not afford. The MLO told me to put it on one of the credit cards that would be paid off with the proceeds of the refi. The appraiser they sent was unprepared to do what she had been paid to do. She forgot her ladder and asked to borrow mine. I was very hesitant to allow this because if she was injured while using my ladder it would be my liability. But I caved in after she said she would not be able to get into the attic, where the new HVAC system had been installed. I received a copy of the appraisal which was $50,000 under the estimate. There was crucial information on the appraisal that was inaccurate or missing. I contested the appraisal, but the appraiser refused to change any information. I found out through public records that in late 2020 this appraiser settled disciplinary action against her by the state’s Real Estate Division for conduct violations. I brought this to the attention of the MLO and requested a full or at least, partial, refund because I questioned the appraiser’s competency. He refused, stating the appraisal was completed.
I approached another company. This rep for this company asked me if I was aware that MOOM changed me from a conventional to an FHA and if I understood the difference. As he was explaining what the implications were, I realized this was not clearly communicated by MOOM. I moved forward with the other company and oddly enough their appraiser valued my home at $670,000.
Use extreme caution when dealing with of Mutual of Omaha Mortgage. Question everything.

Terrible experience! DO NOT USE MOO- Bait and switch- waited for over 8 days for revised documents and asked multiple times for the documents- was told for over a week that they were awaiting final UW approval- When I asked "what is being approved as I have not received or signed the final documents to be approved" I received no response- the documents I did receive were inaccurate and requested revised documents that I still have not received....... Also told that loan amount was increased without my knowledge and when I asked about that I got no response. Was finally responded to via text? The original documents had fees that did not apply to this mortgage.....

Horrible company. I've requested them to stop sending me mortgage offers and take me off their mailing list for over two years and they always say they do and then another one the next week. They also don't show it is Mutual of Ohama, it comes as VA Loan Program and in the tiny fine print shows their real name and states they have no affiliation with VA. False advertising.

These guys are the worst I have ever experienced. They think everyone is stupid, and will be condescending and demeaning to you if you question them or insist on verification of what they are claiming. If you want an example of classic bait and switch, these are your guys. Stay far, far away from them.

I'm really worried that this company is scamming to obtain personal information. I uploaded and received confirmation on Oct. 11. Received a call as well and was told I'd hear back by Monday. Nothing. I called after 2 weeks and agent said he had kidney stones but for sure would call the next day. A week has passed by and again, nothing.
-Response:
It's one thing to make a note and quite another to actually perform the action. There was no phone call on Oct. 17 and I talked to the agent after that and he assured me that he would get my application was in process. In fact, as of today your website still shows it processing. But, I will take your response as a clear answer that you don't care to do business with me.

I was very excited to purchase a new home with Mutual of Omaha, utilizing my VA loan benefit. Unfortunately, the rate was not locked in, nor was I informed. The loan officer knew I was happy with the discussed rate and cost of points to buy down the rate. He even agreed to beat a competitor by $1,000. After I went through nearly the entire process, I was informed that the rate was not locked in. I was then sent the new cost to purchase points, which increased $8,000! Instead of trying to keep my business, the loan officer said sorry and suggested I use another company. He left me no other choice. I have to say I am extremely disappointed and upset that he wasted so much of my time. I honestly thought this company cared about our veterans but this loan officer proved otherwise.

Yeah, I'm not too happy with Mutual of Omaha mortgage services. After a little over a year, they went and sold our mortgage to a different servicer, that pisses me off! They also lost a check I mailed them, which miraculously showed up 3 weeks later, which they cashed after I was forced to send them another check to replace the lost one. In spite of their incompetence and receiving two payments that month, they also hit me with a $79 late fee that they would not reverse. I wouldn't waste my time with them!

I just completed my reverse mortgage, working with Barbra Blair. The whole reverse mortgage process was easy and moved along quickly. Barbra was always quick to answer my emails and just a wonderful person to work with. I would highly recommend her for your reverse mortgage.

I chose the wrong initiating location, rather than the wrong company. Or I should say it was chosen for me, even though they are 2,000 mi. away from me. When I called the 800 number, I was directed to the San Diego branch. Little did I know, I'd be doomed from the start. They asked for redundant submission of documents, they had little communication with me, and were constantly dangling the carrot. The only way the underwriters have any communication with the initiating officer, is the utilization of the information they harvest. The left hand does not know what the right hand is doing here. One's initiating officer can quit, or be fired on a whim, and the one who applied for the RM suffers for it. After 85% of the "hoop jumping" was completed, I bowed out due to their incompetence, and their remarkable talent of being inept. The San Diego branch is all puffed up on their own self-designated importance. Possibly they are punch-drunk on that California Coastal Kool-Aid. Here again, I believe the problem was the specific branch I dealt with, and not MoO as a whole. The only good that came from this total waste of time, is that it did defer me to choose another company, which I have been more than happy with.

This was one of the worst experiences of my life. As a career educator, I would give Nav Thakur and the Mutual of Omaha Company a D- for everal reasons:
a) The process took over three months to complete and when finished, it was not even close to what we were promised. The initial cash-out refinance was projected to be $83K to allow for major dental work and other home improvement projects. The amount we received after final disclosures reduced the amount to $63K was only $16K. No one could provide us with a reason other than their original calculations were wrong, though our final signing disclosure listed cash back at $63K;
b) Mr. Thakur misrepresented and broke several promises about the status of our loan, so much so that he had to restart the process since he ran into a wall with his original underwriting team, despite assuring us there would be no problems.
Finally, I was completely transparent at the outset with my situation, and Mr. Thakur assured us that all was fine. I am still evaluating actions I can take given the very poor level of service afforded my family and me.
Several days and weeks elapsed with no contact from Mr. Thakur - I had to constantly ask for updates, most of which received no answers.
If you are looking for an efficient process, look elsewhere.

Started a home equity loan as a first time homebuyer. Because I was able to put 97,000 down on a 176,000 home. You would think this would motivate mutual to push the loan through. I have a great credit score and good work history. Apparently taking a year off to go to school is not good enough. Mind you this dragged on for months. All through the process they would request ridiculous items such as a letter from my employer that it’s OK for me to live in Baltimore and work in northern Virginia. They wanted a letter from my employer guaranteeing that I would work 30 hours a week even though I’m not listed as a salary employee. The hoops they try and make you jump through are ridiculous. I can’t warn people enough.

I was guided to MoOM by Lending Tree when shopping for a home equity loan. The customer satisfaction reviews looked promising, so I contacted the Mortgage Loan Originator who had reached out to me and started their process for at least seeing what rates they offered.

It's been 19 days since the process started and I still haven't received an offer OR been told the rate for the loan product that I inquired about. I can tell you the ins and outs of refinancing my existing mortgage (3.25%) into a shiny new higher rate with them, (6.50%). I can take on an additional $18k in unexplained fees tacked onto my mortgage if I like. If rates drop, in 6 months I can refinance again and maybe I'll eventually get back down to the rate I ALREADY have...

I cannot say for certain what my rate would be on a home equity loan because the "loan underwriter" won't offer me one because it's not the "best choice" for me. The loan originator told me that it would put my combined rate (3.25% + ???) up to 6.74%, so it had to be at least 16%. Other lenders are between 8-9%, they're up around 16%.

Just something to keep in mind. No idea if this is how the company as a whole treats home equity loans, or just the Maryland office.

Mr. Dominique Sinsay is the number one agent in his career field. He’s the sole reason my disabled sister can now remain in her home.

My sister faced losing her home because her income was being reduced by a third. She would not be able to make her mortgage payments. Her only hope was to apply for a HECM reverse mortgage that would eliminate her mortgage payments. However, this was a complex undertaking because of her bad credit score and extreme indebtedness.

I worked on her behalf in an attempt to secure a reverse mortgage through Mutual of Omaha, the top-rated company for HECMs. We were put into contact with Mr. Sinsay who devoted hours of his time and walked us through the process and suggested ways we could improve her credit and debt to income ratio. Along the way we ran into many obstacles that Mr. Sinsay worked hard to overcome for her. For example, he personally contacted some of my sister’s biggest creditors to determine if they’d accept payment from this HECM loan should it be approved, further reducing her debt to income ratio to the point that it was acceptable. Through years of experience, skill, and determination he secured approval from Mutual of Omaha as well as the loan underwriters and the FHA. This was a Herculean task that I was afraid couldn’t be accomplished. Mr. Sinsay deserves all the credit for my sister being able to stay in her home.

Many, many thanks!

Jack M. Ivy, Jr. Colonel (ret), USAF

If you ever inquire about any refinancing or mortgage, they are like vultures out to get you and won't stop calling and texting and emailing all day long, about every single hour, if you tell one to stop, the next representative starts in, then the next, no matter how many you tell to stop, they won't stop. I WAS looking, but I would NEVER do business with them because they were DEMANDING immediate attention all day while I was at work until I finally said that enough is enough, just stop, but then it was just sent to another person, and another, I answered another call from someone else who tried to make me feel stupid for not getting started with them immediately and said I was a liar that I didn't carry debt. Horrible company, horrible people! WARNING: DO NOT USE!

We were satisfied with the attention and professional of the people that helped us get our Reverse Mortgage. Dominique Sinsay was our go to person with everything we needed to do.

Appraiser sent out had no clue what she was doing and MO loan office Aaron Mcgill was no help after making tons of promises. I never received an appraisal report and was treated rudely each time I called to speak of the matter. TERRIBLE COMPANY
I find your response very disturbing as it was a lie!! Once again, terrible company!!