Monument Arvostelua 1 720

All very straightforward, clear and easy to manage. Very pleased.

Really easy to use app, simple to open account, great comms and a referral scheme that delivered as promised. All backed by the FSCS. What’s not to like! Highly recommended.

Good products on offer.
Opening an account was so straightforward and simple. The whole process was quick and easy, with excellent regular communication. Instills great confidence in them.

Great communication and excellent interest rates

Fantastically helpful customer support, couldn't be more helpful, easy to get to speak to someone, and the app is easy to use and very clear. Excellent all round - and such a breath of fresh air after my recent experiences with other banks/ savings providers.

One of the best banking apps I have used so far. The progress of various operations is exceptionally clear, and the whole process of linking accounts and transferring funds was transparent and very well designed. The guidance and explanations throughout made everything easy to follow – I have not experienced this level of clarity before. I hope this high standard continues. Thanks.

Most competitive rates in November 2025 and honoured to the end of 2026. Convenient and easy to use the app and the email and text notifications of fund movements are very helpful. Impressed at the high quality of the app, better than some of the bigger global banks. I did have one challenge when changing phones and facing limitations so I couldn’t access my account for days. But I think this is similar to most banks and customer service was great and all UK-based. Also, would be good if I can transfer money in from any account rather than only one linked account. But very pleased overall!

EASY TO NAVIGATE APP
GOOD CUSTOMER SERVICE 5*

Easy to set up, good interest rate and easy to log in and out of.

Really simple transfer process, notifications every step. Very impressed so far

I will be transferring from this bank asap. Looking on my ISA recently, it stated my contributions this tax year were £0. I immediately paid money in as I was almost certain I had paid in but it’s a bank, and they have to be right? I subsequently transferred and the new ISA provider rejected the “extra” as I had previously used my allowance. When challenged, Monument said they were unable to check. So, lazy, dangerously inaccurate and full of faults in the app… no thanks.

I do not use QR codes nor Apps on my phone. I previously had easy access to my account via a simple log-in process on my laptop.That worked very well. Whatever the current system is , it is incomprehensible to me. A return to KISS Theory would be a good first step.

Monument have refused to pay my £200 loyalty reward - even after they’d confirmed to me IN WRITING that they would! They wrote:
“Your £200 Loyalty Reward is confirmed. We'll pay it by 16 March 2026.”
The email also said
“If you don't hold either [Monument account], we'll pay it into your linked account.”
So I closed the Monument account the same day, in good faith - safe in the knowledge that they had confirmed the payment & would pay it into my linked bank account. But now they say they won’t pay up - because I closed their account before they paid up. They claim it’s in the T&Cs - but it isn’t.
So now it’s with the FOS!

Reply to Monument’s response (below):
There’s no point responding to a review if you’ve nothing new to say. I reviewed you BECAUSE you’d already sent a Final Response letter - formally rejecting my complaint. So why bother to say ‘contact you directly’ if you’ve already closed the door to any reasonable discussions? My only option after a Final Response is to complain to the Financial Ombudsman - which I’ve done. And to post a negative review on Trustpilot - which I’ve done here.

I’m intrigued that you also claim to have “shared my feedback on the communication with the relevant team”. Why would you do that? It implies you think there’s something wrong with your communications. If so - why don’t you accept responsibility for your mistake & pay me what you owe? I deposited £50k with you for 11 weeks - 2 weeks more than your rules stipulated. You claim I withdrew the money 3 days too early & so refuse to pay me ANYTHING - let alone the full £200 you owe me.

So - why suggest I contact you again now? Are you going to change your mind?

Unsuccesful and complicated reward scheme two accounts lost

Easy to set up and move investments to however Monument didn't retain their competitive interest rates to market, moved to Chase

East to set up
Referred 2 friends- £60 cash straight in bank
Best interest rates
No problems
Easy straight forward accessible

Very easy to navigate.
Account setup was a doddle.
Great Saver Rates ( for now).

Easy to use and easy to contact. they answered the phone straight away and gave every confidence that they could resolve the issue. Which they did in less than 5 minutes

I've had an ISA with Monument for over a year but am transferring to another provider only because they now have a better rate of interest. I'm really sad to go as they've been really great - the app is clear and easy to use, they're very easy to contact either via the app or the phone and you get instantly to a real person, and they've been very helpful. Would highly recommend.