Competitive rates and transparent data. On their site, Monument has made available a list of providers who they support cash ISA transfers from. While they don't support every provider (e.g., Trading2... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Opened a cash ISA with Monument as offering competitive interest rates and the option to transfer in from existing accounts. Easy to set up new account and pay in funds. Now just waiting to see how th... Näytä lisää
Well, I was looking for a reputable FSCS accredited ISA bank with competitive rate and Monument was on my short list. 4.28% for an access ISA is very solid and on seeing their App Store score (4.9... Näytä lisää
Most competitive rates in November 2025 and honoured to the end of 2026. Convenient and easy to use the app and the email and text notifications of fund movements are very helpful. Impressed at the hi... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Monument
Yrityksen kirjoittama
Save. Build. Live.
At Monument, we understand wealth means more than money. It's about the rewarding life it helps you live.
Since 2021, we've been redefining banking for our clients with exceptional client service, straightforward savings and a Membership service to grow and enjoy your wealth - all within one app.
Trusted with over £5 billion in savings, we are regulated by the Financial Conduct Authority, Prudential Regulation Authority, and are protected by the Financial Services Compensation Scheme (up to £85,000).
Our UK-based Client Services team can be contacted via in-app live chat, call, video, or email. We also reply to reviews on Trustpilot and we appreciate your feedback.
Yhteystiedot
33 Cavendish Square, W1G 0PW, London, Yhdistynyt kuningaskunta
- 020 4524 8080
- service@monument.co
- www.monument.co
4,7
Erinomainen
2 t. arvostelua
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Not in HMRC Direct Payment Scheme
It is apparent that Monument are not in the Direct Payment Scheme with HMRC for paying inheritance tax directly from a deceased person's account. This appears to be an issue with recent start-up banks. However, I found Monument were flexible and helpful and, with the appropriate evidence and controls, were able to release the funds to pay the inheritance tax prior to Grant of Probate. I did not find Zopa or Smartsave so accommodating. A big thank you to Ricardo for his assistance.
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Easy to set up online
Easy to set up online. Good interest rates. Easy to navigate website.
22. marraskuuta 2025
Moved savings for a good rate. Monument cut it within ONE month. Feels like bait-and-switch. Variable rate excuse, zero loyalty. Lost trust. Moving my money out.
⭐ 1 star – Disappointing and misleading
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Monument
Hello Harindra,
We're sorry you're disappointed. We know it's frustrating when rates change.
The interest rates on our variable rate accounts may be changed for a variety of reasons, including changes to the Bank of England base rate or market conditions. This means rates can go up or down during the term of your account.
If you'd like to discuss your options or have questions about how your account works, our Client Services team can help. Call us on 020 4524 8080 (Monday to Wednesday and Friday, 9am to 6pm, or Thursday, 10am to 6pm), or contact us via the Monument app or at service@monument.co.
Warmest regards,
Your Monument Team
I appreciated watching the interest…
I appreciated watching the interest accumulate daily, with real-time updates available in the app.
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Great on line bank
Great on line bank. Easy to set up and transfer funds. Great advice from Martin Lewis to use 😀
15. huhtikuuta 2025
The best bank I ever used so far
The best bank I ever used so far, just please lower the fees a bit
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Monument App
I liked the fact that the interest is added daily and you can follow its increase in the app.
9. tammikuuta 2026
Easy to open and set up a savings…
Easy to open and set up a savings account at an excellent rate. The fact that you can only move money from a linked account gives additional security. Super easy app to use
20. joulukuuta 2025
Efficient mobile app
Easy to set up the account and a very slick easy to operate web site.
So far very happy with Monument Bank.
13. joulukuuta 2025
Would not use again
It started well, it was easy to open my ISA but trying to get my money out has been a nightmare.
I wanted to transfer my funds out, split between three different banks. One transfer happened ok. The other two failed multiple times with Monument saying it was the fault of the receiving banks. I struggle to believe that can be the case. My funds were bouncing back and forth between institutions, totally out of my control.
The third transfer where I requested all funds were transferred, therefore closing my account, resulted in my balance transferring but the accrued interest being left behind. I then had to follow up with Monument to find out when I would get the interest. They said they would forward the interest on but that failed and was returned by the receiving bank.
In summary, great to deposit in to but terribly difficult to get my savings out.
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Monument
Hello Hazel,
We're sorry your ISA transfer has been so frustrating. This isn't the experience we want you to have. Our Client Services team is working to resolve this and will make sure your remaining interest reaches you.
We'll stay in contact until everything is settled.
Warmest regards,
Your Monument Team
They dont care about old customers
I’ve been with Monument for 2 years. In that time you have dropped my rate 5x. You are now lower than many other banks (check out Moneybox people they currently pay 4.15%) you also offer a higher apr to new customers? Seems inconsiderate to reward new customers and screw over your loyal customers - not a way to build a business. I have initiated the switch away now as I’ll be going to MoneyBox who can offer a better rate. Also, dropping your base rates and giving the 14 days notification over the Xmas period when a lot of days are holidays? seems unfair really: Christmas Day/Boxing Day/NYE and New Year appear to be closed by a lot of banks. Very ill timed and that’s partly why I decided to leave. Hopefully you’ll start to treat your loyal customers better.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Monument
Hello Jade,
Thanks for your feedback. We're sorry to see you go.
The Bank of England lowered its base rate on 18 December, and we adjusted our savings rates in line with the market. We gave 14 days' notice as required, though we understand the timing over the holidays was frustrating.
The 4.51% rate is an introductory offer for new clients. We know this creates a difficult comparison for loyal clients like you, and your feedback has been shared with our team.
We value the trust you've placed in us over the past two years. If there's anything else we can do please contact us in the app or call 020 4524 8080.
Warmest regards,
Your Monument Team
Good interest rate
Great interest rates comparatively, at least for the moment. Unfortunately rate has just gone down. Great app easy to understand money transfers straight away. You also get an email confirming transactions
16. joulukuuta 2025
…new to Monument
I have not used it so fell I am unable to leave a review on it at this time
17. joulukuuta 2025
My problem was resolved efficiently and…
My problem was resolved efficiently and communication between both parties was very good.
15. joulukuuta 2025
I Was unable to complete my application…
I Was unable to complete my application to open an account with you.
20. joulukuuta 2025
Vastaus yritykseltä Monument
Hello Peter,
Thanks for reaching out. Our records show you opened an account in early December. We'll have someone from our Client Services team contact you shortly to help you access it.
Warmest regards,
Your Monument Team
What an amazing bank one that gives you…
What an amazing bank one that gives you great returns and great service too, all you need and want all in one place.
18. joulukuuta 2025
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